This company is completely corrupt. They towed my car straight out of my own driveway. Not from a parking lot. Not from a business. From my private home.
When I called to ask why, they were rude, arrogant, and completely unhelpful. No explanation, no paperwork that made sense, nothing but attitude and greed. It feels like they make their money by taking advantage of people instead of providing a legitimate service.
If this company shows up near your property, be careful. They have no respect for private property or basic decency. I will be filing complaints with every agency I can, and I strongly suggest anyone reading this do the same.
We called to say we were on the way, once we got here— we called again. They said nobody was here and that we had to wait an hour.
We explained we already called ahead, and owner literally said “well now you have to wait 2 hours.”
Insanely rude for no reason.
This company is the worst towing company on the face of the Earth. First, they towed my car the same night my pass expired and then the next week they came back and took the car again when I had a new tag issued How Inept!!!
These people are degenerate trash that have been harassing us for years. We are convinced they STOLE the registration sticker off our car and towed it. Then when we showed up to pay the insane ransom they never let us in. We were forced to leave without our car. The police said they will come with us to get it and we scheduled that and filed a police report for the theft. The police and my lawyer said we can get the fees and missed wages back on court easily so we will be filing a civil case along with the criminal case. We are also looking into a class action lawsuit. Natalie and Hector Cabrera are the owners and have a F rating with the BBB. This place needs to be shut down now. They are an out of control menace.
Update when we return the following day we had to have the police to be allowed to our vehicle. After we paid they refused to let us reconnect our battery and threw our money on the ground. They refused to give us a physical receipt which is required by law. They basically admitted to taking the sticker by saying "The community wanted your car gone so we found a way to take care of it." They are unhinged and do not follow any laws. They would rather lose thousands in court just to temporarily get extra money out of us because they make decisions with their feelings rather than reason and any form of intelligence. The first time we dealt with them we had to print the entire legal code out and bring it with us to get them to comply. This time we will just take them to court and lose them $500 per violation and get all our money back.
A criminal company. Towed one of our company trucks from a residential job. Wasted our time so that they could bill us for more money telling us wrong information and then when we provided them information that they requested, they would deny and ask for more information. Finally, when we got the notarized form sent by the owner of the company to them They only allow us to pay with cash and wasted more of our time, causing us to pay more money. I have it all documented and our legal team is going to definitely sue this company. FYI, if you need to deal with this company document everything. Get a lawyer involved.
Predatory towing company!! Staff mislead about what was needed to get the car back. After doing all the things we were told to do they said it was wrong and we still could not get car. We ended up calling the cops. The cops said this location is their worst offender. They get called out here constantly and it is a total scam. We asked for document or written statement of exactly what they needed in order to release the car and they refused.
They have an F with the BBB. Someone really needs to pursue a civil suit against them.
Just read all the reviews and you can guess how it was for me. To top off the bad service they were very aggressive and pushed me. One of them tapped my chest multiple times because my wife banged on their door when no one answered the phone after calling Multiple times.
Unfortunately I had encountered a worst experience a few days ago, and I’ve been towed before but never had an experience like this. Taken place in Regal Oaks, there was construction so going in some areas or streets which was only redoing the pavement. In the same street that there was construction there was a several parking lots (there were already cars parked there before me) in front of the villa homes that were not coned off and confirmed by property staff to park on those areas that weren’t coned off, an hour later I recieved a theft attempt on my phone multiple times and as I leave my villa and find my car I find it picked up my a towed truck and I asked the tow truck driver why he is impounding my vehicle and assumed I parked illegally because of “construction” nearby which didn’t make sense and when I told him to release the vehicle he used racial insults and started offering a absurd amount of cash to release the car from the truck. When I refused his offer he got very upset and had unfortunately called law enforcement on me and said he’d get me deported, law enforcement arrived and they investigated the situation before the sheriffs requested the tow truck driver multiple times to release the illegally towed car before it became a rough demand from the sheriff. What was strange was a friend I have owns a few villa properties in Regal Oaks and just today experienced a similar situation, and I find it interesting they seem to target vehicles that are worth a lot.
I just saw one of these tow trucks being driven way too fast on osceola pkway. He was driving way above the speed limit and weaving in and out of traffic. Appaling driving. Mon. Oct 6th approx 3:10 pm.
They are a bad company and their drivers get butthurt a the drop of a dime. Hope they get treated the way they treat their customers. Extortion is a crime. My car wasn't even hooked up and he still charged me to drop it. Didn't care that I had proof of residency. If I could give negative stars I would.
This people just trying to make profit from my back! They towed my car for no reason from my complex! When i went to pick it up they refused to give it to me! They just hold it in the parking lot for no reason just to make profit! This place is shame and should be shutting down! They are SCAMMERS
The guy took my car just because I hadn't seen it before. I have a parking permit, and he still took it. He was rude to me on the phone, but he didn't dare to do it in person. He made me waste an hour waiting for him, and he still charged me in full. The service was terrible. I let them know. I understand the job, but they don't check anything, they're acting illegally.
