What clients say about Stephens Brothers in Rochelle (GA)
These are the same guys that own the Stephens Tow company.....This place has terrible customer service, they over charge and come off racist!! I live out of town but my car was being used by a family member, the car was involved in a wreck and these guys treated me like a criminal!! The initial tow charge was $435(never heard of that for a sedan). Because of their attitudes and prices, if they were in a larger city and had to compete with other towing companies they would be out of business!!
I was working on the sewer at the local Dollar General at around 6 o'clock here in Rochelle. I am from macon, about an hour and a half drive. Keys became locked in the van. After calling around for an hour Stephens brothers showed up within 8 minutes and had the door open with 0 damage to the vehicle within 5 minutes. Very Professional! I was able to make it home before 9 o'clock thanks to these guys. Price was also VERY reasonable.
Wow! What’s with the negative reviews? These folks are great. And honest as Ole Abe! They don’t lie, cheat, nor steal. Have used in the past, will use again.
Heartless, soulless & far over priced. At least the lady there was nice & professional. I sure hope no one needs help in a dire situation. Because your pockets will be drained
They are very expensive for towing. Charged repossession fee for a 911 tow. Vehicle was never repossessed. Just don't me from out of town and have to have your vehicle towed by Stephen's Brothers they'll charge whatever they want and how they want so it's the most expensive for the vehicle owner. They are greasing their pockets. Plus, staff is not friendly at all. DO NOT USE THEM!!!!
Had my truck towed here with two lights on the dash. One was check engine, the other was stop engine. The truck still ran though. After sitting for over a week at their yard they decided to clear the codes and take it driving to see what it did. The stop engine light was on because the dpf filters were clogged. They didn't diagnose this problem. Instead they drove it and blew the turbo and locked up the actuator. Then they called and wanted me to pay $19,000 for the new parts for them to try and fix the truck. I paid for a tow out of there. If they would have done diagnostic before driving it they would've kept me from being out thousands of dollars. I paid for their diagnostic service but in the end they did none. From day one their idea on fixing it was to delete the dpf system. I'm not trying to run illegal. I should've known at that point to take it elsewhere. They were also going to charge me over 3000 more than the turbo cost to get it from cummins. I highly recommend taking your heavy equipment elsewhere.
God forbid you get your car impounded there because they sold my Mercedes Benz didn't even give me a chance to get it back out let alone I was still going to college, they wouldn't even let me get my college books and materials and things out of it
My entire life came to an abrupt hault last week when my truck caught on fire do to an unknown problem when the batteries caught on fire and put me in a perilous situation on the side of the road. I was in an instant state of shock mentally given the situation. When Mike showed up it didn't take me long to begin to realize that even though my life turned upsidedown with what happened to my truck but I noticed something pretty quickly knowing that I was going to be in good hands. This man is one of the few in this world that has integrity and a care for another human being. When he tells you something he holds true to his word. He stayed with me and made me feel confident and that brought me a calming to help me with what had just taken place. Mike and his Son that was with him and a friend of his that was tagged along helped me regain my composer and he helped me find transportation to make it back home nearly ten hours away. The truck won't make it back on the road again, however it wasn't a total loss. I was protected by God Almighty and he sent Mike to me to show me he's with me wherever I go.
Their towing service was great! Allen was very professional. They came and got me out of a jam in record time. I hope I don't have to use them again...but if I do, I know who to call.
