Jay towed our van from Summergrove to the Honda dealership for us tonight. Our van is full of electronic stuff and would not go into neutral. He ended up having to put it on "skates" to get it loaded. He saw we had our kids with us and told us to take them home. He sent pictures to my husband letting him know the van had been dropped off for us. Super friendly and helpful!
If I can give no stars I would… this place is a joke… website says open 24hrs (not true)… people are absolutely rude on the phone and probably in person too.
My experience with Southside Wrecker was outstanding. Southside Wrecker Service was polite, friendly, & fast. I've dealt with them twice, they gathered my information & took care of my problem right away.
Rude staff. It says they’re 24hrs but really they’re 9 to 5. Good luck trying to resolve anything through the phone or even going there. Would give zero stars if I could. Worst establishment
Ms. Miranda was the kindest sweetest tow truck driver. She is an angel. She made a stressful TWO FLAT TIRES manageable. Beautiful person inside and out.
Danny from Southside was very careful with loading my RV. I would recommend Southside and especially Danny to anyone who needs a large vehicle towed! Thank You
Called for a tow and in less than an hour the truck arrived. The driver was professional and courteous. The driver loaded car and dropped it off at the maintence shop. Very happy with the promptness and professionalism.
Southside Wrecker Service was amazing! The dispatcher was very communicative and made everything simple. I was told a truck would arrive within 30–40 minutes, and Miranda showed up right on time.
Miranda took great care of my vehicle. Since it sat low, Miranda made sure to unload it safely and placed it exactly where I wanted it. I would definitely use Southside Wrecker again.
My car got towed here. I paid $375 cash to get my car out of here, just for me to discover that my front passenger tire letters on the tire are half scraped off all around the tire with small slices and holes, causing me to have to get a new tire. I never thought I’d have to deal with my tire being mistreated here. This is unacceptable.
Southside Wrecker handled my vehicle with care, and promptly took the vehicle to the nearest tire shop for me. Angela, the dispatcher, was communicative and accommodating to my needs during the stressful time of arranging all the logistics involving transport.
⭐⭐⭐⭐⭐ If I could give 10 stars, I would! AMBER is the reason South Side Wreckers should be everyone’s first call. I had the absolute pleasure of speaking with Amber, and I cannot put into words how incredible my experience was. From the moment she answered the phone, it felt like I was talking to someone who genuinely cared—not just about my situation, but about making things right.
She was kind, patient, professional, and lightning fast with answers. It honestly felt like she had a superpower for solving problems. She didn’t just help me—she completely turned my stressful situation around and made me feel like a VIP the entire time.
Amber went way above and beyond. She followed up, explained everything clearly, and even cracked a joke that had me smiling during a tough day. You can’t train that kind of heart—Amber was born for this.
If South Side Wreckers hasn’t given her a raise, promotion, and Employee of the Year award yet, they’re sleeping on their biggest asset. I’d call back just to talk to her again.
I experienced a horrific accident on July 11, 2025, after a couple of days in the hospital I had to go by Southside wrecker to retrieve my belongings out of my car and I met Ms Amber at the window, she was professional and very compassionate but most of all very helpful for my needs and I just want everyone to know this is a very special company with helpful people to service me public, thank you, Anthony Russell
Unbelievably unprofessional ! Staff was rude, pushy, and nasty and not to mention the tow truck driver damaged my vehicle in more ways then one; they Tore my lower radiator hose in half, popped my back bumper out of place, and bent my front bumper. When I called back to address the issue with PROFESSIONALISM I might add they got nastier
Edit: I spoke to Jeff and he apologized for the bad service. He was super kind and offered if my plan didnt work out to contact him and he would arrange a tow on them. He kept his word and had a tow at my house within 45 mins of my call. James was very kind. I am very happy to see that the client does matter to this company and that they make it right.
