I was looking for a part for a 25-year-old vehicle. I was referred to them through another salvage yard. Since Newton, Auto Savage was about 30 miles away from my current location, I called to make sure that the part was there. The person that answered the phone confirmed that the part I was looking for was in their system. He confirmed that the part was there and went one step further by physically, making sure that the part was at that location. I gave them a detailed description of the part I was looking for, he confirmed he had it. And told me it would be at the front desk when I arrive. I know they can't physically make sure that every part you're looking for is there, I really appreciate the staff going the extra mile to make sure of what I needed and assuring they could solve my problem. The part worked great. And I am a very happy and satisfied customer.
Got a starter and windshield wiper motor for a great price and Installed it they both worked and the customer service was top notch very knowledgeable ! Thank y'all FM!
Called looking to see if they had a vehicle in stock. Salesman asked what part I was looking for, he said he’s never heard of the part, then said they wouldn’t have it.
Just because You’ve never heard of a part, doesn’t mean it doesn’t exsist.
I didnt catch the name of the man who answered the phone but I was looking desperately for a wheel for my car so that I can get off the donut ive been riding on. He didnt have any, but he took the time to search who does and gave me theyre number. WOW! Talk about a great experience and amazing customer service. I will go to the place he sent me to, but if I need anything else, Im coming RIGHT here.
They are very friendly always patient and they tell you where you can find the part if they don't have it.. Awesome system because you call everywhere and they tell you if you're wasting time.
Great used car parts pricing. Accurate description and honest people. Tracy wanted to make sure I get the product before the end of the week and he MET with the UPS driver after hours to insure that! Great customer service. Thanks!
I had gone down to Covington to visit my parents and my truck started running hot. I needed a radiator and Newton Auto Salvage saved me over $100. The radiator was brand new in the box. They had it for me within 2 hours.
I had to replace a part on one of our vehicles awhile back and they had it in stock and it looked "brand new"...Glad I found this place because they saved me around $100 dollars...I tell everyone about them when ask for a good place for car parts.
AWESOME customer service! I run an auto radio/ electronics repair shop and needed a part they had listed on a locator site. They are quick, efficient, and courteous! Ask for Chris, he'll fix ya up!
Do not buy from this company. They do not stand behind their parts. They sent me a damaged part and made me pay the return shipping to get part of my money refunded. Not a good way to do business or to get repeat customers. Stay away from this company.
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