I called a WEEK in advance to schedule an appointment. I gave the women all of the information she needed, she gave me a price and told me to call the day we set the appointment but 2 hours prior to the time of my appointment that my truck needed to be dropped off at the automotive shop. So I call the morning of, 2 hours ahead, just for her to tell me "oh yeah we can't guarantee you we will be there by that time, we already have so many calls and not enough drivers"... then dont say you can make an appointment when people call you. I purposely waited and called day of like she asked me to do even after she knew I had a set appointment at the automotive shop. Absolutely ZERO kind of organization and ZERO kind of courtesy for a service you "supposedly offer".
Through triple AAA, Watkins Towing responded in a fast, timely and efficient manner. The gentleman that came to help check my brother’s Toyota Camry today was very friendly and extremely helpful. He provided excellent customer service and advised us that we have Toyota take a look at the starter and to let them know the car battery was leaking as well. I would definitely use them again in near future.
Watkins Towing responded to our Lexus Roadside Service a few days ago. Young Black woman (failed to get her name) responded and was absolutely first rate. She know what was needed to get us going... did the needful; and taught us some things about our car we needed to know. Really first rate...and very nice person.
**Title:** Excellent Service from a Friendly Towing Professional!
**Review:** I recently found myself in a tough spot needing a tow, and I was fortunate to have a towing professional who was incredibly nice and helpful. He took the time to answer all of my questions and addressed my concerns with patience and clarity, which really made a difference in a stressful situation.
His friendly attitude and willingness to explain the process eased my worries and made the experience much more manageable. I felt reassured knowing I was in good hands. I highly recommend this towing service for anyone who finds themselves in a similar predicament – you won’t be disappointed
This is a bit of a mix bag, honestly. Let me break this down a little bit more specifically.
The dispatcher: 1 out of 5 stars The tow truck guy: 5 out of 5 Stars
Long story short I had my Honda serviced earlier in the day and the garage did not properly do a fuel line flush. The result is that the car slammed into emergency mode with all of the warning lights going off at once and me being unable to drive faster than 20 mph.
I called the dispatcher after pulling over on a side road and attempted to explain the situation, where I was, and what I needed from them space ( Namely back to the garage that did my fuel and flush.)
Without the help of technology from their website, I don’t think I ever would’ve been able to communicate with this person. They seemed utterly unfamiliar with the area that I was talking about. More than a little annoyed at my problem and generally unsympathetic. I was honestly worried that I was going to be left where I was with no tow truck coming to my assistance.
The tow truck guy: what a world of difference this guy made! A literal beacon of light out of the darkness he arrived, was kind, funny, sympathetic, and super nice to talk to in helping me get my car where needed to go. not only that he gave me a ride back to my house after he towed my car. Legend!
The major Takeaway, if you can deal with the mindnumbing awfulness of going through the dispatcher to get to the tow truck service, I would absolutely recommend it. Take some aspirin, listen to some soothing music, to get yourself through the conversation, Because your reward is a super top competent tow truck experience, which is almost worth the pain of car trouble.
It's hard to imagine a more poorly run operation. Never show, never answers the phone. I was informed by my insurance company that this is often the case with this company and insured road-side-service. Why offer the business if you can't offer a good service?
My car broke down and I used my AAA membership to contact and send a tow. Of course, without warning, it happened on a holiday weekend here in Savannah, GA, where I just started a new job working for the city. I ended up being set up with Watkins Towing and Recovery and they were terrific. I ended up super-satisfied with AAA and Watkins. First of all, I’ve gotten used to having to wait 3-4 hrs for a couple of previous vehicle mishaps, and was dreading it; but Watkins arrived quickly, hooked me up, and had me towed to my destination all in around 2 hrs. And that was during morning rush hour, to a dealership (Vaden) that’s 20-25 minutes drive away in light traffic. My driver was Sam and he was just very cool all the way around, in a hurry but patient with me, answered all my questions and calmed my worries, and warned me about the high cost of certain mechanics (and he was exactly right). I’d hit him up and will use Watkins against, the next time I’m jammed up with car issue. I HIGHLY RECOMMEND.
