Johnnie Powell was my estimator he was about the nicest person I ever met. The service he provided was top notch.He contacted me two times to let me know how work was progressing. In the end l found out he was a true Floridian I wish more people were like him .
Crown Collision repaired both driver side doors due to someone hitting my car in a parking lot. Jenn was wonderful! Answered all my questions accurately and promptly. She is very pleasant to talk to and listens to what I had to say and ask. Our Telluride turn out fantastic. We now know where to go if we ever have to use your services.
First class, Ritz Carlton service paired with FedEx efficiency. Johnnie Popwell is a gem and true professional. Kudos to Crown for have such an exemplary representative on the team.
If I could give zero stars, I would. My car was at Crown Collision Center for TEN weeks, and when I picked it up, it was in worse condition than when I dropped it off. My brand-new white car came back with widespread corrosion spots from industrial fallout, multiple new scratches, and a rear bumper diffuser that was still loose even though they claimed it had been tightened.
Not only did they take an unreasonable amount of time, but the quality of care and lack of consistent updates on vehicle repair was completely unacceptable. After such a frustrating experience, there was no offer of compensation—no discount, no complimentary service, not even a simple car wash—to acknowledge the massive inconvenience and the condition they returned my car in.
I honestly wish I had never chosen this collision center and I will not be returning for any future repairs. Save yourself the stress and go somewhere else.
Vinny Barbosa was very courteous and professional, he did an exceptional job on the repair of my vehicle. Vinny walked me through each process and kept me updated on repairs. I would recommend anyone coming to collision center to ask for Vinny. Thank you for your dedicated work on getting the job done.
Exceptional Service from Jenn Smith at Crown Collision Center!
I had an absolutely outstanding experience working with Jenn Smith at Crown Collision Center. From start to finish, Jenn went above and beyond to make the entire repair process smooth, efficient, and completely stress free. Her professionalism, communication, and genuine care for her customers truly stand out. Jenn kept me updated every step of the way and handled everything with precision and attention to detail. What impressed me most was her commitment to helping our company save money, she managed to repair the vehicle without needing to replace our custom vinyl graphics, saving us significant additional costs. That kind of care and problem-solving is rare and so appreciated! The finished work was flawless, and the customer service was second to none. I highly recommend Jenn Smith and the entire Crown Collision Center team to anyone looking for top-quality repairs and exceptional customer care.
Wow! Even in a troubling situation I thank God for letting us meet Vinny Barbosa at Crown Collision Center. The compassion and help he gave our family was awesome. Time has changed with excellent customer care service, but thank you Crown Collision Center for having a employee keeping the Crown Buick name on top!
I should have walked away before they started in my car. This nightmare began when I was at the scene of the accident, I called in and the receptionist said to either drive or tow my car in. I arrived and she then told me they won’t take my car without a claim number which the insurance company advised it takes 24 hours to produce. I had to beg a manager to let me keep the car there and sent them the claim number the next day. At that point they assigned a service advisor who wasn’t proactive at all advising me the status on my car. After a few weeks she became non responsive for a week and once I involved a manager again I was told she wasn’t with the company any longer. The new advisor assigned to the car send me totally different numbers of the damages which was off from the previous numbers by over $6,000. Finally I called in to check on status and they said great news the car is done after this 8 week nightmare. They said to come at 3:30, I go there at 4:00 and was told the car was just finishing being detailed. We waited about 20 minutes and was then told they were wrong the detail process hasn’t started and it’s being calibrated and he was wrong the car isn’t ready. Another waste of time, and all they say is so sorry. I have never dealt with such an unorganized shop in my life.
I brought my car to Crown Collision Center over a month ago after being rear-ended, and this has been one of the most frustrating and unprofessional experiences I’ve ever had with ANY place of business.
When I first dropped off my car, Jenn assured me word for word that she “would not leave me high and dry” and that she would provide updates on my vehicle. That has not been the case at all. I’ve called and emailed several times with no response. The only communication I finally received — TWO DAYS AGO, via email, not even a call (after I called and the front lady said she would leave a hand written note in her desk to call me back) — was that my car has not been touched in over a month because the part is on backorder.
I immediately called after receiving that email and was told by Jenn that the part was unavailable anywhere in the United States, with no timeline on when it would be resolved. I asked to pick up my vehicle since it could be an indefinite wait, and she said she would speak with her manager and call me back because my car has “no bumper on it at the moment”. That was two days ago. Since then, I’ve called and emailed both Jenn and the manager Tony multiple times — still nothing. Completely ignored. I am now left with no rental car, no personal car, and no communication.
This is not just inconvenient — it’s unacceptable and frustrating. What makes matters worse is that I’ve since read dozens of other reviews describing the exact same issue: cars sitting for months with no updates, no returned calls, and no progress. This is clearly not a one-time problem, but a pattern of terrible customer service and disregard for people’s time and money.
