I recently purchased a car and had a great experience from start to finish. The vehicle itself runs smoothly, looks fantastic, and feels reliable on the road. Everything was exactly as described, and the buying process was straightforward and stress-free.
I especially want to mention Giovanni Include for the outstanding service. Giovanni was professional, knowledgeable, and genuinely helpful throughout the entire process. He took the time to answer all my questions, made sure I understood my options, and never made me feel pressured.
Overall, I’m extremely happy with my purchase and would highly recommend working with Giovanni to anyone looking for a vehicle.
Buyer beware — classic bait-and-switch dealership. They lure you in with attractive online pricing that is completely misleading. The price you see online is not the price you’ll pay. Expect to add at least $3,000 to that number, especially on certified pre-owned vehicles.
They tack on $1,995 for the Nissan Certified Pre-Owned “warranty” and another $800 for mandatory GPS tracking — no opt-out, no transparency upfront. None of this is clearly disclosed online.
We drove 2.5 hours, fully prepared to buy. Before making the trip, I specifically asked to be notified if there were any other interested buyers. Of course, once we arrived, we were suddenly told that there was another buyer coming on Monday (this was Saturday) with “locked-in pricing.” Convenient.
Translation: unless we agreed to pay the inflated price tied to this mysterious buyer — including the forced GPS and warranty — we weren’t getting the car. No negotiation. Take it or leave it.
It feels like a pressure tactic they use on everyone to squeeze out the highest possible price. The entire experience was dishonest, sketchy, and a complete waste of our time. After this experience, I would never purchase a vehicle from this dealership and strongly recommend others stay away
I LOVE my new 2026 Rogue Rock Creek! I was under the impression I had to wait a year to get out of my current lease, I was very unhappy with my 2023 Rogue. I brought it in for service and thought I'd just see what it would take to get out of it. After meeting with Alex Reiss in sales (who is amazing) I found out it was possibly to get out early and get into a new lease that I actually love!! Thanks to Alex, it was not only a painless process, it was actually fun! He's great and super personable. I'm very happy with my new Nissan and highly recommend working with Alex at the Arlington Heights location!!
I do not leave reviews often but think this review requires special attention about Arlington Nissan. On multiple occasions Matthew Hanson (General Manager) wrote the same response on reviews about their deceptive scratch/wheel of fortune. “ We recognize that some guests felt misled by the scratcher game or disappointed by the odds of winning. That was never our intention. Moving forward, we are reviewing how we present these promotions to ensure that the rules, odds, and disclaimers are communicated more clearly and upfront. Transparency and respect for our customers' time are at the heart of the culture shift I am leading here at Arlington Nissan.“ These are his words but yet again his dealership culture has not changed.
Recently my Wife and I received a Wheel of fortune game which made it seem that we had a winning card for $5k. (See photo for yourself and determine if you would think the same). In my experience if Something seems too good to be true, it probably is not true. After some research online, I did not have high hopes of collecting the money yet, was intrigued to find out. We arrived at the dealership with low expectations knowing the dealership would try to sell a car, which they did. But did not expect their “Prize Receptionists” to start talking about Donald Trump and how “He puts more money in everyone’s pockets”! Let me explain….. After arriving to the dealership we were escorted to an office where the Lady had taken our information. After some short discussion, she said we would have to pay taxes on our winnings. I responded “Of course, capital gains tax” not knowing where she would take the Conversation. That is when she started talking about Trump. Furthermore during the conversation she stated “We have to make sure the winners are Legal citizens. I am White, my wife is Hispanic, who worked very hard for years to become a Citizen. Clearly this Lady does not know how to read a room?
A couple of things with closing this review, One, Matthew Hanson should not make “ethical” comments when he doesn’t intend to follow, Two, He needs to educate his personnel on conscious bias and or unconscious bias. I am thankful we are blessed to have no financial issues in our lives, but not everyone is and for a dealership to play on people’s emotions with switch and bait tactics for their own personal financial gains is is not ethical. Dealerships are typically misleading and deceptive, but this dealership takes the grand prize :).
You can’t even make this up. I make an appointment to have 2 keys fobs programmed. When I made the appointment, I said they were after market and they said no worries, it’ll be around $200 to have them programmed. Well, I go to the appointment and after waiting for 2 hours, they tell me my keys are aftermarket and they can’t program it. Then, they tell me I have to buy the keys from them, and it’ll be $600. I declined because that’s a lot of money.
After declining the offer, they tell me both of my front blinkers are out and I can replace it for $115 for labor and $34 for parts. I declined because I figured I could do it myself. After I get my car back, I check my car and THEY BOTH WORK. So not only do they try to scum me for the keys, they then lie to try to get me to do fake repairs. I’ve never written a review on Google, but never go to this business for repairs. They are a bunch of liars who only care about extracting money from people.