Never use this service. Matthew told me it was my alternator when he came out via AAA. Instead of letting the battery sit & charge instantly told me my battery was shit and I should’ve never used Walmart. He went on & on about how their $250 battery was much better and cost me a lot of inconvenience. By the end of his horrible sales speech he told me it was the alternator! Dude had no idea what he talking about, I charged up the battery today via Walmart and it’s holding charge. Car is driving fine. All I needed was a jump and instead got the Worst experience ever.
My wife’s car battery didn’t function, but once Watkins called, they were polite, well before time, and allowed me to get her car safely home.
Watkins is reliable and steered me in the right direction even when my roadside recovery call through a company had absolutely no clue. Thanks, would recommend to anyone.
They have saved me not once but twice! Very trustworthy people and I even learned a bit of car knowledge from Jeremy. 10/10 would recommend when life beats you and your car down.
Had a perfect experience, our driver was Rante and he was beyond kind and professional. He made a scary situation much less stressful, I’m very happy to have had him take care of my vehicle! Totally satisfied, thank you so much.
I called another tow company before calling Watkins and they left me on the side of the road for 2 in a half hours !!!!! Ridiculous but Watkins was sooo helpful and the driver Rante Was very communicative, personable, and pleasant. I can honestly say I recommend Watkins 100% Thank you for ending my day on a happy note….. Your Company Rocks in the towing Industry for sure… Again thank you Rante it was a pleasure….
I had a great experience with Watkins Towing and Recovery. They were extremely quick to get to me, and Bante, who towed my car, was awesome. Super professional and just a great guy all around. He definitely made a stressful situation a lot easier. Honestly, give that man a raise (kidding… but not really)!
Watkins Towing & Recovery in Pooler performed beyond my expectations. I needed my car towed to the dealership. After placing the service call and receiving a confirmation text, a very, very courteous lady from Watkins called me to ensure their employee would arrive. Prior to reaching my location, I got a call from Watkins' Rante advising he was near the pickup location. Rante was exceptional. Courteous, knowledgeable, professional and so friendly. Rante asked great questions about the car issues and just overall good conversation. I wish I could rate him a 10... and so polite I could adopt him as a grandchild. I highly recommend Pooler's Watkins Towing and Recovery for road assistance needs.
Had to request a tow through AAA, and Watkins picked up the job. Kevin arrived ahead of schedule, and he was amazing… 5 stars doesn’t do him justice. He was personable, professional, very kind, and takes great pride in his job and service to others. I rode along with him to the auto shop. His truck was extremely well kept inside and out and a surprisingly comfortable ride. I most definitely recommend Watkins, and specifically Kevin, if you have the option. He made dealing with a broken down car on a Monday AM a pleasure for me!
We were literally ghosted by them. Absolutely do not recommend this company. I called them late at night to winch a truck. They told me they’d be there in 30 minutes, We waited—and they never showed up. No call, no update, nothing. When I tried to follow up, I realized they had blocked my number. I even tried calling from my wife’s phone, and after calling twice they blocked her number too. If you didn’t want to take the job, you could’ve just said so instead of leaving us stranded in the middle of the night. Completely unprofessional and unreliable. But thankfully we found another company to get us out and for 1/3 of the price you quoted.
Update 06/19: Since you're claiming there's no record of my call, I’ve uploaded photos as proof. Convenient excuse when you don’t feel like doing your job, huh? I was told someone would be out in 30 minutes — that was at 12:04 AM. We waited. And waited. No one ever showed up.
At 1:57 AM, I tried calling again using *67 because it was 100% clear you blocked our number.
I’m not the type to leave one-star reviews just to complain, but this experience was unacceptable. You left us helpless on the side of the road in the middle of the night after giving your word that someone was coming. We waited over an hour with no contact, no follow-up, and no intention from you to actually help.
If you didn’t want to do the job, you could’ve just said so. Instead, you chose to ghost us and leave us stranded.
