Action Auto Recycling, LLC JunkYard in Okeechobee (FL)

Action Auto has really grown over the past couple years. Always improving. Helpful staff and Quality parts! Brooke really knows her stuff over there! 10/10 recommend!

If I could give a negative number of stars I would, however that is not an option. After buying a part online the previous day and being told that the part would be ready by the end of that day for pick up, I made arrangements to make the two hour drive to Action Auto Recycling the following day. Upon arriving I showed the QR code I got as a receipt to which the jerk at the front desk looked at me like I had 3 heads and said "what's that?" At that point I chose another route and pulled up the email payment verification which had the part number from their inventory that I ordered. He snapped at me "this part hasn't even been pulled, did they call you and tell you to come pick it up?" To which I replied that I was told yesterday it would be ready for pick up by the end of the day yesterday. The jerk at the front counter then responded by telling me in his snarky condescending voice " you should just go home and wait for them to call you"! At that point I was admittedly getting irritated but managed to calmly respond by stating that I had driven two hours to get here to pick up a part that I was told would be ready yesterday. This man then proceeded to call the mechanic responsible for pulling my part who conveyed to the front counter jerk that they didn't even know where the vehicle or part was that I had pre ordered and pre paid for!. After some exaggerated foot dragging and lying through his teeth the front counter jerk suggested that I go have lunch at wait for a phone call. About 15 minutes later while still standing in the parking lot I got a call from them telling me they had my part and was brought a part that was the wrong color as the body part I purchased was purchased and the drive was made so that I didn't have to paint to match the body part as it should have been a bolt on match in color. After me expressing to the guy trying to give me the wrong part how what I ordered was white and not black and it was done that way for obvious reasons he left and returned 5 minutes later with the correct part that I actually ordered from a retired sherriffs vehicles still adorning the correct vinyl stripes just as pictured. After leaving I received a phone call from Tony apologizing and asking me if a partial refund would make things right to which we agreed on a value for said partial refund. It's been exactly 7 calender days since that conversation and I have yet to receive a partial refund. Upon calling prior to leaving this review I was hung up on multiple times, put on hold, and transferred to Tony's voice mail. All in all I can say that Action Auto Recycling had left a bad taste in my mouth that will last indefinitely and will cause me to tell anyone and everyone looking for oem replacement parts that I ever meet to tell them this story and attempt to steer them away from this joke of a business. And if your reading this review and find it interesting you should look for my wife's review of the same place as she also got involved in this situation and was called a liar, yelled at, and hung up on prior to Tony offering me a partial refund. This business is a sad excuse for a business, they know nothing about customer service and honestly I am surprised that their overall Google rating is 4 stars. Maybe it's a typo because these rude, negligent, inconsiderate, loud mouthed people haven't earned a single star review in my eyes. If you have the misfortune of taking your business here then I wish you the best of luck. Don't forget though I told you so in advance.

Tony is great! He was very polite and helpful, got me the part that I needed with no trouble

Place has a friendly atmosphere , the team always seems to get you what you need. Now have a person to communicate with the Spanish speaking community.

Fast, quick, and at a fair price. Tony was great. Thank you.

Great prices and great customer service Everytime!!

Great Company! Terry and the crew at Action Auto are awesome! Professional, timely, affordable and always excellent customer service. It’s where I get all my car part needs. Highly recommend to check them out!

Amazing service, affordable prices and wonderful staff! They are a great team who will help you find a part if they don't have it and do everything in their power to make your transaction as smooth as possible. They take great pride in their business (family owned is a plus!) and definitely show it. I recommend them over and over!!

Their staff can be friendly until they are not, Once they flip that switch there some of the rudest people you will ever meet and call you almost everything they can think of. A place of business should never act this way, even if they are upset.

