Great experience. Called on Monday, confirmed part, called Tuesday and made arrangements to pick up Wednesday. Arrived, they took me to truck, examined instrument cluster, exactly as pictured in ad. Mechanic carefully removed and took me to cashier, paid and on my way home in less than one hour. Jim was very helpful. Installed today and works great.
Derek was EXTREMELY rude and impatient with me when simply inquiring about parts for my truck. Basically told me his business is too good for me and I’m not worth his time lol. Plenty of other good sources for parts. Don’t waste your time, and apparently Derek’s either.
Extremely friendly when speaking to on the phone. We are from NC and was trying to get parts because what we needed couldn't be found in NC. Easy to work with and very understanding. - Maria E. Bennett
A friend of mine purchased a motor for his pickup truck from this company, and unfortunately, it turned out to be no good. The real issue is how they handled it. Like most people, he had to wait for someone to install the motor — and by the time it was finally installed, the warranty had already expired.
When he contacted the company to explain the situation, they basically said there was nothing they could do. That’s completely unfair. Not everyone can get a motor installed the same day or within 24-48 hours — and they seem to be relying on that to avoid taking responsibility for bad parts.
Please be cautious before buying any motor or part from this company. If you do buy, make sure you have someone ready to install it immediately, or within a day or two, or you may be out of luck if the part is bad. It’s disappointing they won’t stand behind what they sell. Selling defective motors and not taking accountability is not how business should be done.
DONT WASTE YOUR MONEY OR TIME! These people sold me an engine, ($1800) and it started knocking and threw a rod the very first day of a professional shops installation and once I presented the problem to them, they don't want to honor the warranty about it. These people are snakes. They sell bad engines and transmissions claiming to come with warranties that they will not honor. These people came out to listen to the engine and heard it knocking, and even had to use ether just to keep it running. Don't waste your time or money here. You will be so disappointed.I don't know how they're still in business.
I've been fixing automotive problems for 45yrs and lately have found out that the internet is the most viable place to find competitive prices and availability at McDonough used parts was wonderful for availability and price, we'll worth the drive to and from my humble abode!the staff were very knowledgeable and courteous!and I received a great deal with a discount for driving there from my home to McDonough's location. So if you need a part and can't find it, give them guy's a chance you won't regret it!sincerely Robert Head ASE,I-CAR certified!
Hi everyone, I had a great experience here. I called ahead asking about a specific part and was told there was a high chance they had it. And when I got there I received an identical part to the one I had instead of getting the run around. The owner was really polite and I didn't have to spend all day there. Thanks everyone
Do not go to these people for anything, I can't believe their still in business! We are taking them to court because we bought a transmission from them and even payed alot more money for an extended warranty. The transmission messed up the 1st day, which should have been covered by the basic warranty. They refused to honor the warranty and when we spoke to the owner he immediately cussed us out and wouldn't even hear it. We have a trusted mechanic that put it in and is backing us up all the way, these people are absolutely disgusting and will be reported to the bbb and taken to court.
“Please, if you don’t want to have a bad experience, don’t buy there. They don’t honor the warranty, their customer service is terrible, and the man who attends is very rude.”
I was referred to these people from the Jonesboro Auto parts with a car for parts when I walk in no greeting, front door was busted down ,junk piled to the ceiling, kids behind the counters and a woman all just staring. The Dad I guess says we don’t sale car parts only trucks then I explain my situation and he says well I’m glad she doesn’t have a truck and laughs with the other family members. Then they all come together and taunt me at the window as I’m driving away Waving and laughing and shouts racial slurs. They need to be closed down. I was with my daughters.
I replied to an ad on Facebook from this place. Asked about the condition of a truck bed. I was told to wait till Monday and he would check. To remind him Monday. Came Monday I checked in and that's when I found out that I was lied too. The dude did not do what he said he was going to do. Instead wanted me to call them before he would check on it for me. When I told him just wanted to know the condition of the bed. I was informed that I was a window shopper and was blocked right afterward. I didn't even get a chance to say anything and explain myself. The guy is a shady business man with a piss poor attitude.
The worst customer service I’ve ever experienced. My fiance was in dire need of a driveshaft & this place had several. The downside is we live over an hour and a half away, and work full time so it’s nearly impossible to get there before 5 without cutting it close. They do no holds, no reservations, won’t stay a second past 5pm. How the heck do you expect people to want to buy from you when you leave before it hits 5:01. horrible. They aren’t open on the weekend so there’s not even an option. This place is the worst. We called to say he was on his way and may get there right as they’re closing and they couldn’t even care less. Have some respect for your customers, or provide weekend availability maybe?
