Barrett's Towing JunkYard in Athens (GA)

0 if I could. The dispatch lady tricked me and said flat rate $75. When driver arrives, he said 50 more for winch. Dispatch didn't tell me that, so I declined service, and they kept my $75. Greedy, snotty lady she is. Don't care about people, just money. Yall forgot to thank me for my honest review! Lol

My daughter was north of Athens when her car decided to break down. It was Easter Sunday at 5pm. We live 3 hours away and do not know anything about the Athens area as far as repair shops etc. I started calling tow trucks closest to her location, one didn't answer, one said it would be 10 pm before someone could get there. Barrett's said be there in about 30 minutes. It actually took a little longer but it was a holiday weekend. The guy running the tow truck called me to get the location and so I would have his number. They were very nice when they arrived and they waited for my daughter's friend to pick her up. They delivered my car to a nearby dealership and must have filled out paperwork for me because the service center at the dealer called me the next morning to ask about the car. I hope I never need another tow but I would definitely recommend Barrett's.

They do the towing for my apt complex, but wouldn’t come to tow a car blocking my apartment entrance because “only mgmt can call for towing”. Tried to explain I can’t get ahold of them because it’s closed, but the rude lady just kept saying the same thing over and over. When I did get ahold of my complex they said that wasn’t true and I COULD tow if need be. Sounded like she was shoving her face with sandwich and wasn’t giving me the time of day. Now I have to wait until next weekend to move my furniture. Utterly useless

My vehicle had to be towed after I broke down. After it was dropped off I noticed the driver side rear quarter panel had a big dent and scratch. Will not be using barrets again.

Great customer service and great prices ❤️

Woman at the front desk shouldn’t be answering phone calls, very rude, not sure if she doesn’t have the brain cells to know that she’s at work and needs to be polite or doesn’t care. Please don’t use this company and support bad people getting paid

I would give 0 stars if I could. They tried to charge me more than they were supposed to,I just laughed about it and they all started yelling at me these three women were so unprofessional and clearly they all were in a bad mood.

The car dealership hooked this tow up for me. They arrived within an hour, backed their huge truck down my very narrow and crooked driveway, and loaded my car quickly. I rode to the dealership and the driver was pleasant.

I didn’t get a tow service but I met Mr. Jordan while I was stranded at a gas station. He did my partner and I a huge service by calling different towing companies trying to get us a long distance tow. He wasn’t able to find anyone so instead he went to grab a few tools and a family member and came back and fixed my truck without even bringing up a price or anything. Him and his uncle are real genuine people. I did give them a few bucks for their time and I can’t have enough praise for them. Thanks guys!

I've worked in a couple auto palaces these guys have towed customers to and I've never had an issue with a single driver. Called to have my own car towed with the discount the business I work for gets and the lady on the phone literally didn't even say anything and just hung up. Love the drivers but customer service lady that I spoke to sucks.

POOR SERVICE or should i say, NO SERVICE!! Okay so i was set up with this towing company through Carmax. My surveillance cameras showed they were outside so i decided to come out the house and meet them at the car. (Left phone inside) The truck backed in, Sat for a few minutes while i stood there waiting freezing my butt off. No one never peaked out or attempted to get out. I have a newborn in the house so i decided to walk back inside thinking the driver will knock if he needs me. HE PULLED OFF!!!!!. i called the company and the woman that answered said they were calling my phone. ma'am i was standing with my car! seriously!. she advised me to start a new claim. i did a new claim with Carmax. and was dispatched to a different TOW Thank GOD!.

Just had my car towed by Barrett’s towing. Jason was the tower and he was incredible. He was the nicest guy I’ve ever met he seems like he genuinely loves his job and his customers. On top of all that, he was early which made my night so much better. Great attitude, proffessional and friendly service, and a job done right. You can’t get any better than that.

My car broke down yesterday and Barrett's Towing was immediately there to help! Recommended by Acura of Athens. He towed my car to the dealer. I forget the gentleman's name that towed my car, but he was beyond kind and professional. Thank you so much!!

AAA selected Barrett's to come pick up my husband's car. My husband had to leave the car because he was late for an out of town work engagement, I was on the way but had a 70 mile drive. The driver from Barrett's was 50 minutes earlier than the projected ETA, got into the car no problem, and sent me pictures of the vehicle so I could know everything was going as it should. I have never experienced a towing service when I was not actually present and he went out of his way to make me feel at ease for the safety of the car. When he arrived at the auto shop he sent me a picture again with the sign of the auto shop in the background. I can't speak to their price point for out of pocket towing, but they are an EXCELLENT AAA partner.

They were not very professional. Charged an outrageous price and we’re not quick at all

Because of the whole night snow, yesterday the road was so icy slippery, and my car slid out the road. I called this company, and after 20 min, they came. I really appreciate their help. Their service is quick and professional, and that guy and girl were nice and funny. I will recommend this company.

Towed my vehicle and I was able to take pic and get other belongings out of vehicle the next day no hassle experience Thank you

My car broke down early this morning. I was able to get fast, professional service, as well as a ride to pep boys to get my car fixed. Very happy and satisfied with my experience. I felt very comfortable and at ease with the help I received.

Waited two hours for the wrecker to arrive for a flat tire and he showed up without the tools to lower my spare! Not professional in anyway. I wouldn’t suggest using this company. Driver stated that I hadn’t waited two hours and I pulled out my phone and showed him as he was arguing with me. Stay away!

Called Barrett’s at 10pm on Friday night and Tyler had Travis to my vehicle in 15 minutes. They made the process smooth and easy. Couldn’t be happier to get great service at a fair price.