We ended up calling someone else who actually cared, showed up, and got us out safely. The people need to know what kind of “business” you’re really running. This wasn’t a mistake — it was a complete disregard for human decency.
This company is top notch. When they say open 24/7 they mean it. Late night early morning everywhere else was closed, I happened to see their business online. I had already called 3 previous towing companies, they answered the phone, on the first ring. They dispatched a driver immediately. Right after they hung up. My phone rang with the driver and he was just confirming he was in route. There was hardly any wait time at all 20min. or less. My driver Mike P was very professional and had my car ready to go in 5min. Watkins is definitely reliable, punctual, professional. Definitely what you need when you need a tow. Definitely will be using them in the future for my towing needs. Look no further Watkins Towing and Recovery will take care of your towing needs.
I’ve used Watkins twice recently and I cannot stress enough how wonderful the entire staff is. The two drivers were polite, friendly and punctual. The office staff were lovely as well. Great company!
Watkins Towing & Recovery was very helpful and made sure we were safe and my care was taken care of on the side of a major interstate I16. The driver (I think Carl) went out of his way to get us to a tire company who could replace my blown tire. He even told us every restaurant which was in walking distance so we could eat while we waited.
Erin, and Murphy assisted me in having my old mustang towed. They were professional and very personable. It was nice to have regular conversations. I did find out out that we were both chihuahua lovers. Yes, I did have my chihuahua, Pebbles with me. However, all she did was bark. If I needed any more tow services, I would reach out to them again. "A" top service. Thank you Erin & Murphy!
Professional, friendly, courteous, and very flexible. One of our children was in Savannah when their car died and needed to be towed to a nearby shop. Jerry responded and was incredibly kind and friendly. He expertly loaded the car. When the AAA dispatch mistakenly provided a wrong delivery address, I was able to easily work with Jerry to correct the delivery address even though I live in New England. It is so nice to know that even from almost 1000 miles away, Watkins Towing was able to provide me with excellent service and peace of mind.
Yesterday my wife's car needed to be towed. Went on AAA site for a tow . Watkins towing took the job. Within minutes I received a call from Brittany the driver, who said she'd be there in 20 minutes. She showed in 15 minutes. Brittany was very professional and friendly. You could see her truck was clean and professional. She was very focused on making adjustments so everything was correct going on the truck and coming off. Her display of professionalism ensures me that there's still good people out there . Thank you Brittany
I want to thank Watkins towing for coming to my rescue. We were headed to Florida to our 2nd home ,and had to pull off I 95 near pooler Georgia due to the wheel bearing about to seize up. They sent out their flatbed, Sam was amazing at securing our vehicle and making the 200 mile trip. Thank you so much Sam,you guys saved me from a trip from hell. You made our day. Sincerely,Mark & Teresa opferman.
Watkins did an incredible job with my tow. Ryan Burnett was my driver and was amazing! He was professional and friendly. He was incredibly helpful and efficient. He took great care of my vehicle making sure everything was secure during the tow. Ryan was courteous and made a stressful situation much easier to manage. I highly recommend Watkins Towing for anyone in need of reliable and trustworthy towing. I received outstanding service!
On 11/7/24 Michael was very helpful and fast working! He arrived quickly and changed my tire. He even checked the air pressure of other tires. Updated: On 11/12/24 I received excellent communication and customer service from the female dispatcher and she quickly realized we were in an emergency situation and routed a tow truck to us immediately. The man who arrived was also very kind, professional and moved quickly to get us out of the middle of traffic! (Sorry I didn’t catch names this time)
Used them tonight through AAA to tow my Cadillac to the dealership and I'd give more stars if I could! The young man who responded was very professional and took great care of my car! He also had a great personality and you can tell he prides himself in his work. I appreciated him calling to let me know his ETA and then again when he was almost to me. I'll definitely recommend them to anyone who needs roadside assistance! Thank you Watkins Towing for getting my baby safely to the dealership
I used my AAA due to a flat tire and this company came promptly to save me from my nightmare. The driver of the tow truck was extremely kind and had a great personality. He called me and followed up once he dropped my car off at the tire place.
