Not only are they Deceiving but they treat you like they're better than you , their whole staff needs be fired and retrained on Human manners, terrible customer service and their prices are not as advertised, Beware !!!
Do not buy any parts from these people they are very unprofessional and the staff is very rude. The two girls are horrible in there. I can’t believe they’re still there. They must be family. They need to be fired. I’ve never dealt with a used auto parts store where you have to pay first then they will get the parts for you after doing business with them 10 years we’re done.
They have posted that they have a sunroof for a 2019 Toyota Camry panoramic sunroof supposed to be in good shape we rented a truck drove 700 miles one way 700 miles back. We got there they will not let us test the sunroof
The sunroof in the picture that they posted it’s open. They made us pay $2140 in cash
2000 for the sunroof and $140 tax even though we have a tax exempt license.
After we pay to rent a truck and the driver to go get it and the fuel and come back we had $3060 and the sunroof does not work. It is worse than the one we have. The tracks are broke the plastic broke It will not open it will not shut. It will not do anything. It’s like in a bind.we tried to call them back They said they sold as is .So we are $3060 in the hole do not buy from this place. They are a bunch of crooks. Don’t lose your money and buy anything from these people
So this store had posted a 200cc motorcycle for sale on Facebook. They showed a video of it running and allowed me to go and see it. Unfortunately they do have a policy where you cannot test drive the vehicle as they are selling but they assured me that they rode it and that it worked fine. I brought it home put some coolant and oil in it and have had no problems. I'll be going to register the new title today and I appreciate their help. You are sometimes able to hold specific vehicles under certain circumstances with a deposit of half up front. They were very straightforward with the information regarding it. They did not budge on the price but for the quality of the vehicle that I received it was worth it. I'm putting a five-star review for good customer service and a vehicle that didn't break as soon as I drove off the lot (y'all know it is). I highly recommend that if you need to go to this place to get anything done or if you see a vehicle that they are selling to listen carefully to the information they give and then make your best decision on purchasing. They were very straightforward and honest.
Needed a pcm for a 2007 civic.
Called them and they had it waiting at the front desk for me.
Installed it wrote the Vin and the car is back on the road.
$50 easy fix
This is the worst salvage yard I have ever been to. They sold me an engine with the cylinders full of water. It would barely turn over and they wouldn't warranty it unless I installed it and proved it was "bad". They store their engines on crusty racks completely exposed to the elements with no spark plugs in and masking tape to cover the holes... Front desk lady is extremely rude and has no business working the front desk. They are one of the cheaper yards in the area but it's not worth a saving a few bucks to have to deal with the rude staff and garbage parts. Do yourself a favor and go anywhere else.
Call them on the phone about wheels with tires confirmed with me that they didn’t make any deals with anybody else and as I get there, somebody was already there 40 minutes before me already made a deal with them so I basically drove out there for nothing and they don’t want to do nothing to make it right. I definitely don’t recommend bringing your stuff here.
After watching how these guys drive, I am not sure I would entrust them with my vehicle. Drivers are unprofessional and rude at best, but also show signs of dangerous driving. Do research before asking this company to recover your vehicle.
5 star!! Thanks to Stepps auto team for being honest selling me a running motor out of a 2019 challenger, ran and drove excellent before selling car, thanks again! Very polite and honest/friendly. Anyone that has had a negative review about their experience is probably because they weren’t communicative or rude to the employees.
They were fair and good quality parts and when they know i drove 2hr to get the part they didn’t make me wait they worked fast and get me the part thanks guys
They are always my first call, even if they dont have it they tell me my local companies who do. Few months ago I made my first phone call to them about a first generation Tacoma bed not many people had one in the gold color I really wanted. The price and condition were to good to pass up. They made the transaction so easy and even loaded the bed on my trailer the next day! Make sure to call them for any of your parts!
Bought a untested Chevy Cruze engine. They were transparent about the motor being untested but they performed a leak down test and all 4 cylinders showed less than 10 percent leakage. Nearly a month later it's still running. Time to sell it.
It’s about used parts they sale
They have the rudest lady can answer the phone plus the manager are worse than her instead of helping to sale and cover what was going on he just made worse and try to argue or explain ‼
This is a head up for the owner due to that he doesn’t know about it !
Otherwise it will be a different story!
People are there to create issues not to solve problems!
And they don’t want to sale and make money for the owner!!
Get a different team and you will make much more than you do now!
one of the best experiences since i moved to Florida!! Skylar was super sweet and had my powered mirror within minutes, they were super easy to work with and honestly what’s not to love about a super cuddly cat?