STAY FAR AWAY FROM THIS PLACE. Do yourself a favor and read the reviews before trusting them with your vehicle. I wish I had.
The Service Advisor Vinny was above and actually beyond the call of duty in performing his upmost to repair our car. We commend him to the highest for a Job Well Done!
Brought my 2025 Acura in to have some minor body repairs done. Crown Collision did a great job. When I picked it up, my car was washed and detailed inside. Really looked brand new. Big thanks to David and Penny!
Run don't walk away from this auto body shop. If i could have given it a zero star I would have. Shame on greedy Kevin Hawkins the owner for the bait and switch. I was quoted $1500.00 for two dents I had in my car by my door. I dropped it off on Monday and was told it would be ready on Friday. They called me on Thursday to tell me that they estimated the cost wrong and that now it would cost almost eight thousand dollar FOR TWO DENTS. They advised that now I would need a two new doors, a bumper, a fender etc.... WHAT!!! I told them that I wanted my car back and had to wait until the end of the day to get it. To say I was upset would be an understatement. By the way while i was there an older woman around 80 came in to get her car and stated that she had been waiting 2 months to get it back and they informed her that she needed more work then they originally estimated. Oh and by the way they charge you $90.00 dollars a day for storage. Ridiculous. I went to another body shop and got my car repaired for $1500.00. I want to protect future clients from going thru the experience I had. If you need your car fixed please go anywhere but here.
We were in a bind needing a small repair to our son's car right before he was shipping out for the Army which coincided with our move to TN. We had the pleasure of working with Jenn Smith and explained our predicament. She ordered the parts immediately and let us know she would come in early to meet us and get the car fixed. She did as promised and we picked up the car that same afternoon resolving our issue. Now that is customer service in my book. Jenn went out of her way to assist us in a time of need. Thank you
I literally got there as they were closing. I explained to them about a critical issue with my car and that I needed an immediate quote for a shippers insurance. Steve and Marissa were just phenomenal with their stellar service. They so patiently and kindly heard me out and stayed late after their business hours to help me out! They earned my business! Thanks so much!
Very dissatisfied had my car for three months went in was told parts were not in. Called Merecedes customer service they said the part had been sent for a week went to collision told them the part had been in for a week said they would have to find this was 3 weeks into it told me the car would be ready in a week no response called said they had missed a part and they would need to order went in to see if the part had come in was told that Mercedes did not have the part and did not know when they would get it called Meredes customer service to see why they would sale a car without having a part my rental was up and wanted to see if they could help with a rental if they did not have the part no help filed a complaint and finally got 1000 but I had to rent a car for two months costing 1200 a month. Went in and called collision got no information left messages did not return calls went to the dealer to get information. Dealer told me part had come in had to call to inform collision the part was in they text me and said it would be ready in a week not ready no response from collision called no response 10 days later called and stated did not want a call back that I would remain on the phone until someone told Me what was happening with my car came on phone and told me I could pick up this was 10 days later why did they not call me
The insurance company reacted within days why did it take 3 months to get a car repair with no communication this is unacceptable. The information and help was through me calling Merecedes customer service calling the dealer. It should never take 3 months to get a new car repaired
One of the worst experiences I’ve ever had. My car has been at this shop for over two months, and communication has been nearly non-existent. They consistently fail to return phone calls, and no one besides the receptionist is ever available to speak with.
The updates I’ve received have been vague, repetitive, and often misleading, promising completion dates that come and go with no progress or explanation. I’ve had to pay out of pocket for a rental car and have even missed work due to the constant delays and false promises.
Even with an insurance adjuster involved, the process has been frustrating and poorly managed. I can only imagine how much worse it would have been without insurance. Based on my experience and similar ones shared by others. I strongly do not recommend this shop.
My vehicle has been at Crown Collision since early March. I was told on March 18 that the vehicle would be ready for pick up in two or three weeks. The estimate to repair the vehicle was approximately $9,000, and is being paid by the insurance company. I have reached out to Crown Colission numerous times, with no response. Occasionally, I would receive an email apologizing for the delay with explanation blaming parts availability or some other minimal issue. The vehicle is a Jaguar FPace that is two years old with 11,000 miles on it. The inconvenience caused by this situation has become overwhelming. I suspect that I am not the only customer that has experienced poor customer service and broken promises from Crown Collision. This has been a painful and unfortunate experience. Obviously, I wholeheartedly cannot recommend Crown Collision for services of any kind.
This was a very bad experience. The communication from the representative (David Thach) assigned to us was horrible. He often would not return phone calls which necessitated us driving to the shop to get updates. My insurance company experienced the same issues with David which slowed the entire process. When I was told the car was ready, I found the door gaps from the repair to be excessively out of spec. They agreed and did eventually correct the repair but it calls into question the quality control system they claim to have in place. My guess is that most customers don't notice such things so they don't bother to check. After David continued to refuse to answer or return my phone calls about when the vehicle would be ready, I showed up at the shop asking to take possession of my vehicle. The receptionist said she needed to check with David. When she returned she asked me if I could wait 10 minutes or so because David was finishing his lunch. I almost could not believe my ears. I demanded to speak to a manager to promptly helped me, pulled David away from his lunch and then after a few minutes returned my car. I will say the final quality of the work appears to be very good. The customer service experience was legendarily bad.
