I buy a fender and its have a dent no body told me its dented when im there they deny that and they say its not dented when you pick up and i show them video but they still dont wana return or exchange
Thats bad guaranty and return policy
What a pain trying to deal with them. Received quote via email. Tried calling and got an AI chat bot that successfully pulled up my quote. And was asked how I'd like to be contacted, text or call. Never got either. Tried a direct line. Just kept ringing. Finally got a hold of someone and they asked for a reference number. On my quote I have a quote number but nothing says anything about a reference number on my quote. Finally they do a part search again and am asked what I was quoted. Then say I can pay via zelle and pick it up in 4 days. Won't take credit cards. Way too many red flags for me.
Worst experience that I’ve had in a very long time dealing with an auto salvage yard. I had to get my door replaced due to an accident, so I called myself saving money by getting the exact same door replaced. I found the replacement door online, but somehow the color was not the same whether it be my fault or theirs, I own up to it and payed to have a replacement door installed and also payed the 20% restocking fee so I was out of additional $520 on top of the $1576 that was spent the first time around. The first time that the door was installed, they swapped my tinted window and vent visor over to the new door . The second time they told me that the window had to go back with the old door so they kept my tinted window and tossed the vent visor in the backseat so I had to go and pay to have the Window re-tinted and reinstalled the visor myself . I was so furious that I had to just leave after I sat there from 11 AM to 4 o’clock waiting patiently. I’ll never give this place my business again or recommend anyone to go there.
Marco really knows about auto parts I work at a dealership and I order a lot of parts from him,parts all always right and if I have any issues he always calls me back with in minutes…….
Needed a headlight called around spoke with their rep was informed they had the part. However, after I drove there, I was turned away because they didn't have the part ready and they were closing. Miscommunication on their part cost me dearly. Horrible
Edit: when I spoke to the rep, I was not told that otherwise; I would have gone to another location that could have helped. I told her I was coming in and got there 30 minutes before you closed. She failed to tell me any of that. She even explained that the part is on the shelf, but sitting in the warehouse no excuse in my eyes. but I appreciate your response. none the less, it cost me dearly.
I just sold my junk car to ABC and the whole experience was great and went super smooth! From the lady (Lisa) that answered the phone whom I set up the pick appointment with, to the Tow Truck driver (Ricky) who picked up the car from my house. They both had amazing customer service and such a great, positive and professional attitude. Besides that, they offered the best offer for my car. Keep up the great work guys, you are the definition of great customer service! I would definitely recommend to anyone needing to sell their junk cars. Thank you ABC! :)
Wow this place is awesome, this is the second time I bought parts from ABC, my 2013 Jeep needs a brake booster a d I call around Chicago land and no one had the part I called ABC and got a Super Associate name Martin very professional very pleasant he told me the parts were available and the price is Right with a warranty so if you needs a part stop in and see Martin you won't be disappointed
This place does GREAT business , them having my parts was a plus and at a reasonable price but the experience dealing with Amber was beyond customer service. She took her time with me went out her way to help me so much that when I needed an engine I had to go back and do business with her again. She made me feel so welcomed I will always be a customer for ABC because of her & their great parts. Having someone kind well spoken as her at front desk is a huge plus.
This auto parts place was just what I needed. The counter clerk was patient and smart! She took care of Several customers while I took a photo of the passenger side mirror
I WAS SEEKING.THE part was in stock and there was someone there to replace the part. Iris had me in and out smiling. And that was a good thing.
Oh! And I didn't spend a lot of money .
Great place to give business to.
ABC auto parts!
Exceptional service, and the sales team, whether it's a man or woman assisting you, really knows their stuff. The facility is consistently clean, and the warranty they offer is top-notch. The staff is not only friendly but also highly knowledgeable. I'll be a returning customer for sure
Always a great place to shop. Every time I need an engine or transmission or tires mu first call is to abc thank you guys. Specially Ricky espino. Or frank. On business accounts you have Louis Michael Chris and joe they make a pretty good team
I have been working with ABC auto parts for a few weeks now. They have pulled 2 parts for me and given me lots of feedback and pictures to help the dealer confirm the parts were proper. Their communication and response time has been really amazing. I will happily do business with them again in the future. They are highly recommended.
