Lady didn’t bother looking at my picture to help me. Pointed to air and went ahead and answered the phone instead of helping the person who was there first. Pointed to something I didn’t want. Found it myself. But she is too easy to ask the white msn coming in if they need help. Useless people.
I’m a DIY mechanic and I’ve been coming to this Advance Auto Parts for several years. I came in recently to purchase a replacement for a battery I bought here in 2022. After testing it, the counter associate informed me it was still under warranty and began processing a free replacement. I hadn’t even asked for a deal; I was fully prepared to pay.
Unfortunately, the manager (Anton) came over and began berating the associate right in front of me for honoring the warranty. He then questioned my driving habits and complained about having to "answer for" the warranty claim. He made me feel like I was doing something wrong by simply accepting the warranty that comes with the product. I appreciate the clerk's help, but the management here is unprofessional and disrespectful to loyal customers.
To get a 5 star review repeat after me:
"I will not ask a customer, that asked for help, to wait while I'm having a profanity heated discussion with my buddies in the back"
My Mustang needed a new battery and John helped me get it replaced under warranty and swapped it for me in a very timely manner. Super respectful, knowledgeable, and seems like he genuinely cares.
Antoine and Lynn went above and beyond to help me and my daughter with parts for her car. I felt like I was more than just a customer. Thank you again for a wonderful shopping experience.
I walked in and the associate( female wearing glasses) was eating while checking people out. Her attitude was rude , not even a " sorry ma'am we do not do that". I was just asking if they had a way to tell me what maybe wrong with my dashboard not lighting up, like us it a bulb or fuse? Nope just ..we don't do that! ..really
Used to be my favorite place for years! They were so nice and helpful. No more. They hired couple of younger guys now that don't care about anything. They used to help out and assist if they could, now you can dream on. They sit and look at the wall rather than do anything. So sad! I will be looking for a new place for sure.
The team at this location are always so amazing! I was in a pinch before work and Teerut was a lifesaver! If you need help with anything, please visit this location.
See you guys again next time my car needs any help.
Update 4/17/25 -I went to return a part today and the only employee in there was extremely rude and on a personal phone call. I hope I don’t see her at this store again…. Just not fit for customer service! Experiences have been going steadily down at this store but this was by far the worst. I’ll probably just drive over to Napa instead now
I’ve had a variety of experiences at this particular store over the years, ranging from meh to absolutely fantastic. Usually kept well stocked, great selection, and Anton probably one of the better managers this store has seen! Keep up the great work man!
I had a common experience...cranked the car and the "check engine" light came on. Naturally, I wanted a quick evaluation. Free. Before going to a repair shop. Advanced Auto Parts came to the rescue and gave me the codes I needed. That allowed for a little research before taking my car for a mechanic's closer look. AAP was able to give me some confidence as well as an opinion of my mechanic. I'm grateful that they are helpful, even when you aren't spending money. (Which I have done there in the past and will surely do again). The only reason I didn't rate them as 5 was that I had to wait a good while until someone was free.
The worst place to deal with. Got into situation I need some parts asap. Went to this shop and has been told that tomorrow morning 7.45am it will be delivered to the shop. Shown up there at 12pm and for sure nothing was there and it gonna be delivered at 12.30. When I said that i've been promised to get it around 8am, the staff just brushed me off like you can wait or get back later.
I returned at 1pm, and... it was not delivered again, although delivery itself happened.
As a result, I haven't received what I ordered, I'm late with were I should be with this car, nobody care.
I do not mind if some supply issue could happened, but it's better to be accurate with estimation. Like i went to autozone and they clearly said that can deliver this stuff just in 3 days.
Wiper blades sold here are double the price of Walmart locally. They are $30 each vs. $15 each for the same model. They refused to price match even though they have a price match policy. I have been a customer for years, but I felt it was ridiculous they wouldn't honor their own policy. I'll be going out of my way to buy from other stores from now on.
The customer service here is top notch and Everyone always goes above and beyond to help people.
