I had just gotten home from my daughters birthday weekend and had a bunch of stuff that needed to be taken out of my car. I backed in my car while we took everything out of the trunk and back seat because we had very heavy stuff. The last thing I took out was at 2:25:52 PM. At 2:26:46 PM my car was towed. In less than ONE FULL MINUTE my car was towed. I never back in when I park my car at home, but I really needed to unload. I went back downstairs at 2:27 PM to find my car gone. I ran upstairs, grabbed my phone and checked my camera, then ran to the front of the complex to find a phone and called them at 2:31 PM. My car was not even at the yard and she had no idea my car had even been towed yet, that's how fast it all happened. They refused to bring my car back, even though they were still driving literally right song the corner. They took my car all the way to the yard anyway and then refused to release it unless I paid $175. Both of them lied. He said he drove around more than once which was a lie because my camera would have shown that and he was never in my camera that day. Update: Contacted them directly like they asked me to. Have not heard anything on 5 days.

Ms. D

03/05/2025 00:37:36

They will charge you $250 for a Lien that they put on your car for less than a $300 total charge. If your car was removed after an accident on 09/03/2024 I swear to god the tow truck driver pulled off your bumper and then took photos after the fact. I recorded him in the act my grandmother watched it as well. Shady people, I’m calling the irs and immigration on them!

Numa Khan

09/03/2024 18:03:34

They stole my car, crushed it without notifying me, even though it worked. Offered me only 2,000 for a ford fusion which is about 48,000, so price at the time would be like at least 10,000 in compensation as it worked no problems. My family heirlooms were in my car ill never get back, and the reason my car was there is someone jumping in front of my car on purpose, i get out of jail and told i lost my car because of these people. Who my suspicion is they kept it instead of crushing it because of its value

Shaun Welch

01/12/2025 18:00:00

While I did have to wait quite a long time to have my car towed (it was at my house, so I wasn't along side the road) when Hector arrived he had my car hooked up and was on his way in less than 5 minutes. My car wouldn't start nor go into gear and after having to have it scheduled to be towed and left at different "towing from" locations due to the fact it wouldn't start or go into gear, on 3 separate occasions by other tow companies I was very happy with how quickly he worked. Keep Hector, he's great.

Shawna Flournoy

09/30/2024 18:51:13

Fast, reliable and easy. Towlando made my stress go away when I was stranded on the Turnpike. The drivers are very respectful and get the job done. thank you TOWLANDO!

Kyara Montano-Perez

01/31/2025 22:04:18

They quote you one price over the phone to pick up your car. Then you show up and the price is tripled. Then they say they only take cash at certain locations, after you show up. $666 for a tow, and the vehicle had only been there 3 days (still drivable small mid-sized sedan btw). Towed on a Friday to one of their lots which wasn't even open during the weekend, so I had to wait two days anyways. Careful using them, whole thing is a predatory scam. Also in response to the reply from the business: My vehicle was brought to your lot in Haines city, which isnt open on weekends (so they could purposely hold the vehicle longer to charge more). The vehicle in question was in my name and I am the registered owner. Also if the prices are State regulated maybe have your employees be transparent or knowledgeable before giving incorrect quotes over the phone.

Joshua Paillant

08/27/2024 03:53:32

I called them to pick up my vehicle, no problems on my end and was greeted on the phone by super rude employee because I asked what I need to do. Very unprofessional, many other wrecker businesses in the area to do business with, don't recommend.

Tiffany

08/14/2024 19:56:29

They will crack your tailgate worse then your ex girlfriend when she backed into the garage door and then they will try to gaslight you to believe that they aren’t responsible for the damage not to mention the gaslighting about the gvwr of your truck and trailer

Dylan Yoos

08/27/2024 10:20:45

DO NOT USE this company is racist and will tow your car illegally , look into your county laws about towing more than 15 miles, they will also damage your vehicle. PLEASE BEWARE, i am not bitter or upset. This company legit damaged my car and i had to take it to the shop. They WILL illegally tow. I had to call the cops on them twice due to them threatening me. It was very chaotic. Just stay VERY far away from this company, also a guy on the phone was saying racist remarks when i called him... they also delete social media comments to try to hide the truth!

Brandon murphy

02/22/2023 14:20:34

Joshua was respectful and understanding. I broke the rules and parked in a spot i shouldn't have and he was willing to lower car if i paid drop fee. Some of you guys bad reviews is surely because you broke rules and didn't wanna pay. I was in the wrong but still Be respectful and they will return favor , no ones out to get you just follow the rules. Thank you Joshua 👍🏽

William Larrieux

01/20/2024 08:48:55

If I could give a 0 I would. I called towlando due to my driver's truck getting stuck in the sand next to the road, -10feet from road. Got asked all the questions about the truck ( heavy duty truck questions)got quoted 125 an hour 2 hour min. Figured it would be 250 with the 2 hour min. When they get there, they said it would be $530. When I asked why they said that they input the info wrong, they quoted me as a light duty lol. The questions they asked me were all pertaining to a heavy duty truck. Avoid towlando at all cost, these people are bad business, like to take advantage of the unfortunate. Avoid at all cost!!!!

Robiel Acosta

01/25/2024 02:44:32

This company is extremely shady and disrespectful. Long story short they towed my car from my apt complex when they weren’t supposed to. I had permission from my apt complex to park my car there even though it was not operable. (See photo of printed email sent to towlando by apt complex) they then proceeded to still tow my vehicle and all they could do was tell me that I can come pick it up free of charge that they made a mistake. I told them the vehicle is not operable and they said I can pick it up by 5PM or everyday it’s there will be a charge. They refused to drop the car back off. The workers were extremely rude while I was upset because their only solution was to let me take my car free of charge and a verbal sorry we messed up. I was going to have to come out of pocket for the tow back home or they charged me everyday it’s there. The most shady towing company in Kissimmee/St. Cloud area. Steer clear of this place and do not do business with them.

