Pratt's Towing in
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Address:4020 US-17, DeLand, FL, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Towing service
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Website:
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Zip Code:32720
Working Time and Location
What clients say about Pratt's Towing in DeLand (FL)
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TAKE YOUR BUSINESS ELSEWHERE PRATTS/JOHNS TOWING ARE ONE IN THE SAME Lady working today shifts around three or so o'clock was completely rude.Unfriendly and undeserving of the customers that come through that office. Told me I COULD NOT pay with a debit card which forced me to walk three miles to the gas station after my vehicle caught fire ust to find out I could not get cash back before I called the answering service again and they told me that I COULD INDEED pay with a card and charged me on the spot to drop my vehicle. Very unfriendly
Oct 22, 2025 -
I have not had a chance to deal with the company one-on-one yet. I'm not judging them as a company, but I want you guys to know that one of the drivers just pulled out in front of my elderly mother today, who was driving the car, causing her to have to slam on the brakes and when there was no cars behind us at all. The driver could have clearly just waited to pull out. Then the driver went up to the very next light, a yellow light turning red, and blew through it making a left, almost causing another accident. You need to get your drivers under control on the road, not cause accidents on the road while they're trying to help with other accidents.
Oct 09, 2025 -
My tire blew tonight and Jacob and Darrell were both very helpful and patient with me on deciding if it was safe to travel home since I live a few from where the tire blew. I thank the both of them for helping me out!!
Oct 04, 2025 -
I can’t say enough great things about this company. They helped my son out of a situation where he sold his car to a family member who did not put the car in his name and sold it to someone else that got into criminal trouble with the car. We learned a lot about this system future experiences but most of all Ryan and John were just so kind and considerate by helping us out. Highly recommend!
Sep 21, 2025 -
The driver went above and beyond. He drove three hours each way in the middle of the night to swap out my broken down rental car. He unloaded the new car and left the keys with the hotel front desk, so I wasn’t even disturbed at 3am. Professional, reliable, and made a stressful situation much easier.
Sep 21, 2025 -
Big shoutout to Caleb He was fast, professional, and made me feel safe when I needed roadside assistance on Exit 108 in DeBary. Being stuck on an unsafe bridge breakdown lane was stressful, but he showed up quickly and put me at ease . Thank you, Caleb — the company needs more like you . Highly recommend his service! ⭐
Sep 13, 2025 -
I just gotten off the sunrail and my bestie was waiting for me as soon as I saw the truck i cry gotten a flat lucky we had life 360 app premium service app with roadside assistants pratts towing answer the call and a Irishman name daryl answer.the call he was the most awesome person and funny person that made are night.and let me.tell you he went above and beyond and we needed a laugh thank you sir for your service and sense of humor especially during the time when everything could of been worst im still laughing and we are home safe thank you to pratt's towing and there awesome team!!!!!
Sep 05, 2025 -
Big, big thank you to Pratt’s, and especially to Wally, for coming to rescue my dog after she locked herself (and my keys!) inside my car. Volusia fire and Sheriff did their best with an antennae and blood pressure cuff, but Pratt’s saved the day! They were there in a matter of minutes and had my car unlocked in under 30 seconds. Grace Kelly and I are super thankful!
Aug 21, 2025 -
I got my car stuck in the sand and Darrell came to my rescue! He really did save the day and made me feel relaxed when I was very stressed. The service was very fast!
Aug 14, 2025 -
Daryl came when my car tire popped. He instantly solved the issue, went to take my 3 year old and my boyfriend to the racetrac. As soon as we parked he said ‘nope I can’t leave you and your daughter here at a racetrac all night to figure it out.’ He proceeded to let his boss know that he was going to take us back home and he didn’t care if he had to pay the fee for us. Thank you Pratts towing for coming to our safe travels!
Jul 29, 2025 -
I highly recommend Pratts Towing. Darryl is a true asset to the company and stands behind his work. During a recent tow, he accidentally broke the water meter on my property line. To his defense, it was buried in the yard and completely invisible. When I called to let him know, he didn’t hesitate. He said, “No need to worry, I’ll be there in the morning with everything needed to fix it.” Sure enough, he showed up on time, made the repair, confirmed there were no leaks, and even buried and leveled the area back to how it was. In a world where integrity often feels rare, at Pratts Towing, it’s clearly the standard.
