I don’t write reviews but I wanted to write one after the fantastic service I received here for many years. I have been going to Roswell Auto for a decade. I know that when I go there, they will give me honest feedback and only tell me what my car needs at an affordable price. I would recommend Roswell auto to my family and all of my friends. You won’t be disappointed you chose Roswell Auto!
After losing my trusted mechanic of many years, I did extensive research and tried a few of the top ranked shops in the area. I have found Roswell Auto Center to be light years ahead of their competitors. Carl, the owner, is dedicated to offering top notch service and his hallmark is honesty with all work performed to perfection at a fair price. He runs the most professional auto repair shop that I have ever seen. The next time that you are in need of a car repair or service, take your car to Roswell Auto Center. I can assure you that you will be quite impressed.
It's difficult to find an automotive shop that you can trust these days. I believe the crew at Roswell Auto Center are honest and do a great job for their customers. Highly Recommended!
The oil change center has gone downhill. I’ve been getting oil changes there for 10+ years and since the new manager has been there, wait times have increased significantly, he doesn’t even look up when you walk in to greet you and the overall service is disappointing. I will be taking my oil change business elsewhere. The mechanic side of the business is great but not worth the wait for an oil change.
Do NOT bother with this place.I heard scraping sound when wheel turned to left.Said I needed $500 wheel bearing replacement.I just left FL auto repair shop,it was spare key I attached with wire near wheel well.This shop is no good,get a second opinion if they quote you anything.
The gentlemen here are extremely nice and helpful no matter how big or small of an issue. If we have an issue in the area again, they are the first people we will be coming to!
They’re honest but don’t seem like they want to do the work. Took my car in after it broke down and they said had codes they didn’t think were the issue. So instead they went with their gut and overnighted and air filter and replaced it for the low cost of $391! This did absolutely nothing to improve the current state of my car so I took matters into my to my own hands found the problem and now dealing with other issues all because they didn’t want to work on what the engine codes read. This is more of an oil change shop.
We’ve taken my wife’s Honda Accord up there a couple times in the last couple of months for unrelated reasons and they are so quick with the repairs. Both times the estimate came in I looked at it and thought it would be twice as much. Affordable, honest, communication is excellent, and the repairs are quick.
Great pricing, great people, and have my total trust. I went in to get my brakes done and they got me out same day, despite very busy. I really appreciate it. Ryan, Carl, Tim-- everybody there, it's a great crew and worth the drive from Kennesaw back to my home of 20 years Roswell for the service. Thank you guys for being one of the rare honest and caring shops around!
I was so impressed with Roswell Auto Center! My trusted mechanic moved into Atlanta so I needed a new local place, and a neighbor recommended Roswell Auto Center to me, and I am so grateful! I had a big job which I knew would need done: my timing belt and all the other maintenance which comes with hitting 100,000 mi with an Odyssey. I do most of my auto work myself, but with a big job like this I felt it was best to find a trusted shop. I loved their transparency and honesty. For instance, when you get a new water pump, they need to drain the engine coolant anyway, so I loved that they included it as part of the service instead of a separate line item-it seems more honest that way. I also loved their all-in pricing, without extra fees for using credit cards. I see why this shop has won so many awards over the years and has been around for as long as they have! And as a side note, I love that they talk to me about it like a human versus a woman...which unfortunately is not always my experience as the person in my household who does 100% of the car maintenance (whether I do it myself or bring it somewhere.) I will definitely use them again!
These guys are amazing, kind and most importantly very honest. Even if you don't know anything about cars, trust them blindly. They won't take a single extra penny from you rather save you money. Once I took my car to them for break pad replacement, they checked it, told me honestly that break pads were fine and didn't need to be replaced. Literally any other place, would have replaced the break pads anyways or took the diagnostic fee just for simply checking, but not these guys. Just wonderful, Thank you!
