What clients say about Hapeville Radiator & Auto Air in Hapeville (GA)
Not recommended for modern European cars with complex systems
I brought my 2019 BMW 330i to this shop for a heater core replacement after being recommended by a trusted friend that gets service here, which required removal of the dashboard and access to internal wiring. The car ended up being in their hands for over a month, and throughout that time, communication was inconsistent at best. In their defense, there was a part delay of a few days and the shop went on vacation another week, aside from that I had to repeatedly follow up for updates, and timelines kept shifting with little explanation.
After finally getting my car back, I noticed some warning signs almost immediately, including my oil service interval being reset—despite the fact that they never changed the oil, this was not a part of the agreed upon service anyway. This raised red flags about what else may have been reset or improperly handled.
Days later, while driving on the highway at night in the fast lane, my car suddenly lost acceleration and displayed both a “Drivetrain Malfunction” and “Chassis Stabilization” alert. I had to pull over for safety. I had the car towed the next morning (because it could not accelerate past 10 mph) to a certified BMW dealership for diagnostics and was told that the throttle body connector was damaged and would no longer lock into place. This directly impacted the engine's ability to function safely.
The dealership recommended a re-pin of the connector—a fix that should not be needed unless the connector was mishandled. When I informed the original shop, they denied any responsibility, despite this being a component they would have had to interact with (or work around) while disassembling and reassembling the dash. The only solace they provided was saying that I could bring the car back for them to look at what's going on.
In short:
The car was gone for over a month
Communication was poor and inconsistent
My oil interval was reset without an oil change
My car stalled on the highway shortly after the repair
A critical connector was damaged, which BMW confirmed
The shop took no accountability for this safety-critical issue
To be fair, they may be fine for simpler maintenance or older vehicles. But if you drive a modern European car with sensitive electronics and complex wiring, I cannot recommend this shop. In my case, the consequences were not only frustrating—they were potentially dangerous.
DEFINITELY BRING YOUR CAR HERE!!! They’re great!!! They did a phenomenal job with my car. Had GREAT COMMUNICATION about it, walked me through what was wrong with the car, and the time frames for getting the part in and fixing it. And giving me the OPTION to keep my car there overnight or bring it back the next day right when the part was in and could fix it.
Dusty happened to be covering the phones that day and did everything he could do to get me in asap, so appreciate of him! Orville got the HEAT back working in my car, and Rusty I met in the front lobby and he walked me through everything and communicated every step of the way.
Good good people, highly recommend.
I can’t say enough good things about Hapeville Radiator! Their service is incredibly fast, and the staff is both friendly and professional. From start to finish, they made the whole process seamless and stress-free. If you’re looking for top-notch radiator service in Hapeville, Georgia, this is the place to go! If you have a radiator that needs cleaning or repair, go to Hapeville Radiator. If you have a DPF that needs cleaning or repair, go to DPF Guys! 👍😄
The Best place, by far to fix your car!
The took the time to listen to my complaint and kept me in the loop while my car was being serviced! Made me compfortable enough to send my wife to pick up my car when it was done.
Bravo! Guys Keep up the good work!
LTC Dane P. Clark U.S. Army Retired
These guys were fantastic. Came in with what I thought was an expensive coolant line repair. They fixed the real problem in minutes and saved me a ton of money. Great guys. They just got a return customer here. Happy to support this local business.
I went for an estimate on repairing my heat on my Civic. Well the mechanic looked at it and immediately told me I needed a thermostat and system flush. He did it explained trouble spots on my car and they charged me less than they originally quoted my tears of gratitude can’t be explained but the Lord knew I needed an interaction with people of integrity and I’m grateful for their professionalism and honesty my words cannot express how grateful I am
When my regular mechanic ran into a problem with his diagnosistic equipment, he recommended that I try Hapeville Radiator. Don't let the name fool you, because they do far more than radiators. They are full service repair. Mr. Rusty was quick to jump on the diagnosis, and called me with a treatment plan. Water pump was going bad, and I had a leaky valve cover on the engine. Lucky for me, these things were found before any serious damage to the engine. I will definitely be a repeat customer! Thanks fellas!! You're the best!! 😁
So rthis place is always busy and never able to just check something out to see if they can help you they always want you to leave your car an they will let you know so if you have other transportation then by all means use this place
Labor is five stars because my car is fixed and running good, but as far as customer service horrible. My car was left unlocked on property by owner and mind you it was only my car what a coincidence. My personal property and belongings was stolen and the owner did nothing. My things was in my truck and no one should have even been in my truck in first place when the problem that needed to be fixed was under my hood. No partial refund, no apology no nothing. I was proceeding to file a police report but it was no point especially when I saw the sign posted about personal belongings and car damages. The shop does good labor work but please be mindful if you have to leave your car here over night or for a couple of days because the owner is very inconsiderate of your property and doesn’t care what happens to it. I also found a crack pipe in my arm rest and whoever was in my car took my shoes and my clothes and took my registration papers to my car which was dumb. I will never receive or leave my car here again for service and I hope this review help someone. Please remove all belongings before leaving your car here to get service because the employees or the owner will leave your car doors unlocked purposely for someone to go in it.
