Took my wife's car in to get a misfire checked out. Mike was my advisor, and I worked with the service manager Danny as well. The guys up there did a great job keeping me up to date with the service progress on the vehicle. The car needed some unexpected additional repairs, and Mike and Danny did a great job working with me to keep the price of the repairs to a reasonable total that I was comfortable with. They even offered a courtesy vehicle for us to allow my wife to get to work while the car was in the shop. Overall, these guys did a great job and I would recommend Honest1 to any one. The car is running great and I am very happy!
I brought my vehicle to Honest! Auto Care for the 1st time. I was very pleased with the service I received from Honest1 Auto Care. Service Supervisor Danny Parrish. He was very professional and did a great job of explaining in detail what repair work that was needed on my vehicle. After performing diagnostics Danny advised what repairs were needed and what repair costs would be. I was surprised when Danny called me after they performed further diagnostics that the repairs would be ~$250 less than original estimate. I received several emails providing updates on progress of repairs. Repairs were completed on time. I Will be Returning in the future to Honest1 Auto Care.
Danny and the team were great! They found problems with my old Honda Element the dealer could not diagnose. It runs better than it has in years. Thanks team!
I had a really great experience getting my side mirror fixed here. The service was top notch; from the moment we called, the specialist on the phone was very helpful. They provided a competitive quote, ordered the parts and scheduled our appointment the same day. I was able to drop off and pick up my vehicle easily thanks to their Lyft service. The mirror was fixed within a few hours and the job was done very well. Will definitely patronize this business again
The owner came out to meet us and v to thank us for using them. The atmosphere is very refreshing! To find such caring and honest people these days is rare. Special mention: Michael and Justin are both professional and at the same compassionate. Good experience.
Such a great experience! I took my Jeep wrangler in because it was having issues and was very nervous about what the potential issue was the what the cost would be to fix it. As a girl in my 20s I’m always cautious of auto shops due to fear of being taken advantage of and upsold but Mike was very thorough in explaining what the issues were, which repairs were most important to take care of right away, and which ones could wait but should stay on my radar. I live an hour away, but I’ll totally make the drive back for any service my car needs from now on.
Had a BMW official dealer / service shop tell me this week I needed to replace my front brake pads. Something did not seem right and I brought my vehicle to Honest1 for a second opinion. Had spoken to their team a couple of times before and appreciated the direct communication. Had never brought my vehicle here or to any non company service shop before this. Their team was efficient, prompt and exact in timelines, clear in communication and guess what - told me that nothing needs to be done. Showed me pics as proof that my brake pads were good for another 10K miles. I paid nothing as they even waived off the $25 inspection fees.
For everything that does not require BMW computer access - they have me a customer for life. 100% true to their name and wish there were more businesses who operate the way they did.
Went in and wasn’t sure what to expect, the customer service is absolutely amazing and I can’t thank you all enough for helping me out. Got my car fixed right up the same day & it looks and feels great. Pricing does seem a bit high for sure, but I really can’t stress enough, how great the customer service is Thank you again
Best Shop around. Have been taking my cars here for years and the team here builds relationships, plain and simple. They are not just another shop. Cars are never just easy to deal with, but Justin, Mike and team do a great job communicating and finding solutions. Highly Recommend.
I needed a regular oil change for my vehicle. I was able to make an appointment that suited my schedule. Once I arrived for my appointment, I was able to get right in and did not have to wait very long. After about half an hour I was on my way home.
I have taken four automobiles to this location with various repair needs. The Service manager and other staff at the location are very professional. Their prices seem a little high, but once they have your car at the shop and give you the price sometimes you approve it just to get your car back on the road My most recent visit, I went to the location for an estimate on a common wear and tear item on my car they said there would be a $25 dollar diagnostic fee. I said ok
The price that they could offer me was 100% higher than the dealership where I bought the car offers utilizing all original manufacturing equipment parts
So on the fifth car I took to them I just picked it up gave them their $25 diagnostic fee and took it to the dealership and saved a significant amount of money
They said they offer a three-year guarantee on all repairs and parts installed. If the customer is charged double the price other repair facilities charge for the same repair then Honest 1 could offer everyone a three year guarantee because everyone that comes to them for a repair is being charged double the amount for the repair
The estimating program that they are required to utilize to provide their customers with a repair estimate must need an update or the owner of this company is just price gouging people
I would suggest shopping around if receiving an estimate from them and you will find that many other garages will offer you a lower price
I just went to Honest-1 Auto Care today, and I was very pleasantly surprised. I've always taken my car to the dealer's service center, but my positive experience here has me rethinking that decision.
