This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, NAPA Auto Parts - Stinker Challis in Challis, ID scores a strong 93/100. Sentiment is highly positive: customers highlight knowledgeable, professional staff, fast help (including quick battery tests/installs), and Sunday availability. Parts are often in stock; when not, orders typically arrive within 24 hours, and staff make it easy to find the right items with minimal wait times. Common strengths are exceptional customer service and reliability. Complaints are rare but note inconsistent parts service and a concern about being pushed toward used parts. Pricing isn’t a common focus.
Guys are always awesome and what I find remarkable is that they will remember you, even if you just call in... I don't go there more than twice a month, but they remember when I call and when I have them order. Great store with great staff
We were traveling and had some problems and we needed some parts, Nathan and Gavin were extremely helpful! I haven’t had many good experiences at other Napas in the past, this by far was the best place to do business!
Nathan and his co-worker hooked me up at lunch time. They tested my battery and installed a new one in like 15mins. I was in and out so fast even my co-worker was surprised, I was back so quickly. Plus it was like -4 degrees when they were outside doing the install. I am super grateful to the staff and having this store in our small town. Thank you guys.
Needed a few parts! Nathan and Gary were very helpful! Friendly and courteous too! Enjoyed the chat we had about an engine I'm building! Definitely going to this NAPA when I need to get more parts! Gotta go get more parts this week! A great place!
Scott went out of his way to help us with our diesel pickup. Was able to stop what he was working on and come to our aid. Super friendly and knowledgeable about engines. Would recommend this shop to everyone.