I was visiting a gated community (Cypress Reserve Kissimmee) and parked against traffic. Not many cars circulate on that street. I had only been there for 5 minutes when the guy from New Generation Tower showed up. He told me to move my car because it was parked incorrectly. Then, while I quickly looked for the key, he had already towed the car because he didn't like the way my family spoke to him. They told him that it was illegal and that he couldn't take the car like that! So, he did it because he was angry and because he felt like it. He asked me for 70 dollars in cash to get the car back! (I didn't give it to him because I didn't have cash). Most importantly, there is a woman in this community who appears to be the wife of the guy from New Generation Tower. She was the one who called him and told him about my car. She arrived on the scene in 1 minute and she seemed to have bad intentions; they wanted money!!! She must be a gossip. I thought everything that happened was unfair because I (the car owner) wasn't defensive; I never disrespected him! The guy was unprofessional, so you have to be very careful with these NEW GENERATION TOWER, they are garbage y They don’t have respect or compassion for anyone! In the end, I paid $182, and I hope they feel satisfied for taking money from people who DO work honestly in this country!
This company is a joke. They towed my car and broke the cover underneath in the process, then brushed it off like it was nothing. Telling me “it’s just plastic” — no, that’s my car, and if you can’t handle it carefully, you shouldn’t be touching it at all. On top of that, the staff looked completely clueless and didn’t even know how to handle the situation. Unprofessional from start to finish.
Horrendous people. I was just trying to pay and they would not even let me pay or get my car back. You would think they were a business trying to make money but apparently not when they won't even take your payment. Scammers only work here.
Took money without providing a receipt, towed under suspicious circumstances, would not provide company information. Claimed that we were obstructing pedestrian sidewalk when we were clearly parked fully in the driveway with no obstructions. Refused to return drivers license.
My community is supposed to be regularly patrolled by this company however they pick and choose who they want to tow. There has been a car in the same visitor spot for over 2 weeks neither management or Towing Company will do anything about it. And when you call they give you an attitude! Contacted corporate for my complex with pictures I took everyday and with timestamps in case the want to try and get slick.
This is the worst company in existence. Horribly rude workers, and horrible service. This place needs to be shut down immediately. Currently sitting outside their establishment waiting for someone new to arrive, as the previous worker just left the building unattended because his “work shift” ended. I arrived 45 minutes before his shift ended and he refused to get my car… The worst business in America.
Be careful with this Towing company they’re sneaky. They don’t work with anybody. They towed my daughter‘s car while she was Dropping the baby at the Babysitter Home.. I understand they have a business to run. Thank God, I reported it and my community is looking into it. Just be careful and stand on your ground. We’re getting the community together to see if we can get rid of these guys and have another company service our community.
I’m in the process of filing a class action lawsuit against these crooks to shut them down for good. Rude tow truck driver who scammed us out of 125. Don’t worry we will not only get the 125 back but we got your whole lot to take for ourselves as well. See you in court!
Be careful when you pay cash, they give you fake money back. I had a fake 10$ bill !!! Not only they do anything to get make you pay for an extra day and they get their way to give you fake money to pay extra. Be careful when you pay cash' AlWYAYS CHECK YOUR CHANGE !!! This company need to be sued !!
If I can give these guys zero stars I could. They have a contract with the local vacation homes communities to tow vehicles without warning. And have to pay $125+ a day to get it out. If you rent from any of the vacation homes please find out about the parking situation. Even with the community being a secure area with QR code access this towing company are allowed to go onto the property and snatch vehicles while you sleep. Keep in mind my vehicle was NOT towed due to repo.
The issue is if people cannot block the side walk why there is nothing posted stating that? But this towing company to not care and ask no questions.
I know this may be a vacation property issue but these guys have a contract with them scamming people out of money.
These guys have no morals.
The property that they work out of is Bella Vida
Yes, it is possible to gather evidence and file a lawsuit or submit a formal complaint if a towing business is operating illegally or abusively. Below are the steps you can follow to do this properly:
1. Gather Solid Evidence
To take legal or formal action, you’ll need strong proof of wrongdoing. Here’s what you can collect:
Negative reviews from Google, Yelp, Facebook, or Better Business Bureau (BBB).
Photos or videos of the towing lot, the condition of the place, signs (or lack of), how the cars are towed, employee behavior, etc.
Receipts or invoices showing the charges and towing fees.
Statements or testimonies from other victims or witnesses.
Any official documentation like a police report or towing notice.
Screenshots of abusive behavior, messages, or any suspicious activity.
2. Check for Legal Violations
Towing companies are subject to local and state laws. They may be violating the law if:
There is no visible signage about towing rules.
They tow cars without warning or proper authorization.
They charge excessive fees or refuse to return vehicles without payment.
They delay the process or act in an aggressive or fraudulent manner.
