O'Reilly Auto Parts in
Kihei (HI)

Virgie and the crew are super helpful with their knowledge and patience with the elderly lol :)

Our car battery was dead and got a new battery here. Assistant Mamager Tee was so nice and she helped install the battery.

Such a bummer to write this cause Adam does a fantastic job and he’s a great salesperson and know the parts but the rest of the employees here and the pricing/service is absolutely horrible. I’ve gotten more wrong parts than I have correct parts and had to return so many things. Today was the final straw when I went to go get wheel speed sensors for my 08 Tacoma and they wanted 200$ a piece. Napa was charging 110$ for the same thing and online through every single shop I could find it was under 40$ for the entire set (all 4). I will probably never come back after this…company should be ashamed

I had the best service from Connie and Adam. They were friendly and knowledgeable and I no longer feel unsafe to drive my car. Thank you for the aloha.

I had inquired about a clutch for my 1974 Chevy Blazer. The lady that I spoke to had given me the price, and stated the eta. I do not remember any words being spoken about shipping costs. I say it this way because I cannot be sure. What I am sure of is that after a couple of minutes complaining about the $66 ish of freight, I finally caved, and placed the order. Minutes later, I called to cancel the order due to the fact that I have free shipping from multiple other vendors. If the parts had been shipped already, I see no fault in them not refunding the shipping fee. This was not that situation. I called and canceled minutes later. This was not enough time even to pull the part, much less the time to actually ship. They had time to cancel without issue. They chose not to.

These guys, and gals are very friendly and helpful. I've been buying my parts from them for over three years now and have yet to have a bad experience. It's rare to find team members that work so well together, always smiling and wanting to help. Even after hours they have come up to me and offered to help work on my car. Their customer service is top notch. I wish I could give them six (6) stars

Went her for a battery issue last week. Both staff, Nicole, and a young man ? Marco? (who speaks Spanish to customers in need) were so amazingly helpful to me. They both spent 20 min helping me with various diagnostic testing. Just complete ALOHA from both of them. Also 5 stars for being open late! Can't recommend enough these two staff members.

Although they didn’t have everything that fit my specific needs the customer service was wonderful and was very helpful

Google maps had in the wrong location, but friendly staff. Typical auto parts store.

Very helpful and friendly staff! Great selection of parts! Clean store!

Very helpful workers. Due to lack of communication an older employee was unnecessarily rude despite this mishap if I ever need to go back here again for parts etc. I would.

Didn’t realize you could love how great the service is when you’re just picking up oil & asking auto questions! From Corey’s generously helpful demeanor over the phone to in-person support, getting me everything I need and answering questions. Everything about my experiences here have been awesome, and Corey is wonderful. Super knowledgeable, helpful — so very appreciated. Will definitely keep coming here thanks to the awesome guys working here, especially Corey!

Really helpful service at the counter- found an item I requested and returned my thank you with “I aim to please!” When was the last time you heard that? Three service associates at he registers held conversations that indicated serious auto knowledge… that’s reassuring in an auto store!

Employee Scott and steve need to be fired ... Really bad customer service . poor attitude this is the third time, twice on the phone now in the store. Not going to O'Reilly anymore.

Just came in today to buy a tire repair kit for my wheel, and my first interaction was with the manager. Not a negative interaction, although the product she put in my hands was not compatible with a sedan, it was meant for tractor wheels and the like, which made me feel like she wasn’t very knowledgeable for being the manager of an auto parts store. Then I had the great displeasure of interacting with Scott. Scott was very short with me the moment I started interacting with him to the point of being rude, and to make matters worse the manager was standing at the register right next to him and didn’t have anything to say on the matter. This clearly shows that poor customer service is part of the atmosphere at this location, which really bummed me out because I headed in already stressed out about a flat tire and was just looking for some help to make my day go by a little smoother. I understand that you guys are busy and possibly short staffed, but that is no reason to treat your customers as if they are dumb for asking questions that aren’t common knowledge. Hopefully you guys take this to heart and decide to treat future customers with greater respect and appreciation, aloha and best of luck to you!

If you want to be very well taken care of ask for Virgie . Fast and reliable 😊 the only one that I actually trust !

I came in recently to buy some pads for my car and the gentleman that helped me was awesome. I wish i knew his name. He was friendly, knowledgeable and gave us our options upfront. Parts were ordered and awaiting a call. While waiting for said called, I realized I needed additional parts. A kind older gentlemen tried to help order the parts but needed Steve's help to finalize. While Steve was helping me at checkout, he increased the price on me three times; twice for shipping and one more to double the price of the parts. He asked me if it was okay for this final price to which I said no, it would cost me the same amount to get it done at a shop. He says, "Well it's too late, I already ordered it." No confirmation from me or anything just, 'Here you are, now you're stuck with the payment.' He proceeded to tell his supervisor that I told him to order the parts and make it seem like my error. Confirm with final price with the customer, Steve, especially if you think it cannot be returned. His supervisor told him that he just has to make a call and cancel the order. Simple enough, yet it seemed like the end of the world to him. This past experience was, top three, one of the worst customer service experiences I've ever. That being said, it was only one experience with one, obviously incompetent employee, Steve. Don't let this dissuade you from coming to this location. Avoid Steve at all cost and you should have a wonderful day. Aloha for taking the time to read.

Super friendly, helpful folks.. Love the new convenient location.. good selection in stock, and fast shipping times if you do have to order.. Very Thankful to have em in Kihei.. *edit- for the most part all the above is true.. #protip, don't hire kids that don't even know what a u-joint is to work at a parts store.. he thought i was askin em. weed.. I'd bet 10 bucks he wouldn't pass the blinker fluid test

Thanks Virgie. You could have sold us a gas cap we didn't need with this rental. Instead you took a sec to look it up and inform us that new American cars don't necessarily have gas tank caps.

Customer service on that day was terrible. The older gentleman was not even pretending to be happy I was there to spend money. I will always wait for second opinion before writing negative review, and I got one, so I did.

Usually this place is tops with the Aloha, but when I went in too just buy some adhesive (Gorilla Glue) to fix a side mirror, and the guy said he had to order it, I shook my head, said no thank you, and drove across the street to Longs, and got what I needed. They'll lend you tools here and come out and try and see what the problem is, but they don't waste time on cosmetics.

This review for Virgie is long overdue. She is always super helpful, very friendly and very knowledgeable. She goes above and beyond and if you got to experience her service, you would be writing this review for her also. Thank you, Virgie for never making me feel like an idiot. Thank you O'Reilly for hiring such a great person. Virgie is the reason I'll keep coming back to the Kihei location.

Jefferson helped me at the location in kihei with my battery and diognostic of car. Was very professional and knowledgeable. And very good customer service. Will recommend to family and friends.

Super great service. The assistant manager Norman and Clatin were beyond helpful. We came in with a couple of scratches on our rental and we were worried the rental company would charge us through the roof for repair. Norman and Clatin were very knowledgeable, assessed our car and even helped touch up the scratches. The scratches are pretty much indistinguishable now. So pleased with their service!

I can’t really say that there is a historically a whole lot of difference from auto parts stores, but this one is really friendly. They guided me to sale items and better deals than what I intended to buy, and They were just genuinely friendly. They even talked story and helped me understand my problem better. Meanwhile, The Napa down the street has horrendous customer service. Go figure.

Great service...team members were helpful took out the old battery put in the new...fast work...pleasant team members

The friendliest parts store on the island. They want very much for you to get what you need and also share some tips to help you out. Also they are happy to order anything they dont carry in store. Open late!