I didn't actually get to work with Integrity Towing in the end for my tow request but I had to leave a review just for the excellent communication. I called and my call went to voicemail but in their voicemail message, they gave an option to text. I started to text but got a call back in the middle of my message. The owner was very kind in trying to accomodate my schedule and need to get my vehicle all the way to Ewa from Aiea. In the end, my insurance ended up covering part of the cost of my tow through their service so I didn't end up using Integrity. However just based on their timely response and how easy they were to communicate with and how helpful, I would definitely turn to them first if I needed a tow company in the future!
I recently called Integrity Towing and spoke with Darin. I was feeling incredibly frustrated about my situation, and even though he couldn’t personally tow my vehicle that day, he took the time to truly listen and help me anyway. Darin went above and beyond by calling around to find someone else who could assist me, and he didn’t have to do that.
His kindness and willingness to help when he had nothing to gain really meant a lot to me. He found someone just as kind and professional to take care of my issue, and I couldn’t be more grateful.
In a world where most people would’ve simply said “sorry, can’t help” and moved on, Darin showed compassion and integrity — true to the company’s name. Because of that simple act of kindness, I will definitely be using Integrity Towing in the future and recommending them to others.
Thank goodness for this towing company! A couple months ago, when we were at the NEX, the tires from our car popped out and it didn’t seem fixable. I think it would’ve costed more to repair the car compared to its worth. I found this company through reddit and it was only positive reviews with this company! And in Hawaii, it’s hard to find reputable towing companies lol. Happy I chose Patrick because they responded quickly as possible and made it hassle free :) Thank you so much! The only towing company I will use!
These guys are fantastic if I could give them more stars I would. I was stranded with my 2 year old at 10pm because of a flat tire. My roadside assistance from my insurance couldn’t figure out how to get me a service so I called Integrity Towing and explained the situation. They were there within minutes and changed my tire so quickly that even my toddler didn’t throw a fit. I would use them again if I ever need any assistance. Highly recommended.
Great service, was very helpful and friendly! I would say the prices are very reasonable and affordable. Was able to work with the condition of the car with how low it was. Definitely will be my go to for any future towing services. Thanks!
Affordable, fast and professional. This is a great service, talked me through the process and showed "Aloha". Something running short these days. Mahalo
Dealing with a junk car can be a headache, but thanks to the exceptional service provided by Integrity Towing , it's a problem easily solved. From start to finish, the experience was smooth, efficient, and entirely hassle-free.
First and foremost, the convenience of their service cannot be overstated. With just a simple phone call, I was able to schedule a pickup time that suited my schedule. There was no need to wait days or weeks for an appointment – they were able to accommodate me quickly, which was a huge relief.
On the day of the pickup, the Integrity Tow team arrived right on time, ready to work. Their friendly and professional demeanor immediately put me at ease. They wasted no time in assessing the condition of the car and getting it loaded onto their tow truck.
What truly sets Integrity Tow apart is their commitment to customer satisfaction. Not only did they handle all the paperwork and logistics associated with removing a junk car, but they also did so with a level of professionalism that exceeded my expectations. They made sure I understood the process every step of the way and answered any questions I had promptly and thoroughly.
One of the most impressive aspects of Integrity Tow is their dedication to environmental responsibility. They ensure that all vehicles are disposed of in an environmentally friendly manner, recycling as much of the car as possible and properly disposing of any hazardous materials. Knowing that my old car was being disposed of responsibly gave me peace of mind.
And perhaps best of all, the service was entirely free of charge. There were no hidden fees or unexpected costs – just fast, efficient, and free removal of my junk car. It's rare to find such a valuable service offered at no cost, and I am incredibly grateful for the assistance provided by Integrity Towing. Thank you so much!
My review is based on the incredible service I received on January 13, 2018. I wasn’t akamai on how to do a google review back then, but I am now. Before flying in from Maui for only few days in order to have my car towed and junked from my house in central Oahu, I looked online and took a chance with this towing company. Darrin called me back right away and we scheduled the towing for January 13, 2018. When that morning came, all of Hawaii thought a missile was about to obliterate us. I called Darrin soon after getting the alert and he said.... he was not only still planning to come, but would be there at the scheduled time! Talk about customer service! He could have cancelled, but didn’t. That’s some serious integrity! Of course by the time he came as scheduled, the alert was cleared up as a false alarm and the towing and junking of my car was done quick and easy. I would give more stars if could. Very grateful for this company.
