They stole my vehicle when they saw the title wasn't notarized to me they simply said it's ours now and was never yours. But they did allow me to illegally retrieve my belongings out of the vehicle! So that was nice
An update. The company reached out to me after this review asking what they could do to make it right. When I told them,'return my vehicle ', crickets!
Responsive and efficient! I had to have a car towed from a home to a repair shop in the Jupiter/Tequesta area and Kauff's was onsite within an hour and on their way quickly and efficiently. Their team, from the initial phone call to dropping the car off, were professional and efficient. Love the "we'll take care of everything for you" attitude. And, all at a very reasonable price!
If you have a utility trailer don’t bother calling anyone else just call Kauff’s Towing . I threw a hub on my dual axel trailer . Had to be towed . The first company that showed up would not remove the bed rails from the flatbed to load the trailer then wanted to argue with me about it . I called Kauffs and my driver Angel #537 arrived . He removed the bed rails and loaded the trailer to go to the shop . What a professional driver / operator. No damage to the trailer loading & unloading. He used all extra safety straps for transit. I’m a retired Police Officer who spent 15 yrs working Traffic Homicide so I do know what I am speaking about both professionally and personally. Call Kauffs and ask for Angel if you need a utility trailer towed . Photo attached. Thank you to everyone involved including the dispatcher who just had the can do attitude . ⭐⭐⭐⭐⭐ Five Stars
At a loss for words. My tire blew out on the highway. I didn’t have a spare.
I am so thankful for this towing company. I unfortunately got my car towed by the police as I quickly scrambled to replace my tire. They showed compassion, genuine care, and concern. Not typical in there industry. If you have a choice please choose them!
Horrible experience. The driver had no idea what we was doing a simple winch out with a trailer hooked up turned into a couple hr fiasco and got charged over 1,000. Wouldn’t use this company.
Wow what a great experience. David picked up my truck and trailer with the big ole rotator in fort Pierce at the ta truck stop and delivered my ass to the volvo dealership in west Palm Beach. All I can say is this kid knows what he's doing and can maneuver that wrecker in tight spots. Ill say this he's by far the best damn cook operating a dual steer axle rotator wrecker I've ever seen. Yes I did say a cook. Hats off to this operation. I highly recommend this place
The girl that works at the desk here is a miserable person. She makes everything more difficult than It has to be. I think she hates her own life And her job. This is the worst customer service I’ve ever experienced.
Jennifer was very helpful as was her supervisor. Made calls on our behalf . Wife and I think Jennifer needs a FREE trip to East Tn and a visit to The Great Smokey Mountains! ( awesome security of vehicles maintained)
⭐⭐⭐⭐⭐
I can’t say enough good things about Joe from Kauff’s Guardian Towing. After waiting nearly 3 hours on two other companies—one cancelled, the other ghosted me—Joe came through when I needed it most. His company gave me an ETA of 12:14 AM, but Joe showed up a solid 45 minutes earlier. That kind of promptness is rare and worth recognizing.
From the moment he pulled up, Joe carried himself with professionalism and respect. He was friendly, approachable, and turned what could’ve been a frustrating night into a surprisingly great experience. On the drive, we had a genuine conversation—shared a few laughs, he taught me a couple of things, and he gave me a new appreciation for the towing industry.
Employees like Joe are hard to come by. He’s not just doing a job; he’s representing the company in the best possible way. Kauff’s Guardian Towing is lucky to have him on their team, and I hope they realize the value he brings. Joe is a star employee, and he absolutely deserves recognition.
If you ever find yourself in need of a tow, cross your fingers that Joe’s the one who shows up—you won’t be disappointed.
Edited to say: Joe even put these things down to keep the car from getting damaged when dropping it from the bed. He treated my car like it was his own and that NEVER happens with the other companies. Kauff's definitely has my business from now on.
Our BMW over heated on the turnpike we contacted Kauff's towing. The gentleman who drove us to BMW was very kind and took great care of our car and us. I couldn't get over how fast he got our car on the tow truck. He did it with a lot of care and got us inside the can fast it was 110 that day. We appreciate how great this company was and our driver.
Arrived ahead of the time promised.
The drivers side wheels went off an edge of about 10 inches and high center the axles. He assesed the job, and hooked up and before i knew it my trailer unstuck, and got me back on the road! Thank you! You saved my trip hauling freight down from South Dakota.
I can't believe they have a driver like the one we had to deal with on Monday, July 21, 2025, I95 Southbound from Palm Beach County until Fort Lauderdale, FL. All that trajectory, the driver was on the left line in the highway with his huge truck towing another big truck, and a long line of driver jist had to wait behind him. Pictures here. 551/20. Red and white truck.