This is probably the rudest and nastiest people i or my husband have ever felt with in buying auto parts. Should have known when it was a hassle to get them to send me an email for my credit card information, the lady was mean n nasty n just didn't want to do it and when i kept calling to inform i didn't get the email it became a problem and you could tell the lady that worked there had an attitude and it was an inconvenience for her to send the email. After paying in advance and wait for this company to pull a transmission going to pick it up drove over an hour to get there and instead of giving my husband the transmission they said they where not going to give us the transmission and gave us a refund. Horrible people with horrible attitudes who dont run a good business. DONT EVER DO BUSINESS WITH THESE GUYS EVER!!!!!
Worst place on the planet BUYER BEWARE, sold me a tested transmission that was inoperable upon profession installation from a reputable transmission shop. Had terrible customer service from both Hannah and her direct supervisor Jeremy, both were very unprofessional, Jeremy even dropped the f bomb on a recorded line. I am out $530 plus gas both ways and $800 for install of failed part. Now im forced to go to litigation because they are unreasonable and have done this to several others according to google review and the better business bureau
This is by far the worst salvage yard I have ever dealt with. I’m an ASE certified master technician who has dealt with hundreds of salvage yards over the years. And this is the worst of all time. As you can tell by the countless other reviews on here STAY FAR AWAY!! I promise you will not have a good experience. They lie they are rude and worst of all never admit fault. If that sounds like a place you want to buy used auto parts from go for it. YOU HAVE BEEN WARNED!!
Extremely Rude!! Women behind the counter. Tried to explain the trailer that they are selling needs parts that are broken. Before I could point out the items that need repair. The woman behind the counter said “Bye” have a good day. I have other people that are interested. I didn’t argue and just walked out the door. I’m not giving them any business.
I do not recommend business!!!
I live within 15 minutes away from this business I will let everyone in my community know not do business with this business.
Also I will be giving a negative review in Facebook as well.
They deserve 0 stars. I lost my husband in accident. These were the unsympathetic people to deal with. Not once did I hear I'm sorry for your loss. After losing my husband in the car I brought someone to get stuff out of the car. But they proceeded to bring the car out so I had to see how bad it was and see his blood. This company really needs to teach compassion and empathy.
Customer service was unprofessional and uncaring. Also the staff was not helpfull and unwilling to provide any type of good attitude. This was different with her coworkers which she was really nice. Having to be towed is itself an awfull experience, and I had a good attitude. This customer service only leads to frustration and anger which many people may not be able to control like I did. I hope your customer service improves so that people that are in a that situation can have a better experience at your place. Also had to travel 45 min to pick up an adjustable wrench because staff was unable to let me borrow an adjustable wrench which I am more than sure they had. I just needed it for 2 min so I could take out my plate.
Stay Away. Worst Junk Yard to deal with. Our dealership is working with many Salvage Yards in Tampa Bay area. This is the worst experience by far.
Engine came with a damage. First they wanted 25% restocking fee. After we agreed to this crazy $500 charge, they never came back to pick it up. After weeks of calling them, we decided to take a 2 hour drive and deliver engine ourselves. They didn't take it, they told us we have to have original receipt.
We called them after spoke to a female person and confirmed that we still can come back and deliver engine back to them 2 hour drive one way with original receipt. She confirmed its good to go.
When my driver arrived, they simply cursed him out and told him its your engine you keep it.
Lesson learned. Will never do business with them. You guys think twice to do business with them.
Picked up 2 doors for my 03 Tahoe. Fantastic service! The girls in the office were so nice and quick to help. The 2 guy's that loaded them for us were very careful and nice. They even offered us a moving blanket to use to keep the straps from rubbing the doors. So awesome! Will do service with them again :)
What AMAZING customer service that I received today when I called Stepp's! Skyler was very professional and answered all of my questions! When I called back for another question I needed addressed, Hannah was equally knowledgeable and courteous! I will DEFINITELY use them again, and will recommend them to all of my friends! Keep up the great work girls!!!!
Being a business owner I want my employees to make us money not cost us money. I bought a radio that wasn't correct. Our fault we ordered it wrong. Not reading their returns policy I called to return it like Amazon or Ebay. Being a small business they have a policy to charge a 25% restocking fee. I respect that. They went further and offered me a store credit for the full amount instead. Great way to keep people calling. Support small businesses.
My experience was not good. Paid $700.00 for a used transmission that bangs in every gear. Before I bought it they assured me that nothing was wrong with it as they said it was checked out by their mechanic and found to be in good working condition. Which it is not. The transmission i bought is banging in every gear my transmission guy said. I'm sick over it, just a hard working man that got taken advantage of. The only recourse I have is they said I could have store credit but that they didn't have another one. Which leaves me no where. I feel sick about this and wish no one else to go through what I'm going through. Please stay away from here as they are dishonest people and do not care about you and your problems. Im sure you can find a better place for your needs. Stay away at all cost. By a hardworking honest guy. God bless.
Mr. Tom was very helpful with providing a warranty for a used ac compressor for a 99 Camaro. He stayed until past closing to wait for me on a Saturday. We use them quite a bit for quality used parts and would highly recommend for friendly service and competitive rates!
