I want to take a moment to leave a sincere review for Natasha at Barrow’s Wrecker.
When I first walked in, I’ll be honest — I was a little taken aback by the energy. Natasha gave me instructions on how to locate my vehicle and explained the fees that had accrued over the two days it had been there. I followed her directions and went to find my car.
As the day went on, I spent several hours in and out of the office trying to arrange transportation for my vehicle. I had multiple tow companies scheduled — first through my insurance and then through my own efforts — and the entire process became incredibly stressful. I truly felt like I wanted to cry and scream all at once.
At one point, I paused and looked around. I saw so many different people coming in and out — all with different personalities, different stories, and different levels of frustration. I realized how much the women behind the counter have to handle in a 24-hour establishment like this while still being expected to remain professional. In that moment, I understood that the initial energy I felt likely wasn’t personal at all — it was simply a reflection of how human it is to manage so much, all day long.
Later, my tow company canceled for the second time due to unforeseen circumstances, and I was completely overwhelmed and tapped out. I assumed the staff would be careless or impatient, since the situation was out of my control and continuing to drag on.
But I was wrong.
Natasha showed me genuine kindness and grace. She offered a smile and extended compassion when she truly didn’t have to. I can’t even explain how much that meant — I went back to my car and cried. After the past couple of days dealing with the aftermath of a wreck, that small act of kindness meant everything.
Thank you, Natasha.
And thank you as well to the other brown-haired woman working on 1/28/26 (I didn’t catch your name), along with the two gentlemen — the bald gentleman and the older gentleman — who helped me locate my car and asked if I was okay.
Above and beyond. My granddaughter said they went above and beyond to help her get off their yard. Tow companies, especially ones that tow for the police are not known for being nice or accommodating in anyway. These people did exactly that and we are very grateful for it
It was a horrible circumstance that brought me to this place, but it was a very, very pleasant experience. From the lady who answers the Phone with the beautiful hair all the way down to the boss man Jason, who literally walked the lot in the rain to help me get gas and air in the car so I can get it off the lot. I’ve never been more grateful than I am in this moment. Simple acts of kindness will truly change someone’s life
GSP called them for my tow post accident. I just came today to get my things and release my car. They are super friendly when you go in, then you also have the option to use a cart for your things (use it). The lot is HUGE and it’s easy to get lost. Make check points for yourself like the motorcycle by the pole. Would use them if I was In this area again.
Friend wrecked his SUV this towing company is wonderful to deal with They even went past their time to be open or whatever waiting on another tow company to come, that never came.And they still helped out great company.A hundred percent recommend.
I know that most of the time it's not a good reason to use a wrecker service but if you have to, these are the folks to use. Everyone I have met in the office made this experience so much better when it was already bad. I totaled a very important car to me and had a bunch of issues with getting another wrecker service to move the vehicle. They were super understanding and compassionate and even helped me locate another service after hours because they witnessed me waiting for hours on someone that may or may not show up. They got everything in line and set up for the company they got me in touch with and was picked up in about 10 minutes after waiting for over 4 hours on the other company. Genuinely wonderful people. I hope I don't see them very often but I am very happy with my experience.
My husband had a wreck in our big truck these clowns came out picked up the truck and a loaded reefer trailer that was loaded. They would not let anyone take the trailer to deliver that frozen load said bill had to be paid. So now that load is on their yard. They are charging us over $20,000 for towing and clean up. Absolutely outrageous fees. I will never recommend their service not now or ever. Office people not very friendly and will not work with anyone they tow.
The driver that picked up the Challenger tonight on king springs and South Cobb was a hazard to public safety. Speeding, cutting off drivers. It’s WreckER driver not WreckLESS driver.
My daughter’s car was recently totaled, and during such a stressful time, this tow yard was incredibly professional and kind. Tasha was especially wonderful — patient, helpful, and genuinely compassionate.
It’s rare to find a business that makes you feel comfortable in a tough situation, and I truly appreciate how smoothly they handled everything. Highly recommend.
Horrible Business Practices trying to charge 1200 dollars for 17 days storage management was rude and snoby refused to let me speak to the owner when asked they prey on the poorest people in the Smyrna Ga area This Business uses Predatory Business Practices save yourself some money do not use this business Rude Rude Rude staff Uses phrases like of if you choose to come pick up your car this is at its finest asked for owner and refused horrible horrible Business Warning Do Not Call a Business Trying to Make Price so High you have no choice but to lose your car do not use these people at all Warning
Drivers love to road rage when traffic lights are out after a storm! Followed us honking for like a mile. If you have road rage maybe don’t drive for a job and make a company look bad.