If these are happening, this may constitute:
Predatory towing
Unfair business practices
Extortion or even theft, depending on the case
3. File an Official Complaint
You can report the business to:
The local city or county licensing office
The state Attorney General
The Better Business Bureau (BBB)
The Federal Trade Commission (FTC) for abusive practices
A consumer protection agency
I can help you write a formal complaint letter, just provide the business name, address, and details of the incident.
4. Join or Start a Group Case
If multiple people have been affected:
You can gather others to file a collective complaint.
You may even be able to start a class action lawsuit, depending on the situation and damages.
All the prior reviews speak to the disgusting company practices so no need to add on. I am another victim of being towed without evidence and because it was a rental, am unable to pick up the vehicle. The day of reckoning for this company is coming.
Absolutely disgusting group of men. They try to intimidate women. Drive the price up every 30 minutes that your car sits. Towed my car from a vacation home as we were unpacking the cars. Said extremely disgusting things to us and bragged about their money. Made me walk into the back of a junk yard alone with a man which made me very uncomfortable. Had my car parked 2 inches from junked cars I could barely open my car door. Said they would email my receipt and never did. Then when I turned around and asked for it to be resent, the owner asked me to leave the property. I said I would have the police come to ensure I got my receipt and the owner began to get agitated repeatedly saying I needed to leave the property and that the police were not allowed on their property. Absolutely awful company that needs to be shut down.
All I can say is Better Business Bureau has 32 complaints they have several lawsuits they tow cars all the time illegally They literally broke into my car to release the emergency break. The law states they need to use a dolly The most recent lawsuit is from this year February. It’s very hard to find them to summon them. When I told him about my problem, they told me to email management A lie as I thought now my car is damaged and 125 down the drain was craziest when I went to go pick up my car. They made me wait until they put the shuttle bus. On the Tow Truck I used to have one of these trucks there made out of fiberglass in the rear They were pretty much dragging the truck on the floor whoever owns that shuttle bus, I hope they get home safely. These people need to be shut down It’s a shame my complex has shady people like this seeking cars that are not supposed to be there The fact that I’m not the only one with this problem with this company, it’s not a surprise
Towed my car when it was in the parking space my landlord told me to park while I was hospitalized.
Wouldn't let my wife pick up the car despite her being on the registration when they said she needed to be on it to get the car released but when she got there said that I needed to be there in person or have a power of attorney.
According to Florida statue 713.78 state that (This is a paraphrase) "While an expired registration isn't ideal, it can still be used as a form of proof of ownership, especially if it matches the vehicle's VIN or other identification information"
She waited nearly 2 hours for them to show up on the side of the road despite saying they would be there when she was on her way.
Terrible and scummy. Will be seeking legal action.
Not very friendly over the phone. Aggressive and offensive drivers demanding cash. sketchy atm they send you too when you don’t have cash. The whole process was unprofessional.
Just move to this resident less than a month ago and I got my car towed 2 times in less than 2 weeks. First time was understandable but the second time it was towed straight from the parking complex, from the visitor parking, and when I had the parking permit on the back windshield of the car, In a EMPTY parking lot. I guess I’m a target to these guys, great service
Less than one star. Service they provided con job and dirty hustling.... Towed my boyfriends vehicle from my complex for not having a parking permit. And normally I would be on their side....I get rules when the rules absolutely apply. The whole visitor area was being repaved amd is blocked off....he literally took me to target and back to drop my Christmas gifts off and when he went out to go to work not even 30min later his vehicle was towed and his wallet was in there still because he didn't plan on staying he had to work. After calling company and realizing it wasn't stolen they said they had a righ to tow because it wasn't in visitor parking...now they have his wallet all forms of Id and his vehicle....how could he park in visitor parking ...its all blocked off waiting for new pavement to dry...and they didn't even leave a 2 hour warning sticker or anything....which to me in this case would be the appropriate thing to do, given the state of our visitor parking area...but nope just tow it right before Christmas like the scrooges they are...and said all places have a visitor parking and they have a right to tow.....so if the visitor parking is being repaired no one is allowed to go anywhere with anyone and have them bring them back..i have seen them give numerous people 2 hour warning stickers...since i have lived here.bright orange stickers on peoples windows..not today though......$135 which had to be paid cash which is a violation of orange county towing rules. They are suppose to accept debit or credit when they possess your vehicle. ....and since my car is being repaired there is also the uber trip as well....and his missed shift at work......completely rude and unprofessional! .......Wait till front office closes for holiday .. check... Then go to complex that has no visitor parking available due to pavement work...check.....do it on the holidays when you know people will have family or friends over....check.......Then go look for any family or friends vehicles who couldn't park in visitor parking and tow them....check...check....and check.....yep sounds like great people and a great business plan.......awful!!! What an awful thing to do to people..........if i ever needed any towing i would never use them!! They probably dont even do regular tow jobs anyway....just a bunch two bit hustlers ...and dirt bags...... you can clearly see our visitor parking is blocked and No ONe is parked there because no one can park there.
Dec 23, 2022
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