The handling of the claim along with another claim situation a year ago Jeff was amazing I must say .
HOWEVERβ¦β¦β¦.
I took my 1993 nsx there after a side impact . I knew the parts were hard to obtain due to the rarity of the car itself .
I offered help to obtain the parts . They insisted theyβd take care of it . I said well ok cool.
So after a month or so I called a place that Wayneβs β supposedly β ordered a part from , and it was to be βon its way β. A place that carried hard to find βSPOONβ side scoops .
They also told me they made ALL SORTS OF CALLS AND WERE AWAITING CORRESPONDENCE FROM VENDORS . YEAH RIGHT .
The guy at spoon assured me that the only scoops ordered were the ones I ordered a year prior . So this started my investigation to find absolutely NOTHING had been done to fix my car .
So I made all the calls to find the parts and relayed the whereabouts of them to Wayneβs. 8 months later the cars supposedly finished .
I took the nsx to Acura because they had no way of aligning the car because it sits super low ( ok I get it) . My tech Iβve know for years showed me where the Newley replace rear control arm was literally lose and was moving around .
I had to take the car back to have the Pilarβs repainted - hood and bumper repainted - window molding re packed after a crazy amount of wind noise was detected . The rear center tail
Light was falling off . They never painted the windshield wiper arms like they said they would ( pains extra for ) .there was over spray in the jams . They put the bumper and hood separator moldings in upside down where the drain holes are on the top . The side scoop vent is matte black instead of the car Color( Berlina. Black ) like the passages side . The gas lid wouldnβt open ( they now fixed ) and the paint is now crinkling.compound in areas I canβt get to ( WHITE COMPOUND ON A BLACK CAR at that )
The drivers side window carbon fiber switch plate ($400.00)I had to have fixed at acura because they neglected to fix that after I mentioned numerous times .( afraid theyβed forget )
Keep in mind this is a $100,000.00 car . They neglected to tell me after they had my car apart that they had never worked with an nsx all aluminum panel car ( I would have never had them touch it) . NOW Chip did an excellent job fixing the door and quarter , but the paint and finish is the worst Iβve ever seen . I noticed the light in the shop was out and pointed it out to chip .β Hey how can you get a good observation of your work with this light out chipβ? Yea I know we need to replace it .. he says . So I BEGGED him to please take it out in the natural light being a black car to make sure the car is done right . So i didnt have to come back ANOTHER time , wellllllllllllll . Thereβs are numerous flaws .
I went back to speak to the owner Wayne Sr after I was out of this world exhausted and frustrated he said he would of turned the car away and that when he saw the car there he called his sons and crew crazy , and he trivialized my concerns and stated he canβt make me happy .
His son also stated a year prior heβd de panel and paint my entire car for $10,000 and had my car there a month and never touched it , till I realized he under underestimated the job ( didnβt think Iβd jump to say yes) and lied to me and said his dads away and HE personally wants to paint my car , when in fact his dad told me verbatim during a spiteful conversation he told his son he wouldnβt touch the car and laughed at me .
Itβs a Shame. I REALLY thought highly of the two sons . Theyβre good kids , just not transparent.at least not enough for me . I actually feel bad leaving this review, but β¦. Iβm stuck having to pay money to fix their negligence, and my main issue NOW is the father and the example he sets .. I guess in business thereβs a point you get tired of seeing the dissatisfied customer, even if your the one responsible for making them dissatisfied. Maybe yβall will have a better experience. , itβs a small town, and when I DO speak others tend to listen because I choose my battles , and this is a valid one .