I called and Darrin picked up I told him my situation and he scheduled a pick-up next day. He has good communication in when he was on his way and was on time. I felt so bad because I was helping my brother tow his junk car and he wasn't home with the key. As Darrin a cool unks just said nah no need I still can take emm without it. I got a fair price for what the shape of the car was in and honestly was the best experience. I would recommend him 100%
I am glad I called Darin at Integrity Towing. This bruddah’s customer service is da best! He was willing and able to accommodate us with a free tow and disposal of our car which had to be removed from our apartment parking stall. Give Darin a call you won’t be disappointed. He’s related to Lippy Espinda, so his island roots run deep! Mahalo Darin, you relieved a lot of stress for my daughter.
Darin was great over the phone with details and setting up a next day tow of my junk van that was sitting outside for more than 2 years. He offered $50 for the van, but I couldn't accept the money due to the fact that this small business and great service had the Aloha spirit! Mahalo to the Driver Justice, was earlier then expected...professional, humble, and quick to do his job. If I got friends and family needing help with towing...I'm definitely recommending Darin and his team. MAHALO gentlemen!!!
Darren was quick with keeping me informed on his services. He showed up just as he promised, right on time. There was no shibai only great courteous service and even emailed me my receipt. I would use them anytime and would recommend them to all my family. Thanks Darren
My vehicle was parked on private road in Salt Lake and this tow company towed without land owner being present to show if hes the actual owner of property. My vehicle was removed and the person who wasnt even a homeowner on property, was the one who really called and met with tow company in person. My registration safety and insurance exp in March and with the Coronavirus shutdown I couldnt get it updated. So he towed it anyway and charged me $300 from 8am to 11am same day tow $50 everyday after. Then he gave me attitude and said "you know what I going crush the car you no come pay the fees. No heart, no good spirited people, just a company out to take your money. My cars means so much to me cause it's the first car my son learned how to drive in
We contacted this company after our car needed to be towed post a car accident. We needed to get rid of the car in 2 days because construction on our street would start soon. All of our communications via text with Darin were replied to promptly. "No parking" signs said we needed to have the car moved by 8am. Darin was so accommodating when we told him our situation, that he changed our original time for pick up from 8am to 730am. That relieved stress from the time crunch. On top of all that I couldn't get off from work so I had to meet him on my lunch break. Darin was there at 730 on the dot! He has a bodybuilder build which may seem intimidating, but he was a genuinely nice guy. Very charismatic and friendly. I cant express my gratitude for the grief he saved me from simply by running a good business. The price to take the car was very affordable. I would recommend this company to anyone. Mahalo nui loa Integrity Towing!!
Very professional service. They went the extra mile when I needed to retrieve something off of the vehicle I had towed away. Really appreciate the follow up. Highly recommend.
Super fast response. I called and they answered right away and wasnt put on hold like the other companies I called. Even said they will come within the hour. The other company (VIP Towing) had me on hold for 30mins and then told me that they couldn't come until late in the day and couldn't even give me a set time just a "we'll be there between 12-5pm. No thanks. Thank you Integrity Towing for be so quick and fast!
To have a business name like Integrity Towing, one needs to be completely aware of top customer service & exemplifying the aloha spirit. Darin, owner and the one who removed our junk car from our residence, is a Winner! He was nice, punctual & very accountable. He certainly runs his tow business right! Great job, Darin!
Super helpful with junking an old, not-running car from our home. Would totally use him again. Super friendly and very accommodating. Mahalo integrity towing!
Needed a car towed so checked alot of tow co. On yelp and only Integrity towing had 5 star and all positive ratings.so of course this was a no brainer. scheduled an appointment and sure enough like he was right on time, easy to talk to,professional and told me how to do the paperwork. Thank you Integrity towing . Will call you if your service is needed again
My friends brother Darin owns this company... he was very helpful and knowledgeable and he even taught me a thing or two just to help me out ! Thankfull for him..
HANDS DOWN BEST TOWING COMPANY!!!!!!! Look no further Integrity towing is by far the most affordable tow truck with awesome customer service. Darin with Integrity towing treats you with ALOHA and is very fair and honest with pricing.......CALL HIM NOW IF IN NEED!!!
