Excellent experience here at Bull Smith's Auto Parts...both times.
Knowledgeable people man the service desks, this is important to me. Customers need businesses that really know what they're talking about, not just someone that matches part numbers in a computer.
Networking for the right part is a strength of theirs that sets themselves apart from other parts stores. Thank you!
Zack did an excellent job of picking the part we had quoted and making sure it was correct. He made sure the phone order went smoothly and that the part would be sent to us on time. Great service!
All 4 wheels and tires on my business van was stolen and I couldn't find the wheels for that particular model unless I went to the dealership, I stopped at Bill Smith in Urbana and he was able to get me a full set for a comfortable price. Appreciate it Bill Smith Auto
I’ve searched all over the internet for a certain part name for my truck for days but Zack from Bill Smith Auto Parts found what I needed within minutes Was willing to help me with anything I needed and beyond, Great service
We are a shop in Texas and didn't expect bill smith to want to sell to us, well I was wrong. Gave them a call and Zack was awesome, may be some of the best customer service I've experienced ever ordering parts. I look forward to doing more business!!! The icing on the cake was that they offered cod, didn't even have to pre pay!! 1000/10 5 stars!!
I own a machine shop here in town Zack does a great job helping me find the things I need for my customers. Definitely recommend hands down. He will take great care of you
Bill smith offers Great prices , Fast shipping , And Great customer service. All my questions were answered and before I knew it, my part was being delivered. Thank you Zack!
Zack saved my day!!! My daughter ended up needing a new rim after issues with Decatur streets. We literally called ALL boneyards in Illinois and had zero luck. Zack was able to get us a new rim ordered with free shipping that will be here in 3 days!! My sanity thanks you Zack!!
I purchased a vehicle from the owner Bob about 6 months ago and I have only positive things to say for his business. He takes quality, low milage cars and fixes them up so that the buyers get a great deal. The 18 month warranty is free and fantastic, Bob will take care of any mechanical issues on the cars that pop up free of charge and provide a loaner if fixes are ever needed. I wish more businesses like this existed, I am going to Bob every time I am in need of a new vehicle.
Had the pleasure of doing business with Zack Markland at Bill Smith Auto Parts. He was very knowledgeable and helpful. Knew just right question to ask. Would highly recommend doing business with Zack @Bill Smith Auto Parts.
I came in two weeks ago and dealt with Kaleb and came back today and dealt with Bruno and Kaleb! Both of them are great people to work with and I would highly recommend if you need any kind of parts of your car don’t hesitate to call and talk to them! Very friendly and respectful!!
I would give these guys 10 stars if I could! I worked with Zack Markland and he delivered as promised. Great quality part, for a fair price and we received it right on time.
Steve was fast. More than willing to help ordered my rim. Only going to take it a day to get here. Very professional. Very friendly. Highly recommended
You can't go wrong with these guys. Zack was really there to help me with the correct parts. Wasn't in stock at Urbana but they got it from the Danville store the next day! Everyone is there is great help and it's my favorite place to get parts I need. Check em out!
My son graduated one week, then 2 days later was hired for the HVAC job of his dreams. Momma wasn’t ready! I had less than a week to get him packed up and ready to move 100’s of miles away. One of his rims has been bent for years, not causing any trouble, but with him driving more frequently and 100’s of miles away, I wanted to make sure he was good all around. We reached out and after speaking with Zack there wasn’t a doubt that our short order was going to be met within our small timeframe. I had several other things going on trying to get my baby ready to move away from his momma, but Zack communicated clearly and efficiently each day of the week, making this one of my lessor worries. I can’t begin to express my gratitude for how smoothly this went, calming some of nerves. Keep on, keeping on!
Zack and Bruno come in clutch time afer time! Even with my shop being in south Texas they always take care to help my team find the exact parts they need! Quality parts with speedy delivery!
Great relationship with us here at Gator Collision!
Zack is ALWAYS so friendly and knowledgeable! ! He goes above and beyond for his customers to make sure they have the best experience. Big shout out to him for always making sure his customers are satisfied!
This location is great with customer service and the services they provide! The workers were very polite and knowledgeable! I wasn't sure what size rim I needed and was able to text them a picture. They immediately told me what I needed as well as gave me a quote through text messages! Their price was reasonable and I was able to get my rim on the next business day! Thank you so much! Please check them out!
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