felt the racism in this store and they give weird stares if your not white and they so disrespectful don’t come here i hope this shop goes down and i really hope this owner changes things around like asap and if i could rate it 0 stars i would.
Terrible experience.
I bought a starter for my truck from this store for $557. It came with a one-year warranty, but it completely failed after just two months. I brought it back expecting a refund or at least a proper warranty replacement. Instead, they searched for any excuse to deny the warranty, claimed they found a small scratch, and refused to refund my money.
This is dishonest and unacceptable business practice. Selling faulty parts and then blaming the customer when things go wrong — that’s how they treat people. I will never come back here and strongly warn others to stay away from this place. They do not stand behind their products.
If I can give this place 0 stars I would! Terrible customer service and, when you call and ask to see if they have a specific part, you have to have a part number for it, if not, there's no way that they can look it up. Why are you in Business if you can't look up parts??? The customer service rep that answers the phone is always in a rush to get you off the phone instead of helping you, I believe her name is Ashley. Very terrible customer service, I rather go straight to the Dealership and pay a little more instead of having to deal with these people that have no clue what they're doing!!!
This place is a joke I bought some batteries they sold them to me with warranty I went 3 months later one of the terminals melted and they told me that the battery had no warranty . Worst thing of all they have the worst customer service instead of finding a solution they talk to you like your some sort of idiot! Don’t waste your time here go somewhere else.
The sales floor is relatively clean. The staff here just seems inattentive and disengaged with the customer unless it is someone with whom they get along with.
The personnel reception has been cold the couple of times I have been there. There is a lack of greeting, personality and attention upon entering.
Sometimes people need to be reminded, if you are that unhappy with your job, please do something else because you are just hurting your companies profit and reputation.
Fleetpride in general is a good company, however I do think a bit more attention to error reduction could bump ratings.
The lady that answered the phone literally told me to go somewhere else for what I needed why would you guys hire someone like that to answer your phone
They are going in bankruptcy. I am so happy, this kind of company shouldn't operate. Stay away of this company, I made the worst decision of my life to rent 3 trucks for 5 years from them. As per contract they are responsible for the repairs. It takes a week to pay them after the truck is ready. No customer service.
Rude and Arrogant people who make fun of you instead of helping. Most of the time could not find simple parts and argue acting like they know better then all mechanics. Black lady laughing for no reason instead of working so the line of people will get shorter. Black guy act like he own the whole place and thinks he is an EXPERT in everything. Surely not coming back every again.
If there's zero star I'll put
It's worst place for customers service and they have bad attitude ever!!
People who works there they're ignored and no respect
I used to only buy parts from fleetpride but nowadays it's more often than not cheaper to buy oem from dealer. However, this location is very good guys are knowledgeable and always trying to help out.
This place needs a better management, the parts counter sales people are very rude, they price more than the other fleet pride store's to make more money from commission. they are my last choice, I always go to Action Truck Parts in Chicago on California and 31 st or Suburban truck parts in Worth on 111 St and Ridgland Ave.
The sales counter people are RUDE and stupid, they will increase the price on you if you don't check it before you buy from them, the parts they are selling it's after market and very bad quality.
I just walk in and out basically he send me to look for parts somewhere else ! He say he dosen't stock parts and he need to order the parts bla bla bla !
I know all the info make year even the vin number.
Guy ask for a part number thats it! if you dont have a hard part number dont even bother!
Called to check on a part we needed ASAP for our business. The person on the phone said the store had it, knew the part. No problem. It's an hour drive round trip and they did NOT have the part nor anything like it. It was a HUGE waste of time that we already were short on.
7337 W 87th St, Bridgeview, ILAuto parts store
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