AutoMedics Inc. in
Orland Park (IL)

Horrible. The lady on the phone was horrible. Rude. She laughed at me when my boyfriend needed a jumpstart on his car. Then she said I have to pay $150 even if the service doesn’t work. People that work at companies like this are supposed help people, not belittle them. I will never ever understand people like that. DO NOT EVER CALL THIS PLACE. EVER. you will get HORRIBLE service. **I never said it should be a free service. I stated that I would never pay $150 if she can’t guarantee me they will fix the car. She continued to interrupt me and be rude. So I hung up the phone and called the next place to help us.

If I could give 0 stars I would. The lack of professionlism and care for those in need I completely disgusting. In times of stress and angst you should be treated like a human and not like a dollar sign. If you cannot guarantee your product works then you should not charge a fee. Even the responses from the company on poo reviews show the lack of professionalism. You should never try’s your friend, family, or anyone you care about with this company. This event will be shared with the Orland park police so they are aware of the awful company they refer people to and they can’t prevent anyone else from going through this. 0 out of 0 stars.

Our car battery died, and my girlfriend got this towing company’s number from the police. Telling her that this place would help us, but that was completely far from the truth. Once my girlfriend called, a lady came to the phone. My girlfriend was politely asking to come jump our car, because we don’t live in Orland Park. The lady then proceeded to say that “it was going to cost $150, even if it isn’t going to work.” Then proceeded to say, “we don’t have anyone available right now, why can’t you call a friend?” WHAHHAHHAHAATATTTTTT, why on earth would the police department recommend this place. If all they were going to do was give us attitude in a stressful situation. While also making it worse, when we didn’t think it could get worse. It was a wake up call, that we can’t rely on people. Especially people like the lady at this company, who doesn’t care if you receive the help you need or not. DON’T USE THIS COMPANY’S SERVICE.

Sadly this company was recommended by the Orland Park Police Department to assist my daughter at night time and needed a battery jump. The unprofessional lady whom answered had the audacity to laugh at her & then say you should call a friend. Then stated that if she wants them to come out it would be $150 whether it starts or not. I’m sure if you read this and have a family member in need you should definitely NOT rely on this company.

Jeff, Justin, and Theresa are a pleasure to work with. Incredibly polite and helpful. We own a trucking company and we only use these guys.

Front desk people don’t care about you

Highly reccomed for towing needs, their heavy duty driver Nick did an awesome job of navigating our packed parking lot without damaging anything and got a unit in a perfect spot with ease! Thanks again!

I’ve never met more rude, miserable people in my life. By far the worst customer service. These people treat you like garbage.

Very RACIST OWNER. I got into a car accident a few days ago and this tow company was dispatched. So I came in today to pick up my vehicle that was totaled as advised from my insurance company. When I walked in the owner immediately was giving me dirty looks. He told me that I had to pay to get my vehicle released even though my insurance company already called them and told them they would cover the costs of tow and storage. I was confused but I agreed to pay either way. I Went to give him a credit card and he said “we are a cash only business “. I told him I didn’t know I needed to pay cash you have signs everywhere saying you accept credit cards. He still said no. I asked to speak with the manager and he told me he was the owner and he’s been in business for 45 years and I have to follow his rules. Long story short I told him I want to pay with credit card and he said NO and I will not get my car released unless I pay cash. I told him you have signs everywhere that show you accept credit cards. He walked away and said I don’t accept credit cards from your “nationality”. Mind you he doesn’t even know what “nationality” I am. I told him excuse me? He said you heard me. “ I can do whatever I want. I don’t like your people”. I have this all recorded and will be escalating this. I have pictures of the front door showing they accept credit card payments I attached it. STAY AWAY AND MAKE SURE THAT WHEN YOU GET INTO A CAR ACCIDENT OR NEED A TOW THEY DON’T DISPATCH THIS COMPANY. The owner is very open about being racist and will tell you to your face.

I haven't used their service but their driver was extremely aggressive on Harlem. Tailgating, high beams in peoples rear view mirrors, weaving and cutting off other drivers. I can appreciate being in a hurry to respond but it doesn't justify endangering others who are just trying to get home.

The most horrific experience ever . I have a emergency on towing my car and the lady in the front desk was so rude didn't answer any of my questions . Keep on arguing with me saying i have already call and not to call them uncles im ready to pay a towing service . They deserve a -5 start . The owner should have better staff and teach them some costumer services.