Called to get a tow, gave the right info and number to call if anything were to change. Didn’t come at the time estimated because they changed when they were coming, didn't inform me, and missed that time too. Almost 3 hours past the call time and nothing. You’re better off pushing your car to the shop cause I can guarantee that you’ll get there faster than these dunces. Happy holidays y’all!

Barrett's Towing tried to tow my car.... with me standing right there. They proceeded to try to tell me that they towed my car out of a parking deck where it was illegally parked, and they placed it (where I parked it earlier) so they could tow it. What kind of made up stuff is that? Basically tried to strong arm $225 out of me. This place has towed me previously. Their facility smells like a dead body and my car was haphazardly parked and had a few extra dings in it when I got it back. In general, this company has extraordinarily aggressive tow truck drivers that act like they are repoing your car. Genuinely view this company as a scam, they will take every opportunity to charge exorbitant fees. Completely immoral and money obsessed

The 1⭐️ is for Angela and helpful staff, as they very nice when I first came in to pick up my car after an accident the other day (a driver who cut over 4 lanes into mine and I had to brake so fast it flipped my truck on it’s side and the driver fled). I didn’t want a tow but it was police-initiated to get it out of the road. I do wish I had some say or at least was presented with the option to simply tow it down the street to my home, but apparently you have to specifically request this and I was much too entangled in the chaos and getting patched up with the EMS to be thinking about/knowing to ask at the time, which is a policy I feel is unfair to disoriented drivers who’ve just come from an accident. I got asked a million and one questions after the accident from all parties involved except the towing folks. I will never know if this is intentional to get more money or what (also their lot closes around the time most people get off work, so very likely to have a late fee). I had got to the office a few minutes past 5, their close, as my Lyft driver had a glitch and I got there a bit late, 5:04pm. I apologized and asked if I could still pick up my car, she said it was fine, and I paid. Actually decent prices (probable fees not included) However, the staff is EXTREMELY non-communicative, as I was essentially expected to already know their protocols as a first time participant. Particularly still being in the lot due to resolving a flat tire that an employee pointed out that I’d overlooked. This is despite someone picking up their car right beside mine for a late fee, one employee walked by me and said nothing, and 2 more employees who jumped off my car didn’t mention it. I thank and tell them, “lemme call and see my options and I can be on my way.” During the process of resolving the remaining setbacks, it’s relayed to me to go back up to their office. Initially I thought they were offering their help, but it turns out it was more of a ‘being called to the principal’s office’ setup. It was made clear to me that the manager was more concerned with menial business logistics over caring for and ensuring the customer is taken care of, at least in my case. In a most unprofessional and lordly manner, one of the first things he tells me when I come in: “You’re lucky you even got to stay on the lot,” and claimed he was “trying to help me,” yet didn’t even ask me about the situation. 1. I had been focusing all of my efforts to aiding my situation to be gone already. I don’t want to hang around. I want my car and to get on with my errands and day. 2. Would have taken less time if they, the office, had offered any help (don’t expect, but a valid point regardless); all I needed was a jack and tire change 3. I got there already past close, apologized to the employee that was there and was okay with any fees I would incur from this, but why didn’t she tell me this huge protocol of theirs to clear out ASAP? 4. Why didn’t the other 3 employees tell me? Not being nice anymore after being treated as lesser than. I walked out, slammed the door, and proceeded to drive my truck off the lot with a completely flare tire on the rim. Drove across the way and got consent to stay in a residential lot. Called AAA and had them re-route and (gladly) waited longer, little under an hour total to not deal with them anymore. I think they need more competition, as it seems they’re riding some advantages of monopolozation in the local towing services around, as the only other one on AAA is based in Lawrenceville, GA. Besides the general manager, who could benefit from training in customer relations, essentially the rest of the employees were fine or nice in my exchanges. A thank you to First Response Towing for replacing the flat with my spare!

I'm a Lyft driver and William T. came to the rescue in a Jiffy!! He called and was very swift in showing up. He's a guy that goes above and beyond without any hassles. He is the bomb .com!! Call and ask for William. He won't leave you stranded on the side of the road! Bless you 😃

My daughter had an accident this morning and the officer called for a tow truck. I was informed by the officer to leave my contact information and instructions of where to tow, which I did. When I called the body shop about the vehicle I was informed it hadn't made it. When contacting Barrett's office I was informed that I'd be paying for two tows because I didn't supply my contact information correctly and I also didn't follow their procedures that only they know. The office is unapologetic and left me with a feeling of being stolen from. Apparently my fault for listening to and following the police officers instructions. Do not use as a professional business.

Even though my truck got towed from my apartment (not their fault) this company came through for me. When I got there, I accidentally left my wallet in my Lyft driver's car. The driver came back and hid the wallet somewhere other than the car and found a way to make my Tile tracker not work (tracker said it had been in the vicinity) but it was nowhere to be found. The workers took note and closed the gate to stop the driver from getting out and tried helping as much as they could, even police got involved. I could not pay for my truck to get out because my cash was in my wallet, but the owner gave me the opportunity to come back later to pay once I had everything back in check. As a college student, I was in a pickle but I was so happy the owner let me do this, I came back the next day to pay and let him and his team know how grateful I was to let bail me out after the messy situation. They truly care for the community and are a great team of people.

They work with apartment managements to scheme and tow cars out of “illegal spots” that aren’t actually illegal from apartment parking. They are a rip off. Worst of all they are kinda far from my apartment so I had to drive a distance to get my car back. DO NOT WILLINGLY GIVE THESE GUYS A PENNY