If you ever need anything fixed for your car or just parts this is the place to go! I'm so grateful I found out about this place. After World Hyundai Matteson neglected my car, ABC was able to repair it. Rickey was beyond amazing from his amazing personality to communicating every step with me. My engine came super quick while other dealerships it takes weeks to come. I really appreciate everything you did Rickey, & thanks to ABC Auto Parts
My car was just sitting in my driveway posing as a gate. I'll call ABC Auto parts and they had a representative who is awesome "Griff". He was able to pull my car out of this very narrow driveway and did not cause any damage to my house or the gate. He was very pleasant and efficient. The job itself took about 30 minutes and I would definitely recommend them in the future. It's easier to write a review when someone is doing a bad job but it's not often that you get a review when someone does an outstanding job. Thank you ABC Auto parts and I can use that money to buy a gate
Was there yesterday 1/20/2020. I purchased 4 used tires that were in great condition. The price was good as well. However because they don’t install tires, I had to take the car elsewhere for installation (no problem). The problem that I had is there was no one that could help us take the tires out to my car. My 68 yr old uncle, a disabled veteran that walks with a cane had to help me carry the filthy tires. They seemed not to care about that. I’m thinking an establishment of that size was unable to find one employee that could assist us .. response to owner’s reply. I definitely asked for assistance and was stunned and appalled that we were told no one could help us. I do appreciate you responding...
Full disclosure ... I was actually writing an article on parts and contacted this store to serve as a source. Ricky was extremely helpful and was very sensitive to my deadline. He cared about my request and got me plugged in with the right person about my request. If that's how they treat a writer, I can't imagine how well they would treat a customer.
So, I really hate dealing with anything that has to do with car parts because I usually just ask a family member (Dad, Brother, Cousin...etc) to help me out. My dad and brother both moved out of state so I was left to fend for myself! My daughter's car needs NEW TIRES and with this crazy weather I had to make sure she was getting a good set. So when I called, a lady by the name of Maria answered the call and was super nice right off the bat. Her bubbly personality and knowledge of what I needed for my daughter's car made the whole experience super easy!! I really hope I get to meet her when I go in for my tires! Thanks Maria!
Everybody at ABC auto parts is always so friendly and a pleasure to work with. They go above and beyond to try to get me the parts that I need. Especially Louis M he's always super friendly and Cathy the delivery driver she's the best!
Love dealing with ABC auto parts, great quality parts, everything handled/delivered in a timely manner. Louis M. is always a pleasure to deal with. All questions answered and handled thoroughly, always cross references my vin to guarantee I am getting exactly what I need. Definitely and highly recommend for any and all auto parts. If I could give 5 stars ten times I would!!! The drivers are incredible too! Cliff/Cathy/Jasmine are all super friendly and helpful and get our parts right where they need to go!! Love having them around! They really have great customer service and go the extra mile to make every go smoothly
I called today for parts for my car and had the pleasure of speaking with Kris. She was very helpful and patient with me. I was a first time caller and had no experience with parts for my car. Kris took her time and helped me through the process. She was very knowledgeable and pleasant. Great job Kris. Thank you
Kalina was very helpful during our phone call. I really liked her attitude and sense on humor . She also made sure someone called me back to let me know the part I wanted was available. Best place ever ⭐⭐⭐⭐⭐
Kalina was very sweet and polite over the phone. She got me a call right back and i was satisfied with the rates and service i received . If you need parts for your car ABCs will look out for you you wont be dissapointed .
Megan was the easiest person to work with. She was fantastic. She picked up my junk car the same day I called & gave me a great deal. Definitely recommend!
ABC IS AWESOME!! My Delivery driver Cathy is very nice and always delivers at a good time. Parts quality is great and overall I have a good experience with this company. Very satisfied.
ABC is a great place to find a used car. I've purchased two cars from there over the years. Both ran great, and I've had no issues. The prices were good, and Jim was very fair and honest. He's the man!
Emailed three requests about a part(RX400h battery), Never get back from them. Not sure what happened.
Update 1: I forwarded my request email to Megan. Let us see if she responds.
Update 2: I did receive email response back from Megan and Derrick. Even they gave me a much higher price than they listed on car-parts. I am still satisfied with the communications with them. I hope they can offer better deal.
Great place to shop when in need for a used part. The staff is great people and to be a salvage yard the place is well organized. The prices is also reasonable and if you feel that you are being over priced they (the staff) usually work with you. Overall just give the place a try most likely you'll leave with what you're looking for. ( An if you are in need for some wheels and also sell cars I can't give a review on those too much I never bought one from them)
Each time I have needed a part I have always worked with Fred. Fred is extremely professional with great customer service. If he doesn't know he will investigate and look into the part for you and makes it a point to keep you informed by calling you back. Great experience every time.
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