I've exclusively purchased all my auto parts at O'Reillys for probably the last 15yrs or so and I buy a lot of parts. My brother and I have a shop behind the house and we buy and fix up some cars. Then there's the race car of my brother's son in law that practically eats part's. I purchased a Super Start battery for my 07 F150. Not long after I got it the battery went bad and it was replaced under warranty. Not to long after that the replacement battery started having problems. I took it to the store and had it tested and they said it was ok. It was still under warranty at the time. I did some troubleshooting and couldn't find a problem so, I had them test it agian and they said it was okay. I had shoulder surgery in January and agian in July so couldn't mess with it. A couple of weeks ago I had them test it they told me it was ok agian. I decided to get it tested somewhere else. I had Batteries Plus and AutoZone test it and both said it was bad. I took it to O'Reillys and explained my circumstances to Chris (salesperson) on August 16th. He told me it was out of warranty which I knew but, I explained that I had brought it in several times when it was under warranty and it got misdiagnosed. He told me he could give me $20 for the core like he was helping me out. I told him that would be the case at any store. I feel like he was trying to mislead me like he was helping me out. We talked to the Manager Jessica and she said there was nothing she could do. It didn't seem like a big deal to her. At this point I felt that O'Reillys was particularly responsible since they had continuously misdiagnosing the battery. Had she offered to participate in any kind of meaningful way or even acted as if my business was important to O'Reillys I would have been satisfied. They should attempt to look at things through my eyes. Ihad been sold two bad batteries and spent a bunch of time running back and forth. Not to mention the time I spent diagnosing problems that weren't there. I explained to her that since my business didn't seem important to O'Reillys then I would no longer be doing business with them. So, I have spent my last dollar there. I left the store went directly to Auto Zone and purchased a new Durolast 36 month battery. When I was the manager of the Dodge dealership we did our aftermarket parts business with ya'll and I couldn't even guess the thousands dollars I've spent there through the years. Someone should teach that young lady how to deal with customers. Even if she couldn't do anything showing concern and appreciation for someone's business doesn't cost the store a penny. By not doing so it just cost the store thousands.
My nearly 5 year old battery was on its last leg. Managed to get my car started and drove to O'Reilly's and had it tested. Battery was bad and they had the replacement I needed. They installed my new battery and I was in and out in about 20 minutes. Thank you to Jessica, and the young man who installed my battery. These 2 folks were very friendly and knowledgeable, and made my day!
I’m from out of town and of course my headlight died. I’ve surprisingly never had this problem. I went in the store and employees were very nice and helpful! The district manager just happened to be spending the day at the store and even helped me change my headlight. I was extremely grateful. Everyone one at this location is very friendly!!! I would highly recommend their services.
One rainy night in Georgia I dropped in for wiper blades for my son's 2001 4Runner. They also had the hard to find rear wiper blade for my 2013 Crosstrek. VERY helpful and friendly.
The manager Tiffany was willing to help while being short handed when all other parts stores weren’t especially in a bad situation. Thank you and your employees tremendously for going the extra mile.
The last three times I have dealt with this store were so bad, I won't go there again ever. Parts never arrive the day they are supposed. This last time the part was a day late AND wrong. And don't believe their website. In stock doesn't mean in the store apparently. Good riddance
Not pertaining to the local store which is great however I placed an online order which promised “Free Next Day Delivery” which was neither and totally fouled up our travel plans. I will not be doing ship to home orders with O’Reilly’s ever again!
Called them looking for transmission fluid they said it would be $5.99 went in and it was $7.99 then a girl named Peyton was very very rude and the things she said to me i will never go back there for anything ever again
The staff is very friendly and knowledgeable. They were able to save me money by running a free diagnostic test. I was very pleased with my service. I will continue to use them in the future.