Talked to Derrick about a 351w core, he had it checked out, went by and ended up dealing with Dave (Derrick wasn't in). The part was what I expected, and everyone was very friendly. Also the man who loaded the motor was just as friendly! I will shop there again
These People are rude and don't have good customer service and talk to you anyway and lie about parts and prolonged getting your parts and lie about calling when they actually didn't I got a transmission from them .payed money on a Thursday didn't get the part until next week Friday they suppose to have got it off Tuesday I could go on and on if I was U I wouldn't use these people or recommend them to anyone
If I was allowed to, I'd give this business at least 3 separate 10 reviews! 1) for efficiency 2) for most polite service, and 3) for integrity and honesty and fairness in their up to the minute of the point of sale! I love this place and it's employees!! To make a short story with long-lasting impressions short, I stopped in there recently for the second time doing business with them. My experience was even better than my feelings walking out of the shop the first time which due to a truly down-to-earth vibe they have going in there that caused me to tell any and everyone I had speaking with about them looking into buying used auto parts some place throughout metro Atlanta. Anyone who dared to debate me over the sure bet #1 spot to buy or even ask about a part they think they might need if somebody attempted challenging me with a place they always 'thought" was the best, they were defeated every time so much that I would always shut them down after I was done selling this place to them to the point of tipping their curiosity to the highest peak to where they told me later that they went there and left eager to let me know that of course, I was right! "Told ya so, didn't I?" That's because the operation runs like a hummingbird, they're incredibly attuned of their inventory unlike most places I called about a part only to drive all the way there to get disappointed because they don't keep on top of what they've got and don't got anymore from not keeping sufficient inventory! McDonough Used Auto-Parts is well worth traveling double-digit miles to and from because you probably most likely be leaving a happy customer with part(s) in hand! Lastly, because I've already gone beyond the last sentence of keeping my experience short, I gotta end with this. Now, they're excellent for bargaining a fair price to begin with so hands down I was confident that no matter what I was going to pay out, the price was going to be right and they don't have it in them to rip their customers off. After the one guy pulled the guts of the driver side headlights to replace every function that the lights produce from the day light to the turn signal and both regular and hi-beam I needed all their functions and wires for splicing, and both connectors . Not only did the dude who took me back to the yard with him, give me both the bulbs after he'd pulled them, after he dropped me off in t he front on his way home for the day, (it was past closing hour) I can't tell you the exact conversation I had with the guy taking care of me up front at checkout, but fast forward he frigging gives it all to me!! Yep, for nothing!!! One helluva man because I was pretty broke and I had to toss a coin for do I hit the grocery store to grab what I wanted that evening for supper or get the part I really needed for driving after sunset to prevent me being pulled over? I sorta mumbled under my breath outloud, and he made sense of what I'd just told myself over my dilemma. He just tells me, "How bout this. Take it, and we're even." WTH!?? Of course, my mind wasn't wanting to hear him right, so I said to him, "How do you mean? What do you mean by telling me to take it?" Without studdering, he matter of factly repeats what he said, "Just take it with you, it's yours I'm giving it to you." I nearly pissed myself because we live in a selfish, greedy, cutthroat society where old fashioned, old school values and gestures have generally been becoming more extinct and well, I'm a traditional old school, true American who refuses to give up my values, moral compass, compassion, just being at least, living my life among society a good person. This guy Trumped my hand that day, and it was contagious because I'm a genuinely generous person, and more often than not, my generosity can be to a fault. Well, I carried on about the rest of my evening, thanked God like I always do for having a good day and for being six feet above ground verses six feet under, and when the opportunity knocked, I paid the kindness shown to me forward. They can believe I'm a lifer! 5
Went to pick up 7.3 motor was kind of skeptical at 1st I've never bought a motor from a junkyard..git the motor put it in and the damn thing ran like a sewing machine actually ran better than the engine I originally had in there and the price was awsome. I highly recommend these guys thanks.
I inquired about Post on marketplace on a sunday. Guy derek watson replied back saying closed on weekend check back on monday. Call first. He stated several times. Call first to check availability. CALL FIRST. So i jokingly replied back saying “ so i need to call first”. He smarted off at me, told me to not call and i was wasting his time. So i guess i wont call and gladly go spend my money somewhere else. .
