I do apologize I don't know what the gentleman's name was that helped us today,but he was very professional and it took him no time to get us to the dealership.
The payment process was so quick and easy...
I'm waiting for him he called and said have yuo received a text?....I was ok the next thing I know he was gone! I keep trying to catch up with this new technology but it just keep beatening me up.
Vehicle was towed. I tried to follow up about getting the vehicle out of impound and I was put on hold for over 30 minutes. I even called back twice and still nobody picked up the phone call. If you need a tow and want your car back, don't use SAPPS!
We were taking our Fifth Wheel Grand Design Reflection 303 rls out our driveway, not realizing that it was not fully locked in the hitch. As my husband began the turn, it slipped out and landed in the back of the truck. After 2 to 2 half hours of trying to get the truck straightened out, I called Sapp’s Wrecker. I admit I was in a panic by this time. I spoke to several people and finally got to Tucker. He responded he would see us in five minutes. He did and got to work. My husband was elated and with Tucker’s help, we were hooked up and ready to head out the following morning. Thank you Tucker and Sapp’s Wrecker.
Been living in Effingham for 26 years .Only 2 times in my life using a wrecker company . Both times were with Sapp's . Both times were absolutely top of the line great service .Thanks to Sapp's for helping me
They towed my vehicle, put it in a safe place. When I went to retrieve it, they helped me try to start it. Then they towed it to my mechanic shop. They have always been a great company and had awesome service!
Very professional and quick respobse time. Very reasonable rate for what was needed. Tow truck showed up in less than hour. Would give 6 star rating if i could
Called in to inquire about a tow and had the absolute pleasure of speaking with Alexis. End up having to call back and had an even more pleasure speaking with another dispatcher (I didn’t quite catch the name she was extremely soft spoken) who sent me an awesome driver name Eric. All around great dispatching and driver. Highly recommended tow company
Mike and John were fantastic to work with! From start to finish, they were professional, quick, and incredibly helpful. They arrived promptly, handled everything with care, and made a stressful situation so much easier. I truly appreciate their kindness and top-notch service. Highly recommend this tow truck company if you ever need reliable, friendly assistance
Great experience! The car was delivered back to me very quickly. The tow driver, Rick, was very helpful. Will definitely use Sapp's again if needed. Everything was excellent!
My wheel flew off my car when I turned into a gas station. My destination was the dealership I was going to buy failed to make it there. I was less than a mile from it and they gave me a discount from the normal price. The whole hookup and drop off was less than 30mins with a 20 minute response time
Great company. My tow driver was on time and efficient. This guy really knew what he was doing. Everything was smooth and easy. Would definitely recommend
Unfortunately, my experience with this wrecker company was very disappointing. The driver’s demeanor came across as rude and abrupt, and the staff member we spoke with was unprofessional. While we remained polite and patient throughout the process, the overall service left much to be desired. I hope they work to improve in the future. But from the looks of things I highly doubt it.
Yall just have the most incredible staff ever, Alexis was so amazing!!! Kind, patient, and helped ease my mind in a crisis!!! My amazing tow man was also so nice and helpful!!!! I think his name was Thomas he has a big cool beard, but thank you so much!!!! If you need help give them a call!
So this outfit is out of this world...shows up quickly...then despite giving wrong address the drivers figured it out and was super good about it. Polite respectful and takes the time to make sure that the driver is good...not just the equipment but the driver. Made sure I got to my motel room and that I was good. Couldn't have been a better experience with this out fit. I needed trailwr and tractor towed, so they took care of it and so surprised how fast these guys responded. 2 wreckers with 2 dudes that paid close attention to the equipment they were hauling, of course, but surprised at how they made sure that I was good. Its rare today unfortunately but Sapps ,these drivers are the exception. 20 star review
I had a very disappointing experience with Sapps Wrecker. The woman who answered the phone was incredibly rude and dismissive, showing no empathy for my situation. On top of that, I was hit with hidden fees that were never mentioned upfront — extremely shady business practices. I would not recommend this company to anyone who values clear communication, honesty, or basic respect.
SAPP’S is a fabulous service when you need emergency roadside assistance. The call team was extremely helpful on setting up the service and I cannot say enough about Ray who was my tow service guy! Ray showed up early and really had to work with me to get an extra wide jet ski trailer loaded up. But Ray made it look easy and took great care of me and my boats!