Worst company and customer service ever! We called at 5 am for a tow. We were told it will take 3 hours which was perfectly fine. Before the man hung up i specifically asked if he needed my address and he said no they will call to get all that info (which i thought was weird). 4 hours pass no call. I call them back and a lady answers and states she has no info about us. She said that call was made to the night shift and we are the day shift. I told her what happened and asked when the next available tow is. She stated early that afternoon. I asked so since it was their office that made a mistake is there not anything they can do for us, she responded with an attitude saying i didnt ask her if there was anyrhing they can do i asked her when the next available tow is. This is ridiculous. They're company made a mistake and i get treated with an attitude.
My vehicle was involved in an accident and was towed to this company ! The guy who picked up my car was very nice, as well as professional. When I began calling the office speaking to the representatives over the phone. The professionalism changed. They it was two of them! They were very rude, and unprofessional! The first representative I got she was very smart by her mouth. Then had the nerve to tell me “ ma’am I’m not getting smart with you” after I told her she was, she just instantly put me on hold transferring me to another smart mouth unprofessional representative. People if your looking for a tow company please go else where! This is not a place you want to spend your money! I wish I knew before my vehicle was taken there. Unfortunately, I wasn’t aware. All I know is a tow company pulls up and a nice polite gentleman gives me a card explaining where my vehicle would be taken.. People being unprofessional and just being ugly is not a good look for a business! Get some class in there!
Highly Recommended Tow Truck Service (Southside Wrecker)!
I can’t thank [Danny] enough for the outstanding service. My vehicle broke down unexpectedly, and within a short time, the tow truck arrived. The driver was professional, friendly, and clearly experienced. He handled everything quickly and carefully, making sure my vehicle was secure and that I felt comfortable throughout the process. It’s not often you find someone who goes above and beyond, but that’s exactly what he did. If you ever need a tow, this is the company to call!
Called these folks earlier the lady was so nasty. Typical behavior from one of our "sisters" when they in a position where they think someone need them. I know she live a miserable life. Just rude as hell.
Update: yesterday March 28, 2025 the hold the police had on my vehicle was lifted. I drove all the way from Columbus to southside just to see my vehicle had been COMPLETELY STRIPPED. mechanical parts, personal property, and sensitive personal information. The vehicle was positioned in such a way I’m almost positive it was an inside job! All while being on hold by the police. I spent MONTHS ON TOP OF MONTHS trying to get information on my vehicle. I need ANSWERS.
Update 4/16/2025: why you lie like that? Your employee told me theft was an issue at the lot and LITERALLY TOLD ME the people who run the lot will not try to help people like me. And I’m sure you know what I mean when I say “people like me”. I’m a senior advisor for an insurance company so I know how this work. Even the women who answer the phone should know I been calling and every single time they wouldn’t release no information cuz the vehicle was on a police hold. I been in contact with the police dept forever but come to find out the officer who put the vehicle on hold is no longer on south Fulton police force. THATS WHY IT TOOK SO LONG FOR ME TO GET ANSWERS. and today this lady tell me that management refuse to talk to me and I “need to” come get my car. Don’t worry we can take it to court. And I’ll repeat it again. YOUR EMPLOYEE, OUT THEIR OWN MOUTH TOLD ME “YOU DIDNT HEAR THIS FROM ME, BUT PEOPLE CAR GET STRIPPED HERE ALL THE TIME, THE OWNERS ARE..(of a different race) THEY WONT HELP PEOPLE LIKE YOU” now yall can respond with all the bs you want. I know and have all the facts. Then the lies be so real. I got pictures of my vehicle from one of your employees months before the hold was released. That’s all I got to say
James was the driver, he took fantastic care and service to the car. Smoothest pickup and drop off I’ve seen. Very impressed! Get these guys for any of your towing services!
