This place is a joke everytime a customer calls us to pick up a junk car that was jn an accident the onwer or employees try to buy the car from the customers from urder us wow do yall relly need extra work or extra money
Ken is Amazing and very Knowledgeable at what he does. Unfortunately I was put in a situation where I needed a tow truck and needed it in a hurry. After calling around it was quickly noted that most companies cant answer your questions and are only all about the money. Once I reached out to Ken with Richard’s of De Land he answered all my questions and for the first time I was comfortable with him handling my car for me. Once he got it towed back to their lot he called me and walked me through the next steps dealing with my ride. He even made some great recommendations on local restaurants and great places to stay. Get this man a raise!!!
Richard's of Deland is awesome! Ken arrived within 15 mins. He was friendly, knowledgeable & did a great job getting our truck loaded & transported back to our house. Truly appreciated Ken & his service...highly recommend them!!!
My car was towed here as a result of an accident where somebody hit me after running a red light. Staff at Richard's was very accommodating and pleasant to deal with in such a difficult time. Both Dustin and Ken were helpful.
OMG. I was stiffed by another towing service and called Richards. Got here quickly. Ken is the drivers name. What a great human being. Took my old car to The Shop, which is also great. I have someone at home who has dementia and Ken was quick to get my car loaded and over to The Shop. Thank you so much Ken. You made my day a little better. Bless you.
DO NOT GO HERE It is a piss-poor excuse for a company they scam people You shouldn't have to be a lawyer and read fine print to be treated right and within the law they are not a good company to deal with DO NOT GO HERE
I didn't call for service, and I never will. I just got threatened by a big fat guy with a beard telling me to get off his property. First thing, I wasn't even on his property. He stopped right in the middle of the road and shined his big bright floodlight on me and was coming towards me with his huge towing chain, saying that he was going to physically hurt me if I didn't leave. I then stated to him that I would call the police for this. He then turned back towards his truck and stated fine I'll just come back with my gun and make you get off the property. Again, I was not even on or near his stupid towing property. After that, I called the police and when they came, one officer told me that he said I had a knife that I was threatening him with. He freaking completely lied to the police about everything he did and stated that I was the aggressive person. I'm not sure if this guy owns the company or not, but he needs to lose his job or business. This guy doesn't need to deal with people at all. Someone is going to get seriously hurt one day. After seeing all these reviews on him specifically I don't understand how he's still working. I guess it just runs down from the top.
Very terrible customer service no home training ! I’m not sure if they are in cahoots with the city police department but both are super rude and not sure what’s the policy on hooking up a car/truck after a accident when the car is movable and trying to charge 125 to have it taken down or if the owner of the car tells you to unhook it and they claim they can’t.
Driver was great. The owner of the company - not so much. I was a bit turned off by his demeanor, and when I questioned some things, well, he didnt respond professionally. He sort of barked back at me.
I called him to tow this truck away, good people. Excellent and there so accurate on towing, used them on towing services.Thankyou again, sincerely Bulldog Automotive Services
Rich is a stand up guy! He provided quick service, and was extremely friendly and helpful. Use Richard's for all of your local towing needs, you won't be disappointed.
Went with my friend to pick up her car after it had been towed on a flat. As much as getting towed sucks, the staff were friendly and got us out quickly. They even fixed the flat for us! If we had to get towed, I'm glad it was by them.
Great experience with Richards Towing! Quick response, very affordable, driver was professional, courteous, knowledgeable. Would use them again if ever in the need!
Nice scam this local tow company has with the autozone on ISB across from lowes. You go into this autozone and spend money, but don't you dare walk across the street to Dunkin donuts to get a coffee. Because as soon as you leave the property this autozone with have your car towed...EVEN IF YOU ARE A PAYING CUSTOMER. I would not be surprised if the manager is getting some money on side from the towing company, for this obvious scam. word about this is going around.
Towed my teenage daughter's truck from Auto Zone while she ran to Dunkin for a cup of coffee. Was not even loaded when she came out. Told her $55 cash or he was taking it a mile up the road and it would be $125. Left her stranded alone with his business card. Then truck "slipped" off truck at yard and his truck got stuck in the dirt pit of a yard. Then "did not have change for a $20" hoping to gouge some more??? Very poor unsafe practices!!! I do blame my daughter for parking wrong but this is ridiculous.
They steal out of your vehicle i can not stress that enough and than give you a bs reason why Thier not responsible! Either take your valuable out first or call another towing company!!!!!!
Though the driver was polite as was the gentleman that answered the telephone when we called, there is a serious ethical problem in how they do business.
I was stuck on 417 near Red Bug Lake Road. My wife found the number and texted it to me. I called them and spoke to the gentleman at the office. Then I called again to get an ETA. Then the driver arrived and he spent 15 minutes getting my vehicle on the flatbed. Once my vehicle was secured and I was seated in their truck the driver informed me it was CASH ONLY! I said you're kidding right? Nope! He said didn't the man at the office tell you? No one told me. IF they had I would have called someone else. So, my wife had to go to an ATM and meet us at the dealer and pay this man $132.00 CASH!
I am convinced they don't tell you until they have your vehicle secured to their truck so that you're stuck!
They brag about being in business for 30 years! I'm not surprised they have no standing with the Better Business Bureau. I would NOT recommend using them even if you have cash coming out of your pockets.
I thought this kind of baiting was done away with years ago. Guess old habits die hard when you can sleep at night knowing your ethics are non-existent.
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