Christian Rodriguez

08/15/2022 21:18:56

Highly recommend Towlando Towing. After calling multiple towing companies in the Orlando area with zero luck Towlando was able to commit to my companies needs. We are a TV Production Company and our trucks are 53’ mobile tv studios. We had multiple trucks in Orlando this week for a PGA Golf Tournament and with all the rain we were concerned about our trucks getting out of the TV Compound. It was extremely important for 4 of our trucks get out as they needed to double team to Pittsbugh for an upcoming NFL game. Towlando had a wrecker meet my driver exactly on time and was onsite the whole time to make sure our trucks safely exited the compound and were able to hit the road! Thank you Towlando, and I will definitely save your information for any further needs in the Orlando area.

Ed S

12/18/2023 02:25:06

10/10 highly recommend! The dispatcher Karl was beyond helpful, diligent and went above and beyond to make sure the process went smoothly. He was funny and kept me calm throughout the process again, I highly recommend!

K Mango

03/21/2024 19:50:20

My driver, Joshua, demonstrated excellent manners and was highly professional. He was extremely helpful and I have very positive feedback regarding the service I received.

Kahlil Ortiz

05/27/2024 03:03:02

My car was parked along a street in Kissimmee where there were painted parking lines and NO signs about parking were posted. Over night Tolando towed my car. They would only take cash for me to get it back. Was told over the phone it would be $75.00 cash. When we arrived no one answered the phone or door. Found tow truck driver asleep in the tow truck. He told me it would be $175.00 cash to retrieve my car. I asked for a receipt. He said he would text me a receipt. I never received it. I was definitely scammed. Planning on filing a police report.

Ginny Palmer

07/19/2022 19:34:10

SO RUDE!!!!! DISRESPECTFUL!!! We were just taking out a sofa!!! My husband was using the restroom, as we exit the apartment to this horrible person taking advantage.

Vanessa Montas

04/13/2023 20:30:02

Towlando has been our go to as a family for many years. They have great customer service skills and are timely. Their driver Omari was a great help. Thank you, Towlando for all that you do.

Ash D

03/19/2024 19:43:31

My wife’s car was towed from Hobby Lobby, Saint Cloud store. She left her car overnight due to mechanical failure. I called and Johnny answered the phone and told where my car can be picked up. He gave me a discount due to misunderstanding by the first person I talked to days before. He treated us decently and very friendly.

Victor Rivera

01/02/2023 17:23:29

My driver was Nino. He was a great conversationalist with great manners and great stories. An extremely helpful person. Nothing negative on my end!

Shad Kenily

03/30/2024 16:43:34

This is a terrible towing company. My girlfriend got her car towed and not even 30 minutes we went to the towing yard and there was nobody there. We kept calling and waited about an hour till someone decided to answer the phone and then they said “nobody can come in to release the car and we have to wait till someone shows up for their next shift.”

Baylen Reed

05/13/2023 04:24:29

Excellent service, very professional was able to beat response time by hours. Other tows said 3hrs they came in 30 mins. Would definitely use and recommend again. They have a wrecker for all needs.

Richard Mahabir

10/02/2023 21:41:04

Lied about sending us a tow truck, then cancelled their towtruck after 3 hours. We were on the highway not too far away and in an emergency situation, in which Uber and Lyft couldn't reach us. If in the area make sure to not use Progressive or Towlando, you may not make it back home.

Vespene Vapor

07/03/2022 09:13:14

Yesterday a young man, the tow truck driver was beyond diligent. He picked up every piece of trash from the accident out of my yard, saving an old lady a bunch of work!!! Use this company!!!

Jane Hyska

01/16/2024 16:42:10

you guys are honestly just rude and disrespectful and trying to milk people of there money not a ounce of empathy or understanding and you can come up with whatever snarky response you want but it won’t change the fact people are unhappy with your services and that’s why you have a 2.3 rating what a business the most money you make is taking advantage of people do better hire someone else these people are just shady and rude.

Celienys Toledo

12/17/2023 21:51:11

It’s crazy how people can’t take accountability for their mistakes when they damage stuff and don’t man up and fix it even though they caused the damage.

Mikey Parrino (mikeyparrino726)

08/27/2024 12:59:28

Came to pay for pick up my friends car, she said the only type of payment is cash, we found the cash and when came back to pay she said needs to be exact change, my friend is pregnant and she had to walk 2 miles cause her phone was on the car, they doesn’t care that, girl is very rude and doesn’t have empathy at all…never using their services!!

Keyna Andino

05/11/2023 18:35:28

There always factors when it comes to " breaking a rule" I am sure if I did a deep dive into these workers recorded I would find some type of knowing breaking a laws :) themselves but they act like there isn't other factors they are the rudest unprofessional uncle Tom's.

J D

05/11/2023 18:02:49

Rip off for sure paid almost 600 4 days after they said it was 327 to get the car

marie n

06/20/2024 21:21:52

Driver on Michigan this morning, speeding, illegal lane changes, swerving in and out of lanes, and break checking. Beware this driver can be towing your auto in the future.

David Boyer

09/03/2022 13:46:10

Address:	2720 13th St, St Cloud, FL, United States
Phone:	+1 407-558-1455
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 53 Reviews
ZIP Code:	34769
Open Hours:	Open 24 hours
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

Towlando Towing & Recovery JunkYard in Winter Haven (FL)

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