Good business overall. They moved two heavy duty toolboxes for me without me being at the pickup location. Fast and friendly, price seemed a little steep but they were professional and did the job without any damage so I’m a satisfied customer!
On April 24 I was involved in a collision shortly after leaving work. Insurance company called a wrecker service for me. But they wouldn’t be there for over an hour. My boyfriend then called Sapps. And they were there literally within 15 mins after getting off the phone. Our driver even beat the cops there. Ryan showed up ready to make my day 1000x better and he sure did. Since the cop wasn’t there yet we sat and just talked about anything and everything but my car. Smart choice on his part because it kept my mind off what was happening. He went above and beyond his job for me that day. And I’m beyond appreciative. And then everything Sapps had to deal with after through insurance. Guys you are a saving grace and I will NEVER call anyone else. Thank you so much for handling my car and myself with such care and compassion. You made that whole ordeal so much easier.
Our 2020 Western Star 5700 decided she needed a Valentine's gift and her fuel pump imploded on 2/13. First, we had her towed to the dealership. Lesson learned as the dealer tried to charge us more than double the necessary repair hours and time to complete the repairs even after we learned they had the parts in stock.
Sapp's rescued us and towed us to Elite Diesel of Savannah so we could be repaired under budget and quickly be back out on the road.
We would definitely recommend Sapp's Wrecker if ever in need of a tow. They were quick to respond, timely, and fair in price.
I was broke down last night and Sapps dispatched a guy by the name of Shelly Dixon. First of all he is a super nice guy he was quick in getting to me and was able to fix my truck on the side of 195 in Ridgeland SC instead of towing me to our terminal in Savannah. Thanks so much for getting me back on the road so quickly Shelly and you are a great asset to us truck drivers out here! Keep up the good work! I almost forget to mention he allowed me to get in his rig to get warm since my truck had no power!
Sapps towing has pretty good prices and this is my second time using them they were there in my time of need and Mr Kelvin was very professional and kind and help and was here in under a hr after calling.
Thank you
Sapp's Wrecker Service made my 350 mile motorhome tow easy.
I was traveling to Tennessee from Tampa in my 37' Itasca SunCruiser, when my Triton V-10 engine with 46,000 miles, threw a rod, outside Savannah Georgia.
I was able to drive it to a trucking shop. It was there for 3 weeks trying to get it repaired through the Good Sam warranty.
I finally gave in and had to bring it back home to Gator Ford, A RV service engine repair center.
I simply called Good Sam Roadside service they had Sapps pick it up. They removed the drive shaft, secured the rig and towed it to Tampa, all the same day.
Today we will continue the Warranty Work with Good Sam at Gator Ford.
I would highly recommend Sapp's Wrecker Service for long RV hauls.
Form the initial Contact with the office, they made this logistic
nightmare easy. They are the best and the drivers are always aware of safety protocols and are mindful of keeping your RV Clean .
RV Breakdown? Call Sapp's Wrecker Service.
Tim Fleming-Tampa
We were traveling north bound on I-95 near Brunswick and our RV Bus was hit by lightning. It took out all the systems on the RV and our towed Jeep. We called several wrecker services and had a couple come out and refuse the job. Our air system was blown, in gear and no power. One service even charged us to show up. I called Georgia Highway Patrol and their service driver wouldn’t take it either. It took me 2 days and help from the State of Georgia to find Shelly with Sapp’s. I told him our dilemma. He said, “I’ve been doing this for 29 years, and I’ve never been on a call that I didn’t get the job done!”
We drove back up from FL and met him. He worked on our RV running air lines, dropping the drive shaft etc. He hauled it back to Jacksonville and let us know it was there safe.
Shelly was good natured, competent, and efficient.
I’ve given his number to our numerous RV friends. He is a great find if you are in need! Thank you Shelly!
I’m new at being a o/o so when my truck broke down I called my old boss and asked him should I call sapps he was like yes lord So I called the receptionist was very nice and polite. She got right on the job and had someone dispatched out to me! The driver that came his name was Scott. He was very friendly, very very professional, and very knowledgeable about his job !!!!! So with that being said, sapps, have a customer for life, I wouldn’t use anyone else to tow my precious cargo!!