I just watched a guy put on another man's windshield wipers in 30° weather....
This location is amazing. The best part is Mark, who always helps us with purchasing the right items/ parts that’s good for our vehicles. Thank you Mark for your courtesy and your professionalism and everyone else working at this location.
Just got a new battery installed, and they scratched and scraped up my 2 week old headlights I just paid 600 dollars for. She knows what she did. If she would have just admitted what she did, I would of
let it go. Nice job.
Best prices for parts. Good help at this location. Management is reasonable and extremely helpful when in need. Always stocked and clean. Borrow a tool or check your battery, all free
I had been having battery problems for a little while and wasn't sure if it was the battery, starter, alternator or a bigger issue. They were able to diagnose it quickly and gave me peace of mind that it was in fact just a battery that needed to be replaced. I said I could do it myself, but before I was fully checked out they had already started the process and even taped up some loose conduits that were a danger to my car.
Battery issues are a crappy way to start the day and I thought my whole schedule for the day would be thrown off because of it. I was in and out within 20 minutes, driving away with confidence knowing I am all set.
Could not recommend more.
I wanted to thank you Nick from your State Bridge Road branch for his exceptional service. He recently helped me with a battery issue, demonstrating professionalism and expertise. Nick quickly diagnosed the problem, and ensured it was properly installed.
His friendly and knowledgeable assistance made a stressful situation much easier to handle. Nick is an asset to your team, and I appreciate his dedication to excellent customer service.
I came in feeling very scared and anxious regarding no oil showing on my dip stick. Nick was so calm, knowledgeable and extremely helpful!! He put the oil in my car and I am good to go; thank you Advance Auto!!
I went in to for a new battery, not being sure it was actually the battery. Melvin was super friendly and had lots of great tips about my "new," 2nd hand Subaru while he ran dignostic tests. Teerut came out to give the final opinion after we tested my car 3 times. They found the best (not the most expensive) battery for my make and model. Then installed it while managing to save all of my radio settings! Such customer care, knowledge, and pride in their work! Such a positive experience. I went in feeling bad and they made it brighter. HIGHLY RECOMMEND!
Came in to get washer fluid and I paid in cash and it was taking a few minutes to get some change. the cashier I was working with didn’t have change. Since Ro was on the phone I told the cashier that she can give me the cash back and I will pay by card instead.
Ro became rude and said that I needed to be more patient.
Her tone was rude. Her demeanor was rude. I asked for my funds back and left the washer fluid simply because of Ro.
I suggest she gets proper training on customer service and how to properly speak to customers- without an attitude. There is always a better way to deliver a message and she lacks in that department. I was only trying to be considerate and change payment to card.
This is by far the best Advance Auto or similar parts store I've ever been to. The staff are always extremely helpful. At this point, Teerut has helped me repair nearly every component of my daily driver and project car. He goes above and beyond to help me every time, and I finally felt the need to review after he helped me and my mother in law with a no start situation on her car.. I won't go to any other store for parts or help.
Shout out to Juan who made my visit quick and easy! He was kind and professional. The oil change place I take my car never seems right have my oil filter so I have to pick one up myself. Juan made my extra trip a breeze. Good customer service is always appreciated!
This store is great! I needed a new battery quickly so i called this Advanced Auto Parts and spoke with Anton. He was very helpful finding and ordering the correct battery for me. He then invited me to come in that day around 3pm to have it installed. I did so and was helped by Josh. He was very knowledgeable and quick to get my battery ready and then personally installed it. I was installed, paid, and out the door in a total of 20 mins! Amazing customer service!!I will return for sure! 👍🏻😀
While working out of town on business the employees here were quick to assist me with my car trouble! I would even say they went out of their way to make sure things were good before I got back on the road. Very busy place but the customer service is great! Had a long conversation with an employee while he was helping me out and seemed like we were already friends. Very nice folks here. Next time I'm in the area I plan to stop by to say hello!
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