8-26-21 Just wanted to update my review because right is right and wrong is wrong. But Brooke( the owner's daughter called me after reading this review) apologized profusely and worked on getting the door I wanted delivery to me at no extra cost. The delivery driver was prompt and helpful . Thanks you for making this right. I will contact Brooke directly if I ever need anything. Total SCAMMMM. I ordered a door from them drove about an hour to pick it up just for it to be the wrong door. Prior to ordering I spoke to Michelle and explained which door I wanted based on their stock online . Prior to pickup I asked to see the door just to make sure. When the associate brought me out to the yard it was the wrong door . I then went back into the office just to get the run around that my door was no longer available. Luckily they did have one in west palm beach and would be able to have their delivery driver deliver it to me after picking up. I did ask for pictures so that I can verify that this door would work... this all happened on a Friday . They said they would call me with pictures of that door on Monday. Around 4 pm I called and spoke to Michelle who said she never received the the pictures from her West Palm Beach location but her driver would send them prior to delivery on Tuesday. On Tuesday afternoon she said the door had already been pickup and the driver was heading back to warehouse so she couldn't get pictures. On WEDNESDAY, I asked for pictures of the door. She says oh your door wasn't ready so they didn't pick it up. How do we go from its in the truck to now it was never picked up . MICHELLE then said the door was being picked up on THURSDAY,. Thursday afternoon I called around 4....side note ...every time I need an update I would have to call even though Michelle did say she would call me ... never happened. Back to Thursday afternoon... I called and she picks up the phone laughing saying hi Daniel...whoever that is .. I said my name and she apologized and just says im going to have to refund you your money... they hit your door with a forklift....like seriously come up with a better excuse. I have worked in sales for almost 10 years ...I know how this all goes. When I asked to speak to the owner she says they wont be back until Monday.....8/23/21.....I am filing a complainant with the BBB ... this is just terrible customer service overall!!!!!!

Recently visited Action Auto Recycling and was very impressed by the upstanding service I received from terry. He was extremely knowledgeable, helpful, and made the process very easy. I recommend you go check them out!

Great company to work with made one phone call and it sealed the deal to get our company setup with them and Michelle was very fast in getting back to me on everything I needed for my clients. I would highly suggest to work with them to get you back up and running.

Terrible place. I ordered a part for my car and days later called about that part as I received no new updates only to learn they lost said part.

Contacted them to know if they have a door window for my car, they said they do so I drove an hour and a half because I live in another city. I get there and it turns out they sold the window two days before.

This is the BEST and most HONEST junkyard in town you don't ever see these words associated with junkyards but these people deserve it and your business

Everything I go in to action auto the girls michelle Brooke and Miranda are very helpful, and nice. The prices and great.

new owners is by far the best place to go to. I’d recommend going here before any other place. Great customer service. Ask for David he is great. In love with this place couldn’t ask for a better place to go to 🙂

Brooke was super helpful and provided great customer service. Also gave me a good deal on the parts. Will be using them again in the future.

Always can get the parts I need. They have competitive pricing, and the staff is always helpful. They go above and beyond.

OFFER WARRANTIES BUT DO NOT STAND UP TO THEM PURCHASED TRANSMISSION LAST YEAR IT FAILED ON DEC 9TH CALLED FOR REPLACEMENT THEY SHOWED UP BEFORE I HAD IT OUT I ASKED THEY COULD COME BACK IN 2 DAYS THE DRIVER CLEARLY SAW THE VEHICLE HERE , TRIED CALLING FOR DAYS KEPT GETTING SAME ANSWER WE WILL CALL YOU BACK THEN HOLIDAYS CAME AND WENT CALLED TO GET THE REPLACEMENT TRANSMISSION THEY TOLD ME IM OUT OF WARRANTY WOW THATS SHADY WORK OF THEM CAR HAS NEVER LEFT SHOP SINCE DEC 9TH OH YA WARRANTY EXPIRED DEC 23RD 2021 DO NOT TRUST THEM SHADY SHADY SHADY DON'T OFFER WARRANTY IF YOU ARE NOT GOING TO COVER IT

Michelle and Brandy were so great! Very helpful. Will definitely use again and recommend.

Outstanding business to business customer service from Brooke. Soundwerk car audio in North Richland Hills Texas thanks Brooke and the entire action auto staff for helping us help our customers.

Time I called there the woman cannot be bothered she would rather sit there play on her phone then help somebody out by selling them a part out of a vehicle she's she's very rude and would just like to scrap all the vehicles that they get in so she can sit up at the front and play on her phone instead of helping anybody else out

Unprofessional people. They don't let you see parts before you pay them. Don't waste your time with these people

Great experience, will try and buy some more from these folks in the future.

Great to order my engine from...knowledgeable and very proficient and I highly recommend doing business with Action Auto Recycling

RIP off artist, sold wrong damage part and wont take It back. I'm taking them to court also reporting them to BBB.Buyer beware this BUISNESS isshady.