Clean office, polite staff, fair pricing, clear communication...and complementary water/coffee/snacks...I can see why they're so well rated. I recommend them based on my experience.
I want to share my honest feedback about my recent experience. When I first called the shop, I was told over the phone that a diagnostic would be required before a repair quote could be provided. That sounded reasonable to me at the time. Once the diagnostic was complete, I was surprised to learn that their total quote was significantly higher than expected. At that point, I felt cornered—if I chose not to proceed with the repair, I’d still be out $165 for the diagnostic. This caught me off guard. Every shop I’ve dealt with in the past waives the diagnostic fee if you go ahead with the repair, which makes logical sense. I was disappointed to learn that honest-1 doesn’t follow this practice. Not wanting to lose that money or deal with the inconvenience of retrieving my car, I reluctantly agreed to move forward. When I received the final invoice, I was even more disappointed to see additional charges such as “Hazardous Materials - $21.00” and “Shop Supplies - GA $49.89.” For a straightforward and a small wiper motor replacement, these fees seemed unjustified. Most shops—including the dealer—simply charge for parts, labor, and tax, nothing more. To be honest, this entire experience turned out to be unpleasant. I had actually contacted the dealer before reaching out to this shop and received a quote of about $600 plus tax for parts and labor. As most people would agree and expect, I assumed an independent shop like Honest-1 would be more affordable than a dealer. So when a dealership ends up being the significantly cheaper option, it’s difficult to see the value in choosing this shop.
I recently visited Honest 1 Auto Care at Johns Creek for an A/C service, enticed by their flier advertising a regular price of $179.95 with a $30 discount. However, my experience was far from honest.
Upon arrival, Justin informed me that the flier I had was four years old and that the current price was at least $300 and more. To verify this, I called the Roswell location, and the person on the phone quoted me $200. This discrepancy made me question the so - called "honesty" of the Johns Creek location.
As if that wasn't enough, I also inquired about a full synthetic oil change. They advertised $89.95 for 5 qts of oil, but since my car takes 5.5 qts, I was quoted $119.95. That's an additional $30 for just 0.5 qt!
It's clear that they need to proofread their fliers and ensure their pricing is consistent. I had to cancel my appointment, and I would strongly advise anyone to avoid this location.
Save your time and money; go somewhere that values honesty and transparency.
What a great experience. Honest-1 was able to squeeze me in for the service I needed. They did a great job and also provided me with a list of maintenance items coming up soon, so I can plan my expenses properly. Most mechanics just rip you off and push you out the door. Honest-1 has great customer service and they work hard to develop a trusting long-term relationship. Love these guys!!!!!
I have bought my car here a few times. Always great service. Fast & friendly and to the point. They take pictures of everything & give detailed explanations of the problem & how to solve it. Great place.
Not sure I buy the Honest part anymore. Came in for breaks and left with a list of items I needed to take care of “right away” on my 2019 Toyota. I ended up taking my vehicle and the list of things to my regular repair shop in Stone Mountain and my mechanic said 90% of what was on their list was bogus. Guess I’ll try Speed Auto Repair when I need something fixed quickly and honest.
I can confidently say that Honest Auto Care in Suwanee is the best and most honest auto shop I have ever been to in my life. They serviced my Escalade yesterday , and the entire experience was exceptional. From the start, their team was transparent, easy to communicate with, and incredibly professional. They took the time to explain everything in detail, ensuring there were no surprises. Their pricing is fair and competitive, which is rare to find in the auto repair industry. It’s refreshing to work with a shop that truly values honesty and customer satisfaction. If you’re looking for reliable, skilled mechanics who genuinely care about their work, Honest Auto Care is the place to go. Highly recommend!
