I called to get my tire plugged. The person who answered kept pushing for a full tire replacement for $185 but also mentioned that a plug would cost $65. I made it clear that I only wanted the plug, and he said a technician would call me with an ETA. An hour passed — no call. I tried calling back three times and even left two voicemails, but no one responded. That’s just bad business. If you don’t want to take on a client, just say so. Communication goes a long way.
I unnecessarily lost an hour out of my morning, then had to wait an additional 1.5 hours for a tow.
BAD BUSINESS.
The guy I talked to miscommunicated with me and when I decided not to use his services, he called me slow, manipulative, and a liar! Very wild to be attacked like this on top of the hard day I was having with my car troubles. So glad I didn’t spend a dime with him.
I can honestly say Roadside Atlanta is the best Car Assistance Service I’ve ever used. Yesterday I caught a flat on the highway heading to an important event in Midtown & I kid you not, my tire was replaced in less than 30 min - including the time it took them to get to me while I was Downtown. This was my second time using their services & it was well worth it. Hit them up when in need! Their the best.
They came out and got me right. I had an appointment right after and they were very mindful of that. I made it on time and they even left my tires all shiny !
Wesly from this shop came and got 3 tires of mine replaced within about an hour (including going back and forth from the shop so he could set my rims on the newer tires) they were lifesavers!
When I say I am so thankful for Larry and Briana I mean just that I was stuck on the freeway for 12 hours and they were the only ones to come out and help me get my tire changed they are a big blessing to people who needs it I’m going to forever be grateful and thankful for the service they did
Called the TOW man because he was a referral he played on the phone with me. Tried to charge me 250 negotiated it down to 160 for one tire said he will be here in 20 minutes. Waited 45 minutes for him, called three times he blocked me after calling. he then continues to tell me that he makes a lot of money. He made $1500 in revenue yesterday but still did not come and change my tire and did not answer any of my calls so I’m stranded on the side of the road trying to go get my child and he’s not coming.
I called this service to get helped late at night around 11:30pm. My uncle ended up calling me telling me that he could take it off my tire that was locked because he had the key. So I called back , said thank you and canceled with this company. When my uncle arrived I told him I didn’t want to just put a spare tire on, I wanted a new tire aswell. So he said call back and ask them do they have tires I did and their response was “ We ain’t really with the hide and go seek shit tonight, Tell your uncle to go get it” I was so confused… just because I called back and ask a question.. when I realized I didn’t want to ride back to my home state with a spare.
Carlos was absolutely fantastic when he helped change my flat tire. He was incredibly efficient, arriving quickly and getting the job done in no time. His professionalism and skill really stood out, making a stressful situation much easier. I appreciated how thorough and courteous he was throughout the entire process. I highly recommend Carlos for anyone needing fast, reliable roadside assistance!
Thank you, Hurt Roadside, for coming to my rescue today! I was traveling from Macon to Duluth with my kids to visit my dad when I experienced a sudden blowout. I didn’t have a spare, but Hurt Roadside showed up, sourced a tire, and had me safely back on the road in no time. The service was quick, reliable and professional. If you’re ever in the Atlanta area and run into unexpected car trouble, I highly recommend calling Hurt Roadside, they saved the day!
We were driving on I-75 from Florida back home to Indiana, our car completely stopped and could not be revived. Carlos was able to get to us, in downtown traffic! Then he left to get the battery we needed and came back. We are so grateful!
Larry was amazing! Caught a flat tire from a pothole driving to work in Midtown. Larry Responded to my call and got out to my job to assess the situation. He went to the tire shop, purchased my new tire, and had it on my car for my to pull off twenty minutes before it was time for me to get off work for the day. I highly recommend Larry with Hurt.
Larry is amazing! I called him at 1 AM on a Sat morning from the fourth floor of the international park-and-ride garage with a dead battery. He got to me within 30 minutes, and had me on my way within 10 minutes! He communicated with me the entire way. The best service! Thank you!
