Titus and Javier were able to help me right before closing. Couldn’t thank them enough. I don’t live in the area and I’m about 2 1/2 hours away from home but they made sure that I got home. Thanks guys!
White man that works there very unprofessional rude disrespectful short skinny long yellow beard... won't be going back.... he didn't care if I reported him cause he won't lose his job according to him ...please don't buy from here ty
I always have the **best experience** when I shop at the **Advanced Auto Parts location in Dundee. Every visit is smooth, stress-free, and genuinely pleasant thanks to the exceptional service I receive.
I especially want to highlight **Javier**, who consistently goes above and beyond. He is always kind, calm, pleasant, and incredibly helpful. No matter what I need, whether it's advice, product recommendations, or help finding the right part, Javier delivers with patience and professionalism. He’s also **very, very knowledgeable**, which makes the entire experience even better.
It’s rare to find customer service this good, and it’s the reason I keep coming back. Highly recommend this location!
I was very disappointed with my experience here. I seemed to be bothering the employee and he was not helpful. Not sure of his name but the receipt says Demas L. He even rudely told me twice I was not in the system. I don’t care. I just wanted to buy the parts. Just because I am a women and don’t know much about cars there is no reason to be rude. I found out the part I received was not the best one for my car. I went down the road to auto zone and got excellent customer service!
I specifically chose this location because a friend of mine lives near this place and we were going to meet up the next morning so I ordered a 2 pack of headlights for my low beams on my car. One light was already out. So my friend gives me the light and there is only 1 light , with a receipt. ? Really. So I call the store. Yes, bring it back. How inconvenient this was because I had to drive out of my way 17 miles at night to this location. The clerk was sitting on the floor. Had me wait over 5 mins before she even helped me. It took her less than a min to get me what I originally ordered. It was about 830 or so pm. I asked if someone could help me and she stated that there were only 2 employees there and one was already outside helping another customer, that one employee had to stay in side and it was closing time... So now I've had to bug my friends and pay to have my headlight replaced so I can drive my 36 mile trip home. Thanks Advance.
My battery had failed. I had to jumpstart my truck to get to the Advance Auto Parts. When I got there I explained that I got stranded the night before and had to call AAA for roadside assistance. The issue was already diagnosed as a bad battery. I understand that the Advance Auto Parts employee has to check the battery for themselves before honoring any kind of warranty. The employee was very hard to understand. I had to keep asking her to repeat what she said. After using the test pack with the vehicle off the employee stated that the battery was good and it must be my alternator according to the automated message on their test pack. I then explained that both myself and the AAA technician collected data the night before indicating that the alternator was outputting voltage in a normal range. The Advance Auto Parts employee then told me that she could see that the alternator was at fault on the test pack. I then asked how can the alternator be tested when the truck was not running?! I was then met with a look of confusion as she went to get what I assume to be the manager. He began to explain that my battery was good and it must be my alternator and/or starter. I then asked how does the test work without the truck running. He asked the other employee if the truck was running during the testing to which she replied no. Then the manager type person asked the other employee to get the jumpstart pack to start the truck. The test took longer than expected and both employees disappeared back into the store. After close to an hour of total time since my arrival there, the employees decided that they would honor the replacement warranty. Only then was my information collected and I was given a replacement battery. The employee then offered to install the battery but based on their ineptitude during testing and willingness to blame every other part of my truck for the failure I opted to install the battery myself.
This was one of the worst experiences I have ever had at Advance Auto Parts. Very poor customer service. I feel that someone less knowledgeable would have possibly spent a lot of money to fix parts that weren’t broken or had to get a mechanic involved costing time and money. Please train your employees better. I’ve been a customer for approximately 35 years and this was the end of that.
My car battery went out had to go get it replaced and the guy at counter was no help at all when I told him the name it was under his hold aditud changed he said it would take him to long to find the information and told me to come back in the morning when the big boss come in really and it's still has a warranty
This is one of the best AAPs. I'm disabled so I've needed help in or out the store if my daughters aren't with me. They've always been helpful even with returns.
