AutoZone S Roselle Rd in Schaumburg, IL is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Schaumburg, IL or call us at (847) 891-6090.
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What clients say about AutoZone Auto Parts in Schaumburg (IL)
Ryan and Samuel!!! Samuel your customer service is immaculate!!! Ready to help with no hesitation!! Samuel even help me bring in a heavy battery with no hesitation!! Ryan You are truly an expert!! Your knowledge about store products is out of this world!! Putting the customer first Also helping me bring out products to my car!!! You both rock!!! Keep up the good work!!!It was a breath of fresh air to meet such great young men who loves what they do! Thank you so much!!!
Brought my car in after the check engine light popped on. Eric hooked it up the diagnostic and found that the battery was bad. Still had a warranty on the battery and he even swapped out for me. Thanks for your help Eric!
We got our battery checked and was told it failed and we needed a new one. The date they had for purchase was the incorrect date and was out of warranty. When we explained to Tony we had purchased it within the three years, he checked the battery date to the information that was put in the system and found we were correct. He spent the next hour trying to figure out how to bypass the system, so we can get a new battery and drive the car home. Tony was able to figure it out and installed the new battery. He was very professional and determined to fix the issue today. Thank you so much Tony Scianna, for your great customer service! We really appreciate it
I bought the wrong wiper blades. Anthony helped me correct them. Then he saw me fumbling around trying to put them in the parking lot. He came out and assisted me without me even asking. The guy is awesome, give him a raise. I don't get this good of service at a Michelin star restaurant! Appreciate you Anthony and I’ll come back to the store vs competition every time.
great experience here at this location. Bought a battery and didnt have the tools or the time to install it myself, so Ulysses helped me out with the whole process. Even took the time to troubleshoot some of the issues and finding a way to ensure he installed it. Definitely went above and beyond.
I did have very nice experience at this store! Kenny was perfect at his job and very professional. He went extra mile and helped with my questions, he is very kind and knows many things about car details.
I always have a great experience at this auto zone. The staff is always super helpful and friendly. Don changed out my battery for me and did such a phenomenal job! I am always so thankful for this stores staff, they always go above and beyond. Thank you again Don!
Good afternoon. I have a very unpleasant situation. I came to your store to buy spark plugs. I was offered several options and I chose 1 of them.
spark plugs that cost more than the original ones for my car.
The next day I replaced them on the service. and I was charged $140 for the work.
On the same day in the evening, my car began to stall and the check engine caught fire.
I drove to your store to check for errors. and your scanner showed that the problem was because of spark plugs. I have a printed document from your store.
I bought a second set of spark plugs again and went to the master again. Once again I paid $140 to replace the spark plug and now everything is fine.
The question is the following. the consultant in your store refuses to accept the used 1 day spark plugs because I drove them.
Question. why can't I return the goods that didn't work on my car?. why do I have to pay $140 again for the replacement for the second time? I'm not asking you to compensate me for the service. I'm asking you to take back the sparks because of which my car broke down on the first day and I suffered additional losses.
Customer service said they would contact me within 24-48 hours.
It's been 5 days and no feedback.
I had to grab a few things before the autozone closed. This autozone was by far the best one I have been able to shop at. The customer service rep was great! He helped me with finding something and also gave me info on spray paint / paint for my car which I did not know. He has a store full of people and was very mellow and did not rush me at all. I have to say this person definitely needs a promotion and a raise! I will definitely come back and visit!
Needed a battery to be tested and replaced. Tony advised us on the best battery to meet our needs and installed the battery on the spot. Very helpful, great customer service! I would definitely recommend!
I spent 30 minutes trying to have new wipers put on my car. Took 4 employees and they couldn’t figure it out. They didn’t tell me until I asked how much longer. I ended up going to another auto parts store where it took 5 minutes. I will not be going back to Auto Zone.
Chris the Assistant Manager replaced a dead battery with a new one in under 20 minutes and shared great information on alternators, as well. Service was really awesome and so is the Autozone Rewards program. Will come again.
Walk in 30 minutes before close for some basic stuff. Dude sees me pulling out cash and waits until he rings up everything to tell me they are “Card Only” because the manager is doing the cash count 20 minutes before close. Lucky that I didn’t need any urgent part and could only pay cash. Really disappointed that people put leaving early over helping paying customers. Also really unprofessional to have people wear their work issued hats backwards..
I have nothing but great things to say about this location and staff. I started going here in about 2009/10 and have always gotten great service, my parts were in stock and staff has always offered to or helped me install new parts. I moved away for a few years and was happy to see Don is still there and as helpful and patient as ever! He goes above and beyond every time and is the reason I keep going back! Nick also helped me today and was also amazing! A few new employees were training while I was there today and with learning from the staff that is already there, they will be just as amazing! Keep it up!
Always helpful to have a car parts shop nearby, especially if you're driving a 20+ year old car. This Autozone location in particular has been crucial for me- I've almost always had good experiences with the employees here, most notably with Nick and Chris. Both have been exceptionally helpful, knowledgeable, and understanding in my experience
This is the best Autozone I've been to. I called on Friday to see if they had a headlight and bright in stock for my vehicle and if they could change them for me and they did. The staff is very friendly and ready to help from the minute they took my phone call to me making my purchase.
Called AutoZone to determine if they had a battery for my Subaru. Customer service on the phone was friendly and informative. Went to the store the next day after getting a jump...the customer service couldn't have been better! My battery was installed, my nephews watched, the manager cleaned all the corrosion off of the cables, he offered to put in my windshield wiper fluid that I had purchased, etc. I wish every business aspired to the same standard. They went above and beyond! Thank you!
If I lived closer to this location it would instantly be my go to AutoZone.
I went here for a serpentine belt and the tool. The customer service I got was great and the guys behind the counter were friendly and inviting. Then I realized my belt broke because my idle pulley was seized. I came back quickly to get some advice and before I could even finish my problem the manager bolted out the door to see what's up. This gentleman spent the next hour and a half helping me replace the entire tension pulley assembly.
I wouldn't have made it home last night if it wasn't for him. Even when I worried about him spending his valuable time helping me he never once made me feel bad for it. This guy honestly wants to help the customers that walk in.
I felt like a kid holding the flashlight again but I can't thank him enough. I made it to work today because of him. My AutoZone is the Carol Stream location but if I need anything after work I will be doing in here on my way home instead of waiting.
This story is one of many reasons that AutoZone will always be my go to auto parts store. If every AutoZone in the country ran like this location they would put every other company out of business.
I just went in for a headlight, I didn't know how to change it myself and I took a chance asking the guys to help me, and they did! Sam helped me, he even checked and refilled my brake fluid too!! They easily saved me $100 bucks at the mechanics :)
Thank you Sam! You were so helpful to me this morning. I walked in looking lost and you found me what I needed and even filled it up for me! Now I can see out of my windshield!! Service with a smile. Great place. Will be back when I need something car related.
Very satisfied with the visit today. Went to buy wiper blades and this lady Stacy not only sold my choice of blades but also ensured they are installed properly to my car. Although it took about 10 mins to figure out the compatibility issue but she insisted that we did this to avoid return, redundant experience of both of us. I sincerely appreciate and laud her effort to provide excellent service to customers. Keep up the good work Stacy!
I came here to check my battery and as a girl I felt the need to bring my boyfriend but I have to say the two employees there were Girls! Yay. Anywho they were very helpful and even offered to place the new battery for free. And explained the different types of batteries and warranties which I appreciate it very much because I never had to buy a battery before. Thank you!
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