I have been taking all our vehicles to Honest-1 for years! They are truly remarkable ... very detailed and honest about what needs immediate attention and what can wait! I even take our vehicles under warranty to Honest Auto to make sure the dealerships are not missing anything .... they notice every detail needing attention! Thank you Honest Auto!!
They lost me as a customer. I had been taking my cars there for several years. During the summer, they said I needed a new transmission on the Honda for about $7,500 due to a grinding sound. I took it to another mechanic and the Honda dealership. Both of those places said that wasn’t the case and it just needed fluids or fluids flushed, not a new transmission. I saved $7,500 and the car is still fine, four to five months later with no issues! I can’t believe they went straight to the $7,500 fix instead of trying other possible solutions… It makes me wonder why the business is called Honest-1.
For an oil change, their prices are higher than those of other facilities. Their full-point inspection was disappointing; they sent me pictures of a small oil stain on the engine but completely overlooked a loose battery clamp. After calling the facility and speaking to the manager, Justin, I received a vague response stating that they do not service the battery. When I pointed out that a battery test had been conducted without noticing the unsecured clamp, he was unable to provide a clear answer.
Honest 1 Auto Care is truly a gem in the auto repair world! Justin, Mike, and their team consistently provide top-notch service, and they treat every car like it’s their own. From the moment you walk in, you’re met with kindness, professionalism, and a genuine commitment to making sure your vehicle is in the best possible condition. They’ve taken care of all our cars, and most recently, they performed a miracle on my elderly mother’s car—it's now running better than it did brand new!
Their honesty is unmatched, their skill is phenomenal, and they set the bar high with their communication, keeping us informed every step of the way. The entire team at Honest 1 goes above and beyond, no matter the job, making sure we feel confident and safe on the road. Simply put, they are the nicest, most trustworthy, and talented group of professionals in town. If you’re looking for a place that treats you like family and truly values their clients, Honest 1 Auto Care is the only place to go!
This was my first time at Honest 1 and all the staff was so nice and super helpful! They sent me a detailed report after the inspection with photos so I could see the issues myself which was super nice! They also printed off my Carfax for me to see my service records from other shops. Will definitely be bringing my car back!
My wife recently took our vehicle here because of the check engine light being on… We got a diagnostic that was not applicable to any future repairs. That sort of took me by surprise, but fortunately, when the diagnostic came back, they were very thorough with all of the things That were an issue or pending issue with my vehicle. I think this is great because it gives you an opportunity to decide whether or not to use this facility or get the repairs done elsewhere. Most of the repairs on that diagnostic I was able to get done right there Within a day or two with another repair, I got done at a specialty garage with whom I had a warranty repair already done. To be very clear I was happy with the work and professionalism at this shop and in the future if I ever need a major repair, I will be returning.
Now that our Hyundai Palisade is out of the included maintenance, I decided to look elsewhere from the dealership service center. Several of my neighbors had glowing reviews of honest one, so I took a chance with them and I've been very pleased so far without the vehicle feels after being in their hands and the pricing of all the myriad of services I received. It probably would have been three times the price at the dealership. Justin and Mike took great care of me as well as their mechanic team, I'll be bringing in our other vehicle there soon. Great job guys!
Took my GFs Camaro SS in for a 120 point inspection after receiving the car from Vroom. They gave me a ride home and went over the entire vehicle in a timely fashion, and emailed the detailed report to both of us.
Very pleased and will be back for any future needs!
From the first phone call, to the moment I picked up my vehicle, this was hands down the BEST experience I have ever had with anything relating to my vehicles. It is almost always a hassle or some ropes you have to jump through but this was literally just the perfect experience. Clear cut, to the point, polite, timely, wonderful people. Seriously I have no other way to describe this place besides the fact that business name is just PERFECT. Because it really purely felt like the most HONEST experience ever. Thank you for having such an amazing company.
3678 Old Atlanta Rd, Suwanee, GA
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