I have been going to Roswell Auto for oil changes for 20 years. My previous oil change I had a leak, went back, Roswell auto oil people fixed it. This time same thing happened, had my oil changed, had a leak, they fixed it. However, I have a plastic cover on the bottom side of my car they need to take off to access the oil filter and plug. When replacing it back, they did not tuck it under the bumper and some screws were missing. Going down the highway it caught the wind like a sail and bent in half scraping the cover until it was worn down beyond the screw holes. Coincidentally Randall wasnt working either time. He has been the face of roswell auto oil center for as long as I can remember. Sadly it is time to find a new oil change place.
Blown away! There is a reason they are so busy! My neighbor recommended them when my Mercedes didn't pass emissions. The emissions tech said try a new gas cap. We went to the dealer and changed it out but couldn't remove the engine light. I went to Roswell Auto Center & the gentleman in the office said that they were booked solid, but he would be glad to clear the code on the dash. He did just that and didn't charge a thing! I just found my new Auto Center!
5 star service! I went to Roswell Auto Center today after my exhaustion of being ripped off and being given the run around at car dealership service centers in the past. I thought the reviews were too good to be true but I was blown away by the service and the fact that I was updated every step along the way. I had something that was deemed a “quick/east fix” and they simply fixed it free of charge. I appreciated the fact they didn’t charge me to reattach a hose that had come a loose. I will taking my business here from now on as they are honest and fair to their customers.
If you are in Metro Atlanta, and need maintenance and/or repair for your car, look to no other place than Roswell Auto Center in North Fulton.
In all the interactions with them over several years, I have always found outstanding professionalism, competence and ethics.
Carl, Randall, and Ryan will handle your case effectively and courteously, with accurate estimates. They will not try to push on you jobs and services that you don't need, nor will they inflate labor hours when the same time within an hour is in fact shared between different, yet contiguous jobs.
As a concrete example of this establishment's honesty, I recently requested a list of complex suspension jobs for my Chrysler minivan, for which Carl provided an estimate of $ 1,100 labor, plus cost of the parts.
Before proceeding though, he asked me to bring the vehicle in the following day for a thorough inspection, just to make sure everything in my request list was indeed necessary.
Carl himself did the inspection, and found out that some of the jobs in said list (resulting from an earlier assessment by a tire shop associate) were superfluous, while the others had a moderate, deferred urgency.
He accordingly reduced the total estimate to $625, parts included this time!
This behavior sequence is something that nowadays few people in this business, in Carl's position (I believe he is one of the Founders/Owners), would spontaneously exhibit.
Sure enough, I want to do the fixes in question, but also thank Carl (and Ryan, and the whole RAC Team) for this kind of attitude, and for always servicing my vehicles at the highest professional level.
Ryan and Carl are absolutely amazing. The service I received both via phone and in person was warming. Everyone at this location was professional and polite! I brought my daughters car to get the headlight fixed and it was ready within hours. I highly recommend this place!
Was having car troubles on a road trip and they took such good care of our car and gave us peace of mind. Generous, kind and honest. Highly recommend- thank you!
It can be very difficult to find a trustworthy, honest mechanic. These guys are it! They've helped keep my car running for years & I really appreciate this team. Good guys.
This is my preferred mechanic by far. My family has been going to them for literally a couple of decades at this point. Men who do good work and are very conservative with recommendations. I know I can wait on a repair if Roswell Auto tells me I can wait on it. They are always booked up and their lot is always full. I have to remember to be patient sometimes, but aside from that I am very grateful for this business, they keep me on the road.
Last time I had my oil changed at Roswell Auto Center, I noticed an error on the invoice after I left the shop. I went back and pointed out the error. They agreed this was an error, credited me the amount and some additional for my trouble. Needless to say I will be back next time one of our cars needs service.
Nice folks in here. Nice shop. Helpful. I didn't have a major repair done, but my hood was jammed (by the dealer, after a recall fix) and I couldn't get the car into emissions to register it. Guy came out, knew a trick to get the hood open, sprayed some lubricant into the latch, and I was good to go. Really appreciated.
