I had a fantastic experience at this O’Reilly Deltona location thanks to Henry. I needed a starter on extremely short notice, and Henry went above and beyond to help me out. His attention to detail was impressive—he made sure exactly the right part was ordered and kept me updated throughout the process. It’s rare to find that level of efficiency and customer care these days. If you need someone who knows their stuff and moves fast, ask for Henry!
I had to get a new battery due to a dead one. This was my third auto part store and thankfully they had the right one in stock. I Thank God that Xavier and Gabriel were working because they were able to replace my battery with ease even though it’s a difficult battery to replace. They are the best!!! Thank you GUYS!!!!
Jeff went above and beyond to personally drive over a stem extender that we didnt know we needed until all the air was let out of one of our tires at a gas station nearby. We were on our way to the airport and it was Thanksgiving, so not a lot of options for car rentals or time for towing and tire replacement. I can't thank Jeff enough, it is not often people will go out of their way for a stranger but he restored my faith and O'Reilly gained a customer for life.
Call about a radiator talk to Sean who said they do have it gave me a price I said okay I'll be there in a couple hours then I got there and he said they don't have it was twice the price and I had to order it and he swore up and down he never talked to me about a radiator took me 30 minutes to drive there thank you for wasting my time
Purchased a window regulator and the part number was wrong. The part I needed was a left handed but the one the one I got was right handed. Who knew the new cars today need a different part for each door. My mercury marquis 69 had the same window motor and regulator in all doors and the tailgate.
Great selection and their turtle wax products were about half the price of Amazon, which is very rare. Got some awesome carpet shampoo and couldn’t beat the deal.
Had to contact corporate to get a core charge refunded. Manager Salva provided the wrong number for corporate. They need customer service training 101.
I had a special order (a neutral switch for a Honda CRV) that needed to be returned because it was the incorrect part. They made the return a seamless one. Thanks for your assistance and guidance when dealing with this car issue.
Great customer service! Manager (Jeff?) answered all my questions, replaced my wiper blades and even filled up the blue def for me. Thank you. Will definitely go back.
Nick helped us diagnose our battery issues while checking on the starter and alternator putting some of our worries to rest.
He then showed proper battery cleaning, as well as putting on the protective spray and grease. Grease I then bought from him for our other cars battery.
Good customer service and you could tell he enjoys helping people, I’d say the epitome of southern hospitality.
He gave us the necessary information for the rest of our roadtrip home and his estimations were 100% correct, appreciate Nick! Have a good one man and shoot up to St Augustine if you can
It is an O'Reilly. They normally have what I need, but not always at the best price. I wish they would offer their online pricing in store, but if they want to give me free next day shipping and give me 20% off, I'll order it from their website rather than in store. By not offering that discount in-store it costs the company add-ons which I would probably have picked up.
This place is super fast and convenient. Cody has done an excellent job helping me find parts and even find solutions for problems that a simple part change wont fix. Recently I had a hard time finding wiper blades and he sold me an excellent pair of blades that I never would have known fit my 2017 Ford Transit 350. He took the time to help me learn how to replace the snap on fittings that matched my van. Now, not only do I have the knowledge for the future, I can honestly say I have never had such a clear windshield on rainy day. Awesome job Cody, awesome job.
I have been to this location multiple times. Nearly every time I have been to this location the staff has sucked. As a mechanic and a female, it's common to walk into an auto parts store and you get looks, it's whatever. People talk, or have their stereotypes. But when you have a female manager at an auto parts store, you would think she would be the one to be helpful and not rude like the rest. This is the closest auto parts to me, but I'll stick with driving a little further to the competition that treats me with respect.
Incredible customer service, from a knowledgeable and patient manager named Jeff. Our car battery started smoking this morning, and despite the car having a complicated battery removal process, was happy and eager to help us resolve our problem to get us off to work with a new battery. Stop here if you need a knowledgeable person to assess and help your situation!
Guy first told me my starter failed. I bought one. Before we put it in we had someone else read it. Was my battery. New battery was $234. After the core charge return. Yikes. No hard.time to.return the starter. Very thankful i didn't pay someone to put in a part I didn't need. Had I brought it to a shop... $798.98 to put in.
The staff was very friendly and attentive. The only reason this is a 4 star instead of 5 is because the computer said I had 2 different wiper blades and they were both the same so I had to come back in and swap them. That said, the techs had offered to replace them for free which I very much appreciate. The tech staff easily earned 5 stars.
I work at Amazon right around the corner and I live an hour away from Mount Dora. My truck had an issue while I was heading to work so I had to leave work early to take care of it. I had an oil issue and I was worried my truck wasn’t going to make it back home and I didn’t want to pay for towing. Luckily I spoke with Dakota and his fellow associate and they help me out. Dakota came out with me to help assist with my truck and I really appreciated that. Got good people here.
My best friend was visiting me from SW Florida. He needed a new battery. I took him to O'Reilly's. Can't remember the guys name,but he was really nice and really helpful. Especially since my friends jeep was one of the newer renegades. He took the old one out and out a new one in. The prices were great. My best friend tipped him,which he refused of course,but my best friend insisted. Highly recommend O'Reilly's.
Very helpful. I needed a wiper blade and the finder system was effective but the service was even better. I had never changed a wiper blade before so I asked the sales associate for help and he showed me how to do it while he installed both sides for me on my truck. Totally recommend.
Carlos made my experience getting brakes for my mom's car a great experience. No other place had what I needed and he went out of his way to get what was needed. Thank you so much. I will continue to shop at this store for my car needs.
I had a parts quality issue. The manager quickly addressed the problem and made it right. I will be back but more careful on what parts I purchase. The problem is industry wide and not the fault of this store in particular, or even O'Reilly for that matter. Sometimes only original equipment will do the job, and we must bite the bullet and shell out the extra money.
My "minimum oil" light was on, plus needed coolant. Stopped at the new O'Reilly store in Deltona. They not only pulled the products I needed off the self as and brought it to the counter, but after I paid my bill, the wonderfully professional employee put the oil and coolant in my the appropriate reservoirs for me. I totally appreciated this great service¹ since it was in the evening, dark and on my way home after a long day. Thanks O'Reilly!!!
I have to say, after trying other places, O'Reilly's is the number one best on my list. Jorge also went above and beyond to help me, he came out and put my headlight in put the windshield wipers on and checked out a bunch of other things that he didn't really have to do! This man deserves a raise! We need more customer service like Jorge! Keep up the good work
*****UPDATE***** 10/27/2019 Once again I had to stop by to check on something for my car and the manager Manuel, was awesome! came out check my car and told me exactly what was wrong with it and he even went as far as to give me the name of a good mechanic that's very reasonably priced! You could not ask for better service than these people give. I live across town close to the new store, however I will continue to go to this one location because of the service I've gotten. Both the ladies there were very helpful as well and I wasn't even their customer. I would give another review with five more stars because O'Reilly's is above the top! Keep up the good work guys! We need more businesses like this! the award for customer service certainly should go to these folks!
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