That title is misleading. I didn't pay $217 for ONLY an oil change but this is no less misleading/evasive than K Auto.
I called to set up an oil change at which time I mentioned I may have a water pump issue. I asked for a ballpark price for the OIL CHANGE since I understand they need to look at the water pump before they can even guess. I was told prices vary based on oil costs and a few other things.
The day of the appointment I walked in to drop off the keys and the person working said thanks and that they'd be in touch. No mention of any costs. I asked more than once, and they finally let me know I would be charged for the oil change and their diagnostic regarding the water pump. They still didn't specify amounts.
I realize people don't work for free, and I don't expect them to, but not telling me until I ask multiple times both on the phone and in person feels dishonest. It shouldn't be like pulling teeth to get BASIC information. I was really hoping this would work out since it's so close to home.
P.S. They are on the pricey side. That could be the reason for not sharing costs up front.
These guys were amazing. They got my truck riding and sounding exactly like I want it. Being from Texas and not having a good mechanic was stressing me out but by chance or the Grace of God I stopped by there shop and they are now my go to for all things concerning my 3 vehicles.
Needed a AAA tow for a flat tire. Chose K Auto for convenience. I’ve never had a better experience! The gentlemen there were respectful, honest and held to their word of the timeline for the tire replacement. I would highly recommend this repair shop.
I brought my 2001 Honda Civic in for a new radiator, and they worked on alignment, fuel pump, struts. Great job. Will definitely continue to do business with you. Car is running great . Thank you ...
This is my new go to mechanic. Friendly, great communication, up front pricing and above all, a sense of trustworthiness you don’t get from most mechanics.
They do a complete thorough inspection of your car. They provide a video if necessary of any problem areas. My wife and I have been taking our cars there for years. We find K Auto very trustworthy.
What a great experience! Rebuilt my engine and engine runs great! Check engine light went on and he was able to cover it under warranty and did it in less than one day! Great service!
Very honest service ---I wasn't sure how much damage I had done to my wheel. They carefully looked everything over, and only fixed what was necessary. Fair price.
These guys helped me diagnose and correct an irritating problem that stemmed from another shops repairs. they were patient, honest and super reasonable. would absolutely recommend K Auto for any of your future vehicle needs.
K Auto, is a great place to take your car, very nice, professional, they care about your needs and are always willing to help. What else could you ask for!! Thank you Mike, for helping me in my time of need. I appreciate you all!
Came back for a second time and just wonderful how I can really count on K Automotive for my car needs, my truck runs great thanks so much!!
My car's starter unexpectedly died. The gentlemen at K Auto were able to recommend a tow service, diagnose the problem in an hour, and arrange for Enterprise to pick me up as they couldn't fix my car so late in the day on a Friday. I appreciate all the help they gave me on such a short notice and would recommend them again.
I’ve been a longtime customer of K Auto and truly appreciate the top-notch service they consistently provide. From easy scheduling, to receiving estimates directly, to the thoughtful follow-up call explaining next steps—their attention to detail is outstanding. They always make the process smooth and stress-free. Highly recommend!
I've been taking my vehicle for service to K Auto-Arlington Heights for years. I've always had a great experience. Kevin and the staff are friendly and always take the time to explain maintenance that is needed. Quotes are reasonable and fair. Work is complete in timely manner. Shoutout to technician Anthony for performing the latest work on my vehicle. Thank you.
I’ve used them for the two years I lived in Arlington Heights, I waited until now to write a review. They’re honest people, Kevin is super friendly and I’ve had some work done on my car by them & they were great. Reasonable and affordable pricing & I love getting a vehicle report. I trust them & am sad I can’t keep coming since I moved states! I hope my next mechanic is as good as them.
I received superb service at this auto shop! These guys are professional, patient and knowledgeable. I love that diagnostics results are sent and explained to customers to get a better understanding of what might be wrong with your vehicle. All around 10/10 service!
I was having major electrical issues on my 95 Mustang GT. My friend recommended K Automotive. Kevin the manager there was great. He introduced me to his electrical expert Johnathon who is an awesome expert that worked in the motor pool during his time in the Army. I explained what was going on. The key fobs stopped working, I wasn’t able to reprogram them. Then I noticed that the door locks, radio, clock and speedometer were not functioning. Kevin called me back in a few hours and told me they found the issue. It was the remote alarm module that burnt up. Ford doesn’t make produce it anymore. Since they couldn’t install an uncertified item Johnathon showed me where it was located and exactly how to install it. I ordered one I found on eBay, installed and back in the road everything working as it should. I thought they were going to charge me for 3 hours labor which would have been understandable. Instead they only charged me for their diagnostic service of $89.99! Kevin was honest, his crew experts. I found a place that I can count on to take all my vehicles to. And they drop off and pick up.
Kevin and the rest of the crew at K auto are great. With a recent problem they were able to get me in quickly and provided a temporary fix that I needed while waiting for parts. As soon as the parts came in they had me in and out right away. I'm glad to know I can always count on them.
Great experience. Online booking, they provided a clear estimate via text with photos of what needed repairs, fair price, and excellent service. Thank you!
These guys run a great shop. They were able to get my car in and taken care of despite my last-minute request. They were also available for a super helpful and candid conversation about my car.
While I never WANT to have to get my car fixed, I will definitely bring it back to these guys if and when I do!
I was having bad scraping on my car. Honestly scared me to death as I've never experienced that before! I'm a single mom on a tight budget and Kevin was beyond kind and worked with my budget to make sure I was safe. Grayson did an amazing job fixing my car.
Service & workmanship were great. I needed a driver's side power seat, which they tracked down & installed within a few days. I'll be bringing my other vehicle for service in the near future.
Kevin and the team were so helpful and knowledgeable. They took time to listen and provide options for repairs. They are very professional and stand behind their work. Great experience and plan to return in the future with any additional service needs.
I recently had a problem with a sudden, terrible screeching noise coming from a rear wheel. K Auto diagnosed and repaired the unusual problem quickly, (not a standard brake problem) and provided photographs of the affected area from multiple angles so that I could understand what had gone wrong. Their service is always excellent and their explanations thorough. They have serviced my Subaru for 14 years and kept it in excellent running condition. I could not be happier.
I recently had the pleasure of working with Patrick, my service advisor at K Auto, and I couldn't be happier with the experience. 5 out of 5 stars. Patrick was incredibly communicative through.He was able to explain complex mechanical issues in a way that I could understand.
I recently had the occasion to utilize the service department at K Auto Repair, and I wanted to share my experience. Overall, I found the service to be very positive. I brought my car in for an oil change and tire rotation. Kevin was friendly and efficient, and the work was completed in a timely manner. One of the things I appreciated most was the staff's professionalism. They explained the service in detail and answered all of my questions. The price for the service was reasonable, and I felt that I received good value for my money. Overall, I would recommend this service department to others. The staff is knowledgeable and friendly, and the service is efficient and affordable.
Kevin has great listening skills. They also do a great job servicing my cars and they always listen to me as to what I think may be a problem. It's the best place for me to bring my cars for servicing. Job is always well done. Cost is reasonable.
Awesome customer service. I had K Auto switch out my winter tires for summer tires, and when I mentioned that I lived within walking distance, they offered to pick my tires up from my house (my car is too small to fit all of the tires in it). Then, when a nasty line of thunderstorms came through, they tucked my car into one of the service bays to make sure it didn't get hailed on. Very wonderful people and very reasonable prices. Thank you!
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