This company stole my truck! My ex called them, they came on her word alone, to my place that I’m on the lease, and pay the utility bills, and stole my truck! I have not even received anything telling me how to get my truck back and how much they are trying to illegally rob me for! The police department said they can not do what they did, and that I’m going to have to take them to court! BEWARE OF THIS COMPANY!!! And then they will lie in their response to your review as you can see here. 1-I never screamed nor did I yell, nor did I threaten 2-private property THATS MY PROPERTY 3-They have not explained anything, therefore I could not have refused. Instead of reaching out to me, or sending me a letter or any correspondence whatsoever, they decided to take the time to make a false reply here. 4- The law clearly states that you can’t take a vehicle from the owner of the vehicles property, I am listed on the lease, and all the utilities yet they did it anyway. So either they are ignorant of the law, or feel they do not need to follow it. So as you can see, they are not only thieves, also liars! What a terrible business practice.
Tony was so professional and extremely kind. He went above and beyond not only getting my car but me to the assistance I needed. I felt safe riding with him and am extremely greatful!
Life savers! Had an unexpected flat tire in the middle of nowhere central Florida. Called every repair shop/tow company I could find in the area with no success. Stars Towing didn’t hesitate to tow my car all the way from central Florida to St. Petersburg. Ronnie and his team are great, thank you again!
Excellent service! Just got a tow this morning at 6 am from my work, very nice gentleman. Took very good care of me and I got to ride with him to my house!
I just witnessed on I-4 West by Plant City one of these trucks driving over 80 in and out of traffic riding on people's tailgate all while towing a car. I have a picture of the vehicle with the tag
The lady that answer the phone was extremely nice, polite, knowledgeable and professional. The driver was on time, professional and kept me updated. They made this stressful event a lot more tolerable
Quick to arrive, communicated regularly to make sure they provided quality service, drove safely with vehicle hooked up, very nice! Provides great service!
We had to help a friend clear out his vehicle after his car was totaled out of town and he was in treatment. Each time I called, they were pleasant and helpful and after our 2 hr drive to get their they were most helpful while we took care of the car matters. I highly recommend S.T.A.R.S.
Five Stars. Chris put in the extra time and effort in making sure, to the best of his ability, that the vehicle wasn't further damaged in towing and getting it on the bed. Extra care when getting it down also. Very grateful. Thanks Chris!!!
Ronny and Kayla are both amazing, Ronny does great work and Kayla is the sweetest most helpful person ever. Thank you STARS and shade tree for fixing my vehicle so quickly!
I believe the shop is under new ownership. Everyone was very nice and polite. The mechanic Ronnie knows what he is talking about and work. They fixed the items on my car that I was able to do now. I will be going back to have the rest fixed. I'm very happy. Thanks guys, you did great!
All I can say is Trish and Cora who she was training were so amazing. I thought I would never see my car again and I thought I was lost with no transportation to get to that emergency or my car malfunctioning. They helped me in a time that was so hard , I was crying like a baby and if it was not for Trish , I would of been lost with my car being towed . I recommend this tow company . And I recommend this tow company even more because of two women making this happen .
The kindest most generous people we’ve met in a moment of need. On a trip between Kissimmee and Punta Gorda to trade-in our vehicle it just stopped working. Our existing curbside had elapsed, leaving us stranded and frustrated. Stars Towing was quick to service, we ended up getting towed from their location to the dealership, about a 90min ride but they were wonderful.
They picked up my boyfriend's vehicle And dropped it off where it was supposed to go but did not let the business know it was there, parked it in the back instead of the front & left the keys in the ignition. Will not be using them again.
STARS performed fast and friendly service on my mom's van. We needed A/C service ASAP and they helped diagnose the issue. Excellent rates for service and their towing was exceptional. Will go back if I ever have an issue.
Ron the mechanic is very knowledgeable. He is very honest and he is very fair. I would suggest this place to anyone looking for a mechanic with good value
My car was towed here after a collision. I had just purchased an adjustable dash mount phone holder and found that was missing when I went to get my belongings. The interior of my vehicle was not damaged. They were not very friendly either.
Stars Towing from Bartow completely dropped the ball on my service. After waiting 5 hours for pick up I was told by my driver that the owner of Stars Towing re-routed my driver when I was the next in line for pick up. According to AAA with whom I placed the service call, I was given incorrect pick up times throughout my 5 hour wait. This towing service is completely unacceptable. I used AAA towing service last year and up front I was given a 3 hour window for pick up. Although I was not happy with the delay, at least someone told me the truth and I could decide my response for myself instead of being pushed off and pushed off and lied to. Terrible experience. I'm sorry to even give them one star.
I was very impressed right from the 1st time I spoke with the mechanic as well as the owner. I found the customer service to be A+. The repair was excellent as well as time it took. I highly recommend this shop for you auto repairs. Fair pricing also.....
More like Shady Tree. They'll quote you one price but raises it when you're ready to pay. Unable to get in contact with whoever is in charge. Owner is never at the shop. I advise you not to deal with them but if you do I beg of you to get everything in writing. This is not a place for a woman to go by themselves because they will absolutely take advantage of you. I would give this negative stars if I could. If you consider your time and money to be precious then please do not do business with these people. They destroyed my aunt's Jeep and refused to accept accountability. She had to take them to court but the money she was awarded was just a refund of what she paid and it didn't even begin to cover the damage they caused. I hate to sound like someone who thinks they should get more than what they're owed. I just want people to exercise caution before taking your vehicle to that shop.
This shop was hired to replace a clutch. Simple repair however they broke the lever assembly and took three weeks to get it figured out and took no responsibility. Five months later the clutch needs to be replaced again and they want me to pay again. Reported to the Better Business Bureau!
Jan 30, 2014
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