Stepp's Auto & Truck Salvage, Inc. JunkYard in San Antonio (FL)

This is probably the rudest and nastiest people i or my husband have ever felt with in buying auto parts. Should have known when it was a hassle to get them to send me an email for my credit card information, the lady was mean n nasty n just didn't want to do it and when i kept calling to inform i didn't get the email it became a problem and you could tell the lady that worked there had an attitude and it was an inconvenience for her to send the email. After paying in advance and wait for this company to pull a transmission going to pick it up drove over an hour to get there and instead of giving my husband the transmission they said they where not going to give us the transmission and gave us a refund. Horrible people with horrible attitudes who dont run a good business. DONT EVER DO BUSINESS WITH THESE GUYS EVER!!!!!

one of the best experiences since i moved to Florida!! Skylar was super sweet and had my powered mirror within minutes, they were super easy to work with and honestly what’s not to love about a super cuddly cat?

They deserve 0 stars. I lost my husband in accident. These were the unsympathetic people to deal with. Not once did I hear I'm sorry for your loss. After losing my husband in the car I brought someone to get stuff out of the car. But they proceeded to bring the car out so I had to see how bad it was and see his blood. This company really needs to teach compassion and empathy.

I'm a truckdriver. They have a Big sign. HIRING. I call. Rude woman. Fill out application. NO. I need some questions answered. Don't want to waste my time and yours. I wouldn't work for jerks like this..answer my questions.

This place is the worst people and ownership you can try to deal with.. they very rude aggressive never blame there self they always right they give you everything wrong they may make fun of you.. it happens to me when I order a part I was trying to get it same day since I’m there hr early before they close at 5pm Friday they ignored me after I paid they asked me to come Monday when they call me they make did two trips on purposed they lazy and racist ..

Worst place on the planet BUYER BEWARE, sold me a tested transmission that was inoperable upon profession installation from a reputable transmission shop. Had terrible customer service from both Hannah and her direct supervisor Jeremy, both were very unprofessional, Jeremy even dropped the f bomb on a recorded line. I am out $530 plus gas both ways and $800 for install of failed part. Now im forced to go to litigation because they are unreasonable and have done this to several others according to google review and the better business bureau

This is by far the worst salvage yard I have ever dealt with. I’m an ASE certified master technician who has dealt with hundreds of salvage yards over the years. And this is the worst of all time. As you can tell by the countless other reviews on here STAY FAR AWAY!! I promise you will not have a good experience. They lie they are rude and worst of all never admit fault. If that sounds like a place you want to buy used auto parts from go for it. YOU HAVE BEEN WARNED!!

Staff was pleasant to work with. They did a great job!

Excellent auto provider for quality products. Best experience possible. Select this company with confidence.

Terrible customer service rude people if u was you id take my hard earned mo ey buy my parts from somewhere else if you work hard for your money like me to walk in in and get treated rudely and disrespected

Worst customer service.. THEY SELL JUNK Don't buy from them !!! Waste of money, time, labor

Purchased a vehicle from them. They also have auto parts for sale. Friendly staff, and easy to work with. Will definitely do business with them again.

Went to buy a used battery they told me they would call me when the used battery they had was fully charged they never called me and when I called the next day they said it’s still charging 2 days later and I’m still waiting on the call yeah right. They were rude and they acted liked they really didn’t want to help me

I'm just a Russian bot leaving a good review for a good company. I bought this transmission in February and it's going great.

Customer service was unprofessional and uncaring. Also the staff was not helpfull and unwilling to provide any type of good attitude. This was different with her coworkers which she was really nice. Having to be towed is itself an awfull experience, and I had a good attitude. This customer service only leads to frustration and anger which many people may not be able to control like I did. I hope your customer service improves so that people that are in a that situation can have a better experience at your place. Also had to travel 45 min to pick up an adjustable wrench because staff was unable to let me borrow an adjustable wrench which I am more than sure they had. I just needed it for 2 min so I could take out my plate.

Extremely Rude!! Women behind the counter. Tried to explain the trailer that they are selling needs parts that are broken. Before I could point out the items that need repair. The woman behind the counter said “Bye” have a good day. I have other people that are interested. I didn’t argue and just walked out the door. I’m not giving them any business. I do not recommend business!!! I live within 15 minutes away from this business I will let everyone in my community know not do business with this business. Also I will be giving a negative review in Facebook as well.

Thank you jeremy and Hannah and Skylar for your help you are amazing 👏

Picked up 2 doors for my 03 Tahoe. Fantastic service! The girls in the office were so nice and quick to help. The 2 guy's that loaded them for us were very careful and nice. They even offered us a moving blanket to use to keep the straps from rubbing the doors. So awesome! Will do service with them again :)

I love this place and the amazing customer service!

Absolutely the worst used parts experience ive had. The people are ignorant. I wouldnt recommend this place to anyone

I decided to build a racing rig for iRacing and they were very helpful in finding a good car seat for a good price.

Worst auto parts used junkyard ever two times I came to purchase parts from them drove 30 minutes away both times parts van damage, and they fight you about warrantee the parts out. If you want to save your time, money and headache, do not buy from them. If you do, you would experience my review. Just look at all the negatives reviews and you will see that all of them are the same complains.

The female who works in the parts office was short and curt to my Mother who was picking up her deceased Husbands car. He passed away one day ago via suicide and she spoke to my Mother like she was a child. This employee needs to take a customer service class.

Sold me a junk motor & refused to honor the warranty. Rude. Defensive. Confrontational. I’d never trust or recommend this place.

Being a business owner I want my employees to make us money not cost us money. I bought a radio that wasn't correct. Our fault we ordered it wrong. Not reading their returns policy I called to return it like Amazon or Ebay. Being a small business they have a policy to charge a 25% restocking fee. I respect that. They went further and offered me a store credit for the full amount instead. Great way to keep people calling. Support small businesses.

Hello, this place has wonderful service and they do it quickly. We called them for some quick towing and they did great. Would definitely recommend them!

Here’s the deal…..there are LOTS of salvage yards around this area and I’ve dealt with LOTS of them. The first indicator of what the service will be like is wether or not they answer the phone. I gave these guys 2 stars because they answered phone and did so politely. To be fair my interaction started off very positive but quickly took a turn. The summation of my experience with them is this: stepps is more about what we(the customer) can do for them instead of it being what can they do for us. Very lackadaisical on the phone when looking up parts, unwilling to lift a finger until they get some money, and inventory on car-part is always wrong. They need to “stepp” up there service as they have the potential to be great.