Jul 24, 2025 -
Caleb came earlier than expected! With exceptional service, he went above and beyond, I couldn’t ask for a better person to assist me in this long draining day I had. He even got my car too start when I thought it wasn’t even possible. Please give him a raise. And if I ever need anything in the future I will definitely give this company a call and ask for him and will also pass his name and company along. Again thank you Caleb, can’t thank you enough.
Jul 15, 2025 -
I called them for a flat bed tow of my Jeep wagoneer from Daytona to Deland. They got right on it and did a great job. Very friendly and easy to work with. I will use them again if I need it and would recomend them as well.
Jul 14, 2025 -
I can’t not Thank you-Jay from Pratts Towing enough for his help and everything he did for my son and I when we got stranded. He went above and beyond in everything. He didn’t have to do anything, but tow our car to a location that USAA requested for him to do. Instead he helped us out so much more and made me and my son feel safe. He took care of everything when we were in an unknown location traveling to a vacation destination. Thank you Jay so much
Jul 06, 2025 -
Darryl came to get my vehicle from a gas station after I was locked out and brought it to a dealership for me. He was quick efficient kind very helpful professional and very careful with my vehicle. I would highly recommend him for any towing needs and I will definitely call him personally in the future for anything needed. Thanks so much Pratts towing and more specifically, Darryl!
Jul 04, 2025 -
Did an excellent job with my lowered car. Smoothest experience getting my car towed. Practically put it in the garage for me. I need Ernest next time I need my car moved
Jul 01, 2025 -
The first time I called, the guy sounded like he was in a Jack-in-the-box, and was very distracted. I was told someone would call back with my quote in 20 minutes or so..... it's been 2 days now and after calling with a gentle reminder yesterday and still no return call or quote, not only will I not be using this company, I will also not be recommending them.
Jun 28, 2025 -
Amazing quick and efficient. I got rescued by this place when my tire blew out on 95. I was in and out of the tire place and back on the road in under 2 hours. I appreciated the professionalism and the regard to my safety at all times. Please use this service!
Jun 20, 2025 -
Recently I had a tow. Kerry Pain came to a difficult situation. He said failure was not an option, and he definitely back it up. He arrived promptly with a flatbed truck, greeted me with professionalism and kindness, and took great care of my vehicle. My Buick was unable to move. We found out later the car had a broken strut. His respectful demeanor and attention to detail immediately put me at ease. What started as a stressful situation was completely turned around thanks to Kerry’s outstanding service. I truly appreciate how smoothly everything went once he got involved, and I would highly recommend him and his company. If you ever need a tow, ask for Kerry Pain—you won’t be disappointed!
Jun 19, 2025 -
Caleb and Darryl were amazing at making sure everything was handled professionally and properly. Stellantis roadside didn’t give enough information to the dispatchers as my new Dodge Charger Daytona (EV) was unable to be placed into neutral for loading. Caleb came out and assessed the situation and rather than risking damage to the vehicle to load on his rollback, called in Darryl with a wheel lift and dolly. Great guys who would rather take the time to get the job done properly without any risk of damage than just rush to get onto the next job. I would recommend these guys anytime to get the job done right the first time with the proper equipment and care. Thanks again!
Jun 16, 2025 -
My car was towed a few days ago by Pratt's Towing. During my car being towed some fortunate events happened that left me upset and very concerned. However there was a very professional and truly understanding manager by the name of John K that came to the rescue. He took the time to listen to my concerns and personally handle the matter. I was very pleased with how he handled the situation. JOHN K was kind, respectful and reassuring. He also kept me posted every day. There are not many people like that anymore. I am incredibly grateful and I want to make sure he gets the recognition for what he did for me
Jun 13, 2025 -
**Exceptional Tow Service – Huge Thanks to Caleb!** I recently had to arrange a tow through my insurance company and, after a rough start, I’m incredibly thankful for the excellent service I received from Caleb. Initially, a different tow company was dispatched, but I had specifically requested a flatbed truck. Not only did they show up with the wrong type of vehicle, but the driver was also rude and unhelpful. It was a frustrating and disappointing experience. Thankfully, my insurance company quickly sent a new driver—and that’s when Caleb showed up. He was a complete game-changer. He arrived promptly with the correct flatbed truck, greeted me with professionalism and kindness, and took great care of my vehicle. Caleb’s calm, respectful demeanor and attention to detail immediately put me at ease. What started as a stressful situation was completely turned around thanks to Caleb’s outstanding service. I truly appreciate how smoothly everything went once he got involved, and I can’t recommend him and his company enough. If you ever need a tow, ask for Caleb—you won’t be disappointed! The Duke Family
May 30, 2025 -
Called Pratts towing to come tow me out of the middle of an intersection when my truck died. Their response time was quick and Darryl the driver knew exactly how to pick up my truck that was stuck in park. He took the utmost care not to damage my vehicle when loading on the flatbed. Towed it to Deland Chevy for a reasonable fee. Would definitely recommend Pratts towing if you have vehicle troubles in Volusia or Seminole.
