Called for a part, wasn’t even able to explain what I needed before getting put on hold and then afterwards I was hung up on. Hopefully this isn’t a common issue, though I will be going elsewhere
Excellent Service - Parts are pulled, ready to go, and at an affordable price! Incredibly kind staff, and local to the area. There’s really no need to shop anywhere else for Car parts. Sam’s is all you need!
Wonderful, love going there the prices are in my budget and the lady in the front is super professional, friendly and very helpful. Def recommend sam auto savage to anyone. They very hospitality. Thanks
Great experience. Was looking for a discontinued part for my Caddy....for a long time. Gave them a call close to closing time yesterday. Great customer service. Took my information to research. Called me back promptly this morning as promised to confirm, pulled the part and had it at the front desk waiting for me by 1030a this morning. Gave me a great price. Will come here first next time. Thanks much.
Met Jim, the owner. Great guy! Will definitely do business with him again. Strange to be saying this about a junkyard but he really cares about his business and customers.
Came in looking for a transmission for my car. They had one in stock cracked and bought it. Owner was a stand up guy and said if anything was wrong with it, return it. Unfortunately for me it didn't go as I hoped. Owner took it back and was very courteous. The lady up front was very friendly as well along with the mechanics. Willing to help when they can. This is an excellent business if you're looking for parts and highly recommended them. Hope you find what you need here.
Excellent customer care. Tanya, the lady on the phone took time to listen to what auto part I was looking for and took the part numbers down to do the research. She took time to review the photos of the part that I attached and found the part I was looking for. She then texted me to let me know she's got the part, with photos of the part attached. I was sent the link to pay over the phone, and the part delivery was scheduled for the next day at no additional charge. For me, it was so much easier to deal with them than with other businesses. My part cost 30%- 50% less here than I was quoted at the others. Easy and pleasant to deal with Cobb Auto Salvage.
Jim told me that the used transmission i was looking for is used in about four different mini vans. One of those vans came in days ago in good condition and is willing to remove transmission and deliver free of charge for a reasonable price. Conveniently i was able to pay over the phone.
Super friendly and helpful. Delivered my part to my job the next day . Would definitely look to them for parts in the future. Great people to do business with.
Jim and the staff are the new owners and they are absolutely great. Always have the customer's needs taken care of quickly and the prices are really good.
This will be my third visit today. The first two after my initial call were great, so guess what no need for me to call today. Even if they don't have the part when I get there, just stopping by to say hi is worth the time.
Even though this place had poor reviews I decided to go because I couldn't find the part anywhere else. I called to see what time they closed and Google the address. When I arrived I didn't see anything so I called back to confirm the address and they told me that location no longer exist. The guy on the phone wouldn't give me the new address claiming I wouldn't make it on time cause the stop pulling parts at 1:30 and close at 2:00 and the time I called was like 1:10. I ask could he just pull the part because i really need it I even left work 3 hours early to catch them. The guy told me no and hung up in my face. All I needed was a trunk latch it takes like half of a minute to take it off smh. I guess I will just buy a new one from the dealer. I'd be damn if I give these ppl my hard earned money.
I'm only writing this review because asked to rate my experience.
I was a little scared after reading some of the reviews here, and with my big mouth letting them know this, they asked me to write one of my experience.
It started off simply, like any other person I called around and got an idea of price. These guys were competitive and close. I do personally want to share something I learned calling these guys. When I called them asking them for a tensioner for my explorer I was told they didn't have one. But did happen to have the alternator. When I got there to pay for the alternator, the lady asked me if I still needed the tensioner. I accepted and waiting for a mater of minutes before both parts were placed in front of me. To my surprise I asked why I was informed they didn't have it when they really did? This is the part where I learned something. 1st they have no way supposedly to keep track of tensions really. 2nd they don't always know what tensions will work for my application. 3rd they cant guarantee the condition of the part till they physically verify it(could do it when pulling off the alternator for me.) So I asked how did they know it will work on my truck now? "Simple, we know we have a match for the year, engine size, and the alternator, so its got to be a perfect match." Next question, why didn't you just send someone to check it the first time I called you guys? "Sir, we have to stop a guy from another part he maybe pulling for another customer or work he is doing to check on a part which you may never come to purchase, or the part may have been damaged from the accident, or seized up for as long as the vehicle has been here." This led me to my final question, how do you know the accident could have damaged the tensioner and how do I know its not damaged anymore? "We can see pictures of all our cars and see it is wrecked in the front, and we have tested the part prior to removing it from the truck before presenting it in front of you."
It now makes more sense to me how these guys work. Though over the phone they were quick to get rid of me, I realized when I got there what really happens. Sometimes you have a few calls going and these guys don't like to have calls on hold. I did realize they nearly never had me on hold like some of the other places did. And lastly, it cost them money to send people to check parts someone may never actually show up to buy. I guess seeing things from the other side helped me realize, things aren't always what they seem to be.
I would definitely go back to these guys for they appear honest and knowledgeable.
Sep 09, 2013
Nearest Junkyards to Cobb Auto Salvage-Sam's Used Parts