Q took very good care of me and my girlfriend on a purchase of a kia. He was very informative and straightforward about everything. Really appreciate his honesty and working with us to get the absolute best possible price on our new car, without being too pushy or forcing just anything on us. Thanks Q
I had a great experience with Alex, Jeremy, and Aaron! They made the entire process of getting my new car incredibly smooth and completely hassle-free. Everyone was friendly, knowledgeable, and straightforward, which made the whole experience stress-free from start to finish. I’m so grateful for their help and couldn’t be happier with my new car. Highly recommend working with this team!
This is our 2 Automobile that we have purchased at Arlington Nissan . This time we had the pleasure of working with Rocky whom we met the night before our purchase in the lot when we were viewing the cars . Long story short Excellent service from walking in to walking out . Very smooth process Five stars for Rocky friendly professional and made the process very smooth Domenic Thank you for making our day with the financing process . You guys all Rock Already looking into our 3rd car. Thank you Mike &Ida Sanchez
Recently purchased a 2009 BMW at Arlington Nissan, and it was a great experience. The salesman I worked with, Alex, was great. Incredibly friendly, not pushy, and was willing to work with me to make a deal that made sense for both of us. Overall, great experience buying and trading-in to this dealership!
I had such a wonderful experience with John Napientek at the Nissan Service Center. From the moment I arrived, he was incredibly welcoming, well-informed, and attentive. I came in for an oil change, tire rotation, and a hand-wash car wash, and he guided me through everything with such gentle care.
I’ll be honest — I was a little nervous coming in on my own since my dad usually handles these things for me. Car maintenance isn’t something I feel fully confident in yet, and it makes a world of difference when someone takes the time to speak kindly, explain clearly, and never make you feel small for asking questions. John did exactly that.
His patience, professionalism, and warm approach made me feel genuinely cared for and respected as a client. It’s rare to find someone who not only knows their job well but treats people with that level of kindness.
I left feeling reassured, confident, and grateful. Thank you, John, for making my visit such a positive and comfortable experience. Nissan is lucky to have someone like you on their team!
I've been to quite a few dealerships and never had a better experience than I did with Alex at this Nissan location! He was very prompt, courteous, and a great representative to work with. 10/10 would recommend to others. Ask for Alex when you go!!
I had nice experience at Arlington Heights Nissan with my recent purchase. My salesman, Jawad did an excellent job from start to finish. After taking the car home, I noticed a couple of small issues, but when I brought the vehicle back, the dealership took care of everything professionally.
I really appreciate their commitment to customer satisfaction. Overall, it was a very nice experience, and I’m truly a happy customer.
I bought my car her with pre-paid oil changes. I was told I drop in any Saturday in the morning without an appointment to get my oil changed. They didn't honor their word. Their word is useless . The are short staffed. Many things go into a purchasing decision. One's word should mean something . But I guess not for you all. Seriously disappointed in your services. You sold me a convenience you don't even honor. Why would I even choose you next time. Not
Alex was our salesperson and I cannot recommend him enough. He was on point with communication and transparent in what he said and planned on getting done. He's personable and put us at ease from the jump. He also came in at 9a on his day off to make sure we were taken care of. If you're looking for a Nissan, ask for Alex in Arlington Heights.&
Although we didn't receive great news about the work needed on our Pathfinder, we were extremely satisfied with our Service Consultant, Keven Epstein, and his suggestions and advice. Very professional, communicative and kind. A delight to work with! Thank you Keven for the GREAT service!
I had an excellent experience purchasing my new Nissan Kicks here. Bruce provided outstanding customer service — very knowledgeable, responsive, and respectful. He made the buying process straightforward and enjoyable. I truly appreciate his help and highly recommend him to anyone shopping for a Nissan.
I recently bought a car from Nissan, and my sales consultant Bruce was absolutely amazing! He was very professional, patient, and made the whole process smooth and stress-free. He answered all my questions clearly and helped me find the perfect car for my needs. I really appreciate his honesty and great attitude — highly recommend asking for Bruce if you’re looking to buy a car here!
Noemi was wonderful with us. Her manager, I believe Marco, was not as personable. Didn’t even acknowledge my kid & I being at his dealership attempting to buy a vehicle. I believe he wasn’t thrilled we had a pre-approval & weren’t under his terms. Overall, experience was decent if you’re prepared for the car buying process.
First of all, I would like to say my experience with Al Piemonte Nissan was great. No pushy sales person, my sales guy was Omar Sanchez he was very knowledgeable and answered all my questions.I felt very satisfied with my experience.I would definitely recommend them to anybody looking for a great vehicle. They're price point was great, ask for Omar Sanchez you won't be disappointed!!
The dealershipis awesome. Gave me a very good price on a vehicle after about 20 minutes in negotiating sent them wire transfer had Transport to pick it up and ship it received vehicle with a full tank in perfect condition.Davine was salesperson And continuously checking in on me after the purchase good job folks
Nissan Arlington has made my car buying experience unforgettable. They provided me an in and out service in no time at all! I was signing paperwork and driving my NEW car before I knew it! No hassle no pressure, everything you’re looking for in a dealership. Big thank you to everyone involved. Managers, sales person (Noemi), and finance (Luis). You guys are the reason my experience was as great as it was!
