Today I had the pleasure of dealing with a young man that is probably one of the best tow truck drivers I have ever dealt with. He was very fast, professional, efficient, clean cut, and very respectful. He did a great job and put the car exactly where we wanted it with no trouble whatsoever. I wish that I could use Mark with All Georgia Towing for all of my roadside needs. Thank you Mark!
Ashton from Wheel Lift #1 on 10/2 was really great. He was assigned to me through AAA. AAA had given him an incorrect phone number and location. But he was patient and because he waited around a bit, I was able to locate him. He was able to restart my battery in a jiffy. I really appreciate his assistance and professionalism. He along with many other tow truck drivers are very important to us drivers! ; )
Great service. The driver informed about the time of arrival and arrived on time. He was very courteous and knowledgeable, diagnosed the issue and was able to start the car avoiding the towing costs. The owner provided the timely and honest information about the service call to the repair shop that enabled to receive the repair required. I am very satisfied and highly recommend to use in time of a need of an on road assistance.
This company and their drivers are great. AAA has recommended All Georgia Towing twice and both times I have been paired with Steve. He is prompt, professional and a really nice guy!
All Georgia Towing did an excellent job for me. Cody towed my car and he was exceptional. Took extra care and some extra work to make sure it was done correctly and was very personable and nice to work with. Thanks for an excellent experience. I will use in the future whenever I need help. Thank you Cody!!!!
I had a great experience getting my car towed. Sarah kept in contact with me the whole time to keep me updated. The driver was quick and professional. I hope to not ever need towing but if I do…I will be using them again! Thank you for all your help
The All Georgia Towing team was professional from start to finish! They gave me an estimated arrival time too. Ashton came to tow my car. He was prompt, professional and friendly. He answered my questions, and even pointed out a few things about the car that I wasn’t aware of. He went above and beyond, and I felt like my car was in good hands! Thank you, Ashton!!
I am so unbelievably grateful for this company (specifically Tracy and Jerry) after they came to my rescue. After multiple failures on part of AAA to schedule a tow I was left stuck for over 5 hours. When I reached out to All Georgia Towing and explained what had happened to Tracy, she immediately made it her personal mission to get me help. It was now almost 10PM and she called one of their drivers Jerry, who agreed to work after he was supposed to be done for the day and came straight to pick me up. Their coordination and willingness to help got me home within roughly an hour after being told multiple times by AAA that I would be waiting until 2-3AM. Thank you again All Georgia Towing (and Tracy and Jerry specifically)!!!
Honda roadside assist sent this company to me to rescue me on a Sunday morning at 8:30 with a blowout destroyed tire 200 miles from home. Antonio was the driver I think. If I got that wrong I apologize. Honda advised me to have the car towed to a CLOSED Honda dealership. This young man said if I needed just a tire lets find a tire store thats open which he did and I was back on my way home to NC BY 10:00AM and I am grateful for his help. Use this company...they certainly helped me when I was alone and stranded and needed help
If you run a business you would think you would want to get customers. There website clearly states to call them, even before AAA, and that they are open 24/7 and ready to assist. Then they will give you a receipt so you can be reimbursed by AAA. They wanted nothing to do with me. She said we can’t do that and when i read her the website she went and got her manager. All the manager said is we can’t do a 65 mile tow tonight (even tho they are open 24/7). She has no reason to why and was very short. Will never be calling them again ever. Just needed some help with my car. Don’t advertise yourself as something you clearly are not.
I highly recommend All Georgia Towing. Within a matter of a few minutes on the phone with retail manager, Tim Picha, I determined this was the right company based on the confidence Tim gave me on their ability to handle the tow promptly, safely, & professionally. Tim worked with my insurance company on short notice to get this approved. This was a 700 mile round-trip tow. This tow was done the next day. The insurance company couldn’t get it done. I gave up on the insurance company and Tim worked it out with the insurance company directly. Over the last 3 to 5 years I’ve had a lot of experience with tow companies. This is a fabulous company that gets my highest marks.
SPECIAL NOTE TO AAA MEMBERS: Suggest call to All Georgia Towing Company first, don’t wait for AAA on the side of the road to return your call with a dispatched wrecker. After contacting All Georgia Towing, then you call AAA and tell them you want to use this company. If you call All Georgia Towing first you won’t have to wait. If you call AAA first, you will have to wait. This is very important to remember. My family has been towed in Mississippi, Alabama, Florida, and Georgia in the last five years so believe me I know. All Georgia Towing will not leave you in a lurch- they will communicate and get the job done.
