What clients say about Hernandez Towing & Auto Repair in Mountain Home AFB (ID)
Hernandez Towing came to my rescue! I called him at 3am and without hesitation he came and picked up my car. Amazing customer service and hard workers AMAZING company ! Would highly recommend.
Very rude and disrespectful when called. He accused my mother in law of yelling at him when she was talking perfectly normal. He hung up on her. Very uncalled for behavior.
Very rude when my mom called him. He didn't call her to communicate about her vehicle, he called me which is unprofessional for a company to do. Communicating with the vehicle owner should be what they do. He charges way to much for daily storage. Would not recommend at all.
Edgar is the man! Super professional, kind and Courteous. we came from pocatello broke down 70 miles out of Boise. We couldn't get a truck to come help us. One call to hernandez towing and Edgar was in route to tow us all the way back to Pocatello in a snow storm. Great guy and great business support those that leave a good impression in the community! Great job Edgar thank you so much!
I called to have a large swim spa moved across town and he was up to the task. He was perfectly on time and had all of the appropriate tools to move the unusually large non-wheeled object. Very impressed and grateful for the help. Reasonably priced!!
My car broke down on the side of the highway. I called to ask if they were open for 24 hours for car maintenance as well to see if I could get towed and then have my car fixed. He rudely responded with, “If you read the website, you would see that we’re only open for 24 hours for towing”.
I was on the side of the highway in a dangerous situation asking a simple question to see if they could fix my car. The sass was incredibly inappropriate and unnecessary. A simple no would have sufficed.
Refused to give me back my original documents. When I asked for them back he said u want the car or not after the bill was already paid even. He was a jerk.
Terrible Experience with Hernandez Towing
I had the misfortune of dealing with the most unprofessional and rude individual at Hernandez Towing. My experience with Edgar Hernandez in the office was beyond disappointing. (The lady on the phone was great!)
Firstly, his demeanor was atrocious from the get-go. He was impatient and visibly annoyed when we asked for clarification on the cost of a simple jump-start service. Apparently, asking for clarity is too much for him to handle.
To make matters worse, when my companion and I were in the process of transferring money to our work card to cover the service, he lost his temper. Instead of being understanding of the situation, he threatened to tow away our vehicle right then and there because he deemed us "unworthy" of his precious time.
But it doesn't end there. He went as far as to cuss at my driver and block our vehicle in because my driver refused to hand over his driver's license. The audacity! They insisted they needed his license and would mail it back to his house within a few weeks! What kind of shady operation are they running? Last time I checked, customer service doesn't involve bullying and intimidation tactics. It's utterly disgraceful and unbecoming of any reputable business.
I would advise anyone considering using Hernandez Towing to think twice. Unless you enjoy being treated like dirt and having your vehicle held hostage, look elsewhere for your towing needs. This place is a prime example of how not to run a business.
Thieves nothing more...car broke down a few miles before town and was completely off the road...(had pictures for proof). Isp tagged it with a 24 hour notice and these Thieves came and towed it after 6 hours just so they could get some money for it then lied on their paperwork and said it was there for 2 days. I have never known a more crooked company...be careful of these guys sometimes they won't even admit to having your vehicle till they have had it for several days so they can charge you for it
This review is coming much after I had to deal with this company. I would have left it sooner, but due to the traumatic experience I went through I am just now getting to it (I just came across the card I still had in my wallet from the sherif so I knew where my car was towed) I was moving across state and got into a car accident that should have left me dead, but it luckily it did not. A couple days later whemy mom and best friend took me to get my things out of my car we had a hard time finding the tow shop. We aren’t from the area and maps was taking us to the wrong location. My mom and my friend contacted the business for directions, but he was of no help and simply stated we weren’t in the right place. When we finally got there he continued to be cold and rude to us. I told him that I had just experienced a near death situation and if he could find compassion in his heart for us in his heart it would be appreciated. He then kicked me out of his store and would not let me help my mom (who has weight restrictions due to back and neck issues) or my friend get my things out of my car. He said if I did help them he would call the cops. This man has no light in his eyes, no kindness or compassion, and I truly believe he hates women. I will never forget how awful of a person he is. Despite this, I do hope he gets well and grows a heart and that people are kind to him in his times of need.
The owner was so rude. Wouldn't let my BIL take his stuff out of his car before towing it. Charged over $400 for the tow. He also said he would sue if the car was left for too long at his business. Then he threw a fit when the car was picked up and refused to help load the car. Would never recommend this company! Stay far away!
