What clients say about Carquest Auto Parts - THE AUTO HAUS INC in Sandpoint (ID)
Great inventory of parts. Very knowledgeable staff, and a machine shop to boot! They can make custom hydraulic hoses, rebuild transfer cases, and more!
The staff is always super eager to help you out, though scheduling to take my car in over the phone is on the complete flip side. It doesn't seem like they know what they're talking about when it comes to scheduling, but once you see them in person they're awesome. You do need to tell them exactly everything that needs looked at and done, they'll only do what you ask of them. I had an oil leak caused by a loose filter, and I asked that they add the recommend additive to help it seal back up. They, however, did not change my oil in that process and I would up at Rapid Lube that weekend to get that changed.
Adam was absolutely wonderful. He got me in more quickly than any other mechanic in town and quickly identified the problem and had me on my way. I felt very confident in the trustworthiness of his shop. Highly recommend!
Super helpful and polite. Had the part I needed and helped figure some stuff out. They will be my go-to from now on. Convenient location with mechanic and shop on site.
Went all over town trying to find a new u-bolt for our ATV plow mounting bracket. NOBODY had what we needed (today! ❄) and the only possibility was looking like ordering a whole new mounting bracket kit $$ from Polaris. Popped into Auto Haus and Derek (sp?) helped me out in just minutes! Used some all thread and machined me the exact square u-bolts that I needed! Great customer service and didn't charge me an arm and a leg!
Adam and the mechanics were very courteous and honest ... Adam was upfront told me 3 or four days and did it in 3 ... I am very impressed with car quest and will do all my business with them ... Thanks again
Zero stars...we spent 473 dollars none of the problems were fixed. Don't waste your time and money. We took our car in for a squeak up front which they charged 120 dollars to diagnose they didn't find the problem or fix it and charged us to do that. Then they "fix" the a/c..we get it back and it's still blowing hot air. Take it back in still hot air and now it's leaking coolant from whatever they didn't fix. I will never take anything here again.
These guys squeezed me in on a friday evening quoted me a decent price. Ended up finishing early for less than quoted. They earned my business, I will come here from now on.... honest service with a smile. The best thing to happen in 2020 !
Ordered CVT fluid online, and they sent the wrong item. I was able to return to store with full credit (with the assistance of PayPal). Return was hassle free.
If you want quality work done quickly by people you can trust this is the place to go! Derrick and his crew got my vehicle in next day and fixed 5 issues for $600 less than two other quotes. Cannot recommend them enough!
Great small-town service and a large inventory. Very competitive prices. The staff is very helpful! Stocks 5W40 LiquidMoly oil now for your Audi and other German cars. Great prices too.
Carquest in Sandpoint is awesome! Excellent service and great work ethic. They were able to fix my car quickly and had the best price for it. They didn’t try to sell me on a bunch of extras. Just got the job done and had our car up and running in no time.
Thanks, Carquest!
This is an old school parts store. Helpful folks and I have been able to get stuff that other stores have told me are almost unobtainable. Like International Harvester or old Jeep parts. Auto machine shop on site, I think. Worth a look.
Was told I had a bad Ignition control module. They replaced it charged me $300, and then gave my car back still broken with the same issue. Come to find out I had a bad alternator $76 more just for the part! Wasn't even offered any help even after they basically ripped me off.
I have tried so many times to make this my go to shop as they are usually slightly better pricing than the other companies around here but I have had such poor customer service the last several times that I am completely done with this place. I called and got a quote on either honing or boring a single cylinder and was told no problem just bring it in, so I did and the guy takes one look at it and says it's junk just throw it away when I took it to another shop and only ended up needing honing not even a note. They have all the right tools and shop and do that kind of work but once again the staff is too rude to try to put helping the customer first, rather what they want to do or who they want to help at that time. I have had staff completely ignore me and help other 'regular' customers before me after I stood in line for close to ten minutes while the clerk finished with a customer on the phone, two other employees behind the counter completely treated me as I didn't exist. Now finally the nail in the coffin I have been out work for 3 days waiting on a part that has come in twice now and both times someone apparently "opened the package and took half of the parts out." I tried talking to the manager and he wouldn't even talk to me he just had the message relayed that they will be getting a box in tomorrow and maybe those will be full kits. With no sense of security on if for sure I am going to even get this part or not, no way of trying to explain to me what they are going to do to fix this situation or anything. I am completely done with this place.
On Wed. 10/14/15, I was on day # 8 of my fall road trip. The 2009 Toyota Corolla I was driving had run fine the first 7+ days. About 25-30 miles south of Sandpoint, ID, the battery light on the dashboard lit up and then disappeared 1-2 seconds later. One time, it's a fluke.
When it happened 4-5 more times over the next half hour, I knew I had problems and got it to the O'Reilly Auto Parts store north of town about 30 minutes before their 8 PM closing for a free test. The employee said the starter, battery and alternator all passed but that he thought it might be a serpentine belt and/or tensioner issue since the engine had a clunky rather than humming sound. He gave me the name of two auto mechanic shops I could try the next morning.
Since it was too late to do anything on Wednesday, I took a motel for the night and called his top suggestion at 6:30 AM Thursday (the # provided on the answering machine in the event of an emergency)--but still hadn't gotten a return call an hour later (and never did). The business across from O'Reilly's was booked with appointments until 11 AM.
The hotel clerk gave me the phone # to the NAPA Auto Parts store in town and I called them. They said they didn't do repairs but he suggested CARQUEST just around the corner. At 7:30 AM, I called and was shocked to get an answer on the first ring. After explaining my predicament, Jim (the mechanic) said to go ahead and bring it down and he'd take a look at it as soon as he could.
After arriving about 15 minutes later, he popped the hood and took out a stethoscope type of contraption I'd never seen before and inserted it in various spots around the engine. His diagnosis was that the alternator was ready to go but that he'd need to take the serpentine belt off to be 100% sure.
As a Michiganian over 2000 miles away from home, I knew I was at the mercy of the mechanic and just hoped that he'd fix the problem for under $500 and get me back on the road before noon. They didn't have the alternator in stock but got one delivered from one of the local auto parts stores.
After taking a walk around town to exercise and kill some time, I was shocked to see the car
parked in front of the building with a tag on the key at 9:30 AM. Just to be sure I wasn't hallucinating, I popped the hood. The new alternator and serpentine belt stood out like a sore thumb.
The final bill was $365.49 for EVERYTHING and was probably done in less than an hour (upon arrival of the alternator). The Toyota made it all the way back to MI without any further incidents.
If you're an out of towner and in a bind late at night, I'd give this business my first call around 7:15 AM the next morning and hope to be no worse than 2nd or 3rd in line. I was fortunate to be the second repair of the day.
Thanks for getting me home without another dashboard light popping on.
Patrick J. McGuire
Portage, MI
Website