Took my truck to these guys for A/C repair during peak season. They had me sorted in less then two days and they do quality work at a fair price. I highly recommend this shop.
I knew my car's AC needed to be fixed and the first two people I took it to weren't able to figure it out. I called around a few more shops and out of everyone I contacted, John was the most responsive, he gave me a quote and stuck with it even after discovering extra parts needed replacement, and was always on top of communication, both calling me, emailing me and sending me photos as the repair progressed. 100% recommend and would go back in the future if I needed to.
I dropped off my fuel tank to be cleaned and sealed. I was expecting it to take a couple days for it to be ready. I received a call in less than 24 hours telling me that it was ready for pickup. Exceptional service!
The radiator shop was very great & helpful about the problem I'm having with my car & it wasn't what I was thinking it was they looked at the car & couldn't find that was the problem after all so now I got to take it to the dealership & the owner didn't charge me for that thank you Mr.Rusty for all your options & help
Yesterday I came out of a Dr. Appointment and there was green stuff pouring out of my car. I immediately went to old faithful (mi$$as) and was given an estimate of $ 1900 and at least 8 hours for a new compressor and evaporator core. My brother told me to get a second opinion and I went to a highly rated AC specialist in Smyrna (A$$o C$$l) and they told me it would take 3 hours to diagnose the problem ($217) and at least a day maybe 2 to repair it. I told them I came there because their website boasted a same day repair. Brad told me I didn't drive a Honda I had a very complex system in my Lincoln Aviator. I gave him my estimate from the day before and he said oh this is at least $1500 and 2 days. I left that shop as well thinking maybe I'll come back tomorrow.....I called Hapeville and they said come right on in. I got there around 12:30 and I immediately felt like I was hanging out with my brothers. they explained everything very well, they were super friendly, and very accommodating. I had a diagnosis by 1 and when my husband and I couldn't agree on a drop off time for the next day, they started working on my car at 1:30. I went across the street, had lunch, "worked from home," and at 5:30, John called me and told me I was all set.....for $963!!!!!!! This is not your typical shop. The waiting area is small and dirty but its a repair shop. These are good guys who work hard and know their stuff! Sending everyone I know here.
Mercedes air conditioners can be a nightmare. I had went to two shops that were highly recommended to get my ac up and running. The first one told me I needed to replace a hose that someone had cross threaded I knew that was not true because I used my hands to make sure I did not cross thread the connection. The second shop charged had me to wait ten days for an appointment and then charged me $60.00 to tell me I needed to replace the hose (the hose is a $269.00 purchase) and to buy a condenser and some more work was needed-The cost would be $3500.00! Hapeville Radiator and AC took a quick peek and informed me that my only problem was the condenser fitting did not match the original discharge hose, which was manufactured by Mercedes. The ordered the condenser with the correct connection and put the condenser on and I put two can or refrigerant in my car and now I can drive my car summer and winter. I have nothing but best wishes for the staff that was always patient and always happy to share info. These people are good at what they do.
Have had radiator and AC work done there. Quality work. Is a filthy job no matter how you slice it. Glad they are here so I don't have to do it myself... I'm colored (tan) and value my money too. I wait across the street at the Original Chic-Fil-A.
Impressive to say the least! John & his staff were the most helpful individuals I've found in the radiator business. I live in Macon, GA and John was kind enough to bring my radiator down to me to look at my application and make sure that it was going to work and work it did! He was the only one who could immediately address the type of radiator I needed for my RV. No one else could help me, so, if you're in need of a knowledgeable shop, then you are definitely at the right place. These gentlemen will treat you right!
