What clients say about Boyd's Automotive & Towing in Eastanollee (GA)
Came and got my truck that day and had substantial repairs completed in less than a week. Keeps me informed and very reasonable price. Highly recommend.
When my car was brought here by a tow truck, I was told there would be a $75 fee, but this amount was not charged at that time. Later, they claimed that a “mechanical inspection” was performed, yet no details or results were ever provided.
I was also told that my car could stay there until the weekend and that I would not be charged for it. However, when I said I wanted to sell the car over the weekend, they suddenly asked for an additional $200 for things that were never mentioned before, bringing the total to $400.
They try to charge for services that were never clearly explained or approved. This feels like a complete money trap. I definitely do not recommend this place. If you value your money and time, stay away.
Koen thank you so much for your professionalism and kindness. I was on the verge of a panic attack overwhelmed with life. Your kindness made my day your patience in the situation went a long way. You are an asset to this company.And I hope that they realize this. You were here within fifteen minutes of me, placing the toe service through my insurance. You hopped out of the truck with a smile on your face. Which was needed more than you will ever know.
Thank you!
- Prompt and very kind during towing experience
- Convenient and very nice new business location
- Thorough inspection
- Very detailed when explaining what services were needed
- Reasonably priced and very quick turnaround time
- We will definitely use Boyd’s again in the future!
Needed a tow to a local exhaust shop. Called and spoke with Chris. He showed up within 15 minutes was very professional and nice. And the price was good. Highly recommend
I broke down on the side of a busy road. Called and spoke to Chris. He had a driver out right away! The driver was very professional and made sure of my safety while getting my car loaded. They towed it back to their shop to diagnose the issue.
At the time of this situation, my wife and I are full time RVers staying in Fairplay SC. We went to leave the campground and found we had a flat front tire. I called our roadside assistance company, and they sent out Chris from Boyds Automotive & Towing in Toccoa with 2 tires. We had agreed to a pay a fairly high price since we were in a pinch...had a hard-to-get service appointment 100 miles away the next morning. When he arrived, I noticed the date code on the tires we bought were 0121...almost 5 years old! I guess I could have refused the tires but would have been stuck there and missed my appointment. Chris installed the tires in a timely manner. I was told I would have to pay a credit card fee, but assumed it would be 3% like most businesses, but not the 5% I was charged! Overall it was a model case of price gauging a customer stuck in a no win position. This company should be ashamed, and future customers should be aware of their business practices. To top it all off, I arrived at my destination that evening and find the hubcap cover missing from one of the tires that Chris changed. I texted him about it with no response...no surprise there.
In addition to this review, I shared my experience with the company I use for roadside assistance and the campground where we stay. I highly recommend you find another business to support.
This place is awful why it got 4 stars is completely a lie. They towed my car to Boyd automotive first he told me 100$ than it went to a 175$ after he had done picked my car up for 15 minutes down the road.We kept asking him to put it on the scanner tool to let us know what was wrong with the car he never did kept telling us what he thought was wrong with the car.So at this time we had some words he told us to just come get our car hung the phone without being professional let’s us know that he charge 75$ for after hours reminding you we stayed 2 hours away and witch he knew this but he took and mixed business with personal that tells you right there he don’t know how to handle business than once we get there he asked do we have cash witch we did because we knew by now he was a crook and was going to only want cash so the government couldn’t count all his money he has going into his business. Neatless to say we paid this man 350$ and didn’t even get our car fixed just for 15 minutes towing down the road. Listen don’t call these people unless you want to gave your money away.But this is not over for me. It is a such thing as small claims court.
Asked for This place to take my CAR from Hills in Lavonia to Ed murdock right up the road. Was charged $149, guy communicated that he was on the way for a whole hour and a half. After 2 and a half hours, I tried reaching out, he wouldn’t answer, respond to any calls or messages from me or my insurance company! Least he could’ve done was communicated if he couldn’t make it. Very disappointed. I eventually called another company and they came within 15 minutes and charged only $75!
Coty was an absolute pro… I didn’t give him the most to work with (as you can see) but he couldn’t have done it better. He picked up this dirty ole’ Mustang in Toccoa early Saturday morning and had it in the storage locker in ATL a little less than two hours later…. Would 100% recommend him and will definitely be requesting service for my other projects again soon. Thanks Coty!!!
Coty picked up my husbands truck after it broke down and got it to the mechanic after hours. Great communication! Highly recommend! Thanks Coty for getting us taken care of so quickly!
Called for a tow at 6 pm on a Mon, and Chris answered the phone, took the info, and arrived 15 minutes later with tow equipment in good condition. Moved the dead car off the side of the road and to the shop quickly, no fuss or incident. Very friendly and professional. Would use them again.