Its very rare when you come across a business with staffing that make you feel like a family member or someone who simply is genuine need of a break. Robert , was especially helpful with trying to work with AAA in getting my car out the lot, and making me feel like the situation was handled by a professional. The other staff members were also very understanding of my situation and also made me feel like I was in the hands of people who cared. We need more people like the people I encountered today
Barrow wrecker came to get my son's car after a wreck late at night. The driver, Chane, was comforting and professional and helped to calm him down. The next day they were professional and easy to work with when retrieving items from the vehicle. Would definitely used them on my own again!
Fast response, quick to handle everything! Cameron tried everything he could to help us before resorting to towing it. Will hopefully never need them again, but will absolutely be contacting them if I do.
When i tell you they towed my car and was still a God send. My car broke down late night on the e/w conn. Middle of the highway. No shoulder to pull over on. Me and my son made it to a safe spot and i was so scared about someone hitting my car considering my lights went out on it and it was in the middle of the road. About 35 min later i came back and my car was gone. Contacted the police and they let me know barrows had the car. From the moment i contacted them every person i spoke to was polite, considerate, and understanding of my situation. They went above and beyond to help me get my car from their yard. Gave me suggestions on other options because i ran into a few problems getting it out. Thank you barrows for just being kind people. Not just one person EVERY PERSON i spoke with was kind. I never felt better handing over money to a business.
We had a problem with a friend's car and it got towed he was in such a bad way and the lady that helped us was so kind and very friendly so helpful and took great care of us. Highly recommend them!
I was helping a friend who's vehicle was towed this morning... Listen Ms. Tasha held my hand and helped me through the process. In a situation I had no ideal what I was doing. Thank you so much for being patient with me
I must say that Barrow was very easy to work with in such a trying time. Mrs.Tasha customer service was impeccable and made the process painless. She was also very informative and did things with a smile. Thank you Tasha
When I was organizing the tow of my car from the facility I called and was told I had to pay in cash. After getting the cash requested, I then went to Barrow to pay for my vehicle. I was the told that I was quoted the wrong number on the phone and that it did not include the “administrative fee” which added an extra 75 cash. Horrible experience especially since I called ahead
My experience with Barrow Wrecking Service was frustrating and unsafe, with potential liability issues and poor customer service.
The lot is essentially a car cemetery, with unpaved, uneven, and rocky terrain littered with glass and sharp metal. If you’re over 65 or have physical limitations, bring someone strong with you—this place is difficult to navigate safely. I couldn’t even open my car’s front driver’s door and had to climb in through the back passenger side. The front passenger door was so close to another vehicle, with sharp metal sticking out, that it posed a serious safety hazard.
Despite being shown on a map where my car was supposedly located, I had to walk the lot twice to find it. There are no markings or sections labeled, making the process unnecessarily difficult and stressful. After a traumatic car accident, the last thing I needed was to pull a wagon uphill and struggle through a hazardous lot.
Customer service was severely lacking. I called Ginger, the representative, multiple times while walking the lot because I couldn’t find my vehicle, and her only solution was for me to return to the office and wait for someone who wasn’t even on-site to help. People who have just been in accidents are often physically injured and emotionally drained. They should be treated with kindness and compassion, not left to fend for themselves.
Additionally, I was told by my insurance adjuster that my vehicle’s contents would be bagged, but this was not the case. I was completely unprepared for the effort it took to retrieve my items. Once I returned to the office, Ginger asked me to list everything I had removed from my car. This would have been helpful to know in advance, so I could keep track of what I took out.
Barrow Wrecking Service needs better organization, safer facilities, and customer service training for staff. I would not recommend this place to anyone, especially those recovering from a car accident.
So thankful for Tasha and Mike. They were patient and helpful in supporting me in retrieving items from my friend’s car. Mike offered prayers, helped me with taking off the license plate, and Tasha walked me through the steps I needed to support my friend. They made a challenging day bearable.
These people are RUDE and RACIST! I went there to pick up my semi -truck and from the time I stepped into the office I received a very cold and unaccommodating welcome from the receptionist. After FINALLY figuring out why I was there, which was simply a matter of typing in my trucks make and model, I proceeded to the lot and after finding my truck there was no one there to assist me until I searched them out for assistance. After finding them, I was BLATANTLY LIED TO from an employee who told me that they didn't have a jump box to jump my truck off since my battery was dead from the truck being on their lot for three weeks. Only after my company's manager called them did they decided to come out w/ not one but three jump boxes to help me start the truck. All of these shenanigans after the insurance had just paid them over $40,000. If you're looking for a reputable tow company who unbiasedly takes care of their customers THIS IS NOT IT! I strongly recommend that you find somewhere else!
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