Overall, this was a great experience from beginning to the end. I was able to get through to a real person within seconds. When I called other towing services in the Alpharetta, Georgia and surrounding areas, most of the companies had no one to answer the phone. Even though they were representing themselves as 24 hour service. The young lady excepted the call and took in the order in a quick and efficient manner. She told me it could be one hour and 30 minutes before someone could arrive. Now, that may sound like a long time, but I was being told that the average wait time was between two and five hours. Here I am in the dark, and I am told 2 to 5 hours by the other companies. Not only did they tell me a decent time to wait, they actually showed up in about 30 minutes. They will be saved to my contact list. Thank you very much for excellent service!
Mike C. (tow truck driver) was very professional and made me feel comfortable from the moment he drove up. I had a very silly accident, but he didn’t judge. He just said, “things happen” and helped put things into perspective (No one was hurt!). I will definitely call/request him again if/when the time comes. He was the best!
Ryan was assigned driver; Ryan was friendly, on time professional well manor offered me water and made my vehicle. He was excellent; he let me know this was only his 2nd day with the company in the truck by himself, although he had been towing for about ten years. I don't usually leave reviews, but he made me feel better after having a hectic day!
My daughter broke down on her way back to KSU and needed a tow back to our mechanic in Mcdonough. The driver was prompt, professional and courteous as was the dispatcher who took my payment over the phone and provided an accurate receipt. They delivered the vehicle safely and quickly. I would definitely recommend this company.
Just wanted to give a big shout-out to Stephen who responded to my AAA tow request a couple weeks ago. He was prompt, courteous, and very gentle with my Mom's Mercedes that wouldn't start. He towed it to my mechanic, Ming's Auto Service, quickly and efficiently. Loved his kind humor via text and phone, too! Thanks so much, Stephen! I'll be calling All Georgia Towing again because of you!! Take care!!
These pictures show what happens inside of an engine when a piston lets go when it is spinning faster than it can handle. Georgia Towing came to pick up my manual transmission rear wheel drive car on November 6th, 2021. I have video proof of the engine running on November 4th. Their driver made a careless error and forgot to check that the transmission was not in gear before he towed the car. Georgia towing declined to take responsibility for the damages caused to my vehicle as a result of towing a manual transmission rear wheel drive vehicle in 1st gear with the rear wheels dragging on the ground, and as result of that mistake, the engine was engaged with the transmission while the car was being towed and moving at speeds much faster than the rotating assembly could handle. The piston on cylinder #1 let go and threw the rod through the water jacket. I provided video proof to the towing company of the vehicle running perfectly 48 hours before the vehicle was towed, the vehicle needed a clutch replacement and therefore could not be driven between the time it was running and the tow. There is no way that this damage was caused by anything else. Georgia towing declined to take responsibility claiming that this type of failure is not possible from towing the vehicle in gear. They know that I can't prove it so rather than do the right thing, they have decided to take the low road and run away. The case is still open with AAA. Just wanted to leave a review so that other potential customers will be sure to double check the tow truck drivers work especially if you have a rear wheel drive manual transmission vehicle.
Update: in response to the owners reply below. I'd be happy to have you come and sit down with me to review this video in person and you can explain to me exactly what you mean by mechanical problems. The simple fact that the engine was running in the video is enough to prove my point, because it sure as hell wouldn't even turn on after the rod punched a hole through the water jacket. That's not something that is going to happen from sitting running at idle. Instead you sent your half asleep, over worked inspector out that made excuses for a month and a half to come look at the car. Tons of cars sit unused for years. That doesn't prove anything. Once again, it is completely impossible for this engine to sustain the kind damage shown in these pictures sitting at idle. The ONLY explanation is that the engine was spinning well beyond it's mechanical limits and the piston let go and the rod punched through the water jacket. That is impossible for me to have caused. Again, you are using the circumstances to avoid responsibility to compensate me for the damages that your incompetent driver caused.
I didn’t catch his name unfortunately but the driver made what was a terrible morning a much better one and he didn’t even tow me. AAA was originally called to replace my battery but when the techs got there and did their thing, they told me my less-than-6months old alternator needed to be replaced and called the tow truck. This dude came within 30 mins, was SUPER reassuring and when he jumped my car to put it in neutral told me the best news of the morning - I just needed a new battery. Gave me some recs and then sent me on my way to get a new battery. Car has been great and I’ve noted this company because even though AAA has continually screwed me over in awful ways, this company is fantastic. Thank you again!
I had a flat tire on Thanksgiving evening. AAA came to change the tire; however, the spare had an air leak and was not usable. All Georgia Towing Was there within minutes and promptly loaded my minivan onto their tow truck. Special compliments to RYAN R. !!! He was extremely courteous and helped me safely into the tow truck cab. He’s absolutely an asset to this company. Thank you
After being quoted an hour wait time from AAA, the tow truck arrived in about 30 minutes. My friend’s car was in a super weird position in the parking lot but the driver was able to finesse the car onto the tow truck with dexterity. He was professional and very friendly. He even took the time to look at the vehicle and help her figure out what might have happened. Will definitely recommend to others!
