Extremely fast, professional and fair priced. I live in Michigan and my daughter works at Disney and her car broke down. Monster Towing came highly recommended and they did not disappoint.
I was stranded after hitting road debris on I-4 at a filling station just off the highway. Miguel with Monster Towing was sent to bring my MINI Cooper via flatbed to the dealership for repair. He kept me informed of his timeline and got me and my vehicle safely to the dealership in a timely manner. Thanks so much!
I got in an accident this morning and needed a tow. Owner picked up the phone right away and came to pick up my car within 30 minutes. Friendly,Fast, reliable, and I 100% recommend this company and will use them for any towing needs in the future. THANK YOU! You got myself and my dog home safely.
I recently had the need to use Monster Towing & Roadside Assistance and am thoroughly impressed with their professionalism and efficiency. The driver, Miguel, as soon he got my case he called me promptly to give me an eta and was incredibly helpful and reassuring . Miguel expertly loaded my vehicle onto his flatbed, ensuring no damage occurred. Throughout the process, the communication was excellent, and I felt confident that my car was in good hands. The service was not only reliable but also offered at a fair price. So impressed with the service that I requested to transport the same vehicle out of the dealership to my mechanic a few hours later with no problem. I highly recommend without a doubt Monster Towing & Roadside Assistance to anyone in need of dependable and high-quality towing services. Their commitment to customer satisfaction is truly commendable.
Call Monster towing, excellent service, very professional, came on time took my car keep me up to date of the process till my car was drop off at the dealership, recommend it 150% for any towing services to anyone who needs this service.
Great service!! Joe kept me up to date on the arrival time. He was friendly and courteous and handled my car with care. Would definitely use Monster Towing again.
Top notch service. Joey D. It was very courteous and took time to make sure that he gave me updates on his arrival. No need to worry while I was sitting there because I was properly informed throughout the whole process.
Joey D was really great to work with. Very good communication and timely arrival. I was even having issues getting back before he arrived and he was patient and understanding of my schedule.
They are amazing! Joey D was able to get my daughter’s car picked up same day with open lines of communication. Highly recommended. As a first responder previously he was able to work with my schedule as well!! Highly recommended
I had an excellent experience with Monster tow company! Joey service was fast, professional, and reliable. Very courteous and made the entire process stress-free. I truly appreciate the great service he provided. Thank you so much!"
Called monster towing who put me in contact with Joey who called me right back to set up time for towing next morning. showed up 30 minutes early ready to go. could not be more pleased with his service and professionalism because i trusted him with my 56 classic ford truck. absolutely blown away by his professionalism and work ethic. Note I had reservations about towing companies and I can’t say enough about Monster towing and Joey. They are the Best. Would recommend for anyone with classic cars as they have Top Notch equipment and drivers. If I could give more than 5 stars to Joey I would- treated me like family and I will definitely be using them to haul my classic cars.
STAY AWAY FROM THIS COMPANY - NO CARE FOR PROPERTY DAMAGE! On September 12th around 5:54pm, Monster Towing and Road Services came to pick my Cadillac CTS. My car would not go into drive or reverse. My car was under the original certified pre owned warranty, so Cadillac sent this company to pick up my car. While trying to get my car on the towing truck, the company rammed my car into a curb and caused damage to the underside of the bumper, along with several scratches/bumps (just watch the first video). The driver (Joey) seemed incredibly nice, until this happened. I asked for his drivers license and insurance information (business, personal). He refused multiple times while on the phone with the owner of the company. After the third time asking him, I then called the cops to deal with things. As you can see in the police report, they described what happened, and I finally received their information. After this, I was put into touch with the owner of Monster Towing services (Miguel Arce). Hoping for the best, I was met with the worst. The damage done to my car was downplayed. I was told I must just want money, and absolutely no responsibility was taken (I received zero dollars from this company for the damages they did). The screenshots attached are from my conversation with the owner of the company, Miguel (I blocked his number because I respect peoples privacy). I teach my children this basic principle: whenever you make a mistake, take full ownership/responsibility, no matter the cost! Sadly, this company did the polar opposite. They never sent any payment after providing 3 quotes. Instead, they continued to push me to use their people to “fix it for cheap”. As anyone who’s ever been in an accident knows, that’s not how things work. There was an incredible more amount of things said to me & more I could share, but this post simply sticks to all verifiable evidence - avoids “he said, she said”. I did not want to file a claim for obvious reasons - whenever I go to resell my car, now it will be on my car fax report which devalues my personal property. After Monster Towing’s denials, I filed a claim with evidence to my insurance and they ruled in my favor. In addition to the quote - paid for (see photos), the grand total in damage was $1,968.46. My car was finally fixed & I picked it up December 9th, but again it will be de valued if I resell it. This was by far my worst experience dealing with a business. You can check my Google reviews - it takes a lot for me to write a negative review, however in this case I want to protect others from dealing with these people. My motivation in posting this is extremely simple: if one person reads this and avoids the nightmare that I had to go through in dealing with this company, then mission accomplished!
