Their stuff is always very picked through, but they are nice because they have the newer vehicles. One interesting problem is they pull and sell the running engines. So if you are looking for engine parts from newer cars it can be difficult due to the engines already being removed from most the vehicles.
Spent 2hrs today pulling a rack and pinion out of a Caliber in the joke of a yard before I even started I called the desk to ask the price was told 79.99 so I pulled it get to the counter and this useless person tells me it's going to be 100 bucks ok not bad but the fact is I pulled the part was told 79.99 and it's 20.bucks more?? So I said nope not today they literally told me to take the part back to the car it came out of before they would sell me the other parts what? Ok fine take it back get back the counter told this person that if a price is quoted it should be honored and he looked at me and said do you want the fuse box because I don't have to sell it to you you have got to be kidding me COME ON TRUSTY/JOLLOPY JUNGLE PICK A PART THATS down right garbage and I will buy all my parts new from here out what is wrong with this world today!!! Wish there was a 0 star option!!!
Update: you need to please understand that I too am a business owner and had no intentions on being anything but nice anything but the very same person I am anytime of the day absolute number 1 is I wouldn't try and scam anyone out of money the price is the price I get that that is why I called your desk to ask first the person that answered the phone said one minute let me get to the other computer I hold for a second he picks back up asks hydraulic or electric I said hydraulic he says ok those are 79.99 if he would have said 100 I wouldn't have spent my time to pull the part I have no reason to deceive anyone and have been into your yard dozens of times riddle me this the fuse box I was buying was 17.00 plus tax your guy says 20.00 make that math make sense?!!? Total cost is 18.02?? Please dont act like your customers are stupid and owne your own employees actions! And lastly everyone red it here first ALL RACK AND PINIONS ARE 101.00 have been for years but when you get there the electric ones will be 200.00 further more I see that you review the cameras in all the bad reviews and didn't see anything that was depicted in the review how can so many people be that wrong also funny how you addressed this with the very same people that acted the way I accused you really think they are going to own up to anything last question do you honor price quotes? If so how does one prove that it exists? Or do you just allow for the person answering the phone to toss a number and then use the computer to give and stand by one number only.
Clean, organized, and have a great newer selection of high demand cars. Their prices are reasonable, offer refunds or exchanges, and usually have everything you need, foreign or domestic. Thanks my guys for being a great business to work with!
Great place to find just what parts you need and go disassemble it yourself so you know exactly what you're getting. All prices are posted for parts at the entrance.
Friendly techs there and huge amounts of vehicles to get parts from! I didn’t find a Jeep Grand Cherokee mirror I needed. I wish all vehicles of similar types were next to each other more. I think I walked two miles in there walking the place out. I found out once you’re stamped on the hand, I can come and go! I’ll leave my tools in my truck next time till I find my prize. Lots of wheelbarrows available to use. Thanks
First time here and pulled my parts like any other junkyard but when I got up to pay around 25mins till close the employee working the register said he already closed everything down and he couldn't help me so I had to leave all the stuff I had just got, website says no yard admission 30mins till close, but apparently that means even though you can be in there you can't actually get anything, either be truthful about the hours or make your employees actually stay open to the posted time
I had an extremely upsetting and discriminatory experience with a man named Mini at this establishment. He treated me and my group with blatant disrespect and racism. He told me to "go back to my country" — which is not only offensive and unacceptable, but also deeply hurtful, especially since this is my home.
On top of that, he charged his friends in cash with what appeared to be discounted rates, while overcharging us and applying different pricing unfairly. This kind of discriminatory behavior is completely unprofessional and unethical.
No one should be treated differently because of their background, race, or ethnicity. I strongly urge others to be aware of this type of behavior and hope that proper accountability is taken.
Been to a lot of you-pull-its and i never leave this one disappointed. Great prices with great staff. Justin helped me out, very professional and polite.
This is an awesome place to go, especially if you're looking for parts for a newer vehicle. I
Come in quite often and Manny, Justin and Kari are the ones who have helped me most great people, and a great place to find the parts that you need. I could spend all day back there, imagining what I could do with all of these, the parts swapped into another vehicle. You just let them know what you're working on. They can go through their system and accurately tell you what they have out in the yard and where it is. These people are awesome.
I would give these guys more stars if I could!!! When we checked out we forgot our $400 Milwaukee battery powered impact there on the counter accidentally. We didn't realize it for about 4 hours. I figured someone picked it up and it would be gone. We called and they had it, put our name on it and we got it back! Kudos to these guys for being honest. Hard to come by these days. We will certainly go back! Thank you!