"Neil" from All Georgia Towing was very professional, curious, and knowledgeable. Recently I needed my car towed to a shop because I wanted to purchase a new tire. My tire had completely gone flat. Neil came with his tow truck and informed me I did not have to have my car towed, but he would gladly do so if requested. Immediately I could tell he was not trying to scam me. So I asked him to tow the vehicle and he did. Even though I was not driving an expensive vehicle, (2001 Chevy Cavalier that's on its last leg), he still took great care and tenderness to my vehicle as he loaded it on his truck. Even more so, he showed the same amount of care when he unloaded it from his tow truck. My vehicle has been towed by other facilities before, and I can not recall how anyone showed such care like "Neil" from All Georgia Towing. This says a lot for this company and the people they hire. Trust me when I say this because of my experience with this company, they really do care about your vehicle and your vehicle concerns.
Had an awesome experience with All Georgia Towing today. A driver from another company had already tried to jump my car, but couldn't get it to start. I was preparing my mind for the worst. Lee, with All Georgia, got it started on the first try! He allowed me to drive it around to see if I was comfortable enough with how it was running to drive it somewhere myself to have the battery tested. He was professional, helpful and saved me a lot of time and money! I will use them again and highly recommend you do too!
James did an amazing job towing my car off the side of 400 yesterday. He was so skilled and comfortable (the cars were whizzing by so fast!), he got me hooked up in record time. I couldn't believe how fast we were on our way. His compassion began from the moment he heard the distress in my voice when I picked up the phone for his initial call. He went above and beyond to make sure I was safe and comfortable. And his truck is awesome! Compact and easy to both hook up/maneuver/remove. I highly recommend James Murner with All GA Towing.
This is probably the best experience I have had with a towing company. First off, I was receiving a call from them while still speaking with AAA. Driver showed up 15 minutes before quoted time, attempted to repair my vehicle so that I could drive. This is the first time I ever tipped a tow truck driver. Keep up the good work. His great attitude reflects kindly on the company he works for. Good job All Georgia Towing
I had a dead battery on my SUV and couldn't get it out of park. Max came out and was so nice and friendly. When he got here I accidentally locked myself out of the house and he was so patient with the situation (luckily found a way back in to get keys). He then quickly was able to get my battery started and explained why I couldn't get it out of Park and what to do next time. He was professional and knowledgeable. I would highly recommend them! Thanks for helping me out today!
Quick, professional, courteous and careful service. Needed to transport my disabled car for service. Keith Demery arrived ahead of schedule and took great care loading, transporting and unloading the car after filling out required paperwork. He was pleasant and handled that big tow truck like a real pro. Thank you so much! I will recommend All Georgia to family and friends.
I was assured by both AAA and All Georgia Towing’s dispatch office that someone would be to me in an hour (maximum time) or less. After the hour passed the dispatcher called and said the driver was still nine miles away and they thought it would be 20 minutes more but weren’t sure with traffic. I asked for a manager and the dispatch manager was unapologetic and said they were the only provider for AAA in the area when I asked why they would accept a call when they couldn’t provide the service timely. If you are unsure of whether you can be somewhere in an hour then simply say it might be longer. I missed a very important event and would have made other arrangements had I been told they really had no idea how long it might be. The dispatch manager then retaliated by cancelling my service with AAA so I now have to wait another hour. I find it very passive aggressive and unprofessional to respond to a reasonable customer service concern by cancelling. I didn’t raise my voice and I wasn’t insulting I simply said I thought it was unprofessional and I was going to let AAA know about the unreliable service. I called her back to ask about the cancellation and she then denied having cancelled me which is simply not true.....PS just got a call from the driver from their competitor who was very pleasant and is going to be here in 30 minutes—ahead of schedule. That is how you do business. I will never use All Georgia Towing again.
Great Experience. Very friendly staff. I was notified immediately after I contact AAA through their app. The driver, Rusty, was extremely professional and courteous. He let me know he was on the way and answered all my questions. I felt like my car was in safe hands.
Above and beyond! The truck was clean inside and out. The driver was clean, friendly, and went above and beyond to help. The driver called to make sure that my family and I were safe beforehand. The driver made us feel like family throughout the entire process. When the driver arrived he brought a cold bottled water for each of us on that 90+ degree Hotlanta day. The service was quick and professional. I have never enjoyed being towed but All Georgia and their employees set the bar high for any future towing experiences. I would highly recommend All Georgia Towing to all my friends and family.
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