I called Barrett Towing and told them what I needed, she first told me it would be about a hour to an hour and a half, but she would try to get someone there sooner. Someone came within thirty minutes. Thanks for your great service.
Ive used Barretts a long time now. For my guys at my company and for me. The young lady that answers the phone is awesome. Very helpful and responsive. The drivers are great too. Always text me updates and delivery completions. 5 stars
Had a great experience with quick service, prompt retrieval with reasonable pricing. I hope to never need it again, but if I do, I would use them again.
The driver, Mike, was very nice, professional, considerate and knowledgeable. He was Johnny on the Spot and was there in no time to pick up my motorcycle. Much appreciated! Y'all are awesome! Thank you!!!
A buddy was pulled over in a scooter no license no insurance free one night stay at the local ja..so that fri we went to get the scooter the office lady was super nice. So recommend these ppl..
Great service even on a short notice got my vehicle where it needed to go at a very good price. Tyler is a great guy and so is the tow truck driver that helped me out very skilled
So very impressed and pleased. The receptionist and driver were both super friendly and nice! I was referred to Barrett's and recommend to others and use in the future.
I have patronized Barrett’s for 30 plus years. I called today and was charged $75 dollars for. 1:00 minute jumpstart. After my car cut off I asked the guy to leave the portable starter on, he said “it’s running. I gave him a $100 bill he said he did not have change and neither did I. He became a little bit upset say “ no one uses CASH anymore. “ ANYWAY, I had the driver follow me to Walmarts on Epps Bridge Road to get change. In the meantime my (z) ELECTRICSL LIGHT was on. The driver did not show any concern, he was worried about the next client. I am a Black older (75) young looking female, the TOW DRIVER was a 45’ish Black American from New Jersey. I was sooo surprised how “ CURT” and impatient with me. I know the BARRETT’s and the grandson damaged my driveway post but I was very lenient and told Daddy Jr Barrett to just repair the post and not REPLACE it which would have cost $300-400 dollars. I am very disappointed. I have AAA but did not want to wait 2hours on them. I will stop PATRONIZING BARRETTS AFTER 33 YEARS!
They were very prompt and courteous on phone and Mike the driver was stand up guy with respect. I highly recommend this company.
Retired Army
Edward Patton
I was told Mike would be there in an hour and it only took him about 20 minutes. He helped us get our truck out of a ditch. He even stayed to make sure we fully got it out. Would definitely use again
Great service, friendly driver, gave great service and advice and got my car to its destination safe and sound taking extra care to not further damage my vehicle more than it was. 10/10, will be calling again if needed.
Kevin was awesome! The response time of Barrett's is great! Arrived quickly and provided guidance/advice on places for our car repair. Thank you for helping my UGA student!
Incredibly frustrating company to deal with. Called to ask for their services that are included in our contract, and the representative was very unhelpful. Told us that we could not have them come out because the cars that were illegally parked were residents. When we informed them that they were not indeed residents the representative then went back and said that it actually doesn’t matter. We were told to contact our property management. We then contacted our property management and told them our situation, which they told us would qualify for a proper tow. We then had a three way call with our property management and Barrett’s towing, to which Barrett’s towing said they still wouldn’t come out. Long story short, I can’t leave my property because my neighbors illegally and improperly blocked in all of my roommates, and Barrett’s towing will not come out and help us. Worse yet, they are the only company that we can contact since we are on private property
Super fast and good pricing. Steven (if I got the name wrong, I am super sorry!) was great and friendly. I felt like I was taken care of from the start of my phone call to Barrett’s until I was dropped off with my car. Made my terrible day a little better. Thanks yall! Will be using again probably soon to tow my car to the shop, haha!!
Barrett was able to dispatch a driver almost immediately when other local companies gave me 75 minutes up to 2 hours. I understand that these companies were busy, as was Barrett. I was told that a driver would call me when they were on their way, which he did. He also gave me an ETA for the tow which was also accurate. Barrett didn't ask for payment until our vehicle was actually on the tow truck about to head to us. I don't know what the going rate is for a tow any longer so I can't make a knowledgeable assessment. Their driver appeared and behaved professionally. If needed in the future, I would be hapoy to use Barrett Towing again.
My daughter car had problems while she was at school. Barrett’s Towing provided excellent and timely service. The dispatcher help my daughter through the process. The tow truck operator was also excellent in helping my daughter get her car to the repair shop.
Service shop said they were the best in town and only one they would recommend. They came fast and courteous and price was fair. Only one I will use going forward.
Called in and spoke with Jennifer, very friendly and helpful. I was pleasantly surprised at the cost and thankfully I waited less than an hour for the tow truck. Jason called and said he was on the way and was kind and professional on arrival.
The front service was courteous and quick setting up the pick up. The driver had a humorous personality. It was an overall pleasant experience at an inconvenient time.
Call them Wed night because my car was dead at work. Said they could be there in the morning to get it and take it to the shop for me told them that was fine. They came at 720 am Thursday got it and got it to the shop early enough so the shop could get it looked at. Driver was nice and professional. Would use them again if I need a tow.
Customer service was very polite and answered quickly. My tow truck driver, Kevin, is knowledgeable and friendly. He offered advice and was patient in his approach to securing the vehicle with some difficulties. I had to wait for the correct truck to be available but I was glad to have a customer oriented experience and also a great conversation on the way to the shop.
Great experience with Barrett’s. Very nice dispatch and they arrived within a short time of their estimated arrival and towed our car to dealer. Incredibly reasonable pricing especially given it was a weekend. Driver was super polite and worked quickly.
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