Pull-A-Part, headquartered in Atlanta, Georgia, is an award-winning family business serving the do- it-yourself, used auto parts market. By developing a unique operating system based on customer service and environmental responsibility, Pull-A-Part has transformed what was once thought of as the junkyard into a sustainable recycling business. Founded in 1997, Pull-A-Part operates a network of 25 used auto parts superstores in 12 states. The company has been acclaimed for outstanding corporate citizenship by federal, state and local organizations.
Hours not specified
What clients say about Pull-A-Part Corporate Office in Doraville (GA)
Worst experience ever we have an agreement that was sent in writing after verbally agreeing to the sale of my car. Was told that they would pickup, only to have my entire day sitting waiting with not so much as a sorry we need to reschedule. Then to keep sending me emails saying that my quote will end if I didn’t accept. Called them with no real concerns about me losing money by waiting for them to show up. This isn’t cool nor professional behavior. I understand that you have haulers and they have schedules but seems like there’s a lack of structure. Which is very inconvenient for us who were trying to do busy.
Reference # 3446925
this review is for the buying a junk car section only
After schedule failures, hangups, and a façade of customer service I can’t do it anymore. I’m not saying they lie to me. I’m just saying they didn’t keep their word.
My reference number was 344-6925.
They were given more than adequate opportunities to make this, right
Don't buy a car from pull a part. They will lie to you and tell you there is nothing wrong with it just to get commission for the sale. I bought one and was told all it needed was a front end alignment. I guess that's their way of saying it needed a whole front end. I almost wrecked on the way home several times. Corporate office won't do anything to help either. Salesman won't get in any trouble either so don't trust him. He's a liar and a thief. He took advantage of the fact that I'm a woman and didn't know about cars.
Horrible place. Bunch of crooks pushing up the price on items, website says one price and in person it's a different price. They basically wasted a hour of my life. I will make sure I tell everyone. Don't buy from here save your money and goes somewhere else.
Amazing if you go get parts..... BUT....
trying to get a human on the phone to clarify hours is impossible. There is conflicting info online for hours...Google maps say 4p & 430p, website says 5p & 530p...but not a single human would answer except to sell a car.
They transferred me and said I would get an actual sales person. Instead, I sat on hold listening to an annoying and overly perky recording with horrible background music until I couldn't take it anymore and hung up.
Seriously, y'all need a better informed recording if that's all I can reach on the phone.
And if there could be an option to tell off the annoyingly chipper non-existent female on the selection menu, that would be great as well. Plus, it may save real humans from irritated and aggravated customers bc we could cuss out the recording instead!! Just a suggestion.
To whom this may concern;
I went to Columbia, SC yard because it had on the site a Dodge Nitro,(hard to find at PullaPart)when I arrive from Fort Mill,SC (over 80 miles 1 way)Got my tools and walk all the way to the back of the yard,(most Fait/Chrysler are) it wasn’t on the yard. Went back to the main building and talk with the person in charge.
Was told that once it’s been removed there’s nothing they can do. Even though it was in the scrap pile area. I went to the parking lot and email them about all the action. Was told I would hear back within 24 hours.
After one week. I was never contact about my email about the inventory.
It’s a shame Y’all didn’t have gust or dignity to get with me.
I use to recommend PullaPart but not anymore.
It’s evident customer satisfaction doesn’t matter
Why do you post a closing time of 5:30 but really close at 5:00?
Response: Yes I understand you guys are trying your best and I appreciate that, but when your employee gets an attitude and starts arguing with a guest over what time it closes, that is unacceptable. If I do go back to pull a part, I guarantee you there will be a dispute with your associate and I. There are opportunities for this company to be better. Whether it's in the office or at a site, every associate is a representative of the company. Unfortunately, it is evident that you train your associates poorly, but it is not his fault, this is managerial issue. I do appreciate your invitation to return, thank you.
Spent half the morning pulling a seat from a car. Then get to the counter and they said I have to pull the air bag out of the seat. They can't sell them with the air bags in them. That would have been useful information before i wasted my time. Maybe that should be posted on the website, along with other rules about items on how they are sold. I'm done with pull-a-part!
DON'T DO business with this company/corporation. They do not care about the customer at ALL! They changed my life for two months by scraping my title due to employee error. I was left without a car, job, and a way of life that I was accustom to. After it was all said and done they offered me two free passes in and 15 dollars off a purchase of 75 dollars!? I lost my job and the quality of life that my car provided and all I could get in return was 19 dollars worth of compensation. They are unprofessional and don't care about the little guy. Don't do business with this petty company. They have forgotten the customer who made them what they are. Never will I do business with them again!
The woman at the desk Priscilla P has awesome customer service. Very pleasant and always smiles. Whatever they're paying her she should get a raise. They need to keep her been delivering for years and no one has been as pleasant as her. Continue to be great.
I use to like dealing with Pull-A-Part until today. Corporate policy of not being able to use a Dremal is bull. As a tradesman for over 35 years, I understand safety and practice it well. Using a Sawzall in this location and on grade 8 bolts is not happening.
I purchased a bad transmission , with warranty , brung it back , I can't get no refund & the don't have the part , no pull a part store in Georgia has this 4r70w trans for a expedition. So I was told per Sam one of there employees that I could take the core back to any pull a part with the receipt. I attempted to take the core to the Lithonia store where I was told that I can not have my core money unless I purchase a transmission that pull a part can not provide , they have all my money & I have nothing at all ! This robbery !!! #pullapartatlanta #pullapartlithonia #pullapart #robbery #nocustomerservice
Website