I went to Trusty PAP a few weeks back. They have a lot of newer vehicles compared to the other yards. The gentlemen there were quite helpful and patient. The prices are fair considering you aren't haggling some rando on FB for days and having to set up arrangements to meet. Additionally, you are getting oem parts for less than you would pay for non-oem parts on amazon. I will be continuing my vists there for all my needs on my newer vehicles.
Thank you Trusty and all your crew for providing this opportunity to the Treasure Valley!
We needed some smaller interior parts for my uncle's 2004 Ram 2500. They gave us a printout with locations for all of the Ram pickups. We found the parts that we needed pretty easily. The prices were more than fair.
If you need parts for a great price, this is the place to go.
100 dollars plus tax for a fender on a 2009 versa. Imagine that. Brand new online is 75 dollars. I don't know how they assume these prices, but that's outrages. There's no point in going to this pick a part anymore if that's how expensive used parts that you have to pull yourself cost. Ridiculous.
Update to the owners response: Your negligence to your consumers' reviews is why you feel the need to respond with such incompetence and is also expressed through your staff. You assume your parts are OEM, but that's not always the case. Also, if I wanted OEM quality parts, I wouldn't be going to your yard to begin with. Used parts are solely for the purpose of getting something used for a DECENT/CHEAP price. If you would understand the concept, im sure you would have better sales and retain repetitive customers. As an automotive expert, I can definitely say I will not recommend your yard moving forward. The risk compared to the pricing and service offered is very unbalanced. Goodluck to you.
First time in, staff was extremely helpful and friendly. After searching multiple other yards for the motor I needed I found not only one but 8. Would 100% come back but I live too far out of state
Went to get a bumper cover. For those who dont know it is the plastic cover that goes over the actual reinforced bar (bumper). The guy who rang me up charged me for a full size truck bumper at $170 and would not adjust the price. I called around to several other locations and found out they are around $53. Rudest service i have ever had in 15 years of automotive industry. Have always liked jalopy jungle and have done tons of business with them but trustys is a joke
Respose to Owner response;
It was for a 2013 ford expedition. You can get a brand new one for around $150 at multiple online retailers. This one had scuffs and some dry cracking on a corner. The attitude the employee had was just uncalled for. Even said that if a higher up employee said to sell if for cheaper he wouldnt change the price. Had a better than you kind of smug attitude. I know if i acted that way to my customers i would not expect them back. Not only that but to ring up a plastic cover as a full size metal truck bumper is ridiculous. The attitude is what warrants the one star. You can offer great parts all day but if the customer service isnt good how do you expect return customers?
I read the reviews about the high prices but thought I would stop by to see for myself. I needed a skid plate for my 2008 Ram. The gentleman said it would be 34 dollars. I went right next to door to their other store (different company but same owner) and same part was 16 bucks. This was the Caldwell store. Probably not good business to have two companies side by side, owned by the same person, charging more than twice the cost for the same part. Really bizarre.
Response to Owner response...
I gave one star, even though I am happy with my purchase, is due to the fact that you own two businesses that sit side by side and you charge more than twice the price for the exact same part in one over the other. That is a stupid business model. You said it costs more to provide newer vehicle for newer parts. That may be true, but was the 2008 Ram at Trusty newer than the 2008 Ram at Jalopy Jungle? Seems like you need some uniformity here. Do you consider me a different clientele because I wanted to purchase from Jalopy Jungle rather than Trusty for the same year and model of vehicle? Is that why the Trusty side is twice the price?
If I bought the part from Trusty rather than Jalopy where do I stand in your eyes in terms of "clientele?" As an owner, you can charge whatever you want for your service or product. At that point it is up to the consumer to find the best price for that service or product. I think most people understand that. My experience shows lack of price uniformity from one business to the other. This is what is offending the public. There are enough reviews mentioning your prices. Shouldn't that warrant at least a look at the issue?
Extremely friendly staff! Far better than some other local scrap yards...
Was given a detailed list of locations AND inventory numbers in order to quickly locate vehicles with compatible parts, found the part for my car in less than 5 minutes! The price was nice, too. Will definitely be returning for any further needs! Thanks guys!
As always, The boys down here at trusty pick apart deliver what you need at a reasonable price. The big selection you come out, you pull your part and get it done
Great place to find parts for your car, check car inventory on their website, reasonable prices, bring your tools, water and snacks, they have wheelbarrows to get your treasures, bought leather front seats for $100 bucks
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