Had to get a tractor jump started at the Burns Harbor Pilot. Sparks was quick to respond and get us back up and running. Jeremy was friendly and professional. GREAT looking wrecker with the red Hulk on the side. All around good experience.
My Volvo tractor had lost its air supply while at a delivery - the pressure built back up, and I tried to drive it back to our terminal, unfortunately, the air pressure started to steadily decrease. I made it near a truck stop, safely off on side of Rd, in 0° weather. Mutaza,(hope I got his name correct) the technician, arrived in his jumpsuit, and got under the tractor, and seem to know exactly what the trk needed - he explained, 1. the dryer's filer cartridge is very probably frozen/clogged, 2 there's ice clogging up some of the air lines, 3. you only have a water relief valve on your 1st of three air tanks, the first works but little water comes out - all 3 valves should be replaced. He fought to unscrew the cartridge, but eventually got it loose. After replacing the cartridge n changing the valves, air still wasn't building up - he heated some pipes w his torch, n eventually got the 2 air pressures up. ...because of the crazy cold weather, he had to take several breaks in his vehicle, t re-warm back up, but after 3.5 hrs he succeeded. The bill was $1900, but this repair avoided the greater charge of a tow 80miles across state lines. Very satisfied with Mutaza's work, perseverance, and he's a very friendly guy.
BE AWARE. Typical tactics used by businesses like this: agreeing to a lower price just to secure the deal, then charging a higher amount while framing it as “be happy we didn’t charge even more”; threatening to withhold belongings unless the bill was paid immediately and in full as presented; and using intimidation while claiming they “don’t want to argue with you.”
I would caution others to be mindful of this company and think carefully before doing business with them.
The invoice I received states: Tow/Hook Fee Quantity 3 Price $475.00 Total $1,425.00.
The actual work performed took 1 hour and 40 minutes, which was acknowledged during a phone conversation. Despite multiple requests for an itemized invoice explaining the 3-hour charge, he was only resorting to “This was agreed and it’s itemized invoice.” As a customer, I am reasonably entitled to a clear and detailed breakdown of charges. It raises the question as to why a straightforward itemized invoice is being avoided.
It did not take long for him to abandon professional conduct and resort to intimidation, including remarks such as that it was not his problem that my driver did not do his job properly, asserting that he would charge an additional hour for “waiting to receive payment,” and threatening to remove or damage my property if immediate payment was not made.
This conduct that will be addressed through appropriate channels.
Robert and Jay were amazing. These guys are the most professional towing company I have ever worked with. Truck broke down in Chicago and needed to be towed to the Rush Truck Centers Gary location. Took the truck and trailer to Gary and dropped the trailer at the TA and then brought my truck to the dealer.
I had a careless driver pull out in front of me causing the power pylon on my trailer to shift forward and my company called AR sparks to get it repacked. Frank and Eddie came out to help and they were amazing. The load looked tricky to fix but if they thought so it didn't show and little by little they got it back to where it could be safely secured. They really saved the day on this one.
I have never been here, however my companies truck was towed here and I had to call to get some information. I normally expect rude behavior or a nonchalant attitude but I must say, these people are pleasant to speak to, very professional and caring. I was not rushed. Definitely deserved a review from me.
Professional towing company!!!! Towed my tractor trailer from Oak Creek Wisconsin to Lemont Illinois! Robert was awesome got me to my destination in no time! Will recommend to all my friends! Thank you A/R Sparks team!!
Professionals all around! They got my semi truck towed off 294 by Bridgeview in no time! Took the truck to Joliet CIT Kenworth! 100% recommend them. A/R Sparks will be my first call in Chicagoland!
blake and robert their service was perfect they tow me back to burr ridge with a loaded set and was a very good service nice equipment and they're so friendly they take care of the equipment i got zero complaint definitely used their service again thanks blake and robert be safe out there
Robert and Frank were awesome!!! Got my bobtail towed out of the railyard in Chicago and towed it to Harvey!!! Professionals nice clean equipment and a awesome price in rush hour traffic. 100% recommend and will use again
Had a short on my truck, John was super quick to come. They are not the usual towing service where they charge ppl for crazy amounts of money for small work... they are great.
Robert got my semi truck towed during rush hour traffic. Really good price and really professional. Took my truck to Joliet in no time! Thank you A/R Sparks!
Frank is a very professional and reliable towing expert. He really knows his job and went out of his way to help me while my truck was being towed in the Chicago area. Their prices are fair, and he’s a trustworthy person to deal with. I would definitely recommend his service to anyone in need of towing assistance.
Had a great experience working with Robert from sparks towing. He was professional all the way. We talked tow truck stuff and other things. I would highly recommend this company
Robert was awesome. Got my tractor trailer towed from Indiana to Illinois in no time. Professional towing service and fair rates. Will definitely be using them again if I have a issue around Chicago. Thank you A/R Sparks team. 5
I had a wonderful experience from the moment they picked up my phone call as my car broke down suddenly in a parking lot. They are very professional upon answering and honest with their charges. My tow driver, Blake was very kind and personable. He made me feel less stressed due to the circumstances of having my car suddenly break down. Thank you so very much!
Had my semi truck towed by A&R Sparks Heavy Duty Towing in Alsip, IL, and the experience was excellent from start to finish. The driver, Frank, was professional, on time, and really knew what he was doing. He handled everything safely and efficiently, and made sure my truck got to my yard without any issues. Their equipment is solid, and you can tell they take pride in their work. Frank made a stressful day a lot easier huge thanks to him and the team. Ask for Frank if you can he’s the best!
Robert and Mike were awesome. Towed my tractor from Ohio to Bolingbrook Illinois. Dropped the trailer in my spot and put the truck by the shop. Great price too. Fair honest company! 5 stars to all the A/R Sparks Crew. Thank you a bunch
Frank wilke hè tow my truck and we gotta good conversation and also he is a mechanic and the best man in this earth I ever seen .
Very good very patient and he loves his job and help people also his manager Jey very helpful when I called him this morning he just charge me 750$ and good talking am really telling if you need help or fixed your truck just call them .
Absolutely fantastic service! A R sparks was incredibly quick to respond, and their driver Frank was professional and skilled. My truck was handled with care, and the whole process was smooth and stress-free. Highly recommend!
I highly recommend Frank Walkie for towing and truck repair services. Frank is exceptionally professional, humble, and dedicated to helping his customers. Unlike many other towing companies, they offer fair and reasonable rates for towing both trucks and trailers. After completing the job, the owner went above and beyond by offering me an additional discount, showcasing their commitment to customer satisfaction. Outstanding service and integrity make this company a reliable choice for anyone in need of towing or repair services.
Tonight was the second time I have had to have a tow in a short period of time, and both times I used A/R Sparks. Both experiences were amazing: the customer service was impeccable and the tow truck got to me quickly. Frank was my driver on each occasion and he was everything I could ask for; kind, quick, and informative. If you are ever in need of a tow, these are your guys.
These guys are the only way to go. Got a couple bad quotes from other outfits, then I talked to Jay about towing my F750 from Blue Island to Dixon about 110 miles and he said no problem. Meet with Frank the driver, who did an outstanding job driving. Like it said on his jacket, If Frank can't fix it no one can. Thanks again guys excellent job well done.
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