If I could give these people 0ZERO stars I would. I was mislead about a towing service. My husband was VERBALLY TOLD that the towing service would be $226. We was VERBALLY given the TOTAL OF $226. We booked the services. My husband took off of work to make sure he was at home, because we was told VERBALLY that someone had to be home when the car is dropped off. We just received a phone call stating that we was MISQUOTED and the service would be almost $600. After we ask for a manager, we was RUDELY told that the car hasn't been picked up yet and they caught their mistake, and there's NOTHING THAT THEY COULD DO, AND THEY WOULD NOT HONOR THE PRICE THAT THEY GAVE US. THIS IS NOT CUSTOMER SERVICE!!! YOU TOLD US THE PRICE AND WE AGREED! YOU SUPPOSE TO HOLD YOUR END OF THE BARGAIN EVEN IF THERE WAS A MISTAKE MADE ON YOUR PART. ITS CALLED BEING A BUSINESS OWNER AND HAVING CUSTOMER SERVICE. I WILL NEVER RECOMMEND AND WILL TELL EVERYBODY ABOUT THIS TRANSACTION. THIS IS VERY FRUSTRATING ESPECIALLY WHEN SOMEONE MAKE ARRANGMENTS FOR A CAR DELIVERY AND TAKE OFF OF WORK. THIS IS VERY DISHEARTENING THAT WE ARE BEING TREATED AS IF WE QUOTED OURSELVES THE WRONG AMOUNT. Your website stated and I quote from your website "We strive to raise the industry standard by solving problems for our customers in a fast, safe, and efficient manner that provides the best value for their dollar, because we believe in compassionately serving those facing difficulties. YOU HAVE FAILED YOUR MISSION STATEMENT. THE WAY WE WAS TREATED ON YOUR MISTAKE IS NOT RAISING THE STANDARD, AND YOU DO NOT SOLVE PROBLEMS THAT YOU CREATED, YOU DO NOT PROVIDE THE BEST VALUE FOR THEIR DOLLAR, AND YOU DO NOT "COMPASSIONATELY SERVE THOSE FACING DIFFICULTIES" because if you did, you would not have change the price and doubled the tow AFTER YOU MISQUOTED!!!
RESPONSE TO BUSINESS: I wish we could reply to the business after they leave a condensing review. Your call was not immediately AFTER, we took PTO and went to the bank to withdraw funds. Of course its a great deal of frustration when you are already having car trouble and was quoted and advise that services would be given and then you call back after you realize that (YOU WAS NOT CHARGING ENOUGH). Keep playing the victims games that yall play. ITS THE CUSTOMER FAULT AND NOT YOURS...okay! From the looks of your bad reviews of "rude services" I wonder who was being rude to who? You ended the call and refused services because of your mistake, AGAIN, YOU DID NOT UPHOLD YOUR VALUES AND MISSION STATEMENT AND I STAND ON THAT!!! Look how you are on here arguing with customers, this definitely uphold your values. Respectfully, move on!
This is the worst experience I’ve ever had with a professional company. My vehicle was sent to their facility after a collision and I immediately called the next morning. I was told there was no record of my vehicle after giving all the information . My car was supposedly located once they had my tag number, however I was updated that that was not the case and the car was still not identified. I went back and forth for 3 days with the workers explaining that it was sent there, confirmed with police at the scene, and went in person to get it rectified just to be sent away with a nonchalant attitude from the employee and zero empathy or assistance. Instead of waving the fees of the days my car was “lost” in their own lot, I was informed it would cost $300 to have it released and sent to a shop for repairs. Completely unprofessional company that takes zero accountability for their errors. Please do not use them!!
They are so professional, the tow truck driver did a great job towing my truck to the nodyshop. He came and did his work fast and easy and he didn't need any help on anyone to load my truck on to the towing truck. The driver went under the vehicle to tied and secured everything under the truck to start pulling on reverse. Days before I had called a different towing company and the driver that towed my vehicle back home had to ask my son for help. Southside wreck your driver was so professional, I really liked the truck driver did hes job. 5 STARS FOR THIS DRIVER. Thank you Southside Wreck.
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