Honestly wouldn’t even give it one star but since I have no choice, the lady at the front desk was so rude and had a nasty attitude! The big white lady with glasses, I have no clue what her name is but I was trying to understand why my sister’s towing fee was $500 for two nights and simply asked for the breakdown of the bill and she basically snapped at us, gave vague answers, told us that we could see the breakdown after we pay and receive the receipt, and rushed us to sign consents then claimed we were taking too long and someone was behind us waiting, we were literally at the counter for maybe 5 minutes at that point just trying to understand the bill. I don’t get why I had to pay before knowing what exactly I was paying for this place is money hungry, I would never go back!!!!! Plus when they dropped the car off at my place, the tow guy caused more damage to the front bumper ridiculous
Amazing professionalism and trustworthiness. Waited 4 1/2 hours for AAA. Canceled and called Kauff's. Was there within 40 minutes and never had one worry about getting in the truck at 11 at night! Would absolutely use them again!
We needed shipping container delivered and found out Kauff could do it! They were reasonable in price and quick to assist. Jason was very nice and knew what he was doing! When we found out there was a bee hive under it and it would make his working conditions not so pleasant, he still figured out a way to get the job done! His work ethic is rare in today’s world. Extremely grateful for him making the experience smooth!
Great Job, Team! Better value and outstanding service to take car of from home to dealer for engine repairs. Friendly driver and easy to pay! 10 out of 10!!!
I hated getting my truck towed today, but Chris clapp was just awesome. He's a people person, he was very Informative. He knew what he was doing. I'm getting out of being an independent, and thinking about applying for a towing job with Kauffs. Do something different. He says they're a great company, but this dude was great with me today, I just appreciated it. Hopefully he sees this or someone lets him know about this review, 11/4/24.
When I broke down on I-95 last Saturday in a 45 foot motor coach, Kauff Transportation Systems was recommended by my repair shop. When I called them the lady was professional and informative. As conveyed to me and on schedule, David showed up in a big beautiful rig, more than capable of towing my coach. He was awesome and he made a very difficult situation much better. Thank you!
Hired them to load a truck/tractor onto my trailer first thing the next morning. When the arrogant wrecker operator showed up an hour late (his first call of the morning), he said I needed to hire one of their smaller wreckers in addition to him, to get the truck out from where it was sitting. I said no, and that I’d tow it out with my own tractor where he could get to it and I’d do it in less than 10 minutes. He got mad and left! I couldn’t believe it! I towed the truck out of the yard, and up the street a thousand feet using my aluminum trailer ramp on my truck as a tow bar and loaded the truck with an excavator that someone had near by. These guys suck and are a shame to the industry!
Managed to blow out two of my tires the other night, called to schedule Kauff’s to come out in the morning. Adam was very prompt, let me know he was on his way and was even able to lighten the mood and remain positive despite my current situation! Adam’s keen eye also noticed that a separate tire was not in good shape and would need replacing, which I was not even aware of. Don’t think I’ve ever seen a tow happen so quickly and efficiently and I knew my vehicle was safe with him. He was even able to navigate St. Lucie Battery & Tire’s tight parking lot in the midst of construction.. will never use another towing company other than Kauff’s! Thank y’all!
Hit a major pothole and my oil started pouring out my jeep. Angel from Kauff’s showed up over an hour earlier than geico said and took my vehicle to the location I requested. Sent me a pic and message that my jeep was locked and safe. I am highly impressed with the urgency and professionalism i experience in this stressful time. Thank you
When my *private school* bus broke down I thought I'd be stuck for hours sitting with it, but Kauffs was very prompt in getting a truck out to me to save me & my bus.
My driver, Kyle, was a really great guy... very professional & polite. First thing he did was offer me a seat in the cab (in the A/C) while he got the bus hooked up. I watched him in the mirrors, he made sure to get everything hooked up to the bus correctly for towing, double checked everything and off we went. Being a professions driver myself in very picky about others driving, but he was a very courteous driver and he safely returned me, and my bus, back to my school in one piece. And even got the bus parked where I didn't think it was possible to put it.
Great Experience with Kauff's.
I rarely write reviews but I feel this is necessary. I want to thank Kauff's for their prompt service while we were disabled on I95 with our 45' Motor Coach. Your service technician Justin, was incredible. He was polite, professional and competent. He knew everything necessary that needed to be done and he didn't skip a beat. He lifted our coach with the utmost of care and brought it safely to the service facility. We can't thank Kauff's and especially Justin enough. Thank you for a painless and fantastic experience.
Justin was great towing my big RV out of my driveway. I’m really impressed how worked a problem and found the solution. No damage whatsoever. Thank you
Justin came out to Vero beach to tow me all the way to Nextran in Orlando. He was extremely knowledgeable and friendly. Justin understands the frustration and stress drivers are going through having to be towed and he is upbeat and accommodating. He is a good driver and I felt secure knowing my truck and trailer were in good hands. Thanks Justin and Kauffs towing for making a bad situation not feel so tough!
Jul 11, 2022
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