Pratt’s towing had a driver call in a very short time with an estimated pickup time. Woody arrived early, did an excellent job loading our truck on the flat bed and couldn’t have been more professional and courteous! We arrived at our mechanic’s shop just in time for him to fix our truck at the end of the day and still be able to take our trip the following morning! We’ve been using Pratts for years and will continue to be able to rely on them to offer great service! 5 Stars all the way around
Even though I had to wait, I am still pleased with my insurance and Pratt's towing experience. He loaded up my car and secured it down with care before transporting to my destination. I respectfully understand that they have to respond to accidents first before non-emergency calls. Thank you!
My work truck broke down and I called them for a tow. They were wonderful and great prices. Jeff Woody brought my truck to my house and was very polite and friendly. Hopefully I won’t need another tow any time soon, but if I do then I will be calling them again.
I cant say enough positive and good things about Pratt''s towing. Brian Pratt came to our rescue and went above and beyond helping us to get back on the road again. This man is a tremendous person, polite, proffesional and knowledgeable! Thank you Brian Pratt. I honestly feel you were a God send to us tonight. Take care! Julie and Alan from Maine.
We arrived back to the Orlando Sanford airport only to discover that the car battery was dead. Caleb Lemons went above and beyond giving our car a Jumpstart. The car was in long term parking and getting his truck in and back out of the parking lot was a challenge. We're very grateful for his assistance!
I broke down on a busy road late into the night. Caleb (hope I am spelling your name correctly) the driver at Pratt contacted me right away and again when he was 10 mins out. He was professional and at the same time very kind and calming. Thank you for your great service and getting me home safe and sound.
Ernest was the absolute best. Stuck on the side of the road and he was there when we needed. I couldn’t have asked for someone better. Honestly the absolute best.
Carter, the driver, was extremely helpful and punctual. I was grateful that I only had to wait about 30 minutes after making the initial call. Excellent service- Merry Christmas!
Fastest and most professional service I ever received on needing a Tow. Woody was very professional and courteous. Excellent price as well. Thank you Pratts Towing. I'll definitely use again if needed. No phone tag, no messages, no messy tow guy...Just Excellent service all around.
Hello. We had a service call on 11/11/25, unfortunately the driver had a breakdown due to the hydraulics, my husband forgot to give him our information (he knows of a connection to someone with a puppy or kind of puppy we wanted) but also loved his personality and wanted to be able to give our contact information. How could we go about this? He'd also like to to let them know how happy he was with his customer service and relatable personality and connection.
Very disappointed I was stranded for hours in the rain waiting for this company to show up I was ok waiting for 90 minutes but after2 hours I called them again only to find out they never dispatched someone, the guy on the phone stated he will find out what happened and call me right back I'm still waiting for them to call. Thank God I found a different company A.R.A Towing within 20 minutes they arrive and helped out.
TAKE YOUR BUSINESS ELSEWHERE PRATTS/JOHNS TOWING ARE ONE IN THE SAME Lady working today shifts around three or so o'clock was completely rude.Unfriendly and undeserving of the customers that come through that office. Told me I COULD NOT pay with a debit card which forced me to walk three miles to the gas station after my vehicle caught fire ust to find out I could not get cash back before I called the answering service again and they told me that I COULD INDEED pay with a card and charged me on the spot to drop my vehicle. Very unfriendly
I have not had a chance to deal with the company one-on-one yet. I'm not judging them as a company, but I want you guys to know that one of the drivers just pulled out in front of my elderly mother today, who was driving the car, causing her to have to slam on the brakes and when there was no cars behind us at all. The driver could have clearly just waited to pull out. Then the driver went up to the very next light, a yellow light turning red, and blew through it making a left, almost causing another accident. You need to get your drivers under control on the road, not cause accidents on the road while they're trying to help with other accidents.
My tire blew tonight and Jacob and Darrell were both very helpful and patient with me on deciding if it was safe to travel home since I live a few from where the tire blew. I thank the both of them for helping me out!!
I can’t say enough great things about this company. They helped my son out of a situation where he sold his car to a family member who did not put the car in his name and sold it to someone else that got into criminal trouble with the car. We learned a lot about this system future experiences but most of all Ryan and John were just so kind and considerate by helping us out. Highly recommend!
The driver went above and beyond. He drove three hours each way in the middle of the night to swap out my broken down rental car. He unloaded the new car and left the keys with the hotel front desk, so I wasn’t even disturbed at 3am. Professional, reliable, and made a stressful situation much easier.
Big shoutout to Caleb He was fast, professional, and made me feel safe when I needed roadside assistance on Exit 108 in DeBary. Being stuck on an unsafe bridge breakdown lane was stressful, but he showed up quickly and put me at ease . Thank you, Caleb — the company needs more like you . Highly recommend his service! ⭐
Big, big thank you to Pratt’s, and especially to Wally, for coming to rescue my dog after she locked herself (and my keys!) inside my car. Volusia fire and Sheriff did their best with an antennae and blood pressure cuff, but Pratt’s saved the day! They were there in a matter of minutes and had my car unlocked in under 30 seconds. Grace Kelly and I are super thankful!