This is the best towing company out there. We had to have a large tow truck for our truck and camper and Hernandez towing was there. Also fixed our truck, replacing the part that was broken
Simply Amazing service
Posting this review a week after my rear tires blew out on 84E heading to Denver from Boise, ID. Fortunately, no one was injured! My truck spun out and the trailer tipped over in the median. This was zero fun at 6am with clear roads and sunny skies as my dog (in my truck) and trailer full of personal belongings had to wait for assistance from the Sheriff, Ambulance, and Tow company. I’d like to thank and recognize Hernández towing for providing excellent service during such a destructive and traumatic event. Edgar and team carefully towed my vehicle and trailer keeping in mind my personal belongings in both vehicles could be damaged further in the process. At the tow place, his staff assisted me further with getting assets off my vehicles, provided me and my dog water bottles, and helped me find a Uhaul company so I could transport my belongings. I’ve never seen a tow company take so much care pulling an already damaged vehicle into their tow trucks. Furthermore, at the tow shop they expertly used a forklift to stand my trailer up slowly and carefully to mitigate any additional damages that could be cause inside (vs simply flipping it over). Thanks again Hernández towing and hope this review helps a few folks out!
Can’t begin to say enough about the kindness and professionalism of Edgar Hernandez and his team. Like many of these reviews, we were in a time of need and WELL off the beaten path, on the 4th of July, with a pickup, slide in camper, and a loaded 20’ cargo trailer. Not only did Edgar get us taken care of, he used his network to get us the additional help we needed. Phenomenal service and just a really good guy.
James Dzimitrowicz we remember you! As for your hateful words we’d like to remind you this was an ELMORE COUNTY POLICE request and police were present. Your property is also not held “hostage” it is certainly not on our property as it was arranged you had it go somewhere else. We also received and apology from your wife because of your poor treatment towards us please stop lying! We are hardworking locals who have given much back to our community your words are not only false but also ill-mannered.
If I could rate lower I would! This man stole my property and verbally abused my wife. I would not trust this company for your safety and well being are not remotely on this guys list of priorities! Don't get me started on fair business practices. The story being I needed a tow, this hernandez guy denied the tow job then I'm the middle of the night came to my broke down trailer and took it without permission and is now holding it hostage on his property. Beware!
Best towing company in Elmore County!! I can’t tell you how hard working, family oriented and all around phenomenal service they provide! They’re always on time and working all hours of the day/night. Very professional business with excellent customer service! I recommend Hernandez Towing 100%!! Fast easy and reliable!! (This was also on a Sunday).
Best towing company around hands down. Not only are they professional and fast to get the job done but they are a family owned business that really care about the service that they provide and go above and beyond. So impressed with their service, would recommend and will use them again. Thank you Hernandez Towing!!
Hernandez Towing save the day for me! Nobody wanted to come and help us when our pickup and trailer burned police called every tow company and Hernandez was the only one willing to help. The team is amazing and got the job done so quick! I highly recommend them.
Had to call the crew to come get 3 vehicles apart at my lot today. They did an awesome job and were fast. This has been our third call to this company and there will many more. Thank you!
Hernandez Towing has done work on all of our vehicles for the last 10 years we completely trust Edgar , Ruthie and their crew to help us out with the best mechanical advice and service possible. We are so lucky to have this high quality of service here in Mountain Home !!
If I could give Edgar more than 5 stars I would. He was a hero in our time of need. Seriously, the most professional and clean tow truck driver I've met. He handled my emotional state and took control of everything. If it wasn't for him taking charge and going above and beyond we would have still be sitting on the side of the road. Would recommend him to anyone in need.
Fantastic shop. I called him for a tow and he reminded me to check with my insurance to see if I have roadside assistance, and I did, so that saved me a bunch of cash right off the top. Other shops were like a week out, but he replaced my idler pulley and serp belt in a couple of hours. Got some great advice as well. Can't recommend this place highly enough.
BEST TOWING COMPANY IN MOUNTAIN HOME!! I called Hernandez towing and the guy showed up within 15 min or so. I could tell he was busy when I called...it was on a Saturday! He was so nice and helpful! He helped us with our truck for free and his customer service is outstanding! We will definitely call him again and refer him to everyone!
Broke down and called the insurance company roadside assistance. 3 hours later no tow truck. Called this company myself and boom! Tow truck within minutes.
They also make quick and affordable repairs. I was assuming it would be around $1000 plus and was scrambling to get a personal loan. Repairs finished and was only a fraction of the price. If we went to a dealership in town we would have got ass raped twice.
Mechanic was so good I might bring my vehicles to him for further repairs if I didn't live 2 hours away.
I broke down right outside Air Base road and he picked me up quickly. I couldn't find a way to fix my truck, and he was already too busy to take it, but he heard my situation and took it anyway. My truck was a pain in the butt, but he did his best to take care of me. Thank you
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