I would like to send a huge thank you to Wayne Calderwood in crown collision . He went above and beyond for me. The experience I went threw with the other person's insurance company was so unbelievable and devastating. Wayne stood by me never gave up on me and repaired my car with perfection thank you for being you and what you do. I will always remember and never forget what crown did for me. Also a huge thank you to Angela at the front desk for always being so sweet and caring everytime I called. Thank you so much for fixing my car it looks beautiful and looks brand new. Amy Scott.
Had my Honda roof painted under warranty. Paint job was great but they took off roof moldings and when I picked up car the ends were flared up a welittle but I figured I had a warranty with them. I went back after 11months to fix moldings and was told warranty was for paint not the moldings that they damaged.i have bought 4 cars from crown over the years and you can bet I will never buy another or use the collision center.
Paul Barlow was my Crown Collision Center Estimator for my 2021 Nissan Maxima to fix the roof of my car which had damage from going to the car wash to much and being in the sun to much too. The top and side panels had to be replaced. Paul was very professional and really had great ideas on helping fix the problem on making it look new again. He always answered his phone when I called and I never got an answer machine. Very polite when talking with him whether on the phone or in person. Crown Collision Center at 5237 34th St. No. St. Petersburg did an amazing job on the roof of my car with replacing all of the damage panels with new ones and the prices were reasonable with parts and labor. They even washed my car before I picked it up. They were quick at getting g the parts and fixing g it that I got my car back the next day. I highly recommend them as well as Paul Barlow as your estimator 100 % . Karold and Shannon Krause
Wayne Calderwood jr took very good care of me and front end repair of my 2025 Elantra N and my car looks like it did in the showroom. Wow. I would recommend him and the Crown Collision Center for all your body needs and repairs. Prices was fair. I plan on using them again for any future needs.
My Nissan Rogue was hit from behind. I took it to Crown Collision for the repair. Sean Clumfoot met me at my appointment time and was very thorough reviewing the car and the repairs needed. He was very friendly and professional. When my car was done, he called me and when I went to pickup he made the process very smooth. They do great work there!
Had a great experience with Crown Collision! Christina Perez kept me informed of what was going on with my vehicle and took care of every detail possible when it came to working with my insurance company and the rental car company. Hopefully I won't need their services again anytime soon, but if I do I will definitely return and I will ask for Christina!
I brought my Murano into Crown Collision after a fender bender. Christina Perez was assigned to work with me and I could not have had a better experience!! Christina handled every detail with the insurance company and rental car. She kept me up to date and well informed of all the steps along the way and delivered my car back to me in excellent condition! She even helped remove some very stuck on sludge that had splashed on my car after the hurricanes. Highly recommend Christina Perez!!
From the moment we made the initial call to inquire about the facility, Chris Perez was exceptional. She explained everything in detail and assured us that everything would be taken care of, making a traumatic situation much less stressful. Chris provided us with daily updates and kept us informed about every step of the way until our car was ready to be picked up. Chris also acted as the liaison between the insurance company and the Enterprise Rent-A-Car. She communicated not only with us but also with them, ensuring that our car rental was extended based on the circumstances. She kept the insurance company informed about what was expected to be done as far as the car repairs and when the expected completion would be, making the entire process seamless and worry-free. Her professionalism and dedication were truly outstanding. Thank you, Chris, for your excellent service!
Sean Clumfoot was extremely helpful!! We have recently purchased a 2024 Kia with Shadow Matte gray paint. He removed the badges off my car. Super kind, knowledgeable and professional. I will only take my car back to Crown. Sean explained everything to us before removing the badges. My car looks amazing and we love customer service Sean provided!! Go see him with any car needs.
I had the privilege of working with David Thach and I must say, His Customer Service and Kindness is one of a kind. He treated not only me, but my husband as well with the upmost respect. Everything he said he’ll do for us, he did. We need more like him. Thank you so much for your patience and kindness you showed us ⭐⭐⭐⭐⭐
This is the worst car repair shop you want to take your car to, they hold my car for 3 months. It took them a month just to look at my car they NEVER called me to tell me your car is Here or what's wrong with it I had to Chase chase chase. And when they finally told me my car was done and went there to pick it up they gave it to me half done, so dangerous to drive. That was a liability it could have cost us our life's, How dare you? So basically because they thought it was insurance money they can do whatever they want. they thought they were above the law and they broke the law and their policy. This place lied and neglected me and gave me a car that's so dangerous to drive. Just to get to show you what kind of business is this they offered me $200 off my deductible for me to take down the reviews. I wonder how many people they do this with. so technically all their reviews are fake or bought out.
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