I drove 2 hours to get a fuse box assemble kit I was told 150 when I got here they said that its two parts an it would be 300 and it could or couldn't work.. its not 2 parts its 1 and I called many times to ask to make sure of price.. now im without a way to get to doctor because im disabled and my doctors are two far away for insurance to pay for it. Not to mention i take care of a 5 year old.
I had a great experience at Jonesboro Auto Salvage! I came in looking for an alternator, and they had exactly what I needed at a really good price. The staff was friendly, knowledgeable, and made sure I got the right part for my car. Everything worked perfectly after installation. I really appreciate how quick and easy the whole process was — definitely recommend them to anyone looking for reliable parts and great customer service!
I came to get an alternator for my 2015 Hyundai Sonata. I was greeted when I walked in the door, I don’t know much about cars but I described it the best way that I could and the ladies at the desk were able to find the part with no issues. A very nice man from the back with curly hair (don’t know his name) brought me the part with a smile within 10-15 minutes. The part was cleaned up nicely and it was marked for warranty. I was in and out and the customer service was amazing from everybody I encountered. 12/10 and I also left a tip for Micah (curly haired guy from the back). I highly recommend this place to anyone looking for a reliable used part that you either can’t find or can’t afford it brand new!! Thank you Jonesboro auto salvage!!
P.S. I spent 30 minutes there total. Much better than any other experience finding a used part at an auto salvage(junkyard).
They advertise low prices on car-part.com and then when you call they Tell you that it’s actually more because that’s the core even tho they have the same stock number. Bait and switch, it’s illegal and eventually a lawyer that wants to be petty is going to have a pay day out of it.
I used to love this place ! Literally just left after waiting over an hour for them to pull me a shitty ass control arm , I RECOMMEND EZ PULL IN STOCKBRIDGE, they charged me full price for part then told me I can go buy a new boot from advanced . Why pull a part that I have to replace parts on ! DO NOT WASTE YOUR PRECIOUS TIME
Dan and nikki and Brian, Micaleh was absolutely AMAZING!!! I drove all the way from South Carolina to purchase 2 doors for my car and the customer service was just as great as the product and the 4 people listed above went over and above my expectations to ensure that my drive was not in vain.. and I thank them for delivering everything as they said they would plus more! Thank you highly recommended Jonesboro Auto Salvage. Keep up the great work guys!!!
Customer service was not good at all. I paid for a bad part that was on the shelf. After visually seeking the part realized, the part was bad. I have not left the facility yet they still wouldn't replace or return or refund. Then proceed to lie about having to pull apart at that moment in time.
Horrible customer service experience. Walked into building no greeting. Was told to wait outside until they pulled the part. But they had 2 other ppl, another race, nothing was said to them. Waited about 15-20 minutes while they pulled the part. The guy came out & whistled outside as if he was calling an animal. If I did not need the part, I would have left & went somewhere else. They need be thankful for their customers & improve on their customer service.
It is unfortunate when customer service is not honored. It was a 1 hour drive, I purchased a part, a plug was missing. I took it back and was told all purchases are as is, I said I don't see a sign saying that. I was told it is on the back of your receipt. The person was so rude. I would have felt better if as a professional courtesy it was said, "We will honor the return this time, since you were not aware". I won't go there again an I will not recommend anyone else to go.
I called in and was told that they had what I needed in inventory even letting me know how much they cost! I drove 30 mins to this SALVAGE place and the heavy set guy front desk was rude! I walk up told him I need hubcaps for my car Chevy Malibu 2014 we don’t sell them period.. I walk out and said no let me go back and I mentioned the phone call and once another worker was at the desk he begin to ask more questions concerning my request even pulling up the same hubcaps described on the phone call! It make no sense to be a rude person in service! I will never come back here again! He needs to away from customers just lazy and rude
After checking their inventory online, I called on Thursday afternoon for a certain colored body part. The guy on the phone said that they had it in stock but I couldn't make it there before their closing time that day. So, I decided to go there next day in the afternoon. I drove over an hour to get there. The person at the counter said that they will need to pull the part out which would be about 45 mins. So, we left to go get food since I had my kids with me. Then we came back and same person was like " ohh the part you need it all smashed up and it is not usable". Why didn't you tell me that when I called a day before????? Or why did you list a part if it was not good. Totally unethical, unorganized. Will not go there again. Don't trust what they tell you over the phone. They think that their time is valuable,but others are not. Go buy your parts somewhere else.
Nice family owned and ran. It's a salvage yard so it is what it is simple enough. The part I needed was a dealer only antenna mounting piece that without it no radio at all. Yet Ford I would have had to special order and bought. You pull your own parts and they send someone out with you to locate the vehicle for you. Making the process much easier, faster and more efficient. The entire process 1was better than expected. It was a pleasure believe it or not. I got the right parts easier than I thought it would be. Best of all. They said it wasn't a part they would inventory and gave it to me free of charge. How can it get any better than that? Seriously. Hopefully I won't need to go there again. But if the need does arise that I'm in need of any type of used car parts. They're definitely going to be the first place I'll contact without question.
Great staff very helpful and friendly. The girls in the front Chelsea and Nikki specifically are very helpful hell all the girls in the office the parts runner's and mechanics specifically Michael is a very skilled person needs to be in his own a/c conditioned shop area. The way they run it is 100%.. They deserve a raise for all that hard work and help running that place as professional as they do. The owner of the company should be extremely proud to have staff like that to help run the business.
If I could give this place a ZERO star rating I would. I came from 2 hours away because I was told that they had a part I was looking for just to get here and be told that they didn’t have it. What a JOKE. Would NOT recommend this place.
can a salvage yard be a friendly place to visit? Jonesboro Salvage is my local go-to for used parts Brian, Courtney, Dan, Rod and the crew have helped me rebuild my '02 Mustang from a lump of coal (left) to a diamond in the rough (3 pics on right) the convertible top, seats, straight back exhaust pipes and countless other parts I can't recall on all my familycars. From day one they have never once made me feel like the know-nothing-about-cars-girl I really am...
