FANTASTIC! Breakdown ON my son's birthday, freezing cold , and they were absolutely amazing. Not being from around the area, one must always be cautious where you're heading after dark, but they made us feel safe and treated us like family! When it says 24 hour, that's exactly why they mean. Everywhere else was closing and I was assured that if he's answering the phone he's there! The moment he found out it was my kiddo's birthday he jumped into action. His better half heated up some danishes and filled them with candles, he let my son help him and then sent us up to play pool above the garage in the warmth, while he worked to get us back on the road as quickly and safely as possible. Another memorable birthday for my kiddo in the books! I hope to not have any more breakdowns along that stretch of road, but if I'm close, I know who I'll be calling.
I highly recommend Bob’s Auto & Truck Repair! I’ve brought my wife’s and daughter’s cars here three times, all on weekends when most repair shops are closed — but thankfully, this place is open 24/7. Each time, the service has been excellent. Brian has been the one helping us, and he’s incredibly reliable, professional, and knowledgeable. He takes great care of the vehicles and explains everything clearly. It’s a huge relief knowing there’s a trustworthy shop like this available anytime we need it. Thank you, Brian and the team, for your consistent and outstanding service!
My battery and brake symbols were both popping up on my dash when I would turn on my A/C or Heat. Turns out being the fan assembly. I stumbled across Bob's Auto & Truck repair via Google and a man named Jay who found the issue in less than a minute. Probably my best experience working with a professional mechanic who is customer oriented and extremely helpful. This man worked on my SUV the same day and he put some time into my project and the results were outstanding!!! I can't thank you enough Jay. I recommend this establishment to anyone who is in a jam and needs
Honest mechanical help!
Had a flat at 9:00 pm I didn’t think any shops were open this late, I googled shops near me and this place came up, called and they said to come in, I was in and out of there in under 20 minutes I’m so happy I was able to get my flat tire fixed that quick and didn’t have to worry about it in the morning going to work! And it was a very reasonable price! Staff was friendly and professional. Well worth it especially for the convenience!!
My parents are at my house visiting from out of town, and on their way here, were involved in a side-swipe hit and run accident. I was concerned about their safety, driving a car with fender damage, and called Bob's to see if they could take a look at it and give a professional opinion. Brian was MORE than accommodating! He met them within minutes of our call, inspected the damage, and even provided some minor repairs.... free of charge! He couldn't have been more gracious and kind, especially under the last-minute circumstances. I've never utilized their services prior to this afternoon, but definitely will from this point forward. What an upstanding, kind, professional individual. Thanks, Brian, for taking the time to reassure all of us that my parents will be safe to drive six hours back home.
Had a great experience getting my oil changed here! Brian was awesome, super fast, efficient, and did a great job. He made the whole process easy and stress free. Definitely coming back for future service!
Service here was amazing! I had a tire valve break late at night and found Bob’s Auto repair! He checked everything and got me back on the road very fast! Loved my experience here! They have my buisness!
If you want a HONEST mechanic that's going to tell you the TRUTH about your car problems, then I strongly suggest that you go to Bob's Auto and Truck Repair, and ask for Brian, because I've dealt with many, many mechanics over the years, and I have yet to run into a truthful mechanic that's going to tell you just like it is. Chain organizations are the worst to deal with, because they're only after the money and they're certainly going to JACK UP the prices! However, Bob's Auto and Truck Repair, are Truly Mechanics with INTEGRITY, and if you go to Bob's Auto & Truck Repair, in Des Plaines, Illinois, ONE TIME, Then you will fully understand where I am coming from! If I could rate Bob's Auto and Truck Repair 10 Stars, I would be happy to do just that!!!!!!!
Worst service ever.
They charged $45 for replacing battery(I provided the replacement battery), $135 to diagnose engine, $150 to tow the car to my house(6 milese away). And send the car with open window. It is 4 degree outside. I can't close the window because the battery is dead. I can't open another doors because it is power locked. The techinician kept saying "I don't know". After argument, he said he will come here to close the window after 6pm. But, I'm not sure he will even come. They charge $320 and dump my car like a garbage.
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Commets to your reply.
Brian, you are missing my point. You said you knnow my battery is dead and you probably understand what will happen if you open the window and send to me. I can't close my window nor can't open my tailgate to take out my stuff. I was struggling last night to take out my stuff through side door in minus degree. It is -6 degree now, and you will be resposible for all the damage by the cold weather and snow.
Can't say enough about these guys. Great shop and the best service.
I bought new tires to replace the old dry rot ones on my "31" Ford. But I was having a hard time finding someone to swap them out because of the wire rims.
Not A Problem:
Turns out Bob is an old Model A guy, and had them ready for me next day at a reasonable price.
I can't recommend this mechanic enough! I came in with my car smoking, and I was honestly pretty stressed. But he reassured me right away, taking the time to explain what was going on without making me feel overwhelmed. He gave me a fair and transparent estimate, which was such a relief. The best part? He had my car back to me the next day, running perfectly! It's so hard to find someone you can trust with your car, but I’ve definitely found my go-to mechanic. If you’re looking for honest, reliable service, this is the place to go. So happy with the whole experience!