I rarely go to a shop as I am semi-retired and usually like to tinker. In this case I needed to replace a starter on my college aged son’s ‘08 Hyundai - not a terribly difficult job, I just didn’t feel like doing it…called Roswell Auto based on google reviews and proximity - was given an estimate over the phone by Carl - which was only $100 more than if I had bought the part and did it myself. No brainer - charged me the exact amount of the estimate despite having to re-tap one of the screw holes (which would have been a real hassle if I had to do it…) Based upon this one experience, I am impressed with the professionalism, courtesy, efficiency, and fair pricing provided by this establishment. Do not hesitate to give these guys your business - the reviews are true and there is a reason they have been in business for so long.
We worked hard to find a right car and when we did we took it in to Roswell auto center for pre-purchase inspection and they failed the car right away claiming it won’t pass emissions and the dealer erased the codes… etc. at first we thought we dodge a bullet and thankful. However thinking very hard after a few days and going back to the same car and the history report and the good reputation of the dealer. We took the same car to the dealership for getting a second opinion. To our surprise it pass the inspection with flying colors. When we asked them regarding the codes they explained that the dealer has put a new battery and they showed us the new stickers on the battery still attached. They also drove the car to make sure there are no codes and of course they did not find any. When asked the dealership regarding why they didn’t mention anything about putting a new battery they simply said since we were getting it inspected any good knowledgeable mechanic will see a brand new battery when inspecting the car. We waited 1 month to leave this review and I can tell you that we are soooo glad we purchased this very same car that they told us is not good! This is what we came to understand. It’s Roswell auto center intention to only worry about their 5 star review and you can easily get that by simply scaring off a customer especially if not one of their regular ones.
Ty is the best! I will be requesting him by name the next time I come in for an oil change or emissions check. I have been using Roswell auto since I bought my first car and had an inspection done. I have always have a nice experience with hardworking and honest people who always leave my car in better shape than when I brought it in. But Ty blew me away with his customer service and the time he spent going above and beyond. I had been avoiding spending my weekend at the auto center so when I had a short wait time for an oil change and was able to get in and out on a Saturday I was more than appreciative. But what blew me away was when I got my keys back from a simple oil change,Ty mentioned he had filled my tires after he noticed the light was on and even helped me get a paint swipe off my car! I have never had better service at any company and I hope the owners and Ty’s superiors know how amazing he is and how rare it is to find hardworking young employees who care about their jobs. Thank you Ty!
One of the last places you can trust for quality affordable work. They take the time to address the issue correctly and fairly. They're always nose down and getting it done. I do allot of my own work but when it's over my head or I'm just too lazy they get the job. I use to shop around but have found that they mainly beat everyone. I send many people to them. Thank you to everyone at Roswell Auto Center for being a "customer care" kind of place
Hands down the best auto shop in the area. These guys are honest and professional. Unlike North Roswell who tried to rip me off, Randall was kind and honest. Not only was the price right, but the work was done correctly. He saved me about $1200 from what the other shop quoted. THANK YOU GUYS KEEP IT UP
Roswell Auto has been a huge relief for me. Their customer service is above and beyond. They don’t try to sell me services I don’t need, and they give me options when I’m in a bind. I am very pleased with their service. Their emissions and oil change is also open on Saturday which is very convenient. I definitely recommend.
The most honest car repair shop I've ever dealt with. I've taken my two cars because other shops said I needed to have very costly repairs done and several reviews here talk about how honest these folks are. Roswell Auto looked closely at my car and explained very clearly why it did not need the expensive repair. They also didn't charge me for checking the car. In another instance, I took my other car because of an oil leak. These great folks looked it and noticed that it was coming from an axle replacement that I had done by another shop and alerted me about it so I could take the car back to the folks that installed the axle; sure enough, the other shop recognized their mistake and fixed it.
My wife and I have been taking our cars to Roswell Auto Center for about 20 years. They are always honest and transparent and their prices are reasonable, certainly better than taking your car back to the dealer for service and repairs. Take it to Randall in the front for oil changes, emissions inspection, battery testing/replacement. Take it to Robert and Karl in the back for bigger repairs. Overall, a great place to do business with.
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