This is the worst parts store in the area. Go to Stovern or O'Reilly's. NAPA has given me the wrong part a few times, the parts seem to wear out faster than they should, meaning I have to buy the same thing again a year or two later, and this location seems to hire people that know absolutely nothing about cars. Today when I called in, I said I needed a part for the passenger side of my car. the lady who answered asked if that was the right side or the left side of the car. Seriously!?!? From what perspective? Driving? Staring at it from the front?
I have been asked some dumb questions that don't make sense. Both times the old guy with glasses gave me the wrong part, he stood there arguing with me that it was correct until the SKU was checked and it was found he pulled the wrong box completely, and they are always trying to push you into buying garbage you don't need.
After the dumb question today, and Stovern again being way cheaper for a comparable part, I am done with NAPA.
I had bought a general tune-up kit for my 91 Yukon and received all the wrong parts.I was 200 miles away from home. My receipt was at home and I went to exchange the parts.I am a member of their rewards program. They would not exchange the parts.
.next I bought break pads... WRONG PARTS AGAIN!!!!omg
Never using Crapa again. Go to O'Reilly's
Shout out to the guy that works at Kellogg Napa. My son is 15 and his truck wouldn't start, I was at work. The fella took the part I paid for over the phone to my son and stayed and helped him install it. I appreciate it so much!
My boyfriend & I broke down on the way from Oregon to Montana. (Never did make it) Our serpentine belt snapped and we had nothing to fix it, the store was closed. So when we were able to go in on Monday, the managers son, (we forgot to get his name, we’re sorry!) was super friendly & let us use his tools. He even helped my boyfriend with the assembly for no reason other than being a good guy. We tried to give him some money and he more or less refused. We would’ve been stuck there a lot longer If he didn’t help. Great place, great service.
Parts!!!
And parts of parts to make parts that fit into parts of other parts.
It's a "Part-a-Thon" for that needed part!
ARTEMIS-1needed a part, so they are holding launch to put on that part so NASA can launch this collection of parts around the Moon!
Parts!!!
Such amazing service. We thought we needed a new part for our car as we were driving through town and, instead of selling us a part we didn't need, the staff showed us how to fix the problem without needing to spend any money. And they let us borrow the tools to get the job done. Very impressed and so grateful! Thank you, Kellog Napa!
