Picked up a good used engine from this place and ended up going out of the country for 2 weeks. I called before driving back over an hour to make sure I could still bring my core and get payment. The gentlemen on the phone assured me it would be no problem and that he saw my information in the system from 2 weeks ago. I get there and they only offer me half of the actual core charge. Left a nasty taste in my mouth.
Sold me the wrong mirror and won’t let me return it. Said I should have checked before I bought it. I checked the dimensions on the glass and it was right. The glass didn’t have the correct wiring so it won’t work. Edit: I told you everything my mirror had on it and you said it would work. I’m not the one working in the auto parts business.
If I could rate them a 10 stars I definitely would! I purchased a motor turned out to be bad and they fully went by their 30 day warranty! We were able to work something out where we both didn’t come out of pocket much. They are great folks here, I will most definitely be coming back!
FIRST, I just want to say THANK YOU LOST MOUNTAIN AUTO PARTS for helping me in my time of despair. The staff is AMAZING, from Pheade to the Mechanic, I really appreciate your help. The price was very fair and they also helped with a dilemma. I wish you continued Success and hopefully I don’t need anything else.
They sold me an engine and transmission , It took me 32 days to install them , the engine knocks and the transmission slips and they wouldn't help me out at all,
They went above and beyond when they fixed the transmission! We knew we had to replace the cat so we did and it wasn’t shifting so we thought it was the transmission but they looked for us and said it was the other cat and sent videos and all of it shifting fine without so definitely give them 10stars if I could! :)
This place is amazing Great team Very kind and helpful I was really having a hard time finding a side view mirror for my malibu and they had it installed and I was ready to go in less than 30mins I really cannot say enough good about this place and the staff..simply amazing I had their names wrote down but lost the paper..I really wanted to say a special thanks to them..but they were all very professional and efficient Give them a call if your in need of any car parts etc..you will be so happy you did Thank you so much Lost Mountain Auto parts..I can't thank you enough God Bless Merry Christmas
This place is very helpful even though they didn't have the part they directed me to somewhere that did have my thank you.i will be using there service from now on.
Awesome service. Guys up there are super nice and really got me helped out. If you need good used parts these people are the way. I couldn’t find a starter for a customers 19’ Kicks ANYWHERE but I found it here!
Alex and Ahmed were VERY helpful and pleasant to work with.They had what I needed. Even thought I didn't tell them I was coming for the part, my wait time was less the 20min. I will definitely be coming back !!!!
Trash. Terrible service. Overpriced junk yard parts. Best bet buy new. Parts broken and still want full price!!!! Scam artist. (Bruh I can show you where the parts are broken and worn in several places as well as a comparable brand new part from several sources. That’s not right you overpricing parts without research
Very friendly experience. I spoke with Fahad regarding a ABS for a Nissan Maxima. He helped me with identifying which specific ABS my car needed by tolerating my little knowledge about cars and gave me a fair price. Definitely recommended.
I just ordered a door for a Volkswagen. I had to send somebody up there to pick it up. I was not able to go on the door got to me. I looked at the wiring harness and it was cut now I’m having to go out I reached out to them about the virus. Maybe they can give me a little bit of the Money back that I have to Spend to get the wiring harness not all of the money but just something hey 60 $70 back to me would’ve been acceptable but after speaking to a representative of their company, it seem like it was my fault, and nothing on them will not ever buy a part from them again they know what the worker did and they don’t want to take responsibility
Needed to replace trunk on my 2015 impala had really bad scratches and dents. Was lucky they had one same color got great deal on it. They removed the part and placed in my car.
We drove 2.5 hours to get a motor for my husband's truck. They were fast about loading it and knew exactly what they were doing. The rates were very fair as well.
Told the bumper assembly costs $150. And they knew that I was coming from all the way from Nashville TN. Then when I got here the price went up by $50. Which is not much. But they could tell the price is 200 not 150. Rather than lying to customers. That’s not how you do the business!
PS. The difference between bumper cover and bumper assembly is that the assembly comes with the grill, and bumper cover is just the bumper itself. I have asked for the assembly. Thanks!
Too cool. Staff has a rough exterior but it's all bluff. Goes the extra mile with assisting you in terms of gathering prices or connecting you with mechanics specializing in certain areas. Great people and even better inventory.
Purchased a transmission for a truck. Was told it was a reman, took me a few weeks to install due to the virus. After install it did not have reverse. and upon inspection i can see the trans has never been opened. so it is def not reman. i called and spoke to sam, he said, the customer told me it was reman........ they would not return it or swap it out. all he did was have me call another place to purchase another one. and being that i used places like his and the other yards in the area you would think that they would try to help out loyal customers. terrible experience
Took a chance and it backfired. Our fuel pump relay was bad and since its soldered on the fuse box needed to be replaced. Spent $80 with them instead of $375 on a new one. They don't allow you back to check vehicle. They even went as far as telling my husband the vehicle was drivable. $80 part was no good! Called today, within 48 hours since purchased, they were closed previous day and told no full , no partial refunds and nothing to exchange it with. So basically they have no accountability and have no problem lying to take peoples money.
This business saved me over $100. I could have bought a rim for $150, a tire for $50 and had somebody put it on for $20. Instead I went to Lost Mountain Auto and bought a rim for $80 and along with the rim I received a brand new tire. There are no promises but this is a testament to the backbone of this business. I will absolutely return for the rest of my needs.
Paid a lot more than I wanted to and the guy refused to remove the door plug for the door I was buying, so I had to climb in a disgusting car upside-down. I wanted the front fender too but apparently the guy working there knows less than me about cars. Consider this place option two.
Excellent stress free experience at this place. They willhelp you find what you're looking for if they don't have it in stock. They will point you towards the correct junkyard that does have it. I've never had a bad experience here and they always have my parts even that oddball stuff like a oil pan for a Volkswagen diesel engine.
Chris knows more about cars than anyone I've ever met. Prices are great and parts are quality. Always willing to help out and won't sell you what you don't need just to make $$.
Nice guy's helpful brought a alternator from them for my 2003 Accord. would definitely take my business back there good price no problem right part told me to return the part if it didn't work...
Take a chance. They may have what you need. Went for a few cosmetic accessories for my 2003 nissan xterra. Wow hit the jack pot. Great job. Reasonable fair price. Thank you
Needed a used aluminum wheel that was hard to find locally. Spoke with Chris and they had one in stock and even texted me a picture to verify that is what I needed. I asked if they could deliver it to a repair shop that was working on my car and they did the same day. The price was right and the service was really good. I would do business with them again and based on this experience a good rating.