I was very skeptical about what my experience here was going to be basing on the bad reviews. I had no issue whatsoever with anyone nor the whole process. The woman at front desk wasn’t rude, she answered all my questions politely in person and over the phone. Everyone was nice and helpful i did not feel like it was a bad experience. The young man was also very helpful. Thank you! There is a sign on the front desk regarding tow truck companies needing a specific type of insurance before taking your vehicle if not, you will be charged $150 to have it towed by them to the side and then your tow truck company would be able to take it.

Unprofessional and rude from start to finish. I called to inquire about my stolen vehicle I wanted to pick up and front office lady very short on phone and rushing me to get off. Was rude right when we arrived. Have some compassion for people since you’re ripping them off. I have to pay $630 to get my car out that was stolen. 1. HAVE CASH, they fail to inform you of this. 2. Make sure everyone has their valid license on them, even the person that brings you. (They’ll find any way to keep your car there longer)

Last night i was pulled from a ditch due to the icy roads the sheriff wouldnt let me call my own tow company stating i had to use this Horrible company joe H is a horrible worker with a very bad attitude was using foul language towards me the entire time. He told me to pay him 180 to get pulled out and i told him i had another company willing to do it for 150 but again the sheriff said i had to use this company because they wouldnt allow anyone else to come down the road. so i was forced to use this company even after i paid joe H the 180 he started to use foul language against me to sign the paperwork stating if any damage occurred on my vehicle the company wouldn’t be liable so i refused due to the fact i wasn’t allowed by the sheriff to call another company only had to use auto medics. After both sheriff and tow truck driver kept pushing me and yelling at me to sign the paper work i did, after i signed joe H started to say he was going to take my 180$ payment and impound my vehicle for abandonment and charge me towing fee and lot fees, he only stopped after he seen i was recording the entire situation and pulled my vehicle to the edge of the ditch and i had to reverse carefully away from the ditch so i wouldn’t go in again I would highly recommend using any other company besides this one horrible service and overpriced

Very Bad experience at this place. Very Rude and definitely do not care about you. They charged me $590 for my daughter's car being there since Saturday after they closed for the weekend. When i went to pick up the vehicle, They charged me another $150 to tow the car directly across the street because they would not let the tow company who came to tow the car out because they didn't have "worker comp insurance" Very unprofessional workers there! I never leave bad reviews but please avoid this place at any cost, or it will cost you!

11/11/2023 4:10pm, a young tow truck driver blocking the traffic and being very rude to not let ppl go fist and forcing both sides of the traffic to wait. The young driver even honked and intimidated other drivers on the road. PLEASE talk to this driver and coach this bad behavior, he almost created a collision!!!

They used to be good but now they suck! I had them tow my hot rod (‘55 Chevy) a few times from my house to the shop I take it to for repairs which is 4 miles away. The price was always around $110 with no added mileage. Today my 55 broke down in a traffic lane 1/2 block from my house.The driver got out with an attitude accusing me of saying I was blocking an intersection. Then he told me the tow would cost $150 plus $4 a mile. I questioned him about the price and he said his boss raised the price! He told me that if I don’t want to pay the price he will leave and I can find another towing company! Since I was blocking a traffic lane I just agreed to the price. He was hooking up the car with metal chains and hooks so I asked him to use the soft straps that don’t cause any damage to the car. He replied that he doesn’t use the soft straps and if I don’t like the way he was hooking up my car he will leave and I can find somebody else to tow my hot rod! Seeing is that I was still in the traffic lane I told him to just hook it up! I will NEVER use AutoMedics Towing again!!!

Horrible place to deal with. They towed my car on Friday and we’re closed all weekend. They had a 24 hour phone service outsourced to a third party and could not help at all. Phone system was entirely down Monday morning and I was unable to call in advance to see what I needed. When I finally got ahold of someone they told me they took debit card. They did not take my debit card and made me walk 40 minutes to get cash. If they had answered the phone to give me the price and what I need to bring so could have brought cash with me. They also charged me for 3 days of storage fees even though they were closed and I was unable to get my vehicle out. They initially said they would take my debit card and made me walk to get cash after I complained about paying storage fees for 3 days when they were closed and I wanted to get my vehicle out but couldn’t. I do not recommend using this company for any service they provide based off of the unavailability of the staff for 4 days Friday - Monday morning to answer basic questions about what I need to get my vehicle out. Stay away from this company they are rude vindictive and only out for as much money as they can take from you.