Car broke down,side of the road called in a panic, everyone was super nice and understanding of my situation. Got my car back to me in less than a week. Price was reasonable for the damage. 10/10 plan to go here for most of not all my car issues
I got stuck on the highway a long way from home at 8 pm on a Sunday. Bob was ready to help despite the timing. He immediately figured out what was wrong with the car. Really great customer service as well.
Absolutely love this place and would totally recommend if you are looking to get your car fixed. I called in the day of, they took me in a couple hours later and fix my car right away. I trust this place and if I ever need to get my car fixed or an inspection. This is the place I am going to choose
They are scammers. They have an advertisement that they are open 24 hours a day, but when you arrive at night there is no one and everything is closed. Its misleading advertising is even a crime.
Highly highly recommend this place. We were six hours from home and are car started over heating got it here and they did everything to get us back on the road and going. Very friendly people and made are time well we waited Very enjoyable. Very good work and very well priced for last minute fixing. If you every need to be fixed up in a hurry or at all these are the people!
Thank you Bob for taken care of the oil change for my granddaughter she said it was quick and fast in and out ..just found a new place for all our car needs ..ty
Our business cargo van started having issues in route to a clients home and happened to pass Bob’s auto repair shop. My technicians stopped there just before 7 AM in hopes that they were open. No one was there yet so they tried calling the number. Bob answered and said he would be right there. Five minutes later, he showed up and pulled our van right into the shop to have a look at it. After a few minutes, he immediately was able to diagnose the issue. It happened to be a labor intensive job that required about a week to have the repair completed. Being a business ourselves, being down a van puts us in a difficult spot. He told us he would do it his best to get it done sooner. Lo and behold three days later he called and told us the van was ready. We are thrilled with the quality of his work, his professionalism, and the timeliness of the repair. We highly recommend this company and will continue to bring our vehicles here for maintenance.
I don’t usually leave reviews but this shop has been such an amazing experience. I was having trouble with my car making this strange burnt smell and Brian instantly reassured me that it was all going to be ok and it would be an easy quick fix. Extremely professional and quick with my repair! I cannot recommend this place enough to anyone who needs a repair!
Went in yesterday to get a mat on the bottom of my car reattached and they had a great price for it but as I drove home mat came down again but I called and they said they would fix it and I went in today and they did and now it’s good and very nice staff.
I’ve dealt with a lot of repair shops but none compare to the level of professionalism and attention to detail I received at Bob’s Auto in Des Plaines, IL.
Mechanic that serviced me: Brian (last name unknown)
Did not fix my car correctly. Once I got my car back, I immediately discovered many issues. He fixed a few of them right away, but some issues he could not fix. For example, the sensors did not work properly after I got my car back. I asked him about it and he said he couldn't do anything about it. Also, it took two weeks to fix my car when he said one week would be enough. Said it was because I kept asking him when the car would be ready and pressured him. Still charged me the same amount.
My daughter got a flat tire at 8:00 on Friday night and was leaving for a road trip early the next morning. We called the shop and the guys waited for us to get there and repaired the tire quickly and professionally. The price was very reasonable and there is a great group of guys working at the shop. I have definitely found my new go to shop and I will be referring all of my friends.
Brian from Schaumburg
My car broke down after hours in the middle of an intersection. This was the only location that would be open by the time the tow would get me there and they had great reviews, so I decided to take my car to Bob’s.
Brian, Bob, and Pat were extremely kind and helpful. They came outside to help direct the tow truck into their shop and had the car fixed by noon the next day as promised (on a weekend I might add). Their hours are amazing and they are thorough in their diagnostic and professional. What’s more, Pat drove my wife and I back to our home since we were without a car.
I was going to bike to pick up the car the next day once it was fixed, but they offered to pick me up and bring me back to the shop since I didn’t have a ride. Car is fixed and running well in record time. Very knowledgeable and kind business. 10/10 recommend.
These guys are great. Honest and very friendly. From Out of town and my starter failed on a freezing day, Holiday weekend and these guys got me up and running very quickly. Sorry I only know the one guys initials were JM and the younger guy working with him were awesome. Thanks guys!
Today I was driving to work and got an alert that my tire had low air pressure. I was an hour away from home and did a quick google search of the nearest tire shop and Bob's came up with great reviews! I walked in and was greeted by a wonderful man who came out to look at my car and said to pull it in. After investigating, I needed 2 new tires which they did not currently have. He said they could get them by the afternoon and have me on my way. I am currently waiting for the car to be done but the service I received from the beginning has been awesome! If you are in need of a good shop, Bob's is your place to go!
We called Bob's last minute on a Sunday afternoon. We were very worried because we would be stranded in an unfamiliar place if our car wasn't fixed. They very kindly and professionally helped us last minute, at a very reasonable price. Competent, friendly people who I would 10/10 recommend :)
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