?10:01am September 11th, I received a $164 ?ticket (PCSO) for having 2 brake lights out (Lake Wales, not Dundee). ? My window brake light was functioning. . . Thank you Deputy D.?️
?I drove to my destination [ volunteering at ?The FREEDOM Tour, Eagle Ridge Mall ]; Straight to ADVANCE AUTO Parts [ Dundee ]. I ordered 2 brake light bulbs for 2006 Toyota. $13; and ✝️GOD told me Not To Drive Anywhere; until,
I Replace the Bulbs. †?? I Listened; I Did. . . .
Well; because the? door jam states 2006, and the engine compartment stated 2007; I received the wrong bulbs. ?I Went Back Inside and exchanged my Warranteed bulbs for 2007. I Replaced both bulbs myself, with no help from You Tube ??♀️. Thank YOU ✝️GOD, I Did Not Drive Away. Thank YOU ✝️GOD for my safe travels and working bulbs. Thank You ADVANCE AUTO Team for helping me purchase the proper bulbs.
THANK ✝️GOD ???? for No accidents & No injuries. THANK YOU ✝️LORD ?????
I came in to get a battery for my car, and didn't know what I was looking for. A gentleman named demas helped me get a battery and even helped me put it in the car. 10/10 would recommend this store.
The folks at the Dundee Advance went above and beyond to help us with our van battery! Turns out that a battery we purchased from there over a year ago had gone bad prematurely. Advance replaced it under warranty even though they were having a difficult time determining whether it was the battery or alternator. Without their help, we probably would have unnecessarily paid money to a repair shop.
If i could give this place a zero star i would. I came to get an oil filter a few months ago but it was out of stock they ordered it online for me. They kept giving me the runaround telling me to come back ...i came back like three to five times and each time i came back they kept telling me it was not in stock. They even claimed that they already gave it to me in which they lied as it clearly shows i did not even get it. Why would i come back multiple times to ask for an oil filter that i already purchased ...make it make sense!. Eventually i had to send someone to get it for me ...i find it funny when i did send someone else to go get it for me you guys happened to have it. I am not a dxamn fool or a joke. ya could play with someone else with the bxullshxxt behavior i wish i got the name of the person who said i was lying. im a grown axss female and work hard to pay for everything. Do i look like a clown customer to you. I dont know if it was because i was a black female and if he was mocking me but ummmmm im never going back again. Goodbye i would never step foot in this place if it was the last place on earth !!!!!!
I came here because I needed a hose for my mini van. The employee told me that they didn't have the hose in stock. He explained to me that the part needed to be ordered and that it will be arriving on a Friday. I accepted and paid for it. Waited 4 days then Came back on Friday and was told that the part never got ordered. Also I didn't noticed that they charged me shipping costs for the part they supposedly ordered....
The only good thing is that I received my money back not without some resistance from the the staff..
Always friendly, helpful, knowledgeable and professional help from the staff at this location.Has not been one time I went there and ever had to leave with the parts I was looking for.
Sehoy was amazing friendly as I came in the door had explanation and here knowledge was super . I’m a woman and it’s hard to find other woman in this industry that can help you out and explain and took here time , thank you again for your help I’ll be coming back .
The only good thing is the part I needed was in stock. I came in with the part number and still had to wait 30 minutes for some one to get it. There was one person on the counter about 5 customers walked in behind me and the manager never even looked out of the office.
They were amazing. We had ordered a party online to pick up in store. It didn't process timely from corporate website but there sales rep in the store called my husband the next nm morning letting him know the part came in. Very professional. We will definitely shop here again
Great place, very helpful staff! I had to drop off some used motor oil and filter, and an employee met me at the door and took care of it for me. I appreciate the extra consideration during Covid times! Very knowledgeable staff!
I went in the store looking for a part for my door handle. I could not think of the name. A worker came up and ask if I needed help and said yes. I tried to tell him what I needed he didn't know what I was talking about and walked away. I could not find it and walked out. Went to Auto Zone and found it. When I walked out rhere was no one in the store and two workers at the counter . I will not go back and I will tell others not to go their. I found the name of the part at Autozone it is a door lock rod clip.
I want to begin by saying that I entered and was greeted and helped by an extremely pleasant and helpful employee. I needed a wiper blade for my truck, as my current one was broke and I was driving into a storm, far from home. Unfortunately the wiper blade was installed incorrectly by the helpful employee, as it came apart during use after I left.
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