My dad and I had an amazing experience purchasing a Nissan Sentra thanks to the outstanding team of Bruce, Domenic, and Matt Hanson. From start to finish, they made the process smooth, transparent, and stress-free.
I especially want to recognize Bruce. He helped me before, and when I came back this time, he once again went above and beyond to make sure everything was perfect. It speaks volumes when someone leaves such a great impression that you come back specifically to work with them again—and Bruce did not disappoint!
Domenic and Matt were equally fantastic—knowledgeable, professional, and genuinely invested in helping us get exactly what we needed. They worked seamlessly as a team to make sure my dad and I were comfortable and confident with every step of the purchase.
If you’re looking for a dealership that treats you with respect, listens to your needs, and takes great care of you, I highly recommend working with Bruce, Domenic, and Matt. Truly a 5-star experience!
Big thanks to Arlington Nissan—and a special shoutout to Alex—for helping us bring home our pre-owned Nissan! We had our eye on this car for a while, and now it’s officially ours. As first-time buyers at this dealership, we couldn’t be happier with how smooth and stress-free the whole process was. Alex was incredibly helpful, patient, and really took the time to understand what we were looking for. Huge appreciation to Domenic as well for making the financial side easy to navigate and explaining everything clearly. The entire team was warm, welcoming, and made us feel right at home. From start to finish, it felt like we were in great hands. The car is everything we hoped for—comfortable, safe, and packed with all the features we wanted. Thank you again, and wishing the Arlington Nissan team continued success!
John N in the service department was fantastic. I stopped in because I was having an issue with my key fob. He gave me the different options available, But said he would try a quick fix first. Lo and behold, it was something very simple and he fixed it right on the spot! Thank you so much for your help, John is an asset to the team!
From the moment I walked onto the lot, Anthony Garcia was welcoming and attentive. He took the time to understand what I was looking for in a vehicle and provided valuable insights into the car, answering all of my questions thoroughly. His knowledge of the vehicle was impressive, and he never made me feel rushed or pressured. Anthony made sure I was comfortable every step of the way, and it was clear that he genuinely cared about helping me find the right car. He even went the extra mile to ensure I was aware of all the features and options that came with the car, which really helped me feel confident in my decision.
Anthony made my car-buying experience one of the best I’ve had. His professionalism, friendliness, and dedication to customer satisfaction were evident throughout the entire process. I’m thrilled with my new car, and I highly recommend him to anyone looking to buy a car. Thanks again, for making this such a positive experience.
I had a great experience working with Anthony Garcia. He was knowledgeable, friendly, and never pushy throughout the process. Anthony answered all of my questions clearly and made sure I felt comfortable with my decision. I really appreciated his honesty and professionalism, I’d definitely recommend him to anyone looking for a car.
Anthony Garcia was an outstanding salesman throughout my entire experience. From the moment I walked in, he was professional, attentive, and genuinely helpful without ever being pushy. He took the time to answer all my questions, made sure I understood every step of the process, and went above and beyond to ensure I was comfortable and confident in making my decision. I highly recommend working with Anthony if you're looking for a smooth and positive experience!
Luis was an amazing sales person and sold a car with integrity and honesty to us. He was fair with pricing, helped with a loan and did an overall fantastic job of ensuring we got the deal he said we would. Thank you LUIS!!
A Fantastic Experience at Arlington Nissan - Highly Recommend!
Our recent car-buying journey at Arlington Nissan (1100 West Dundee Rd., Arlington Heights, IL 60004) was absolutely top-notch, earning them a solid five stars! From the moment we stepped in, we were impressed. The dealership boasts a large, diverse inventory, a nice open showroom, and plenty of friendly and knowledgeable staff ready to answer any questions you might have.
A huge shout-out to Andres Garcia, who was simply great to work with. He patiently explained all the features on the vehicle we were interested in, demonstrating a thorough understanding of the product. He then worked seamlessly with the sales manager to help us arrive at a price that all parties could happily accept.
In our search across the Chicagoland area, we found that Arlington Nissan genuinely had the best prices, making the drive and time spent well worth it. We highly recommend giving them a call to see if they can make a deal for you too!
One helpful tip we'd offer is to call the dealer before visiting, especially to inquire about any dealer options that might have been added to the car you're interested in. This allows you to plan accordingly and ensures a smooth visit.
We are incredibly happy with the end result and were able to drive away in a car we absolutely love. Thank you, Arlington Nissan, and especially Andres, for such a positive car-buying experience!
Big thanks to «Arlington Nissan» and especially to Stephanie for helping us pick out our new car! We’re totally in love with our new Nissan! Actually, this is the second time we’ve bought a car here. We were lucky to have Stephanie as our advisor today, big thanks to Domenic for the support and for explaining all the financial stuff and car paperwork! And we also really appreciate how friendly and welcoming the whole team was. We’re super grateful to Stephanie for the great service, all the info about the car, and how well she listened to what we wanted and needed. Our new car is literally "love at first sight" and I truly believe we picked the perfect option together—with the best features, extras, and everything we need for a comfy, safe, and stress-free drive. We appreciate you and wish your business lots of success!
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