We backed our Sprinter Class C camper off the back of the site at Rabun Lake National Forest campground. It needed to be wenches out of the ditch so we called Good Sam's Roadside assistance, and they sent Coty Gettys of Boyd's automotive and towing. Coty was quick to show up, and was very professional and courteous. After he got us out of the ditch, he went above and beyond to fix our tailpipe that had been dislodged. Boyd's provided great service and Coty was very personable and helpful.
This company was to pick up tahoe off the side of the road in the middle of East Bum FXXX/Toccoa Coty Gettys was the driver went above and beyond to help us get it out of there!! He was polite! respectful! And professional!!! Thank you Coty
I was very pleased with the young man that towed my truck from my Mom's to my house and he was top notch with his service! Friendly, very responsive and was available same day! Definitely will receive my recommendation for services!! Thank y'all!!
These guys are good business, they don't try to squeeze you for your last penny. They are good as he'll to their repeat customers. Nothing but good things to say about em. If you need a tow, definitely go through Boyd's.
We got ourselves and our camper into a predicament today, bottomed out the back end between a ditch and the road. They were on site within 20 minutes of calling, and worked hard in the intense heat! They saved the day (and the weekend, truly) with their prompt and professional service! 10/10 recommend
Donnie and Chris did an amazing job this morning when I was on vacation and my vehicle broke down while on vacation. The towing insurance company gave us the run around and Chris and Donnie worked with me to help us find an amazing solution while providing quick and timely towing services. I could not recommend them more highly and I would whole heartedly suggest anyone that needs towing service to use them. Thanks guys for helping during a stressful morning.
If anyone needs automotive assistance in the Helen area I highly recommend Boyd's! I had a flat tire that turned out to be a major problem. They came out on a Saturday afternoon & braved the stop & go in Helen. Their towing fees were fair. They hoped to return the car before 11a on Monday but to my very pleasant surprise had it back early Sunday afternoon. Everyone involved was pleasant and extremely helpful. Thank you Boyd's!
This was the best tow service I've ever used. Good price and the driver was very kind. He was also knowledgeable about my vehicle and helped trouble shoot some issues. We will definitely use them again
Had a motor put in from a junkyard. 3000 miles in and it's still running good. Got charged a 5% shop fee...UPDATE. 7,000 miles later and motor is toast...no paperwork on motor to begin with, go somewhere else, sketchy....waste of 5 grand.
We were living in our camper while building a house, and two hoses sprung leaks! (These leaks had been "repaired" by Camping World twice already.) Chris came to the RV park within an hour of my call, and within another hour had repaired/replaced the original parts so this wouldn't happen again. I never even knew that mobile RV repair was a thing, but I'm so glad I chose Boyd's when the need arose!
Where do I start? Okay, love these guys! So, I’ll spare everyone all the inane details of what occurred during our ride home to PA from a camping trip to Disney World but we blew 2 tires on our travel trailer. After the first blow out we used the spare. So when the second tire blew, we had no spare. After calling several places, including Good Sam & AAA, it was apparent that no one was coming to assist us. We were told that no one works in GA on Sunday!? So I guess it was a bad day to blow tires in GA! Luckily, we found Boyd’s! They came & towed our travel trailer to their shop, had 4 new tires on it the next day & we were on the road again! If we ever find ourselves stuck in GA again, these guys would be the only place I would call. I can’t tell you guys enough how grateful my family & I are that you located & helped us in such a timely & friendly manner!
My truck was stuck in a ditch, I got out to use the phone and look at my surroundings. My elbow locked the door when I got out with the keys in the ignition. Chris was able to put my problems first and get to me within 30 minutes he unlocked the vehicle in less than one minute and was able to free my vehicle safely without damage!!! A+ company A+ services
Very nice people. Great experience. Only took five minutes to pull my 4X4 up a little hill. I would only give three stars for the price. I was pulled with a Jeep Wrangler, not a tow truck. I held using my own chain bc he didn’t have enough chain
My Acura TL broke down halfway to ATL from Charlotte the other night. Luckily verizon roadside assistance dispatched Boyd's to give me a tow. Not knowing what to do and where to keep my car overnight until I could get it looked at he offered to have his son Chris Boyd take a look at it. The very next day Chris looked at it in a timely manner and diagnosed the issue for me even going above and beyond what he ended charging me which was more than fair. Chris even helped me and my father get my car on an uncooperative trailer to tow it back to Charlotte. He did this even though it was well after closing on a Friday evening. I would recommend the Boyd's to anybody around. Thanks again for your help guys!
Excellent service! Billy knew exactly what to do. He had all the right tools and resolved our motor home problem as efficiently as humanly possible. I could not be happier with the Boyd's. On time, great communication and professional service. I highly recommend Boyd's Garage.