I'm very pleased with the experience I had today with Joey. He called ahead, showed up when he said he would, was very pleasant to with, took good care of the car (driving it onto the flatbed rather than winching it to prevent damage), and called to let me know the car had been safely dropped off at the dealership. What more can you want?
Joey D is amazing!!!!! Sunday 2:30pm after a church service, my car literally stopped working when I put the gear on reverse to leave my parking spot. Cadillac sent me a towing company that never showed up and canceled. @4:21pm I called again and they sent me Joey and he was so helpful and fast and did his best to make me laugh of the situation. Thank you so much for everything Joey!! God bless you! \o/
Outstanding service, outstanding people. I called Alex to move my container less than 24 hours and he accommodated my rush request kindly. He went beyond my expectations. I highly recommend Monster Towing for all your towing needs. Honest, punctual, and affordable service. Best towing service ever received!!!!
Joey was amazing guy! Very friendly, very knowledgeable and reliable communicate regarding his ETA and arrived in a timely manner, Needless to say he did his job in a very professional way, I will definitely will recommend to a friend and use his service again. Thank you Joey god bless You
Joey D was awesome. There was an issue with the dispatcher and he contacted me to explain the miscommunication and to assure me my vehicle would be picked up and dropped off at the BMW dealership in a timely manner. It got there safe and sound! He was extremely pleasant to deal with.
Joey D is tha absolute best! He turned a very very stressful situation into a positive experience. He went above and beyond for me after two other companies cancelled my tow! Thank you Joey D!
Our tow driver Joey D was so nice and patient. He was really careful while picking up my car. He took time to carefully take it out of my garage as it’s in a tight area and car was not easy to move out. He was excellent.
I had the best experience with Joey, he was so helpful. The day before he came 3 companies tried to tow my car which was missing a tired and no one did it. Joey handled the situation with so much professionalism! I highly recommend this company.
I had a great experience with Joey D - Monster Towing service. Joey D was very professional and punctual, arriving right on time and handling everything with care and efficiency. I highly recommend his services to anyone in need of reliable towing!
Fantastic experience. It’s never fun to have to tow a vehicle, but the driver, Abdiel was friendly and professional. What struck me most though was his care and emphasis on not damaging the vehicle. He did a phenomenal job. It was not an easy spot to get the vehicle out of and he took every measure to do it right. It was impressive.
Very happy with Monster, would recommend again and again.
Monster Towing is the only tow company I will ever use. They are compassionate, caring, and 100% professional. My husband was in an unfortunate accident and stuck in the middle of a lane to the point four police cars were assisting him to keep him and his vehicle safe. We called Alex which we had used before and he came to our rescue, again. He stayed with us until our insurance company finally confirmed where to deliver the car. I couldn't be more grateful. Thank you, Alex. I wish you continued success. God bless you, my friend. Oh, yeah...just in case you didn't know we are friends now.
Absolutely the best towing experience I've had! I'm an Automotive Technician and needed to move my Snap-On tool box to a new location. I called around and was told "No" a few times, then I called Monster. He said no problem! Showed up on time, very courteous and respectful of my toolbox. He definitely knows what he's doing when it comes to performing this service. He took his time loading and securing all while knowing our investment is in his hands. This move requires special care because one wrong turn and down goes your livelihood. I highly recommend Monster if you need your toolbox moved. Excellent service!
My daughter's car battery had completely died and wasn't even able to be jumped so we couldn't get it to the dealership to have the oil changed. The week prior I witnessed a botched tow job by another towing company outside my house where I saw a car that sat a little lower have its front end ground into the pavement when the tow guy had his platform at too steep of an angle. Since my daughter's car sits about the same distance off the ground as that car, needless to say, I was a bit apprehensive about finding someone I could trust to safely load and unload it.
I called Monster Towing because of its good reviews and Miguel picked up right away. He gave me what I felt was a reasonable quote given the distance we needed her car towed and I agreed to have him do it. I then contacted him the next morning and he got to our home on time with great communication in between. He was super nice, friendly, beyond professional and without a doubt knew his stuff. He loaded her car carefully, even showed me where someone else had messed it up towing it incorrectly in the past, and made sure it was secured solidly to the platform. He got her car to the dealership safely and quickly, unloaded it carefully and in time for the appointment. Payment was a snap right there in the parking lot.
I can't recommend Monster Towing and Miguel highly enough! I'm hoping to not need towing services again for a long time, but if and when I do, I will definitely be calling Miguel!!
I have state farm roadside assistance. Car broke down and waiting 3 hrs so they can tell us they're still running late. Tried again next morning and they didn't even tow my car. I found this company on Google and gave them a try. Best decision ever!! Will recommend them to everyone! They called to let me know how far away they were and the service was so quick and efficient. The caller ID said "Stephen" so I'm assuming he's the one who was helping us. It was a blue tow truck. Total cost me about $90 (I had it dropped off about 3.5 miles away) but it was worth it!! Especially with how quick they were. Customer service was great and he was really sweet and helpful. I've never had a car towed before so it was great to have someone reliable! If you have to get a car towed call them they're great and quick!
Oct 16, 2021
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