May 24, 2025 -
Car was impounded, I was told 180 for over night 230 for under 48 hrs. Police told me to show up with a unexpired tag. Went and collected my dealer plates and immediately returned. When I showed up they told me dealer plates were unacceptable, and they would need to keep it until I furnished proper tags. I did exactly that. However... I was charged a lot more than the agreed price. I asked for a receipt and and invoice and policies related to my charges for a better understanding, I was refused. I signed with Pratt's, but someway somehow my contract and signature were applied to this company. When I asked how or for an explanation; for paperwork purposes. Pratts is for civilian customers, John's for government/police customers as they have different rates and charges. Also note significant damages to my vehicle; they rolled the windows down and left them down allowing rain to come through the vehicle, leaving me with water damage and electrical issues, my vehicle had good tires and was recently in for an alignment, two of my tires are not what I had; when asked about the tires and damages; they said it wasn't them ::ok shaggy:: So be warned, unfair rates and charges and refusal of proper documentation and invoices. Paying 3x the original agreement is outrageous! Keeping my car overnight and transferring my signatures without my permission is highly suspicious. NOT TO MENTION STOLEN ITEMS FROM MY VEHICLE DEFINITELY GOT THE POLICE INVOLVED!
May 10, 2025 -
Eric, the tow truck driver, was outstanding. He called me just before arriving, and his service exceeded all my expectations. During his visit, we had to change the car being towed, and he managed it seamlessly and professionally. I highly recommend Pratt's Towing. Employees like Eric demonstrate the company's commitment to customer care. Eric provided the best service I've experienced at my home in a long time.
Feb 25, 2025 -
This is a very service-oriented company. They pay attention to communicating with their customers and they take on jobs that most other towing companies don't want to touch. Great drivers that are happy to help.
Feb 10, 2025 -
GEICO sent this company for my roadside service tow. The driver/operator called me immediately and was extremely kind. GEICO estimated arrival for 90 minutes he got there in 35!!! Very professional and great conversation for the 20 mile tow to my home. Highly recommend for any tow needs! Thank you for getting my hoopty Lincoln towncar and myself home safely.
Nov 17, 2024 -
We took our turn in the “broke down on the side of the road” barrel today when our new to us Expedition unexpectedly overheated coming home from Daytona. We live in DeLand and called Pratt's Towing. Within 5 minutes of my call, their driver, Kerry, called me, confirmed my location and provided his ETA. As promised, he was there 5 minutes later. Kerry was professional and pleasant. Our vehicle was taken to the Ford dealership and Kerry texted me an image of the paperwork and key he dropped off there with our truck. Great work! When your turn in the barrel comes, give Pratt’s a call. #grateful
Nov 06, 2023 -
I had the unfortune to be involved in a crash on I-4 in a severe rainstorm. Pratts was dispatched by FHP. My truck was stuck behind a guardrail. Ernest and Mike showed true professionalism and safely and quickly recovered my truck and got a 2nd tow truck on scene for the other vehicle. Afterwards Mike gave me a ride home to Port Orange. These guys are true professionals and show amazing teamwork and knowledge.
Sep 14, 2023 -
Ernest from Pratt’s towing came to our rescue when our car’s alternator failed on our drive home from our GA vacation last Friday night. We were stuck on SR 40 near Astor in the dark and we were so thankful he found us as we had no lights and we were parked along the side of that busy 2 lane highway. He got us and our car safely home, and we were so pleased with his service we called Pratts again the next morning for a second tow to our dealership for the repair. The second driver, Jose, was also very courteous and professional. We would use them again if needed, and recommend them to anyone needing a tow. They are also a AAA provider.
Mar 20, 2023
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