Went there today to get a used motor. The guys were nice and brought it out and set it in the back of the truck . We strapped it down and brought it home. Highly recommend, they called and emailed when it was ready for pickup
Disappointed. I've done business with them many times (Mcdonough) and aways happy with the parts and service. They sold me a fender and skirt for my toyota, even matched the color so I didn't have to paint it. Bought many parts there for my cars over the years.. So when I wrecked my car again and damaged the same fender AGAIN, I called them of coarse! Spoke with some guy who kept calling me Brother. Said he only sells truck parts and told me to call covington the store, which I did. They were pleasant to deal with. I asked if I could have the part shipped to the mcdonough store. They said sure just call mcdonough and work it out with them. The guy at the mcdonough store had no interest in doing that, and again stated " I just do truck's here....Brother. You need to call the Covington location and deal with them.
Went there to get parts for my daughter truck. They were very helpful to her. They even answer question I had. I got a down home feeling from the place. I was even able to find some things for mine truck. Worth the drive.
I've been to them a few times in the past. They are a little pricey in comparison to other junk yards however they do not allow you to pull the parts yet they have them somewhat inventoried and priced and they pull the parts themselves and sell you a used junkyard part at the counter. Which in my experiences is well worth the extra money versus the hassle and possible chances of getting a bad part or worse damaging it yourself making it useless and unreturnable. That's never happened to me of course. I'm speaking for others. Lol. It's always better of you can afford to let someone that does these things professionally everyday to handle the tasks they do well all the time. You don't save much money doing it yourself and the stress and aggravation will definitely bring your costs to much more than the savings would have ever been to begin with. And God forbid you're like most people who set off to the junkyard to repair their vehicle when in the end they typically stand still e a broken vehicle and now too deep into a project without the funds they started with in the same or worse position and they totally give up ok the vehicle and even then mcdonough auto parts can help. Because they buy vehicles in your yard and pick them up for free. Handing you a check for your junk they they will sell reasonably priced back to people one part at a time. I wonder how many times can a vehicle be sold and which parts are most frequently sold multiple times over??? I bet it's safe to assume that the cars parts can be sold to nearly as much as the vehicle originally sold for when it came off the assembly line. If not what it's sales price were, then at least what it's cost to manufacture were. Mcdonough used auto has got something figured out here and they even have such a demand for uniqueness in car parts they separated and have a truck parts division as well. And I've personally found parts that no one has for trucks especially older ones that this place has in abundance to the point they ask you: Hey what color would you like?? What color ? I replied.... He tells me for a part I have been told wouldn't be found in Atlanta by at least 12 other places, that he has over 10 of them md again asks me what color am I looking for... I afterwards felt dumb. Because honestly I didn't care what color I just wanted to fix my friends truck, and his asking me what color threw me off so bad I couldn't remember the color of the truck on command. It took a few seconds after I got off the line w the man. So don't be baffled if you call for a body part and they ask you what color because most likely if it's a vehicle made in the last 30 years, they're gonna have more than one already disassembled and in inventory or parked somewhere just waiting for the time they get to it and give it's parts another chance on the road Instead of going to the crusher. And even after they sell all the sellable parts they still get the money invested in the beginning of the whole process right back by crushing the rest for more than they paid to begin with. It's a win win for everyone bringing jobs and profit and a help people in lots of ways short and long term while environmentally helping through recycling and throwing things away that already went through the manufacturing process only needing seals or minor pieces replaced to be just as good as it was the first time. No need in buying a new part go see mcdonough used auto. Be sure to like my review or leave feedback/thumbs up or down to assist in the study of information sharing and most importantly accurate information. Not the more commonly used, disinformation. If you're unfamiliar w that word. You should stop reading reviews right now because research points to extremely large amounts of reviews not only being inaccurate but also changed by the creators or it's affiliates, The same places we are reviewing to begin with. I'm certain mcdonough used auto parts isn't in on that sort of activity so this theory shall prove it's worth in just a short period and your help will be part of changing the world. I think.
I drove from Macon to Mcdonough to get rims from this place. I arrived about 10 mins before they closed and they were still eager to help me. Corey was very patient and polite in helping make sure I got the right rims for my truck, which I did not drive up there so we really had no point of reference and they arent standard for that vehicle so since I had been to 3 other places who claimed to have them and then didnt I wanted to make sure I was going home with the right ones and corey verified then reverified then took me outside to show them to me. We were well past closing time by then and they still took the time to pack 4 rims and tires for a mega cab dodge truck into the back of a 2 door honda civic. Thanks for making sure I got the right parts AND fitting them into that tiny car so that I wouldnt have to make another trip.
Went to pick up a jeep Comanche bed, they showed me to two of them. Gave me a great deal on the one I wanted and had 3 guys help me load it. Anytime I'm in Georgia there my go to place
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