Schaumburg Lincoln customer service is amazing, Dave the manager in service really go out his way to make sure the customers are satisfy, I really appreciate Dave professionalism, Thank you,
Worst dealership in town. They will sell you a car which is not at their dealership then forget to call you next day to come and check the vehicle. Took me 4 days to get a car. Very unprofessional. Must visit if you want to buy a new car with bad experience?
From friendly and professional service advisors to time definite service appointment,. Bob Rohrman Lincoln service Centre at Schaumburg is a delightful place to give your vehicle a treat.
Top down this is an excellent staff. They listened when needed, explained when appropriate, and delivered on every promise. I bought a certified used car here and I'm here to recommend the experience to anyone in the market.
And a special shout-out to Payton in Sales. Genuine, gregarious, and willing to walk the extra mile.
Have not fixed my car after 5 attempts Regional Engineer was suppose to come look at it but he was too busy. Been through 2 Gm’s and 3 service managers. No answers snd a broken Nautilus
Ever since my vehichle purchase from Bob Rohrman Lincoln, there service has been outstanding in maintaining my Lincoln Navigators overall vehicle health & performance. Thanks to Vinny F & his service team, Carl S.
I felt like I was ripped off. I came there for an oil change and tire rotation and to take a look at the auto locks and windows that were not working. Initially the manager said he was going to charge me $160 to diagnosis the problem of the electric locks and windows and I agreed. A fews hours later he said he needed more time to diagnosis. I thought the mechanic spent time doing the oil change and tire rotation and didn't think anything of it. If he would have said from the start "hey I charge $160 an hr to diagnosis and it may take more time" I would have said no as I'm not paying to train someone to know how the electrical system works in my Lincoln Navigator (that's the reason I took the car there as they should know how Lincoln Navigator's work). When he told me he could not diagnosis the work problem and it was $320 so far, I told him that when he told me he needed more time I thought he was being courteous with the work being done not that I would pay $160 an hour. He asked me to bring the car back during the week so they can continue diagnosing it and I told him how much will that cost up to $10,000 and this is entirely out of the questions. Very disappointed and I will not go back again. Don't be surprised if you see something on Yelp for this...
Dylan is a great salesperson. He got us the car we wanted at a reasonable price. We told him what we could afford and found the perfect vehicle for us. Patient, knowledgeable, and personable. Great experience.
I must say Dominic, Dylan, Nikki, and Sandra made my family's buying purchase SEAMLESS!!! I HIGHLY recommend buying a car with them! THANK YOU ALL FOR YOUR HELP AND SERVICE!!! IT WAS GREATLY APPRECIATED!
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