The flatbed operator that showed up to tow my car after the accident was really nice and knew what he was doing. He wasn’t reckless with my car when loading it onto the flatbed. The staff at the tow yard was also nice when I had to sign off my car. I would highly recommend this tow company to anyone.

I had a great experience with Auto Medics! Got into an unfortunate accident and I was very shook up and very upset, but the driver Joe who picked up the car was a very nice young man and auto medics took care of everything and did a fantastic job! This place blew my socks off! Without a doubt my best experience with a tow truck company

They are the best around so far!! And they aren't as expensive as everyone else. I needed belts for driving/steering. I called around and got quotes. They quoted $200 - $400 cheaper then others. They are very busy. Be patient!!

I had mytires rotated before a trip. On the way home my wheel almost fell off. 2 of the studs broke off on the highway at a 70 mph speed limit. The other wheel had 3 loose bolts. Lucky we could find a service station in q small town. I will not come back after years of going to this place. We could have been killed if the tire came off. I called over there no apology and no offer to reimburse me for my expenses.

I called in to get a new tow receipt due to an error the driver made and was told by the women who answered the phone no before I could even explain why. I processed to explain my reasoning and she just laughed at me. horrible customer service and definitely will not be using this company in the future.

We love auto medics.wonderful family owned auto buisness. Jeff and his crew are honest. They get the job done right..very reasonable and fair. They have free loaner cars.. even when we have had to have our cars towed..they are there on time and with a great attitude!! They treat costumers with respect and truly value there costumer .highly recoomend auto medics

My truck broke down in Elmhurst,IL and I saw a tow truck driver towing another truck. I asked the driver how much did they charge to tow from Elmhurst to Shorewood. He told me $115. per hr. and it would take 3 hrs to hook , drive, and drop. He also stated don’t used the local tow company because they are rip off’s. So I called for the tow at 12:48pm and the dispatch said “the drive was NOT back to the yard”!He was still dropping the truck I saw him pickup. “But she will call him to come and get me”. At approximately 2:15pm a tow truck pulls up and it’s a different driver. So I called and asked again how much was this going to cost me. And dispatch Jennie said” if the driver told you 115 then that’s what it would be, I don’t know why he told you that but ok”. So the new driver Steve hooked my truck and took it to Shorewood. We arrived there at about 4:15 he he was waiting for someone to tell him where to drop. Finally he dropped my truck and gives me a bill for $591. I called dispatch at 4:44pm. And now it’s “the driver picked the ticket at 1:00 and it’s now 5pm and you have to pay 10% for fuel and pay tolls”. When I talked to the driver Steve he informed me that he left the office and went to Bolingbrook to switch trucks and it took him 20min to get to me from there! So now I feel that you are charging me for time the driver wasn’t in route to me. So after arguing back and forth the bill was $517. I called the next day with a clear head to find out all of the details and talk to the person I first talked to , and what do you know . Jennie wanted to fast talk me and yell saying “ what do you want we gave you a discount “ Horrible customer service and a lot of hidden fees. I should only pay for the 20 mins from Bolingbrook 1:55pm to 4:45 and another 30min for him to get back to the yard. Total of 3hr 20 mins /3 1/2 hrs 3.5 hr = 402.75 Gas10%=40.25 Tolls=. 20.00 Total = 462.75

Absolutely the best and most honest car repair shop around. Mechanic goes above and beyond and quotes are always less than other places. I took 1 of our cars here on a friend’s recommendation and now we take all our cars here! I can not understand the bad reviews?? Staff is always polite and knowledgeable. I’ve been taking car here for 3 years and would highly recommend this shop to anyone and have.

Take your business elsewhere, not only are they rude and unprofessional (every word out of their mouth is inappropriate), the worst tow company in town!! The receptionist can't even calculate, and the manager shouldn't even be near a vehicle, since he has no concept of any automotive knowledge, and doesn't want to be bothered to do his job. They should close this place down, beware and go give your business elsewhere, and also they like to steal the items out of your vehicle! They should be called AutoMorons, who can't tow, can't calculate, can't speak to customers, save yourself the headache, the reviews were correct, they are horrible place to do business with!!