Really amazing service. The team was very kind during a stressful situation and explained how the fixes were made and what to do once we were able to make it home. Super helpful even if it took some time for team to arrive (understandably of course)
Outstanding service. Professional, kind, FAST, above & beyond service. I discovered my car didn’t have a spare after popping my tire on a curb and I panicked because it was a Friday night and tire shops were closed. Larry went and got a new tire for me. Even added tire shine to all 4 tires. 10/10
Larry was fantastic! I was stranded at night in the rain with a flat tire and he was there within 20min and literally had it changed in 4min. Cannot thank him enough for his help and great attitude!!
I had a great experience with the H.U.R.T team today. We traveled here to Atlanta for a competitive cheer competition and I noticed there was a nail in my tire. After researching online I came across the highway emergency response team. After a brief phone call i was able to obtain their service.My technician Richie arrived promptly. He removed the nail and plugged the tire very quickly and professionally. I was back on the road within 30 minutes.They were very accomadating and I would recommend them to anyone having vehicle trouble.
Larry did an amazing job. Late Tuesday night, I hit a huge pothole that destroyed two of my tires. After taking an Uber to work, I called Larry the next morning. He arrived at my car within an hour and was able to replace both tires at a reasonable cost. This saved me the hassle of having my car towed or waiting for repairs at a shop. Larry finished just in time for my lunch break, so I was able to pick up my car and get back to work without missing a beat. Larry is, without a doubt, the best mobile tire service in Atlanta.
I am beyond satisfied with My experience with H.U.R.T. LLC. The Customer Service was superb from Dispatch up until Rich made it to Help Me. Rich was very proficient in small Service Repair needs and even offered some advice in fixing My issue. The Dispatcher was very Curteous and willing to see how they could assist Me that I chose to not even Shop around. I Look forward to Referring H.U.R.T. to anyone that I know that may need Roadside Assistance and even my future minor Automobile Mobile Service Needs.
I had a great experience with highway urgency response team today. My son was returning from a trip at Atlanta Hartsfield-Jackson, went to his car at the north daily parking lot and realized his battery was dead. He was blocked in with parked cars on all sides. His car could not be moved in neutral. I was 45 minutes away in Alpharetta and did not know how to help him. I called the highway urgency response team and they sent somebody out in 15 minutes with extended cables to give him a jump start. Cost was $95 which I gladly paid. Would definitely recommend. Great customer service and response time.
Incredible customer service!! My wife had a flat in Atlanta while I was in a different state. Highway urgency response team went above and beyond after hours to make sure she was safely repaired and back on the road asap! Great communication and even provided pictures of the work along the way. I couldn’t recommend them enough!!
Larry is great! This company doesn't know what they have with him. Larry is truly interested in helping you out. I was not a customer of their service and still Larry gave me great advice. He understood my situation and considered what my best interest was, price-wise, time-wise, and what just made sense. To be honest, from just speaking with Larry, I trust him and recommend his advice -- it was logical and informative. He went out of his way to speak with me, extensively, about my situation, and devoted time to research different options for me. I will save his contact for future use, as he helped me when I was in need. I would definitely recommend his service to others. Thank you Larry.
scammed me!! worked on my tire and it was back flat the next day .. called and never responded . then when i did get in touch wanted more money and tire still never got fixed.
Larry saved us! I was towing a horse trailer on a hot day and had a blow out with a horse on board in the worst possible place on a busy highway. I used google maps to find this company and they came quickly. It was incredibly dangerous for him with no good shoulder and heavy traffic going by within feet of us at high rates of speed. I was soooo scared for him. I did my best to get the traffic to see us by waving my arms but it was a terrible situation. We literally hugged when it was done because we were both so relieved to be safe. Nicest guy ever. Once I got the trailer back to show venue, Larry arranged for me to get 4 new tires installed on site as I had no trust in the tires I was using. He truly saved the day and I will forever be in his debt for saving us and risking his life to get us to safety.
This guy is the truth! In a few hrs...came to the location, in a busy market...parking lot. Jacked her up, took the shredded tires for replacement, had them back on and even shined up before I could clock out! Highly recommend!
Apr 22, 2022
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