I got my car stuck in the sand and Darrell came to my rescue! He really did save the day and made me feel relaxed when I was very stressed. The service was very fast!
Caleb came earlier than expected! With exceptional service, he went above and beyond, I couldn’t ask for a better person to assist me in this long draining day I had. He even got my car too start when I thought it wasn’t even possible. Please give him a raise. And if I ever need anything in the future I will definitely give this company a call and ask for him and will also pass his name and company along. Again thank you Caleb, can’t thank you enough.
Darryl came to get my vehicle from a gas station after I was locked out and brought it to a dealership for me. He was quick efficient kind very helpful professional and very careful with my vehicle. I would highly recommend him for any towing needs and I will definitely call him personally in the future for anything needed. Thanks so much Pratts towing and more specifically, Darryl!
Recently I had a tow. Kerry Pain came to a difficult situation. He said failure was not an option, and he definitely back it up. He arrived promptly with a flatbed truck, greeted me with professionalism and kindness, and took great care of my vehicle. My Buick was unable to move. We found out later the car had a broken strut. His respectful demeanor and attention to detail immediately put me at ease. What started as a stressful situation was completely turned around thanks to Kerry’s outstanding service. I truly appreciate how smoothly everything went once he got involved, and I would highly recommend him and his company. If you ever need a tow, ask for Kerry Pain—you won’t be disappointed!
Caleb and Darryl were amazing at making sure everything was handled professionally and properly. Stellantis roadside didn’t give enough information to the dispatchers as my new Dodge Charger Daytona (EV) was unable to be placed into neutral for loading. Caleb came out and assessed the situation and rather than risking damage to the vehicle to load on his rollback, called in Darryl with a wheel lift and dolly. Great guys who would rather take the time to get the job done properly without any risk of damage than just rush to get onto the next job. I would recommend these guys anytime to get the job done right the first time with the proper equipment and care. Thanks again!
**Exceptional Tow Service – Huge Thanks to Caleb!**
I recently had to arrange a tow through my insurance company and, after a rough start, I’m incredibly thankful for the excellent service I received from Caleb.
Initially, a different tow company was dispatched, but I had specifically requested a flatbed truck. Not only did they show up with the wrong type of vehicle, but the driver was also rude and unhelpful. It was a frustrating and disappointing experience.
Thankfully, my insurance company quickly sent a new driver—and that’s when Caleb showed up. He was a complete game-changer. He arrived promptly with the correct flatbed truck, greeted me with professionalism and kindness, and took great care of my vehicle. Caleb’s calm, respectful demeanor and attention to detail immediately put me at ease.
What started as a stressful situation was completely turned around thanks to Caleb’s outstanding service. I truly appreciate how smoothly everything went once he got involved, and I can’t recommend him and his company enough. If you ever need a tow, ask for Caleb—you won’t be disappointed!
This is a very service-oriented company. They pay attention to communicating with their customers and they take on jobs that most other towing companies don't want to touch. Great drivers that are happy to help.
GEICO sent this company for my roadside service tow. The driver/operator called me immediately and was extremely kind. GEICO estimated arrival for 90 minutes he got there in 35!!! Very professional and great conversation for the 20 mile tow to my home. Highly recommend for any tow needs! Thank you for getting my hoopty Lincoln towncar and myself home safely.
We took our turn in the “broke down on the side of the road” barrel today when our new to us Expedition unexpectedly overheated coming home from Daytona. We live in DeLand and called Pratt's Towing. Within 5 minutes of my call, their driver, Kerry, called me, confirmed my location and provided his ETA. As promised, he was there 5 minutes later. Kerry was professional and pleasant. Our vehicle was taken to the Ford dealership and Kerry texted me an image of the paperwork and key he dropped off there with our truck. Great work! When your turn in the barrel comes, give Pratt’s a call. #grateful
I had the unfortune to be involved in a crash on I-4 in a severe rainstorm. Pratts was dispatched by FHP. My truck was stuck behind a guardrail. Ernest and Mike showed true professionalism and safely and quickly recovered my truck and got a 2nd tow truck on scene for the other vehicle. Afterwards Mike gave me a ride home to Port Orange. These guys are true professionals and show amazing teamwork and knowledge.
Ernest from Pratt’s towing came to our rescue when our car’s alternator failed on our drive home from our GA vacation last Friday night.
We were stuck on SR 40 near Astor in the dark and we were so thankful he found us as we had no lights and we were parked along the side of that busy 2 lane highway.
He got us and our car safely home, and we were so pleased with his service we called Pratts again the next morning for a second tow to our dealership for the repair. The second driver, Jose, was also very courteous and professional.
We would use them again if needed, and recommend them to anyone needing a tow. They are also a AAA provider.
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